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Thread Statistics | Show CCP posts - 4 post(s) |
TriadSte
Gallente
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Posted - 2010.05.08 13:35:00 -
[1]
What exactly is the reimbursement procedure for lost items due to database problems yesterday?
I only lost a 17 mil isk [to sell] implant for a storyline mission but I want that 17 mil in my account.
I personally would have thought that CCP might have put a team on this and have it sorted in 24 hours with all reimbursements done. Thats how any normal company works when such things happen, dedicate a team to the problem get it fixed ASAP this causes customers to be happy.
Happy times.
There are players out there who have lost more than a billion for lost ships and lost trading..
If I was them and I've not been reimbursed yet Id be pi**ed off.
How long does it take?
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Chribba
Otherworld Enterprises
Otherworld Empire
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Posted - 2010.05.08 13:36:00 -
[2]
Petition.
Wait.
???.
Profit.
How long... X time. Just hang in there. Pretty certain the queue atm is huge so...
Secure 3rd party service | my in-game channel 'Holy Veldspar' |
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Blane Xero
Amarr
The Firestorm Cartel
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Posted - 2010.05.08 13:42:00 -
[3]
I have 17m, can i help?
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Haruhiist since December 2008
 Originally by: CCP Fallout
:facepalm:
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Garak Jakobs
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Posted - 2010.05.08 13:50:00 -
[4]
Edited by: Garak Jakobs on 08/05/2010 13:50:26
Moar Isk
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Swiftgaze
Elysium Trading Company
Elysium Alliance
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Posted - 2010.05.08 15:18:00 -
[5]
Edited by: Swiftgaze on 08/05/2010 15:18:16
I don't know if I lost anything. What do? 
What was affected? Assets only or also market orders? Wallet?
VOTE CAT
ELYSIUM VOTES CAT |
Jack Dant
Minmatar
The Gentlemen of Low Moral Fibre
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Posted - 2010.05.08 15:21:00 -
[6]
They are on it. My stuff I petitioned during the glitched time was returned this morning.
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CCP Navigator
C C P
C C P Alliance
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Posted - 2010.05.08 15:36:00 -
[7]
As per the news item yesterday from CCP t0rfifrans, you should submit a petition under the reimbursement category and a GM will be happy to assist.
Navigator
Senior Community Representative
CCP Hf, EVE Online
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io0olilo0oi
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Posted - 2010.05.08 15:47:00 -
[8]
how do you know if you lost anything? 5000+ items over 9 toons.....wtf am i supposed to keep track of this **** with pen and paper?
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Namira Sable
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Posted - 2010.05.08 15:54:00 -
[9]
Originally by: io0olilo0oi
how do you know if you lost anything? 5000+ items over 9 toons.....wtf am i supposed to keep track of this **** with pen and paper?
This to be quite honest. I don't keep an item balance, nor do I expect too many other players do. If we don't notice it missing it must not be important?
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Elesentra
Gallente
Federal Navy Academy
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Posted - 2010.05.08 15:58:00 -
[10]
Edited by: Elesentra on 08/05/2010 16:00:39
To find out if you lost anything:
Check your wallet journal for the 75 minutes after DT yesterday (EVE Time approx 11:45 through 13:00). If you bought something during that period, your wallet will show the ISK vanishing, but you WON'T have the item in your inventory anywhere.
Similarly, if you had buy orders open, and somebody hit one of your buy orders (i.e. sold you something) during that time period, you should see an entry in your wallet Journal showing ISK leaving your account for Market Escrow - but, again, the item itself will not be in your possession.
I'll add:
In my case I lost items when I cancelled SELL orders. I guess, implementation wise, that when you cancel a Sell order and the item concerned is put back into your station inventory - that's the same as a new item being created, so was affected the same way.
If you cancelled any Sell orders during the problem period yesterday, you may not have received the cancelled items back into inventory.
Same applies if you bought something through contract for Auction or Item/Exchange.
Where it gets trickier, is if you were unstacking things. Say you had mined 5000 Veldspar, and you tried to unstack that into two piles of 2500, you may have lost the 'new' pile created (so you would have lost 2500). I can't think of how you would track that though - I've just gone through the wallet to work out what I'm missing.
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searchi
Perkone
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Posted - 2010.05.08 15:58:00 -
[11]
i have 8000 + transactions per day, most of them from buyorders. how am i supposed to present the necessary data to any gammaster. i dont know which fecking items are missing from the stacks. losses could be in the billions. why not run data query on the items traded ion that time and check if they are present. if not reimuburse. once again ccp wants us customers to do their work by petition.
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Elesentra
Gallente
Federal Navy Academy
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Posted - 2010.05.08 16:05:00 -
[12]
I wonder, if you tried to assemble a ship during that period, if that failed also? I believe an assembled ship is a 'new' item, created at the same time as the packaged ship is deleted.
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Swiftgaze
Elysium Trading Company
Elysium Alliance
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Posted - 2010.05.08 16:31:00 -
[13]
Originally by: searchi
i have 8000 + transactions per day, most of them from buyorders. how am i supposed to present the necessary data to any gammaster. i dont know which fecking items are missing from the stacks. losses could be in the billions. why not run data query on the items traded ion that time and check if they are present. if not reimuburse. once again ccp wants us customers to do their work by petition.
This, tbh.
I do countless larger market transactions every day. "Check what you lost" is a damn joke.
VOTE CAT
ELYSIUM VOTES CAT |
Ghoest
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Posted - 2010.05.08 16:58:00 -
[14]
They should have just rolled the server back to before the first down time.
Itsnt that the whole point of having back up - to make sure you dont screw over players when you have a data error?
Wherever you went - Here you are.
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Poo Ka'hontas
Red Eye Brigade
Elysium Alliance
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Posted - 2010.05.08 17:48:00 -
[15]
Im not a major trader and my potential loss is not in the billions category, but most likely in the millions 
Anyways... i must agree to those before me here in the matter of who is responsible to find this out!
I have a great deal buy/sell orders out there, and i have no idea on what may be missing in that time. What i do know is that there is extremly seldom a whole hour goes by without me having a transaction...
So i would say this to CCP: YOU solve this issue!
If there was a way i could help, i would (im not an asshat), but in this case i cant see how on earth anyone can tell you what they have lost..
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My sig is on strike due to lack of attention! |
Garak Jakobs
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Posted - 2010.05.08 17:53:00 -
[16]
Edited by: Garak Jakobs on 08/05/2010 17:53:51
Please delete.
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CCP Adida
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Posted - 2010.05.08 17:55:00 -
[17]
After yesterday's downtime there have been many petitions that have come in. The GMs will answer yours as soon as possible. Check your petition to ensure that it is in the right category. This way you will get to the right person first.
Adida
Community Rep
CCP Hf, EVE Online
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TriadSte
Gallente
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Posted - 2010.05.08 17:58:00 -
[18]
Edited by: TriadSte on 08/05/2010 18:01:35
Edited by: TriadSte on 08/05/2010 17:59:35
Edited by: TriadSte on 08/05/2010 17:58:28
Originally by: CCP Navigator
As per the news item yesterday from CCP t0rfifrans, you should submit a petition under the reimbursement category and a GM will be happy to assist.
Have made a petition and have not got a response yet at all not even a message to say your dealing with it.
The point of my post to begin with was its been 24 hours now and I have not even had a reply from you. That Is very bad customer service.
Especially when there is thousands of us waiting.
As to the above GMs post how can I get it in the incorrect catagory. REIMBURSEMENTS pretty straight forward, no?
To the below poster Drykor as cool as it is for guys to help I am a multi billionaire like alot of you guys are. My point isnt that I NEED the 17 mil my point is I worked for that 17 mil so I want it in my account.
Same applies for if you built a Battleship with the intention of getting X amount for it but you got nothing instead you'd be a little miffed.
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Drykor
Minmatar
Aperture Harmonics
K162
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Posted - 2010.05.08 17:59:00 -
[19]
Originally by: Blane Xero
I have 17m, can i help?
That's the first thing I thought of as well.
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CCP Adida
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Posted - 2010.05.08 18:03:00 -
[20]
Originally by: TriadSte
Have made a petition and have not got a response yet at all not even a message to say your dealing with it.
The point of my post to begin with was its been 24 hours now and I have not even had a reply from you. That Is very bad customer service.
Especially when there is thousands of us waiting.
There are a lot of players waiting and the GMs are working hard to address each and every petition. It takes time for someone to go in and respond to each petition. Taking time out to respond to all petitions coming in just to say "we got your petition we will get to it as soon as possible" will result in someone's actual issue not being addressed. When the GMs get your petition they will address your issue and answer any questions you may have. I understand that it is frustrating waiting, however, they will do their best to address your petition as soon as they can.
Adida
Community Rep
CCP Hf, EVE Online
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CCP Adida
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Posted - 2010.05.08 18:05:00 -
[21]
On a side note this is going to be locked because ranting on the boards about this situation isn't constructive.
Adida
Community Rep
CCP Hf, EVE Online
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Taxesarebad
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Posted - 2010.05.08 18:14:00 -
[22]
Originally by: Ghoest
They should have just rolled the server back to before the first down time.
Itsnt that the whole point of having back up - to make sure you dont screw over players when you have a data error?
what if u just hit the motherload of a kill or scamed a t2 bpc as a bpo or finally sold that JF in a highsec island
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Remove Shadow.... ;) |
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