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Thread Statistics | Show CCP posts - 1 post(s) |
Touk
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Posted - 2006.03.23 20:15:00 -
[1]
I filed one of them useless "ask a question petitions" 9 days ago......all ive had in responce is the damn automated mail telling me that everyone is busy and my petition will be sorted asap......well.....9 days....come on thats beyond a joke.
As it is this petition was about getting reimbursment for lost skill points thanks to a visual display bug.....so ive now recovered half my lost skill points just from retraining while waiting for a responce....will i get all the skill points i lost back or what?
What the hell is going on CCP? your customer service used to be fine....but now its complete crap
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Eshtir
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Posted - 2006.03.23 22:13:00 -
[2]
Hi Touk,
The load on petitions is very heavy at this time. The GM¦s are working hard to answer all that petitions. I know, it's pretty bad when you lose something, be it a ship or skillpoints, but im pretty sure you will get an answer soon.
Kieron also made a response here regarding petition answering times.
-Eshtir
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Yulai, we have a problem!
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Ballistic Mystic
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Posted - 2006.03.24 02:25:00 -
[3]
Just look at the thread about the login issues, 20 pages and 15 days and still no response on the issue. I Love the game, but anyone who has ever actually had to use the "Ask a Question" petition knows it's beyond being a bad joke.
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Auria Jacques
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Posted - 2006.03.24 09:15:00 -
[4]
I suppose it's a good thing not all 20,000 players are so absurdly naive. It's not like these guys are working on it 24/7, they have lives, and this is their job, 15 days can easily be 10 business days, and with so many players, I'd bet CCP doesn't have 1/10th the amount of the staff employed as the userbase.
(I'd say something about their willingness to help people who don't ridicule them, but that's obviously beyond your depth of perception.)
Long story short, if you beat someone with a stick, don't expect any spare change.
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Britannica
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Posted - 2006.03.24 15:33:00 -
[5]
when I try the ask a question petition I get script errors
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Sveldt
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Posted - 2006.03.24 17:36:00 -
[6]
The ask a question portion of the petition system (last I'd used it) generates script errors when used from in-game. Otherwise it works properly. However, the petition is still submitted inspite of the error. You should still receive the acknowledgement email and be able to check on the status through "My Questions".
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