xttz
GoonWaffe Goonswarm Federation
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Posted - 2011.04.06 12:15:00 -
[1]
Quote: Posted by: biggie fluffy on 11/03/2011 17:33:00
I have to say I find may of your policy and M pretty horrible to deal with. It is clearly the most negative aspect of the game ( that is: interacting with GM when required).
99.999% of the the responses I have received from GM's indicate they either do not understand English, or have not bothered to read my request. It seems the GM is only concerned with providing a response, ANY response, and is not concerned with the quality of helping the person understand the issue.
I am currently dealing with an issue where I was buying items in station, but he items where being bought in other places. I found the issue. and sent a message to GM, I then did many other transactions to verify it could not possibly me something I was doing wrong, and then when to HELP CHANNEL to verify with them I was doing it all correct. I then messaged the gm FROM the station I was in , and bought something right then, with the same times stamp so they could verify the issue.
The response I received? "our logs show no errors"
This whole concept of the logs showing errors is faulty to start with! If your smart enough to sort through logs to find errors, why aren't you able to fix the problems generating them?!!!!!!!!
Quite simply - there needs to be a paradigm shift in the thinking of the gm's, and there roll. They need to be problems solvers, not the "blow off department".
I don't think you should EVER send a message to a user that your logs don't show the error they are seeing.-- this only proves that your logging is not effective.
Quote: Our logs show lots of things. Regrettably, we are not able to log everything as there must be a trade-off where server performance and logging is concerned. Sadly, this means that sometimes we are not able to verify losses as being eligible for reimbursement by way of our server-side logs. Our logging capabilities are constantly improving, however, and with that we have a better chance of being able to render assistance.
Originally by: Jiro Rans
Wow this is exactly what the guy meant, it's as if you didn't read what he was saying. Nice job
Originally by: Jiro Rans
Wow this is exactly what the guy meant, it's as if you didn't read what he was saying. Nice job
Originally by: Jiro Rans
Wow this is exactly what the guy meant, it's as if you didn't read what he was saying. Nice job
More training for CCP staff on basic reading comprehension. Picking out just the handful sentences you notice or understand and replying to them does not constitute a proper reply.
I've lost count of the number of times I need to repeat myself in petitions, because I try to mention more than one point of discussion, and the GM apparently can't take in multiple pieces of information in one message.
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