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Thread Statistics | Show CCP posts - 1 post(s) |
Warpboy
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Posted - 2005.12.03 16:41:00 -
[1]
I downloaded EVE on friday because I wanted to get back to the game.
To my big disappointment I got connection problems right on the start, took me 10 minutes to log in, and then once inside I could barely use any functions because everything was lagged with a 30 second delay. Not only does it lag, but I also drop the connection to the server every 5 minutes or so. This got me to do a pathping and a traceroute to the server.
It turns out there are two ips that give me problems, so I called my ISP (bredbandsbolaget) and talked to a guy on the operative department what I could do about it. He pointed me to Deutsche Telecom which seems to be owning one of the troubled ips. So I call them, and the guy tells me to mail me him the logs. Well I mail the logs to him and this is how the story looks:
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Warpboy
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Posted - 2005.12.03 16:44:00 -
[2]
-------------------------------
My mail
-------------------------------
tracert 157.157.139.10
Spsrar route till 157.157.139.10 ÷ver ett maximalt antal av 30 hopp
1 <10 ms <10 ms <10 ms 192.168.0.1
2 3 ms 1 ms 1 ms ua-213-112-137-2.cust.bredbandsbolaget.se [213.1
12.137.2]
3 1 ms 1 ms 1 ms vlan14.dr1.gbg2.se.bredband.com [195.54.114.205 ]
4 2 ms 1 ms 1 ms ge3-2.cr1.gbg1.se.bredband.com [195.54.117.153]
5 6 ms 6 ms 6 ms pos13-0.cr2.mlm2.se.bredband.com [195.54.123.49]
6 8 ms 7 ms 7 ms srp9-0.br1.cph1.dk.bredband.com [ 195.54.125.190]
7 8 ms 7 ms 7 ms so-1-1-0.ar2.CPH1.gblx.net [208.49.195.57]
8 26 ms 25 ms 25 ms so7-0-0-2488M.ar1.FRA2.gblx.net [67.17.74.154]
9 26 ms 25 ms 25 ms dtag.ar1.FRA2.gblx.net [208.49.136.174 ]
10 37 ms 37 ms 49 ms isp-linx-gw13-o.nmc-m.dtag.de [217.239.38.241]
11 35 ms 34 ms 34 ms 62.153.203.190
12 35 ms 35 ms 37 ms 157.157.62.10
13 35 ms 35 ms 35 ms 157.157.139.252
14 38 ms 35 ms 35 ms 157.157.139.10
-------------------------
pathping 157.157.139.10
Spsrar vSg till 157.157.139.10 ÷ver h÷gst 30 hopp
0 rewozz.bredbandsbolaget.se [192.168.0.2]
1 192.168.0.1
2 ua-213-112-137-2.cust.bredbandsbolaget.se [213.112.137.2]
3 vlan14.dr1.gbg2.se.bredband.com [ 195.54.114.205]
4 ge3-2.cr1.gbg1.se.bredband.com [195.54.117.153]
5 pos13-0.cr2.mlm2.se.bredband.com [195.54.123.49]
6 srp9-0.br1.cph1.dk.bredband.com [195.54.125.190 ]
7 so-1-1-0.ar2.CPH1.gblx.net [208.49.195.57]
8 so7-0-0-2488M.ar1.FRA2.gblx.net [67.17.74.154]
9 dtag.ar1.FRA2.gblx.net [208.49.136.174]
10 isp-linx-gw13-o.nmc-m.dtag.de [217.239.38.241]
11 62.153.203.190
12 157.157.62.10
13 157.157.139.252
14 157.157.139.10
Statistik f÷r 350 sekunder berSknas...
KSlla hit Denna nod/lSnk
Hopp Tid f÷rl/skic= % f÷rl/skic= % Adress
0 rewozz.bredbandsbolaget.se [192.
168.0.2]
0/ 100 = 0 % |
1 2 ms 0/ 100 = 0 % 0/ 100 = 0 % 192.168.0.1
0/ 100 = 0 % |
2 2 ms 0/ 100 = 0 % 0/ 100 = 0 % ua-213-112-137-2.cust.bredbandsb
olaget.se [213.112.137.2]
0/ 100 = 0 % |
3 3 ms 0/ 100 = 0 % 0/ 100 = 0 % vlan14.dr1.gbg2.se.bredband.com
[195.54.114.205]
0/ 100 = 0 % |
4 2 ms 0/ 100 = 0 % 0/ 100 = 0 % ge3-2.cr1.gbg1.se.bredband.com [
195.54.117.153]
0/ 100 = 0 % |
5 7 ms 0/ 100 = 0 % 0/ 100 = 0 % pos13-0.cr2.mlm2.se.bredband.com
[195.54.123.49]
0/ 100 = 0 % |
6 8 ms 0/ 100 = 0 % 0/ 100 = 0 % srp9-0.br1.cph1.dk.bredband.com
[195.54.125.190]
0/ 100 = 0 % |
7 11 ms 0/ 100 = 0 % 0/ 100 = 0 % so-1-1-0.ar2.CPH1.gblx.net [208.
49.195.57]
0/ 100 = 0 % |
8 27 ms 0/ 100 = 0 % 0/ 100 = 0 % so7-0-0-2488M.ar1.FRA2.gblx.net
[ 67.17.74.154]
-------------------------------
Response from Deutsche Telecom
-------------------------------
Hello....,
Our Ticket is 465934 at the German Telekom.
-------------------------------
My mail
-------------------------------
Ok, how do I know when it's fixed?
-------------------------------
Response from Deutsche Telecom
-------------------------------
Hello....,
when the Ticket is back, i will informed you.
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Warpboy
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Posted - 2005.12.03 16:45:00 -
[3]
-------------------------------
Response from Deutsche Telecom
-------------------------------
Hello...,
here is the answer:
############################################
Someone speaks swedish? I do not ...
And for your information ... i found the delay of 35ms not too much,
due to we have no value to compare, i can do nothing with this ticket.
I this trace we have only two hops, and all lines, which are involved in
the routing have no congestion.
############################################
------------------------
Ok, so my pc is prefect clean, everything works fine, router is allright, nothing is bad except the connection to EVE. What more can I do?
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Isayo Arkindra
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Posted - 2005.12.03 17:32:00 -
[4]
Edited by: Isayo Arkindra on 03/12/2005 17:32:12
Send him a copy of THIS image. It shows huge packet loss. If you use a program like PingPlotter, lower the ping time to around 1 second and you'll notice extreme packet loss at their routers 217.239.38.241 and 62.153.203.190.
I'm using Bredbandsbolaget as well, 24mbit DSL from Malm÷.
__________
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Warpboy
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Posted - 2005.12.03 17:59:00 -
[5]
Well, I got some more info here:
-------------------------------
My mail
-------------------------------
Can you please tell him that inbetween these 2 numbers there is 100% packet loss?
11 --- 100/ 100 =100 % 100/ 100 =100 % 62.153.203.190
12 --- 100/ 100 =100 % 100/ 100 =100 % 157.157.62.10
-------------------------------
Response from Deutsche Telecom
-------------------------------
Hello...,
here is the answer:
#################################
Why should i know, why ICELAND TELECOM is blocking ICMP?
The ip 62.153.203.190 is an transport-network, and therefore not
regulatory routed, so the trace reports paket-loss. but that is not
the only one explanation, there may be accesslists and blocked
ip's too ... since the customer tries not to reach our transport-
network and equipment from carriers, everything would be fine!
###################################
We will close the ticket.
Lol seems he got ****ed :)
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Centaurus LaCrux
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Posted - 2005.12.03 18:05:00 -
[6]
Look at the post from Simon Greed towards the end here.
http://oldforums.eveonline.com/?a=topic&threadID=238885
The forums seems to be full of BBB customers with lag.
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Warpboy
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Posted - 2005.12.03 18:33:00 -
[7]
Yes I read it all, this is really frustrating, and the thing that really worries me is that nothing is beeing done about it. An official word from CCP wouldn't hurt.
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Percy Nilegard
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Posted - 2005.12.04 00:16:00 -
[8]
Yeah...slash me cries for CCP's attention :'(
give me eve back damnit
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Isayo Arkindra
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Posted - 2005.12.04 00:48:00 -
[9]
Warpboy: Have you been in contact over email? If so, minde posting the address here?
__________
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Warpboy
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Posted - 2005.12.04 01:53:00 -
[10]
[email protected]
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SWE WolfPack
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Posted - 2005.12.04 16:11:00 -
[11]
I also have big problems, I get dissconnected all the time without any obivous reason, I have runned the "log serve" but it doesnt give any information. Clicking around in menues takes forever, I lost my bio!(?) and other strange things, less then a month ago I lost my Arma with a nice rack of T2 beam lasers... (that time I also got Harddrive failure on my computer, but it has been changed to a new one.
I got the old X-stream broadband connection from Bostream and using a D-Link Di-704, I have never had any problems before..
/SWE WolfPack
** This message was sent on 100% recycled electrons ** |
Warpboy
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Posted - 2005.12.04 16:15:00 -
[12]
How do we get attention for this? Alot of players are unable to play! :/
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Isayo Arkindra
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Posted - 2005.12.04 22:36:00 -
[13]
Edited by: Isayo Arkindra on 04/12/2005 22:36:54
If you would, download PingPlotter - have it runing for a while when playing. Save an image of the graphs and upload the image at some place where it's downloadable, post link here - or simply mail it to me at [email protected]
If we gather enough data about it - I'm sure we can turn DT around. I've saved up for a couple of days worth of data myself, but that's only from my place here. Would love to have some data from others as well for a more convincing 'discussion' with them.
The IP to trace/log against, is 157.157.139.10
__________
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Oveur
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Posted - 2005.12.05 13:42:00 -
[14]
As can be seen in Isayo's picture, it's stopping considerably earlier than our network. I've heard information about BBB users having trouble for quite some time accessing TQ but as can be seen, this problem is outside our networks.
Our providers network (the 157.157 part) puts ICMP traffic at very low priority due to a number of reasons and in some cases disable ICMP entirely.
However, our providers have been looking into it and they're trying to see if they have more leverage with dtag.de than we have 
Senior Producer
EVE Online
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warpend
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Posted - 2005.12.05 16:07:00 -
[15]
Thank you for the official word on it Oveur, I was pleasantly surprised you made a post here. Keep us updated with the status on this problem, someone somewhere along the way is doing something wrong and we need to pinpoint it down. We as swedish private customers have a hard time getting in touch (not to mention convincing) other european telecom companies that there is something wrong with their network. Our logs and authority power don't pack much of a punch :/
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dabster
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Posted - 2005.12.05 21:12:00 -
[16]
I'm running pingplotter on my 2 machines now, funnily enough i 'only' average 35-45 now but i still keep getting timeout messages and stuff when im (trying to) login to Eve.
___________________________
Chicks dig Brutor's |
Isayo Arkindra
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Posted - 2005.12.05 21:45:00 -
[17]
Run the plotter at 2.5 or 1 sec on the intervals, see if anything more interesting pops up.
__________
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warpend
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Posted - 2005.12.05 23:34:00 -
[18]
I have some very interesting information. I removed my router and connected directly, guess what? No more lag.
There seems to be a change in the way packets are handled that messes with routers we have, it has nothing to do with BBB. If I open DMZ through router to my computer I can also play without any LAG, so now atleast we have a solution. Though I have no idea why I was playing eve 1 year ago with same router and same firmware and had absolutely no problems. Maybe we can have a word on this from Oveur.
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Agrikaan
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Posted - 2005.12.06 13:16:00 -
[19]
I have the exact same problem, same circumstances and same solution... To send ALL packets to one PC.
See http://oldforums.eveonline.com/?a=topic&threadID=254714
I assume the packet loss at the german server, confuses all/some routers/firewalls. It doesn't seem to know where to send some of the packets, but if you just tell it to send ALL to one internal IP adress, it works (or if you bypass it).
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dabster
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Posted - 2005.12.06 19:09:00 -
[20]
 Originally by: warpend
I have some very interesting information. I removed my router and connected directly, guess what? No more lag.
*removed the greek-speak i dont understand anyway*
THAT WORKED FOR ME TOO1!!11
OMG i cant blieve it after 2 weeks+ of barely being able to login and swap skills, it looks like i can play tonight o_O Only been on for 10 minutes but i'll leave an update later...cant stop smiling atm warpend you're my hero if i truly can play
___________________________
Chicks dig Brutor's |
rewozz2
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Posted - 2005.12.06 22:20:00 -
[21]
Edited by: rewozz2 on 06/12/2005 22:20:48
I reopened my account, this is my old account. It feels great beeing able to play again :] (I was Warpboy and Warpend)
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sarley
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Posted - 2005.12.08 19:16:00 -
[22]
I¦m also a cutomer of the ISP BBB (bredbandsbolaget), and I had the problems as well. I work as a IT consultant, so I used VPN to our office in sweden that uses Telia. All worked perfectly.
I also tyed to route EVE traffic to only one computer. I got a slight boost (I was able to log on, and create my first cracter, after that STOP)
The BBB rep. is going down the drain, alot of coutsmers complaining when playing on-line games : WOW,SWG ect.
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Isayo Arkindra
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Posted - 2005.12.09 01:38:00 -
[23]
Edited by: Isayo Arkindra on 09/12/2005 01:42:03
I've finnaly been able to get in touch with someone who can actually DO something at DTAG. We're doing a heap of traces etc so that they can locate the problem.
I'll update this thread when I get more details.
( Last trace, done only minutes ago - resulted in a 30% packet loss, should be 'evidence' enough I guess ;))
Edit: I'm using a VPN as well all the time now for playing EVE, can't do it on the connection through DTAG. This through a connection in the UK.
__________
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Chribba
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Posted - 2005.12.09 08:14:00 -
[24]
DTAG is a major pain in the rear, they got routes that are really bad, as I've stated in other threads DTAG is the poit where lag heads through the roof, also where the connectivity problems lie.
Playing from one link I have 12 hops, which constantly CTD me, playing though my vpn and proxy on my other link gives me 20 hops but less ping and zero CTD's due to unstable connection.
CCP try find other ways to route (hint hint abuse IP-Only we gots uber peering to most backbones).
EVE-Files | EVE-Search | Get Email if thread updates |
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Isayo Arkindra
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Posted - 2005.12.09 10:42:00 -
[25]
This is the log that I sent DTAG - tracert
Reply from DTAG:
Quote:
09.12.2005 08:07:41 SSI F. Nussbaecher
Bearbeitergruppe <NOC-SA-IP LSB>
F-EA1#ping ip
Target IP address: 217.239.38.241
Repeat count [5]: 1000
Datagram size [100]: 1500
Timeout in seconds [2]:
Extended commands [n]:
Sweep range of sizes [n]:
Type escape sequence to abort.
Sending 1000, 1500-byte ICMP Echos to 217.239.38.241, timeout is 2 seconds:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 16/18/232 ms
F-EA1#
09.12.2005 08:15:37 SSI F. Nussbaecher
Bearbeitergruppe <NOC-SA-IP LSB>
on Linx testing the Gigabit ETH:
LINX-gw13#sh int GigabitEthernet6/2
GigabitEthernet6/2 is up, line protocol is up
Hardware is GigMac 3 Port GigabitEthernet, address is 0002.fc0b.7182 (bia 0002.fc0b.7182)
Description: ->ICELAND-TELECOM_0104637-1-1_1000MB#ip-transit#00N/TOP/044010-044010/1003#0##
Internet address is 62.153.203.189/30
MTU 1500 bytes, BW 1000000 Kbit, DLY 10 usec, rely 255/255, load 23/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex mode, link type is force-up, media type is LX
output flow-control is unsupported, input flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters 4w1d
Queueing strategy: fifo
Output queue 0/40, 0 drops; input queue 0/75, 0 drops
5 minute input rate 206648000 bits/sec, 41428 packets/sec
5 minute output rate 93244000 bits/sec, 25729 packets/sec
144815394262 packets input, 82616061729963 bytes, 0 no buffer
Received 2 broadcasts, 0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 47085 multicast, 0 pause input
108011375953 packets output, 52866981240888 bytes, 0 underruns
0 output errors, 0 collisions, 0 interface resets
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out
LINX-gw13#ping ip
Target IP address: 62.153.203.190
Repeat count [5]: 1000
Datagram size [100]: 1000
Timeout in seconds [2]:
Extended commands [n]:
Sweep range of sizes [n]:
Type escape sequence to abort.
Sending 1000, 1000-byte ICMP Echos to 62.153.203.190, timeout is 2 seconds:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 1/1/60 ms
so i cant see any erorr on the way from Frankfurt (f-ea1) to London (linx-gw13) in our network at the moment. Please let me know the problems still occure.
Best regards Frank
Are they just really, really dense there? They've got tons of tickets saying there's something wrong with the trace over their networks, yet they firmly belive that everyone else is lying, and that they're correct.
So, in regards to this matter - I will need lots and lots of traces from you people. Please use PingPlotter, trace TQ at 157.157.139.10 while playing for 20-30 minutes and send me the log at [email protected]. If there aren't any spikes at DTAG or packet loss at the time you traced it, don't send me it - just keep it going untill it starts acting up again (which for me is every couple of minutes).
Time to ***** this nut ..
__________
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Isayo Arkindra
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Posted - 2005.12.09 10:57:00 -
[26]
Edited by: Isayo Arkindra on 09/12/2005 10:59:39
Been in contact with BBB as well now and found someone who're willing to help. If we can gather up a couple of traces that DO show problems along the way they'll solve the matter, one way or another.
So, please send me some traces on this matter and hopefully it'll be over soon enough.
__________
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Grinthark
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Posted - 2005.12.09 14:48:00 -
[27]
i have been playing for 3 full weeks without a hitch till this mornign soon as maintance was finished i cant stay connected longer then 2 mins. i been browsing the forums and i see im being hit with your exact same problem im hitting about 20 - 40% packet loss at gw13 DTAG from cogeco cable here in niagara falls to the Ip you said to use. i'll send the Pingplotter report to your email addy.
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rewozz2
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Posted - 2005.12.10 18:46:00 -
[28]
Edited by: rewozz2 on 10/12/2005 18:49:58
The interesting thing is that it works perfectly if you run your game through DMZ or directly through the BBB LAN cable.
It seems the router has some problem with BBB specifically because I am now at my parents house with the router on a Telia 0.5 mbit connection and I can play perfectly.
This means there is something SPECIFICALLY wrong with the way BBB communicates with some routers. Mine is a Netgear WGU624 with latest firmware, very solid router.
BTW Oveur or any ISD, THIS is the thread to STICK!
And I mean STICK, not LOCK.
We have a primitive solution in this thread, we just need to get the attention so people can send in all the info compiled to BBB to make them understand better what's wrong with their network so we can start using our routers to play again.
Thank you.
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Cybu
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Posted - 2005.12.10 19:12:00 -
[29]
I can confirm that removing the router worked for me aswell. I have a D-Link DI-704.
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Isayo Arkindra
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Posted - 2005.12.10 22:04:00 -
[30]
Originally by: rewozz2
Edited by: rewozz2 on 10/12/2005 18:49:58
The interesting thing is that it works perfectly if you run your game through DMZ or directly through the BBB LAN cable.
It seems the router has some problem with BBB specifically because I am now at my parents house with the router on a Telia 0.5 mbit connection and I can play perfectly.
This means there is something SPECIFICALLY wrong with the way BBB communicates with some routers. Mine is a Netgear WGU624 with latest firmware, very solid router.
The Telia route does not go through DTAG, from what I've been able to observe, which is the issue for me - at least.
Originally by: rewozz2
We have a primitive solution in this thread, we just need to get the attention so people can send in all the info compiled to BBB to make them understand better what's wrong with their network so we can start using our routers to play again.
Thank you.
I've got an open case with both BBB and DTAG. If people could just send me some logs of it all they WILL work on it. :)
__________
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