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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Misty Shadows
Dark Pheonix Technologies
0
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Posted - 2011.10.17 22:07:00 -
[1] - Quote
My account was banned about 4 weeks aggo without any reason or mail from CCP ? I sended mails to support@eve-online and opend a petition in game on my main account
After several updates and queries i still have not recieved any reply or advice form CCP nor did i even get a mail for my petitions reffrernce ?
Were do i go from here ?
Regards Rain |
Simetraz
State War Academy Caldari State
97
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Posted - 2011.10.17 22:23:00 -
[2] - Quote
You know this seems to be a common theme among people who get banned that come to the forums asking for more info on a ban.
I thought CCP mailed the reason to the account holder for all bannings temp or permanent. Is this true or not ? And if this is true I Would think CCP would have no Issues resending said E-mail.
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Mirima Thurander
Deventer Exploration An Acquisition
22
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Posted - 2011.10.17 23:02:00 -
[3] - Quote
Misty Shadows wrote:without any reason
=
Boting
Buying Isks
RMT I love the the smell of victory in the morning. It smells like... Blood, vomit and burning flesh. |
Holy One
SniggWaffe
39
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Posted - 2011.10.17 23:28:00 -
[4] - Quote
Nobody should have their account suspended/banned without being told why and given a route of appeal imho. |
Nyio
Federal Navy Academy Gallente Federation
159
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Posted - 2011.10.17 23:39:00 -
[5] - Quote
First you have go to Mexico and ask for Se+¦or GM.
Or you can just ask for a second opinion in a petition, and that you want to "escalate" it.. Features & Ideas Discussion: Agent Finder, Black Holes Needs a banner here.. |
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Chribba
Otherworld Enterprises Otherworld Empire
568
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Posted - 2011.10.17 23:50:00 -
[6] - Quote
In your petition ask it to be escalated to a Senior GM if you are unhappy with the result/help of a regular GM.
/c
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Aidan Brooder
Dynasphere Ltd.
53
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Posted - 2011.10.17 23:59:00 -
[7] - Quote
You lure them with some H+íkarl...
Once you got them on the hook, you pull until you see their heads pop out of your modem.
Then you just need a club to hit them senseless.
Once they are back to consciousness, talk in soothing tongue and recite some heroic Icelandic deeds before getting to the topic of your account being closed...
If that doesn't help it must be because they are not sympathetic and you did something wrong? |
Misty Shadows
Dark Pheonix Technologies
0
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Posted - 2011.10.18 12:10:00 -
[8] - Quote
Well thanks i think
Only reason i can think off is because i send ISK from this account to the other but why did they not send a mail for the account being banned ?
And does it take 3 - 4 weeks for them to reply to a petition ?
Regards |
Brock Nelson
34
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Posted - 2011.10.18 12:17:00 -
[9] - Quote
Yes, it takes awhile. If your account was hacked, you'd want CCP to at least ban it, do a through investigation before handing it back to the right owner right? Or would you rather they do it half assed and give it back to the wrong guy? |
yumike
Eve of Madness
1
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Posted - 2011.10.18 12:21:00 -
[10] - Quote
Misty Shadows wrote:Well thanks i think
Only reason i can think off is because i send ISK from this account to the other but why did they not send a mail for the account being banned ?
And does it take 3 - 4 weeks for them to reply to a petition ?
Regards I feel inclined to point out sir, That if you didn't receive the email of why you were suspended, You may not be receiving emails from the gm team as to your petition either. Check your filters. Check the petition via account on the website (I believe you can do this now.)
Cheers. |
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Misty Shadows
Dark Pheonix Technologies
0
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Posted - 2011.10.20 13:01:00 -
[11] - Quote
Well thanks so far
To date still no mail to main account on my petition or even the advcie as to the ban :( Nor has they replied yet to my alt account's petitions
Good Day GM
After several petitions and requests i can get no feedback as to my one account being banned
Account : ######
I sended 10bil from this carracter to Monica Claw on my second account to purchase a carracter, ######. after recieving the carracter and paying around with her a bit the account closed while i was logged into the game. after trying to rais a conser for a petition and after several follow up messages to the petition i still have not recieved any repy from the GM team as to why the account was banned it has now been more then 3 weeks and still awaiting any feedback
Please assist or direct me to someone that can help
Thank you
Regards Rain
I've sended above mail to GM Tegria in hope to find out what is going on :)
Will keep you posted :) |
RaTTuS
BIG Gentlemen's Agreement
125
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Posted - 2011.10.20 13:05:00 -
[12] - Quote
does your 2nd account have the same email address as the first? have you checked your spam folders there http://eveboard.com/ub/419190933-134.png
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RougeOperator
Autocannons Anonymous
86
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Posted - 2011.10.20 13:06:00 -
[13] - Quote
CCP customer service is low tier.
Been my impression of it for a long time. |
Apollo Gabriel
Mercatoris Etherium Cartel
70
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Posted - 2011.10.20 14:47:00 -
[14] - Quote
Given the massive loss of ccp personnel, you have be waiting even longer now.
best of luck, AG |
Ranger64511
We Are So Troubled Everyone Runs Screaming Moar Tears
14
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Posted - 2011.10.20 14:56:00 -
[15] - Quote
I think accounts that are banned/suspended automatically get sent to a Senior GM since it requires an investigation.
My assumption is based from the Reimbursement group as an investigation needs to take place(some times by a normal GM though) But i would assume accounts would get a senior GM as it deals with income to CCP. PEW PEW PEW
http://unreal-host.com For you webhosting needs |
Igualmentedos
Shadow Veil Industrial Shadow Directive
13
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Posted - 2011.10.20 15:33:00 -
[16] - Quote
Hey your thread title is full of grammatical mistakes. Fixing those might help you get "a hold off" a senior GM. |
Misty Shadows
Dark Pheonix Technologies
0
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Posted - 2011.10.20 19:53:00 -
[17] - Quote
Well i checked no mail in my spam box either but the accounts is on diffrent emails ? Think that is why they banned it ? Using same credit card for both
Regards Rain
PS ek praat afrikaans nie engels nie my engelse grammer is bad |
Apollo Gabriel
Mercatoris Etherium Cartel
72
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Posted - 2011.10.20 19:58:00 -
[18] - Quote
Misty Shadows wrote:Well i checked no mail in my spam box either but the accounts is on diffrent emails ? Think that is why they banned it ? Using same credit card for both
Regards Rain
PS ek praat afrikaans nie engels nie my engelse grammer is bad
You're allowed to have multiple accounts, so payment isn't the likely issue. It was likely the large money xfter. As to WHY you've not gotten a reaction, I'd sad that CCP is swamped. That isn't fair to you, but eve isn't fair. You'll have better luck getting a buffalo to fly than getting eve to be fair.-á |
RougeOperator
Autocannons Anonymous
91
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Posted - 2011.10.20 19:59:00 -
[19] - Quote
Misty Shadows wrote:Well i checked no mail in my spam box either but the accounts is on diffrent emails ? Think that is why they banned it ? Using same credit card for both
Regards Rain
PS ek praat afrikaans nie engels nie my engelse grammer is bad
Your English is better then people I know that have used English their entire lives.
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Apollo Gabriel
Mercatoris Etherium Cartel
72
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Posted - 2011.10.20 19:59:00 -
[20] - Quote
Misty Shadows wrote:Well i checked no mail in my spam box either but the accounts is on diffrent emails ? Think that is why they banned it ? Using same credit card for both
Regards Rain
PS ek praat afrikaans nie engels nie my engelse grammer is bad
CCP is swamped, that isn't fair to you, but eve isn't fair.
You are allowed multiple accounts, so you're not in trouble there. You likely got investigated due to the large isk xfer.
let's pretend that the isk xfer was legit, although let's say you bought isk a year ago and felt you got away with it ... then this xfer set up how you got caught. Not saying that is you, but if YOU did break the rules, I don't care if you think they didn't catch you, please stop posting here. You'll have better luck getting a buffalo to fly than getting eve to be fair.-á |
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David Grogan
The Motley Crew Reborn
86
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Posted - 2011.10.20 19:59:00 -
[21] - Quote
Nyio wrote:First you have go to Mexico and ask for Se+¦or GM.
you can find him in spain during the summer months Everytime you buy something that says "made in china" you are helping the rising unemployment in your own country unless your from china, Buy locally produced goods and help create more jobs. |
Misty Shadows
Dark Pheonix Technologies
0
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Posted - 2011.10.21 11:52:00 -
[22] - Quote
\0/ GM tegria got back to me but they only deal with welcoming noobs and noob issues :(
Still no feedback from te GM team as to my petition or mails
Seems there is no-one working for CCP GM team anymore
Well lets hope someone looks into this today :)
Regards Rain |
Mr Epeen
It's All About Me
397
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Posted - 2011.10.21 15:17:00 -
[23] - Quote
Misty Shadows wrote:
I sended 10bil from this carracter to Monica Claw on my second account to purchase a carracter, ######. after recieving the carracter and paying around with her a bit the account closed while i was logged into the game. after trying to rais a conser for a petition and after several follow up messages to the petition i still have not recieved any repy from the GM team as to why the account was banned it has now been more then 3 weeks and still awaiting any feedback
Not sure exactly what that is saying but it looks like you are saying it was the character you bought that was banned.
Could be the character was either stolen or involved in RMT before you owned it and you were unlucky and bought it at the wrong time. This is not uncommon.
CCP is usually pretty good at communicating, in vague and non informative mails granted, but they do communicate. Just keep bugging them until you get an answer.
Mr Epeen If you can read this, you haven't blocked me yet. |
Dunbar Hulan
The Flaming Sideburn's Art of War Alliance
17
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Posted - 2011.10.21 15:37:00 -
[24] - Quote
5/1 says RMT
7/1 says Bots
There it is. |
Misty Shadows
Dark Pheonix Technologies
0
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Posted - 2011.10.21 20:02:00 -
[25] - Quote
Dunbar Hulan wrote:5/1 says RMT
7/1 says Bots
not the above bought plex and sended isk to my second account, so if i got banned for that then i think 90 % of eve is about to loose there accounts :(
PS still no reply form CCP :(
Regards Rain |
Apollo Gabriel
Mercatoris Etherium Cartel
73
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Posted - 2011.10.21 20:04:00 -
[26] - Quote
I don't know you are having such issues, I've often gotten responses to petitions within 36 hours.
The only guess I have now is that they just let go a LOT of people who would handle your petition, so you may be lost in the stack.
I'd open a new petition. Please take a moment to review your text before submitting. |
Misty Shadows
Dark Pheonix Technologies
0
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Posted - 2011.10.22 09:51:00 -
[27] - Quote
Well Well no suprise there
Still no reply and no update on my petitions
I must give CCP 0/10 for customer support and response time
Will give it till monday and then escalate to CSM and see if the CCP babysitters can assist
Regards Rain |
Valari Nala Zena
Perkone Caldari State
16
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Posted - 2011.10.22 10:17:00 -
[28] - Quote
Igualmentedos wrote:Hey your thread title is full of grammatical mistakes. Fixing those might help you get "a hold off" a senior GM.
It's not a job application, customers are customers, regardless of native tongue or IQ. |
Misty Shadows
Dark Pheonix Technologies
0
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Posted - 2011.10.23 20:14:00 -
[29] - Quote
:) \0/ after a 4 week delay and tons of petition updates and mails i finnally got my petition status changed from open to in action
Holding thumbs for a quick reslve
Regards Rain |
Something Random
The Barrow Boys
9
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Posted - 2011.10.23 20:25:00 -
[30] - Quote
Misty Shadows wrote::) \0/ after a 4 week delay and tons of petition updates and mails i finnally got my petition status changed from open to in action
Holding thumbs for a quick reslve
Regards Rain
Be sure to thank the guys here who petition every single ship loss
You sound legit, hope your troubles are merely statistical and you get back up and running soon. Personally ive launched maybe 3 petitions in my time here and had a good quick response to 2 and the third was an error on my part anyway.... so all in all, decent service. |
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