Virtuozzo
Against ALL Authorities
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Posted - 2011.03.08 20:57:00 -
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Originally by: mazzilliu Now on Fox News: State of Fear - how to preserve reverse social engineering!
Sorry, I could not resist that wide open door
Anyway, earlier today I left a comment on Keith's blog, which was promptly turned into a guest post, where I left my own observations on the matter of the Incarna Open Letter. It is best read there, and until we get new forums the character limit here is a bit restrictive
Anyhow. I understand where the sentiment of buffering against perceptions of butthurt comes from. But it is unwarranted, unnecessary, and counterproductive.
Unwarranted because this is CCP we are talking about. A company that dares to be different, that wants to conquer the world. They know that is never smooth sailing, and takes a lot of hardship.
Unnecessary again because this is CCP, they have an open business culture with clear company values which they stick to. If folks working there get butthurt over an open letter, it is more from individual confusion between work and person than from an absence of such company values.
Counterproductive because this open letter, the process, the communication, the accountability, it is all exactly part of the mission of CSM as a stakeholder as laid out by CCP's CEO. Providing feedback is but one part of it, challenging CCP another, and both are inherent elements required in any external stakeholder interaction. yes it is a learning curve on all sides, but that is fine. CCP are humans, but strong people, and they are a team.
Just like in my comments on Keith's blog, it is still best demonstrated by the words of CCP's Chairman of the Board of Directors. It's from 2009, yet still applies to everything CCP takes on. As a company, as people.
Quote: CCPæs culture is strong, and is built on four core values: We are fearless, we stand united, we pursue excellence, we practice transparency. Such values cannot simply be dictated by committe or by installed by fiat. They have to be lived and breathed by everyone in the company, including the board and its chairman, or they are not credible. Also, the values are truly validated only when there is a crisis or a severe test facing the company. Will it then live up to its values, or are they empty talk?
Vilhjalmur Thorsteinsson
Those are very wise words, and the thoughts behind it are even smarter. They are good lessons, and values, not just for CCP as a company, but also as people, and equally for the dynamic that they created - of which CCP, CSM and customers alike are a part of.
≡v≡ once was about internet spaceships. Then those became serious business. Now all that is left is serious business, and spaceships are docked for two years till after the Dust of Incar |