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Thread Statistics | Show CCP posts - 6 post(s) |
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CCP Atropos
C C P C C P Alliance
304
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Posted - 2013.05.29 13:32:00 -
[1] - Quote
There's something weird with your installation; it's attempting to parse a file that's in an incorrect state. Can you provide us with the full exception that is listed there, by copying it to pastebin? That would help in tracking down your issue. Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
304
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Posted - 2013.05.29 13:55:00 -
[2] - Quote
I was just looking at a bug report that had a similar exception and my response was asking for more information, so I'm going to try here as well: CCP Atropos' bug report reply wrote:are you behind a wifi hotspot, or other device that requires you to login? The EVE Launcher is attempting to request data from our web servers, but appears to be getting an invalid response when attempting to do so, and this is then being parsed by the EVE Launcher, which fails.
Do you know what this is? Are you still experiencing this issue? Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
308
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Posted - 2013.05.31 10:57:00 -
[3] - Quote
Can you provide the full log that it throws? The image is helpful but not complete. The reason I asked if you were behind a firewall or wifi hotspot is that in the log that I saw that was similar to yours, the response the Launcher had received when attempting to query our webservers, was a redirect page that mentions access points, portals and hotspots, specifically WISPAccessGatewayParam: https://www.google.is/search?q=WISPAccessGatewayParam
If you look in your image, it contains a reference to self.buffer, and in that buffer is what appears to be a HTML formatted response ie: a webpage, of which one element is WISPAccessGatewayParam.
Could you tell me if you have any firewall software, or perhaps an antivirus that is running on your computer; something is stopping you from getting the right response and I'm really interested in what it is.
Additionally, if you could give us the whole log, that would be even better; you can find it under EVE Online.app/Contents/Resources/cache/ in your Applications. The filename will be similar to launcher.2013.05.31.log Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
309
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Posted - 2013.06.01 16:57:00 -
[4] - Quote
Looking at your log, the data it's getting contains a redirect to a subdomain under nevayawifi.net and specifically refers to a hotspot. What is your network configuration? Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
309
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Posted - 2013.06.03 11:43:00 -
[5] - Quote
Coyote Stedjer wrote:Here is my situation, the regular EVE Online icon has never worked for me. Whenever I click it I get "EVE Online.app is damaged and can't be opened. You should move it to the trash." (Same message whenever I try to run the repair tool) The only way I can play is if I right click and Show Package contents and click on the EVE Online app in the Resources folder.
Whenever there is an update I become stuck. It downloads the patch and tells me the client will close and the update process will begin. Nothing happens. Over and over. No way to get in the game.
I tried to manually extract the patch as another posted above but it does not allow me to apply the patch to EVE Online because it is "damaged and should be moved to the trash".
Trying the repair tool also gives me "damaged and should be moved to the trash".
That's not actual damage, but rather an error message from Gatekeeper:
"OS X: About Gatekeeper wrote:
- "Damaged" app. GÇô The app has been altered by something other than the developer. This message will appear no matter the Gatekeeper option chosen.
- "App name" is damaged and can't be opened. You should move it to the Trash.
- Safari downloaded this file on Date & Time from URL.
It's a very unintuitive error message since it doesn't mention anything to do with Gatekeeper itself. Product Owner, EVE Launcher | Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
309
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Posted - 2013.06.03 11:44:00 -
[6] - Quote
Call Rollard wrote:I will add in my current internet spot into the bug report as I'm at a different internet (Different Home internet).
I connect perfectly to the SiSi client no problems at all. I'm believing that my TQ launcher could be bugged or something. How will I reinstall my TQ launcher if this is the fix? You can clear out any cached, downloaded files by opening the EVE Online.app, and navigating to Contents/Resources and deleting the 'cache' folder.
Let me know how it goes. Product Owner, EVE Launcher | Team Special Circumstances |
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