Pages: [1] 2 :: one page |
|
Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Zenst
Aliastra
|
Posted - 2010.03.17 17:20:00 -
[1]
GM TOLD ME TO POST HERE AS THEY SAID I WOULD GET AN ANSWEAR
When is the known issue list going to be updated?
Whats the ETA on fixing the dam destacking windows bug, and it is a bug.
I have been told its a known issue yet the GM's seem utterly unable to prove this and even further give any form of information pertaing to it being looked at let alone fixed etc etc.
I was told QA (SIC) deal with that and they would answear that question here...
Now dont ****ing well **** me off and lie - just answear the mother ****ing question you ****s
|
Captain Thunk
Sniggerdly
|
Posted - 2010.03.17 17:22:00 -
[2]
Did GMs really ask you to post here?
You should produce some evidence like logs to backup your claims
|
icecooljon
Aliastra
|
Posted - 2010.03.17 17:23:00 -
[3]
Im sure giving your topic the title, 'OI ****ING WELL ANSWEAR THIS YOU ****S LIKE THE GM SAID YOU WOULD' isn't the best way to get a response fast.
|
Zenst
Aliastra
|
Posted - 2010.03.17 17:28:00 -
[4]
Originally by: icecooljon Im sure giving your topic the title, 'OI ****ING WELL ANSWEAR THIS YOU ****S LIKE THE GM SAID YOU WOULD' isn't the best way to get a response fast.
You are more than likely right BUT given I have tried for 2 months the polite approach and even posted a polite request that got locked by a GM then this is the only avenue open to me now beyond using the disability descrimination act.
|
DI Burnside
|
Posted - 2010.03.17 17:30:00 -
[5]
I would say, that seeing as you got a response like this:
http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1285595
to your last request for help/response you are more than justified
|
Zenst
Aliastra
|
Posted - 2010.03.17 17:38:00 -
[6]
Originally by: Captain Thunk Did GMs really ask you to post here?
You should produce some evidence like logs to backup your claims
Well if I do that some cucksucker will lock the thread again.
I spent 2 months just to get a issue solved and they cant even update the ruddy known issue list and yet say that its on it in petitons, they keep pointing me to ask QA and to ask in the test forum thread - a action that seems a complete waste of time but I'm humouring the GM. Bottom line they have been made fully aware of the implications of this bug and have been utterly disrespectful in any form of reply given previous conditions mentioned to them so to some it would appear that not only are they lieing to me that they are deliberately lieing in an attempt to cause me mental anxiety and stress which is probably against the law here in the EU - the same EU that Iceland will never be able to join with this type of attitude. Indeed I fully understand why the UK classed them a bunch of terroists given all the facts and personal experience in the way they handle things.
Now in summary - spent 2 rudyy months rying to get a cival answar as to what is going on with this bug and for all effect they have told me nothing. Indeed they seem to be utterly ignoring all forms of bugs that Dominion introduced - they contradict themselfs left and right and for all effect appear to utterly lost the plot with regards to customer service.
So if you want prove and I dont get a response I'll list the court case for you - happy. As I would be in a position to lodge a formal compliant of harrasment and see how they deal with that level of beuracracy after having treated me to it.
gRR RUDDY 5 MINS BULL****E
Made me toggle my caps key
Original request was here
|
RootEmerger
|
Posted - 2010.03.17 17:48:00 -
[7]
Lol, what's this, somebody supporting himself with an alt? And do you give yourself pats on the shoulder as a thank for the support?
|
Zenst
Aliastra
|
Posted - 2010.03.17 17:48:00 -
[8]
Originally by: DI Burnside I would say, that seeing as you got a response like this:
http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1285595
to your last request for help/response you are more than justified
Thank You - yes the aspect that a GM pushed me to ask a question on the forum and another GM then locks the thread and i have no response still after 2 months of trying to get a civil answear is for all effect not customer services.
|
Gneeznow
Minmatar Ship spinners inc
|
Posted - 2010.03.17 17:48:00 -
[9]
ANGER LEVELS RISING
|
Zenst
Aliastra
|
Posted - 2010.03.17 18:03:00 -
[10]
Originally by: RootEmerger Lol, what's this, somebody supporting himself with an alt? And do you give yourself pats on the shoulder as a thank for the support?
No, but doubt you understand so allow me to expand - I have used no alts in any forum post. Sorry to hear that this is what you have to do, must be lonely for you. Now **** off ****ing up my thread you ****.
|
|
Nova Fox
Gallente Novafox Shipyards
|
Posted - 2010.03.17 18:32:00 -
[11]
Going around and cussing is going to greatly reduce the asnwer you where seeking to be given, in better chance you're going to receive some very hostile fodder in return...
over stuff... on a test server... where stuff breaks between patches uninteionally... ALL THE TIME... Yarr... Pre-order your Sisters of ≡v≡ Exploration ship today, Updated 24FEB10
|
Zenst
Aliastra
|
Posted - 2010.03.17 18:50:00 -
[12]
Originally by: Nova Fox Going around and cussing is going to greatly reduce the asnwer you where seeking to be given, in better chance you're going to receive some very hostile fodder in return...
over stuff... on a test server... where stuff breaks between patches uninteionally... ALL THE TIME... Yarr...
1) I tried the polite approach for 2 months and the ****s ****ered me off
2) They break stuff sure but then do **** all to even admits it - CCP wins awards for worst customer service 2010 - can see it now
3) When somebody asks you do to something and you do and then they punish you for it then **** the ****s - i'll take every avenue open to me now
4) If CCP want egg on there face then they have done a great job of laying there own egg's - watch and see what happens with all there denial and ****-poor customer service and log sshow nothing bull**** they have pushed people too far for too long. It ends now.
I'll keep posting be it here on on public forums or most elequante articles on game sites and the like until they answear the question.
|
Nova Fox
Gallente Novafox Shipyards
|
Posted - 2010.03.17 19:18:00 -
[13]
bth i have no what is your question. Pre-order your Sisters of ≡v≡ Exploration ship today, Updated 24FEB10
|
Aera Aiana
|
Posted - 2010.03.17 19:31:00 -
[14]
Your thread was closed because you posted the gm chat, not because you asked. The proper approach would thus have been to ask again without posting the gm chitchat.
I don't know why posting gm replies is not allowed, maybe it's about their privacy (as a company representative? huh?). But whatever, it's the rules here.
Anyway, I'd say the likelyness of a response is disproportional to the number of censored words in your post. So this one... duh... well, you could always try again
|
el caido
School of Applied Knowledge
|
Posted - 2010.03.17 19:52:00 -
[15]
Originally by: a raving lunatic GM TOLD ME TO POST HERE AS THEY SAID I WOULD GET AN ANSWEAR
That GM has a sick sense of humor.
Originally by: a raving lunatic When is the known issue list going to be updated?
Never.
Originally by: a raving lunatic Whats the ETA on fixing the dam destacking windows bug, and it is a bug.
It's not a bug, it's a feature. Our logs show nothing. SoonÖ. Pick your cookie-cutter response that translates into 'our QA sucks, wait three years'.
There, I helped. IBTL.
|
Seth Ruin
Minmatar Ominous Corp Primary.
|
Posted - 2010.03.17 20:40:00 -
[16]
"The issue is known and is being resolved." - From your own earlier post. What more do you want?
|
Zenst
Aliastra
|
Posted - 2010.03.17 21:16:00 -
[17]
Originally by: Seth Ruin "The issue is known and is being resolved." - From your own earlier post. What more do you want?
Firstly whilst I have been told its a known issue it is NOT on the known issue list.
AS for being worked upon - THIS I dont believe for one second given the various responses I have had to deal with and how its being handled.
I would like a ETA as to when they expect it to be fixed, this is how bugs get looked at in the real world, let alone what should be a simple bug as such.
So why cant they officialy admit it as a bug and officialy give some feedback beyond a cookie cutter bull**** line.
WHy should I ahave to spend 2 months trying to get a simple answear.
Why dont CCP have a work around when players have shown workaround for this issue.
Why when you raise a bug report on a problem on the test server 3 ruddy months before it goes live then still find they have done nothing and the problem is now on the live server.
Why do they call them customer service when all they do most of the time is lie!
WHY!
|
darius mclever
|
Posted - 2010.03.17 22:20:00 -
[18]
your attitude will of course help to get people answering your questions.
|
Zenst
Aliastra
|
Posted - 2010.03.17 22:25:00 -
[19]
Originally by: darius mclever your attitude will of course help to get people answering your questions.
Well I tried the polite helpful approach and got treated like some kind of **** so I'm trying the **** approach as all else has failed.
petition system TNG
|
Sciencegeek deathdealer
|
Posted - 2010.03.17 22:35:00 -
[20]
hmm..... (in baby voice) "Did someone get their feelings hurt? awww...." GROW UP AND TAKE IT LIKE A MAN!! sheesh. You broke the rules, so you got your thread locked, thats your fault. i just saw your thread like 2 days ago. be patient and you will get an anwser sooner or later. and take a chill pill while your at it.
-Geek
|
|
Zenst
Aliastra
|
Posted - 2010.03.17 22:57:00 -
[21]
Originally by: Sciencegeek deathdealer hmm..... (in baby voice) "Did someone get their feelings hurt? awww...." GROW UP AND TAKE IT LIKE A MAN!! sheesh. You broke the rules, so you got your thread locked, thats your fault. i just saw your thread like 2 days ago. be patient and you will get an anwser sooner or later. and take a chill pill while your at it.
-Geek
well if i'm ****ed of its becasue i got jerked about for all that time, i cant prove this as if i post it they will lock this again.
is proving the truth breaking the rules - not fair is it.
|
darius mclever
|
Posted - 2010.03.17 23:39:00 -
[22]
Originally by: Zenst
Originally by: Sciencegeek deathdealer hmm..... (in baby voice) "Did someone get their feelings hurt? awww...." GROW UP AND TAKE IT LIKE A MAN!! sheesh. You broke the rules, so you got your thread locked, thats your fault. i just saw your thread like 2 days ago. be patient and you will get an anwser sooner or later. and take a chill pill while your at it.
-Geek
well if i'm ****ed of its becasue i got jerked about for all that time, i cant prove this as if i post it they will lock this again.
is proving the truth breaking the rules - not fair is it.
need a hug? also going out for a walk with the dog might help you to calm down a bit.
|
WarlockX
Amarr Free Trade Corp
|
Posted - 2010.03.18 00:49:00 -
[23]
As someone who is a QA analyst in real life I will tell you this thread is pointless. Bugs go on a backlog. Backlog gets prioritized. Iteration sprints happen in 2 week periods so unless it's in this 2 week period no one truly knows when it will be fixed.
Also if the bug has a low priority and new bugs keep getting added to the backlog its fully possible the bug never gets fixed. That's the real world. ----------------------------------------------- Free Trade Corp - Flash page
|
Sciencegeek deathdealer
|
Posted - 2010.03.18 01:10:00 -
[24]
I believe i have had the same issue as you, workaround is CTRL-TAB to what you need to see. happens infrequently.
|
Zenst
Aliastra
|
Posted - 2010.03.18 01:27:00 -
[25]
Originally by: WarlockX As someone who is a QA analyst in real life I will tell you this thread is pointless. Bugs go on a backlog. Backlog gets prioritized. Iteration sprints happen in 2 week periods so unless it's in this 2 week period no one truly knows when it will be fixed.
Also if the bug has a low priority and new bugs keep getting added to the backlog its fully possible the bug never gets fixed. That's the real world.
Insightful but sailent point is QA dont fix bugs - they test them. Fact that GM palmed me of to ask QA is sad in itself.
But even you would asmit if you have a issue your testing it will be on a list of known issues. Fact they dont even update that is the issue.
QA test known bugs with proposed fix's, this is what QA does - correct.
The whole aspect that this is a bug that appears to be related to intermitant network issues and station enviroments does for all effect mean this bug is related to other bugs - BUT given they wont formaly acknowledge said bug officialy beyond GM saying yeah its a bug we cant do anything about it and even though we have access to information about this bug and when it may or may be looked at but wont tell you and can only point you at a forum thats unrelated to bugs on the live server is an outrage. This along with spending 2 months back and forth to no avail and being tossed about and they call it customer service is utterly insulting.
Why cant they admit there flaws in a timely manner?
Why cant they answear a simple question?
Why Must I ask QA on a forum about a bug when I frankly cant believe said bug made it thru testing in the first place and as such whilst they say they have QA the results from a customer perspective is - well no, no you dont, you have people with labels doing the term a dis-service.
Now as you work in QA and play eve and I dont know how long your've played but given the level of some bugs and even bugs that were highlighted by players prior to them going live from the test server, given that.
Would you be happy if you did the quality of work these so-called CCP QA people have been doing?
lets face it QA is a fancy word for testing and when you let thru such bugs you certainly dont pretend they dont exist and hide behind forum and GM's going lalallalala and then when you do even fix one of them you go and have the ordacity to call it a content update. Take fleet fights, there already talking about fixing what they broke in the next patch and refereing to it as content.
Thats like gettinga 4 wheel car, that crash's due to no fault of the customer, you deny there is a fault and then fix it and call it a new model and quitly sweep the old one under the carpet . ok, ok not best analogy but its late, i'm tired, hungry and I think i've broken my ankle whilst walking. WHat can I say, lifes **** but I'm surely not taking other peoples up the rear-passage and having it called a roast dinner.
Thank you for listerning. Oh and please please give CCP some tips on regresion testing, test rigs and perish the thought, debug logging as they clearly dont have any of that.
|
WarlockX
Amarr Free Trade Corp
|
Posted - 2010.03.18 04:15:00 -
[26]
Originally by: Zenst
Originally by: WarlockX As someone who is a QA analyst in real life I will tell you this thread is pointless. Bugs go on a backlog. Backlog gets prioritized. Iteration sprints happen in 2 week periods so unless it's in this 2 week period no one truly knows when it will be fixed.
Also if the bug has a low priority and new bugs keep getting added to the backlog its fully possible the bug never gets fixed. That's the real world.
Insightful but sailent point is QA dont fix bugs - they test them. Fact that GM palmed me of to ask QA is sad in itself.
But even you would asmit if you have a issue your testing it will be on a list of known issues. Fact they dont even update that is the issue.
QA test known bugs with proposed fix's, this is what QA does - correct.
The whole aspect that this is a bug that appears to be related to intermitant network issues and station enviroments does for all effect mean this bug is related to other bugs - BUT given they wont formaly acknowledge said bug officialy beyond GM saying yeah its a bug we cant do anything about it and even though we have access to information about this bug and when it may or may be looked at but wont tell you and can only point you at a forum thats unrelated to bugs on the live server is an outrage. This along with spending 2 months back and forth to no avail and being tossed about and they call it customer service is utterly insulting.
Why cant they admit there flaws in a timely manner?
Why cant they answear a simple question?
Why Must I ask QA on a forum about a bug when I frankly cant believe said bug made it thru testing in the first place and as such whilst they say they have QA the results from a customer perspective is - well no, no you dont, you have people with labels doing the term a dis-service.
Now as you work in QA and play eve and I dont know how long your've played but given the level of some bugs and even bugs that were highlighted by players prior to them going live from the test server, given that.
Would you be happy if you did the quality of work these so-called CCP QA people have been doing?
lets face it QA is a fancy word for testing and when you let thru such bugs you certainly dont pretend they dont exist and hide behind forum and GM's going lalallalala and then when you do even fix one of them you go and have the ordacity to call it a content update. Take fleet fights, there already talking about fixing what they broke in the next patch and refereing to it as content.
Thats like gettinga 4 wheel car, that crash's due to no fault of the customer, you deny there is a fault and then fix it and call it a new model and quitly sweep the old one under the carpet . ok, ok not best analogy but its late, i'm tired, hungry and I think i've broken my ankle whilst walking. WHat can I say, lifes **** but I'm surely not taking other peoples up the rear-passage and having it called a roast dinner.
Thank you for listerning. Oh and please please give CCP some tips on regresion testing, test rigs and perish the thought, debug logging as they clearly dont have any of that.
No a QA and a tester are very different. QA are closer to managers in that they track bugs, manage developer resources, manage the bug lists, prioritize said list. 99% of the time these bugs are well known by internal QA's and are chosen not to get fixed because they have bugs with greater priority to fix and no resources to spend on said minor bugs so they live in the backlog for months or years. Software can't be compared to cars any software has hundreds of bugs at any given time and obviously they can't all be fixed the only way something gets fixed is if some other bug is pushed aside. If you have to prioritize all the bugs in eve would you put this at or near the top? Neither would I , and neither do the CCP QA's that's why it doesn't get fixed. ----------------------------------------------- Free Trade Corp - Flash page
|
Zenst
Aliastra
|
Posted - 2010.03.18 06:39:00 -
[27]
Originally by: WarlockX <SNIP> No a QA and a tester are very different. QA are closer to managers in that they track bugs, manage developer resources, manage the bug lists, prioritize said list. 99% of the time these bugs are well known by internal QA's and are chosen not to get fixed because they have bugs with greater priority to fix and no resources to spend on said minor bugs so they live in the backlog for months or years. Software can't be compared to cars any software has hundreds of bugs at any given time and obviously they can't all be fixed the only way something gets fixed is if some other bug is pushed aside. If you have to prioritize all the bugs in eve would you put this at or near the top? Neither would I , and neither do the CCP QA's that's why it doesn't get fixed.
Thank you. So does this mean CCP dont have anybody testing things. TBH its is hard to speculate as to what there priorities are when they dont relay that to the customers and in many respects its the customers who for all effect drive what is and what isn't important. Also some bugs are more complex than others and others are whilst perhaps not deemed important are in themselfs easier to fix and as such require less recourses. I agree totaly about priorities but when the people who drive these dont communicate with the customers who depend on them, then isn;t that a disaster waiting to happen (visions swing going thru a tree here :). I'm not sure CCP use QA in the purest form of the definition and if they do then there are alot of managers and not enough workers; Yes that old nightmare.
Anyhow without any updated list of known issues and indeed associated priorities made public, would you not agree that from a customer relations perspective that you could get situations were the customer is not only left in the dark but for all extent ignored in that any priorities are impossed in a fashion were we end up with bad communication channels and as such irate customers like myself.
Which brings me back to why were here and my question of the whole known issue list and its frequency of updates. Let's not even touch upon the aspect that there QA seem to be mismanaging things based upon issues that have been raised and yet still allowed to go live. I'll conceed it's a fine balance but when any form of input into the process is for extent ignored it does seem that any bugs raised migt as well be directed to /dev/null; At least from the customers perspective of events.
I'd still ove to know how a known issue can be a known issue and at the same time not be a known issue. But its late so lets not go there on that one.
One again thank you for enlightening me as to what real world QA actualy is.
All that said I do strongly feel that this issue, whilst small is related to a bigger problem that is of high priority given it appears to be some form of network issue with the client and server and how it handles timeouts. But they for all effect ignored my findings, despite the facts and prove of it being in that area.
I still cant see any logical reason for them to not update the known issue list and if anything it only indicates some level of poor managment somewere along the lines.
|
Broderick Cahal
|
Posted - 2010.03.18 06:48:00 -
[28]
Originally by: Zenst GM TOLD ME TO POST HERE AS THEY SAID I WOULD GET AN ANSWEAR
When is the known issue list going to be updated?
Whats the ETA on fixing the dam destacking windows bug, and it is a bug.
I have been told its a known issue yet the GM's seem utterly unable to prove this and even further give any form of information pertaing to it being looked at let alone fixed etc etc.
I was told QA (SIC) deal with that and they would answear that question here...
Now dont ****ing well **** me off and lie - just answear the mother ****ing question you ****s
Can I has your stuff?
|
Kyra Felann
Gallente
|
Posted - 2010.03.18 07:31:00 -
[29]
lol
|
Nareg Maxence
Gallente JotunHeim Hird
|
Posted - 2010.03.18 08:32:00 -
[30]
It will be fixed when it will be fixed.
More than likely they have other things to do that they think are a lot more important than your issue.
You will just have to wait. That is all there is to it.
|
|
|
|
|
Pages: [1] 2 :: one page |
First page | Previous page | Next page | Last page |