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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Hannal Cha'al
Dreddit Test Alliance Please Ignore
2
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Posted - 2013.05.21 21:10:00 -
[1] - Quote
Lost all my tabs, profiles, chat channels, sizes, fonts, and positions of everything. Tried rebooting eve, no avail. |
Lawtshjj Haus
EVE University Ivy League
0
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Posted - 2013.05.21 21:15:00 -
[2] - Quote
Same here, all me settings are gone.... |
Byrrssa Crendraven
Anti - Social Trueheart Legion
9
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Posted - 2013.05.21 21:21:00 -
[3] - Quote
Hannal Cha'al wrote:Lost all my tabs, profiles, chat channels, sizes, fonts, and positions of everything. Tried rebooting eve, no avail.
It's an easy fix. I hope you're a computer person.
CCP stores the settings information in c:\users\(your username)\appdata\local\ccp\eve...
Now is where it gets interesting, replace the dots with the directory of where your game is located on your system so, if it is in: c:\program files\ccp\eve you would see c:\users\(your username>)\appdata\local\ccp\eve\c_program_files_ccp_eve_tranquility
with this new patch, it seems to have screwed it up so that it looks like this: c:\users\(your username)\appdata\local\ccp\eve\c_proga~1_tranquility
Like in the old dos days. Take the "settings" directory and copy it to the settings directory in the screwed up directory and everything will be corrected.
Good luck! |
Nerath Naaris
Pink Winged Unicorns for Peace Love and Anarchy
423
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Posted - 2013.05.21 21:24:00 -
[4] - Quote
Or you just quit and start up again, that is supposed to work as well..... Forum-unbanned since 2011.10.20. |
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CCP Atropos
C C P C C P Alliance
243
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Posted - 2013.05.21 21:40:00 -
[5] - Quote
The settings haven't been deleted or anything like that. The issue is that the EVE Launcher is started with what's known as a short path; this causes you to end up with a path name like "progra~1" instead of "program files". The fix is to simply restart the EVE Launcher. The restart should correctly load the long, full path name instead of the short one, allowing the EVE client to load the correct settings. Product Owner, EVE Launcher | Team Special Circumstances |
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Blackfin Arbosa
Omni Galactic Resource Excavation Inc. Tri-Star Galactic Industries
2
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Posted - 2013.05.21 22:34:00 -
[6] - Quote
CCP Atropos wrote:The settings haven't been deleted or anything like that. The issue is that the EVE Launcher is started with what's known as a short path; this causes you to end up with a path name like "progra~1" instead of "program files". The fix is to simply restart the EVE Launcher. The restart should correctly load the long, full path name instead of the short one, allowing the EVE client to load the correct settings.
Got news for you this does not work... my settings are gone no matter what I restart, how many times I reboot they are just gone. CCP fail |
Narha Ohaya
Enlightened Academy
0
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Posted - 2013.05.21 23:13:00 -
[7] - Quote
CCP Atropos wrote:The settings haven't been deleted or anything like that. The issue is that the EVE Launcher is started with what's known as a short path; this causes you to end up with a path name like "progra~1" instead of "program files". The fix is to simply restart the EVE Launcher. The restart should correctly load the long, full path name instead of the short one, allowing the EVE client to load the correct settings.
This did not help me. Have tried several times. What can I do next?
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So'Cari
Deep Core Mining Inc. Caldari State
14
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Posted - 2013.05.22 00:16:00 -
[8] - Quote
As a workaround you can copy your original settings to the newly created 'short path' folder:
https://forums.eveonline.com/default.aspx?g=posts&m=3066962#post3066962
When the launcher problems are fixed, settings will once again be loaded from the full path folder. At that point you might need to copy settings from the short path to the full path (if you've changed anything).
If restarting works its a better solution. But understanding where settings are stored and what has caused them to disappear is no bad thing. In particular you will now know how to backup settings, import them from your TQ to SiSi client or from one machine to another etc. |
Spr09
East India Ore Trade The East India Co.
65
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Posted - 2013.05.22 01:04:00 -
[9] - Quote
CCP Atropos wrote:The settings haven't been deleted or anything like that. The issue is that the EVE Launcher is started with what's known as a short path; this causes you to end up with a path name like "progra~1" instead of "program files". The fix is to simply restart the EVE Launcher. The restart should correctly load the long, full path name instead of the short one, allowing the EVE client to load the correct settings.
What do we do if the game is installed through Steam? Just start the game and see? |
Haulie Berry
755
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Posted - 2013.05.22 01:22:00 -
[10] - Quote
CCP Atropos wrote:The settings haven't been deleted or anything like that. The issue is that the EVE Launcher is extremely bad.
TL;DR version, and I'm one of the people who defended UnInv as "not that bad". |
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Akturous
Immortalis Inc. Shadow Cartel
136
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Posted - 2013.05.22 02:35:00 -
[11] - Quote
Getting one person to actually do this launcher update on their own computer would have found this problem.
I don't pay money to ccp to do 'workarounds', it needs to work. Full. Stop. Vote Item Heck One for CSM8 |
Solock
Blackwater USA Inc. Pandemic Legion
6
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Posted - 2013.05.22 03:00:00 -
[12] - Quote
CCP Atropos wrote:The settings haven't been deleted or anything like that. The issue is that the EVE Launcher is started with what's known as a short path; this causes you to end up with a path name like "progra~1" instead of "program files". The fix is to simply restart the EVE Launcher. The restart should correctly load the long, full path name instead of the short one, allowing the EVE client to load the correct settings.
Thank you for the quick response, but shouldnt this have been tested beforehand? It seems like everyone I have spoken to had had this problem. How did it pass Quality Assurance?
It would have saved me from cursing out CCP so many times in mumble before someone pointed me to this easy solution. |
Inna Cristiana
Abyss Anomalies
12
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Posted - 2013.05.22 06:56:00 -
[13] - Quote
What's the point? Could have just deployed this the day before Odyssey instead of having us wait 2 weeks without a scenic Log in screen and with a broken launcher.
CCP really needs a marketing advisory team. |
Panhead4411
Rothschild's Sewage and Septic Sucking Services The Possum Lodge
312
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Posted - 2013.05.22 14:38:00 -
[14] - Quote
And yet, how many patches do we go through that reset ALL of our UI settings?
This is getting tiresome....
Good thing i have found the folder that contains the entirety of user preferences and UI elements.
Now i just have to remember to copy/save it every night before DT incase there is a surprise launcher update that tanks my settings....but that would never happen, right? http://blog.beyondreality.se/shift-click-does-nothing -á-á < Unified Inventory is NOT ready... |
DetKhord Saisio
Seniors Clan Get Off My Lawn
17
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Posted - 2013.05.27 09:35:00 -
[15] - Quote
This needs to be stickied and put on side-bar news at log-in screen. |
DetKhord Saisio
Seniors Clan Get Off My Lawn
17
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Posted - 2013.05.27 09:43:00 -
[16] - Quote
CCP Atropos wrote:The settings haven't been deleted or anything like that. The issue is that the EVE Launcher is started with what's known as a short path; this causes you to end up with a path name like "progra~1" instead of "program files". The fix is to simply restart the EVE Launcher. The restart should correctly load the long, full path name instead of the short one, allowing the EVE client to load the correct settings. The repair tool works, but the settings get reset. CCP may want to see if a line or two of code got missed. This is not a huge deal, but better advertising for this simple fix would go a long way towards easing off some pressure.
Byrrssa Crendraven wrote:Hannal Cha'al wrote:Lost all my tabs, profiles, chat channels, sizes, fonts, and positions of everything. Tried rebooting eve, no avail. It's an easy fix. I hope you're a computer person. CCP stores the settings information in c:\users\(your username)\appdata\local\ccp\eve... Now is where it gets interesting, replace the dots with the directory of where your game is located on your system so, if it is in: c:\program files\ccp\eve you would see c:\users\(your username>)\appdata\local\ccp\eve\c_program_files_ccp_eve_tranquility with this new patch, it seems to have screwed it up so that it looks like this: c:\users\(your username)\appdata\local\ccp\eve\c_proga~1_tranquility Like in the old dos days. Take the "settings" directory and copy it to the settings directory in the screwed up directory and everything will be corrected. Good luck!
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