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Thread Statistics | Show CCP posts - 4 post(s) |
Katie Tanaka
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Posted - 2011.03.29 16:03:00 -
[1]
I know there's already a thread but you guys are doing a fantastic impression of completely ignoring it.
The situation is a joke; roll the dice every time you jump. If they come up snake-eyes, ZAP. Just the thing when you're supposed to be supporting a roam.
Please give us an update. We deserve one for continuing to pay for this ridiculous gaming experience.
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Hagis McBree
Minmatar
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Posted - 2011.03.29 18:01:00 -
[2]
how do you know it is a client issue? Crashing could be a symptom of another issue...
I'v seen CtD caused by a bad router, a misconfigured network adaptor, funky wireless, and bad system cache causing network issues on the client computer.
Take a look at the applejack.app on sourceforge. I have had this fix all sort of funky networking issues by cleaning out the system cache.
Check to make sure you router has the latest firmware. Reboot your modem/firewall the next time you have a CtD and see if you can play longer.
and least but not least file a bug report.
Originally by: CCP Fallout If you've not yet done so, please file a bug report.
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Katie Tanaka
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Posted - 2011.03.29 18:35:00 -
[3]
When one user experiences random crashes, your advice is relevant.
When a whole bunch of users experience predictable crashes (crash to desktop with no error) at exactly the same point (at the end of a jump), and they all started seeing the same problem at the same time - it's a BUG! Even CCP admits it - bug reports on the problem get labelled "known issue".
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Queen Koecoe
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Posted - 2011.03.29 22:33:00 -
[4]
I while back when I (and many others) had a problem like this with WoW, the Apple Care person told me to clean the catches and it salved the problem then, so it was the first thing I thought of when I started having this problem here. The main thing is the errors that the game has, your computers (Mac and PC that I know of) are catching them and they don't know what to do with them.
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Vincent Athena
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Posted - 2011.03.30 13:49:00 -
[5]
I wonder why I do not have the CTD on jump issue. I do not clean cashes, or download new clients. I just play the game.
I can get a CTD by setting all graphics to high, undocking and going to PI mode over and over. But no issue with jumping. (Sometimes clicking in the market window will cause a CTD too).
Any info I can provide to help figure this out?
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Gunther Gabel
Caldari
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Posted - 2011.03.30 16:14:00 -
[6]
Originally by: Queen Koecoe I while back when I (and many others) had a problem like this with WoW, the Apple Care person told me to clean the catches and it salved the problem then, so it was the first thing I thought of when I started having this problem here. The main thing is the errors that the game has, your computers (Mac and PC that I know of) are catching them and they don't know what to do with them.
Your thinking has merit right up until the fact that you can select when you have CTD.
I can play weeks, neigh months with NO CTD. Then I change 3-4 settings and I can't go 2 jumps or look at PI planets without looking straight to my desktop. It is repeatable on 6 out of 7 of my Macs. The 7th has such a crappy GPU that it won't even work in anything other than low settings.
BTW: I did try your clean cache on my older laptop, it worked BEAUTIFULLY, right up until I cranked up graphics to high, then straight to the desktop.
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Leucippus
Apostasy Inc.
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Posted - 2011.04.02 02:44:00 -
[7]
Edited by: Leucippus on 02/04/2011 02:45:26
Originally by: Katie Tanaka Please give us an update. We deserve one for continuing to pay for this ridiculous gaming experience.
It looks like CCP figures that since Macs are a minority platform, they don't deserve the same serious tech support afforded the PC. Their mistake. Macs now account for >13% of the computer market-share in many places (esp. North America, many parts of Europe, Singapore). Importantly, that market share is growing steadily pretty much everywhere. So if CCP think that simply because a pathetic 3% of EvE users are on Macs, they can ignore the complants, they haven't done their math or their projections properly.
I'd look at this another way. It might be worth asking why only 3% of EvE players are on Macs, rather than the 13% you might expect. I doubt that money is a factor. Many Mac owners are in a relatively high socio-economic bracket so the game subscription fees are likely not a problem. Probably the missing 10% can be accounted for by the lousy game experience CCP currently offers.
At the moment, I actually intend to let my subscription lapse. I'll check back in a year or so to see whether a proper Mac client has been developed. I like the game quite a lot and I like the ships my character now has access to. But there's no point looking for lowsec fights when the end result is a disconnection or CTD and a free pod kill for the other guys. It just takes the sport out of it, you know?
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Katie Tanaka
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Posted - 2011.04.02 04:54:00 -
[8]
From the 1.4 patchnotes - the entire section for Mac updates:
Mac
- Updated the icons for client and patches.
Just what we always wanted.
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Madelaine Krieger
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Posted - 2011.04.02 06:08:00 -
[9]
At least any word like "We are working on this issue" would be nice, instead of having the feeling to be completely ignored ....
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Charles Stormwind
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Posted - 2011.04.02 07:51:00 -
[10]
count me in for the crashing squad.
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Katie Tanaka
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Posted - 2011.04.06 12:33:00 -
[11]
Edited by: Katie Tanaka on 06/04/2011 12:33:47
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CCP Gangleri
Minmatar
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Posted - 2011.04.06 14:02:00 -
[12]
There is a potential fix for the jump crash in todays release but since it wasn't a Mac specific issue it won't appear in the Mac specific patch notes. In addition to that we've never been able to reproduce the problem and thus cannot verify if it is fixed or not. ------------------ Tester, Scrum Master Quality Assurance
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CCP Gangleri
Minmatar
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Posted - 2011.04.06 14:06:00 -
[13]
Edited by: CCP Gangleri on 06/04/2011 14:06:22
Originally by: Katie Tanaka From the 1.4 patchnotes - the entire section for Mac updates:
Mac
- Updated the icons for client and patches.
Just what we always wanted.
You are looking at the feature additions section in the patch notes, by its very nature this is never going to contain many "Mac only" items since new features in the client are always going to affect both supported platforms.
edit: apostrophe error ------------------ Tester, Scrum Master Quality Assurance
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Vincent Athena
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Posted - 2011.04.06 23:22:00 -
[14]
Originally by: CCP Gangleri There is a potential fix for the jump crash in todays release but since it wasn't a Mac specific issue it won't appear in the Mac specific patch notes. In addition to that we've never been able to reproduce the problem and thus cannot verify if it is fixed or not.
CCP Gangleri: As you have not been able to reproduce the jump crash (and neither can I for that matter) maybe you need to use us to reproduce it? As in give us a much more capable logging feature we can activate?
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tpwh21
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Posted - 2011.04.06 23:58:00 -
[15]
well the "potential fix" hasn't worked for me. In fact have had around 6 CTD - all in close sucession. this is the crash that sometimes reports transgaming buffer overrun.... (this is mainly on gates or docking) Then two complete freezes. - this is the one that completely locks computer up and seems to happen doing nearly anything. Fixed it is not. This is really very f*cking annoying.
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CCP Gangleri
Minmatar
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Posted - 2011.04.07 07:37:00 -
[16]
Originally by: Vincent Athena
Originally by: CCP Gangleri There is a potential fix for the jump crash in todays release but since it wasn't a Mac specific issue it won't appear in the Mac specific patch notes. In addition to that we've never been able to reproduce the problem and thus cannot verify if it is fixed or not.
CCP Gangleri: As you have not been able to reproduce the jump crash (and neither can I for that matter) maybe you need to use us to reproduce it? As in give us a much more capable logging feature we can activate?
I've been trying to get that for a while now, believe me I am just as frustrated at the lack of user side logging as any of you. On the upside I can get decent logging out of the mac client in our test environment now but that relies on having an actual reproduction case to work with. Some of the logs users have posted for these CTD problems have pointed to Cider or Apple issues and they have been fixed but they were not the same issue and it looks like they were not the actual cause either, in addition to that a client side fix I was hoping would affect this apparently did not.
We've not given up though, there are other fixes coming in as fast as we can get through the logs provided. The best thing you can do to help is to file bug reports with as much data as you can spare time to provide. ------------------ Tester, Scrum Master Quality Assurance
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Katie Tanaka
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Posted - 2011.04.07 12:42:00 -
[17]
Edited by: Katie Tanaka on 07/04/2011 12:43:01 Thanks for the follow-up, CCP Gangleri.
I did report a bug and one of your QA colleagues had me run with Cider debug logging enabled. Unfortunately, I couldn't immediately reproduce the issue.
Also, because the performance hit of running with that logging was so enormous, it's not an option that I'd be able to run with on a continuing basis -- i.e. it reduced the frame rate on my 8-core 2.26GHz Mac Pro with EVGA 285GTX to about 7-8fps and that was just jumping between gates, whereas I'd usually get 60fps with interval one or 90-100fps with interval immediate.
Like you say, the lack of non-invasive debugging tools on the Mac client is a real issue.
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CCP Gangleri
Minmatar
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Posted - 2011.04.07 12:49:00 -
[18]
Originally by: Vincent Athena I wonder why I do not have the CTD on jump issue. I do not clean cashes, or download new clients. I just play the game.
I can get a CTD by setting all graphics to high, undocking and going to PI mode over and over. But no issue with jumping. (Sometimes clicking in the market window will cause a CTD too).
Any info I can provide to help figure this out?
We believe we have a fix for that on the internal build that will probably go out with the next available client patch, no dates set and it has yet to go through some testing. The issue is fixed in Lion but in the meantime we are going with a workaround to prevent the crashes. ------------------ Tester, Scrum Master Quality Assurance
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IX ofXX
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Posted - 2011.04.07 12:52:00 -
[19]
For the record, I use a MBP and an iMac that both experience CtD far too frequently after a jump and it has happened other times like market views. I have not tried experimenting with graphics settings. When the client has refused to launch, after much experimenting, I find that deleting the one fntcache file does the trick to at least get launched, but this problem mostly happens on the iMac, and not yet since the last patch. I cannot use the macs outside of peacetime+highSec because of the jump gate CtD. If I could turn on some logging, I could provide better feedback. |
Lederstrumpf
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Posted - 2011.04.10 01:21:00 -
[20]
Originally by: Katie Tanaka you guys are doing a fantastic impression of completely ignoring it
a) they prolly don't read this thread anymore b) they hide behind those "can't reproduce" amateurs c) they don't focus on the important stuff d) they don't care obviously
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Lederstrumpf
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Posted - 2011.04.10 01:26:00 -
[21]
Edited by: Lederstrumpf on 10/04/2011 01:58:28
Originally by: CCP Gangleri we've never been able to reproduce the problem and thus cannot verify if it is fixed or not.
But you can verify if the bug is still present by asking people. But rather than asking people you come up with stupid excuses.
I'm going to delete all my bug reports now. I'd rather go feed real life pigs than keep wasting my time with your "professionality".
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Lederstrumpf
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Posted - 2011.04.10 02:13:00 -
[22]
from bugreport ID #97769 (created June 2010 !!!):
30.6. 14:32 - crash right after passing thru stargate
9.7. 17:18 -- client crashed after stargate jump
11.7. 15:13 - crash during stargate jump, bug reporter information submitted.
12.7. 18:27 -- crash while warping to stargate -- no crash reporter window
13.7. 00:35 -- crash while initiating jump thru gate, crash reporter data submitted
14./15. -- two more crashes i didnŠt care to log in time.
16.7. - early morning crash while stargate jumping
17.7. - 14:00 crash when stargatejumping
20.7. 10:45? - crash after stargatejump, crash reporter information submitted.
30.7. client crash -- stargatejump, crash reporter information submitted
AND GUESS WHAT?
I had a stargate jump related crash today.
I'm pretty sure you had it fixed inbetween and reintroduced the bug. But as you're incapable of keeping proper track of bugreports this stuff slips unnoticed. I don't care anymore. I'll cherish any Mac user dropping subscription instead.
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AveryFaneActual
Missions Mining and Mayhem Merciless.
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Posted - 2011.04.10 08:10:00 -
[23]
Well, whatever's been done, we're down to three-five crashes a day now... won't bring my scorpion back that died due to it- but yea... keep on trucking, ccp!
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