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Thread Statistics | Show CCP posts - 1 post(s) |
Photon Ceray
Damascus Enterprise
187
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Posted - 2013.11.05 23:24:00 -
[1] - Quote
So I had a problem with the game, I opened a ticket knowing in advance that absolutely nothing will come out of it.
First I get GM Riven, who is a very nice guy and remained professional despite being the unfortunate receiver of my backlash at CCP's support. Of course the only thing he did was provide the usual excuses and suggestion to use the forums.
Not wanting to bother with the tide of trolls - who will come to this post now- I stated that I have no intention or care to use the forums.
Then I get GM the Doctor, who again cannot do anything helpful, comes and offers to "forward" my "concerns" to the development team.
Quote:Should you not wish to utilize the forums to voice your concerns to our developers we may offer you to forward any concerns you wish to relay to them. For this we require you to reply to this support ticket clearly stating you wish to utilize this option along with the exact concerns you wish to relay.
I know that whatever I say will most likely be completely ignored, but it was a positive gesture so I decided to spend a good hour writing an organized post with feedback and suggestions.
After sending it, GM Rust appears out of no where and says that I must use the forums. when I reply to him that I am utilizing the option stated by GM the Doctor he replies:
Quote:Again, the information I stated in the previous message has the appropriate venue to express your concerns to the development team. Customer Support has no direct influence with the development team
F*cking professional! not only you're completely useless, but you block what another GM already offered!
And do you think I am r*tarded and have no clue how a company works? of course you have no influence on them, but that doesn't mean you can't send them a message!
All you really had to do is absolutely nothing, just close the ticket and I would have no idea if my post was forwarded or not (ok I would) but you just had to be a clown! you just had to stick your paws and trash even the small insignificant positive made by your colleague!
what is it? you need to be the center of attention? the dictator at the work? to pee on your territory and show who is in charge?
Quote:I would therefore encourage you to post your feedback and ideas on the EVE forums for further discussion. Well, Voila!
A look into the future of this post: here is what will happen next:
- a horde of trolls are gonna post insulting me for one reason or another, /care - some GMs might come and post expressing their sadness that it has been a negative experience for me, that there is nothing they can do, and that it was me who misunderstood the GMs. - They'll then say: don't hesitate to contact us again if you have any issues. - More trolls come, some target me, and some target the GMs - the outcome of this post will be only a waste of time, as nothing will change in reality. CCP won't learn a bit until they lose a massive chunk of their customers to competitors. then they'll try to adapt their product to be more player friendly.
Thank you GM Rust for making me waste valuable time from my life. |
KnowUsByTheDead
Volition.
513
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Posted - 2013.11.05 23:26:00 -
[2] - Quote
Can I haz your stuffz?!?!?!
Also, IB4L for bypassing the language filter and ranting, woohoo!!!! |
Solstice Project
Red Federation RvB - RED Federation
4338
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Posted - 2013.11.05 23:28:00 -
[3] - Quote
LOCK INCOMING !!!
Edit: Oh and yes, you're r*tarded. |
Galen Darksmith
Sky Fighters
72
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Posted - 2013.11.05 23:34:00 -
[4] - Quote
It would help to know what your feedback was. |
Violet Crumble
Federal Navy Academy Gallente Federation
37
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Posted - 2013.11.05 23:46:00 -
[5] - Quote
One more you forgot to add:
- Lock will come for discussing GM responses and breaking forum rules.
You should have understood that the GMs have no influence on the dev team and the forum is the right place to post. Any noob knows that, failtard.*
Now, await the ISD lock down and until then, I hope you get trolled lots.
oh and, can I have your stuff.
* not really serious on that sentence or the failtard bit. Just helping meet your expectations. |
Karak Terrel
As Far As The eYe can see Chained Reactions
467
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Posted - 2013.11.05 23:50:00 -
[6] - Quote
The lock! It'z comi'n!! |
Unsuccessful At Everything
The Troll Bridge
6982
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Posted - 2013.11.06 00:46:00 -
[7] - Quote
Photon Ceray wrote: A look into the future of this post: here is what will happen next:
- a horde of trolls are gonna post insulting me for one reason or another, /care
Dude.... I need some lottery numbers..because you are ******* psychic!
Also, Not a single other person has any issue with this game..at all....ever...so maybe the problem lies somewhere else...
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John Bosch
State War Academy Caldari State
11
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Posted - 2013.11.06 00:57:00 -
[8] - Quote
Over under on when this thread gets locked is 10 posts. I'm going with the over. |
Jack Miton
Semper Ubi Sub Ubi
2398
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Posted - 2013.11.06 01:12:00 -
[9] - Quote
yup, pretty typical. support tell you to go to the forums, where it is strictly forbidden to discuss support items. nice one CCP... |
Anomaly One
Federal Navy Academy Gallente Federation
22
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Posted - 2013.11.06 01:34:00 -
[10] - Quote
John Bosch wrote:Over under on when this thread gets locked is 10 posts. I'm going with the over.
this thread will live on to page 2 (1st, 2nd and 3rd post is the lock) hue. |
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Caviar Liberta
Moira. Villore Accords
202
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Posted - 2013.11.06 01:41:00 -
[11] - Quote
Seeing that I am #11 in this wonderful topic of discussion, I doubt it will make it to page 2 if the ISD team is on the ball. |
Jake Warbird
Republic Military School Minmatar Republic
3407
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Posted - 2013.11.06 01:43:00 -
[12] - Quote
Photon Ceray wrote: - the outcome of this post will be only a waste of time, as nothing will change in reality.
And yet, here we are. |
Frying Doom
3241
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Posted - 2013.11.06 01:46:00 -
[13] - Quote
Now you know why the forums have a horde of Trolls.
We have all dealt with CCP customer service. |
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ISD Dorrim Barstorlode
ISD Community Communications Liaisons
2476
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Posted - 2013.11.06 02:00:00 -
[14] - Quote
Quote:3. Ranting is prohibited.
A rant is a post that is often filled with angry and counterproductive comments. A free exchange of ideas is essential to building a strong sense of community and is helpful in development of the game and community. Rants are disruptive, and incite flaming and trolling. Please post your thoughts in a concise and clear manner while avoiding going off on rambling tangents.
9. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including petition responses and emails) received from any of the aforementioned parties.
7. Use of profanity is prohibited.
The use of profanity is prohibited on the EVE Online forums. This includes the partial masking of letters using numbers or alternate symbols, and any attempts at bypassing the profanity filter.
As all these rules have been broken, I am going to have to close the thread. Generally speaking, these sorts of threads will not grab the attention of devs. I recommend you file a petition on the matter, or ask to speak to Internal Affairs about the issue.
Thank you. |
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