The launcher is working for most of the player base.

Therefore we would have to assume there is something on your computer or some setting on your computer that is interfering with the launcher. You could try closing down any programs you may have running in the background and seeing if you find one that is interfering with the launcher

You can however skip the launcher by using the exefile.exe in the bin folder and then using the repair tool when you need to update the client. We apologize for the inconvenience this has caused you.
Is there anything else we can assist you with or would you like us to close this ticket?

Run the launcher in admin mode?
Change the eve folder to allow write access?

Sounds like the launcher doesn't have write access to where it wants to store the information, so every time you launch it, it's starting from scratch. That isn't a launcher issue, as the launcher works, it's like they said, something on your end.

Run the launcher in admin mode?
Change the eve folder to allow write access?

The launcher is riddled with bugs. I am almost constantly having issues with it.
Some of the many bugs I deal with:
1. The launcher refuses to launch (I see launcher.exe in processes but the window never appears, If I try to run the launcher again it adds more processes but still doesn't launch. I have sometimes been able to get the launcher to work if I forcefully close these with the process viewer than relaunch)
2. The launcher runs but the window is solid black, no buttons, progress bar, anything. It's not just slow, I can wait for many minutes without anything displaying. (My internet connection at this time is fine and EVE servers are working as my brother is able to play on the same network)
3. The launcher lets you log in but the game freezes when you select a character
4. Pressing the play button is more of a suggestion than a command. Sometimes I press it and the text changes to let me know it's loading, then it changes its mind and goes back to saying Play, without launching the game.

In all of these cases, I have seen that my brother has connected to EVE using the same network connection and had no problems so it's definitely the launcher that's got the problems.

I don't...

I use the launcher after DT to check if there was an update. And then launch via the normal EXEFILE.

It is a slow and slugging poorly developed launcher. There is no two ways about that fact. It works fine with no issues.. but hell...

I don't use the launcher to start the game. Only for the occasional update. The launchers interface design is too annoying to even perform a simple task like starting the game.

I'm not sure I get this.

Select the appropriate account from the drop down (if it's not already shown), Press "Play".
If you need to switch or start a different character on that account click the "Switch Character" link first.

How is that too annoying? I think you'd be hard pressed to find anything short of it manifesting precognitive abilities that could be more direct.

I've just gone through the THIRD launcher update in the last 50 minutes. The problem is, after the launcher updates, I can't get it to update the game at all. It just sits there, alternately flashing the messages "downloading files" and "installing update" but the progress bar doesn't move one tiny millimeter.