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Thread Statistics | Show CCP posts - 0 post(s) |
Hakaru Ishiwara
Republic Military School Minmatar Republic
472
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Posted - 2013.06.28 15:57:00 -
[1] - Quote
@ CCP: I'm hearing of 7 - 10 day response times on petitions from a handful of in-game associates. And reading these fine forums, that seems not to be the exception, but a common occurrence.
Would you please set proper expectations with your customers regarding response time frames for petitions and other customer service inquiries?
Thanks.
Also, IBTL. +++++++ I have never shed a tear for a fellow EVE player until now. Mark GÇ£SeleeneGÇ¥ Heard's Blog Honoring Sean "Vile Rat" Smith. |
Unsuccessful At Everything
The Troll Bridge
4780
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Posted - 2013.06.28 16:39:00 -
[2] - Quote
CCP doesnt need to inform anyone of long petition wait times, becasue that is how it has always been.
Patience.
Foot stomping tantrum threads in GD only slow down the process... pretty sure they move tantrum throwers to the back of the line. Since the cessation of their usefulness is imminent, may I appropriate your belongings? |
Hakaru Ishiwara
Republic Military School Minmatar Republic
472
|
Posted - 2013.06.28 17:34:00 -
[3] - Quote
Unsuccessful At Everything wrote:CCP doesnt need to inform anyone of long petition wait times, becasue that is how it has always been.
Patience.
Foot stomping tantrum threads in GD only slow down the process... pretty sure they move tantrum throwers to the back of the line. Ah, my dear space friend, nobody is throwing a tantrum here. I am humbly asking that our entertainment service provider set the proper expectations with its customer base.
It is reasonable for a customer service department to communicate wait times for responses to customer queries, no? +++++++ I have never shed a tear for a fellow EVE player until now. Mark GÇ£SeleeneGÇ¥ Heard's Blog Honoring Sean "Vile Rat" Smith. |
Unsuccessful At Everything
The Troll Bridge
4780
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Posted - 2013.06.28 17:37:00 -
[4] - Quote
Hakaru Ishiwara wrote:Ah, my dear space friend, nobody is throwing a tantrum here. I am humbly asking that our entertainment service provider set the proper expectations with its customer base.
It is reasonable for a customer service department to communicate wait times for responses to customer queries, no?
While you may not be currently throwing a tantrum, the other 99% of these threads do. Im just pointing out that creating these threads do not speed up the process at all. Since the cessation of their usefulness is imminent, may I appropriate your belongings? |
Kithran
56
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Posted - 2013.06.28 17:47:00 -
[5] - Quote
Hakaru Ishiwara wrote:@ CCP: I'm hearing of 7 - 10 day response times on petitions from a handful of in-game associates. And reading these fine forums, that seems not to be the exception, but a common occurrence. Would you please set proper expectations with your customers regarding response time frames for petitions and other customer service inquiries? Thanks. Also, IBTL.
The answer has to be along the lines how long is a piece of string - its all down to the type of petition and what is required to be done with it.
For example for a couple of years (up until Odyssey) there was a bug with Incursions which meant the Sansha influence was back at 100% after downtime, people would petition and you'd normally get a gm commenting in incursion local shortly afterwards saying it was fixed. There was no special investigation needed and the solution was straight forward.
If however its a petition involving other peoples actions as well as your own and isn't a common occurance there could easily be a fair amount of investigation required and potentially queries to be made of other parties - just because it takes 7 days for you to get a response doesn't mean they've been sat there doing nothing for those 7 days... |
Jimmy Morane
Aurora Novae Aetatis Expoit This Mf's
53
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Posted - 2013.06.28 20:01:00 -
[6] - Quote
Hakaru Ishiwara wrote:@ CCP: I'm hearing of 7 - 10 day response times on petitions from a handful of in-game associates. And reading these fine forums, that seems not to be the exception, but a common occurrence. Would you please set proper expectations with your customers regarding response time frames for petitions and other customer service inquiries? Thanks. Also, IBTL.
If you thought this would get locked then why did you post it? |
Six Six Six
Republic Military School Minmatar Republic
142
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Posted - 2013.06.28 20:10:00 -
[7] - Quote
Hakaru Ishiwara wrote:@ CCP: I'm hearing of 7 - 10 day response times on petitions from a handful of in-game associates. And reading these fine forums, that seems not to be the exception, but a common occurrence. Would you please set proper expectations with your customers regarding response time frames for petitions and other customer service inquiries? Thanks. Also, IBTL.
I expect they'll lock this for talking about petitions/moderation.
My experience (not recently) of the petition system amounts to, it depends on which category you file the petition under to how quickly it gets answered. The same day to about 2 weeks, but that also depended on if they had to investigate first. |
Sir Spottington
Merchants Trade Consortium The Last Chancers.
3
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Posted - 2013.06.29 00:09:00 -
[8] - Quote
Ive always had a responce in under 24 hours for ccp. i have had tickets in other games that have never been answered, personally i have no problem at all with ccp's customer service. |
BoSau Hotim
Uitraan Diversified Holdings Incorporated
5788
|
Posted - 2013.06.29 00:30:00 -
[9] - Quote
Hakaru Ishiwara wrote:@ CCP: I'm hearing of 7 - 10 day response times on petitions from a handful of in-game associates. And reading these fine forums, that seems not to be the exception, but a common occurrence. Would you please set proper expectations with your customers regarding response time frames for petitions and other customer service inquiries? Thanks. Also, IBTL.
CCP does post when petition response times are going to be lengthened. Eve players quickly learn that there is an ebb and flow depending on patches, expansions, etc. They are usually posted on the launcher/ and forums along with their apologies.
I'm not a carebear... I'm a SPACE BARBIE!-á Now... where's Ken? |
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