Wanoah
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Posted - 2005.04.14 21:10:00 -
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Originally by: Sleazy Cabbie Edited by: Sleazy Cabbie on 14/04/2005 20:30:01 I say this from 20+ years of supporting 'users'. Most are real fast to blame the tool instead of looking at the directions, where it shows them how to use it. ======
You're fired.
Know-it-all computer nerds are dime a dozen. You know the type, the socially inept loudmouthed garlic-chicken eating fat tubs you see in every IT department that talk down to the users and make them feel stupid.
Its those guys that get all the lousy assignments in "backoffice support" or "after hours operations" because they're such an embarassment to the profession that you don't want any actual PEOPLE to see them.
It's the true professionals with real business skills and good bedside manner that can pretty much write their own paycheck, and command fees into the hundreds of dollars per hour, not Cousin Vinny with the ketchup stain, yellow teeth screaming and hollering at the user "Why didn't you burn a copy to DVD! ITS ALL YOUR FAULT!"
It's not their fault. People are paying for a service, they're not expected to be computer experts, thats why people in computer support are employed in the first place.
So it's the cache? Then why isn't the patch program clearing the cache before patching. DUH.
JETSON! YOU'RE FIRED!
You buy a car. It's nice and new and shiny. It goes pretty fast too. You've never driven one before, but lots of people drive them around all the time, so it can't be too hard, right? Besides, they have lots of new safety features these days and things to make driving them easier. No problem.
You jump in your new, shiny, fast car. You can't work out how to change gear, but you can still go pretty fast in first. Oh no! There's a bend! A tree! A small child! Car, child, tree, and you are all broken now.
Who's fault is it that it's broken though? The car manufacturer for not making a car that can't be crashed? Or is it your fault for not learning to drive, not reading the manual, and not having a clue?
Work in any kind of support role, in any kind of retail sector, or anything else where you have to deal with the general public and within a few days you will realise several things:
Lots of people are so stupid that you have to wonder how they manage to devote enough brain capacity to breathing.
Nothing's ever their fault. It's *your* fault that they screwed up.
They will lie to cover their tracks. "It just happened. It wasn't me. I didn't do anything. Why haven't you fixed it yet?"
No one has ever read the manual. The 0.01% that might conceivably tried to read the manual didn't understand it.
Quote: It's the true professionals with real business skills and good bedside manner that can pretty much write their own paycheck, and command fees into the hundreds of dollars per hour
Nope. They are the people that can talk a good game and know all the latest buzzwords to make you think that they know something. They get pushed into management positions where they can do less damage, and happily play with spreadsheets all day.
Quote: It's not their fault.
Yes it is.
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