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Balazs Simon
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Posted - 2006.05.26 07:25:00 -
[1]
All right, I have a petition open for 8 days now... there was an immediet automated standard message I recived, than nothing... I don't know what to say, it start to be a bit iritating.. but oh well, I'm not here to rant.
I would like to know what was the longest time you had to wait for a petition to be answered. Not solved, just the time from the petition to teh first "human" Dev response.
For me this is clearly this on... 8 days now.
SO, what was your longest ? - POST WITH YOUR MAIN!
New sig coming soon...
This post is my personal opinion. It does not represent the standpoint of the DICE Corporation. |
Tachy
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Posted - 2006.05.26 07:30:00 -
[2]
About 5 weeks, but that's been a low level 'other' type ship reimbursement after a big content patch.
Automated response should come in within 48h. After a week you normally get another automated email. You have to react on that or the petition will be closed automatically under the assumption that the issue got solved in the meantime.
If you can log into the 'my questions' area you should see your petition listed. I can't do that for like a year now, but as long as I get the automated responses I am fine. --*=*=*-- Megadon CCP wanted a well known artist and celebrity to test the new font so it's approval would be well known. They got Ray |
Jim McGregor
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Posted - 2006.05.26 07:46:00 -
[3]
Its been 9 days for me and only gotten the 48 hour automated one.
I think my stuff will be gone forever. But its OK.
--- The Eve Wiki Project |
Rick Dentill
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Posted - 2006.05.26 07:50:00 -
[4]
Couple of weeks for me after coldwar, I forgave them for it. _______
http://x-universe.kiwi.nu/page.php?id=dd |
tyrol
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Posted - 2006.05.26 08:02:00 -
[5]
i've had one sitting for 3 months now. Another was there for 4 weeks, then i was told no server side issues were logged so i couldn't have my ship back. I'm also got another one thats been waiting a week
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R3dSh1ft
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Posted - 2006.05.26 08:10:00 -
[6]
Guess i have been lucky then, I've sent maybe 5 or so petitions for being stuck, agents going mental and ships lost. But the longest took 3 days and the rest were answered in a good deal less time :) ______________________________________
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Balazs Simon
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Posted - 2006.05.26 08:13:00 -
[7]
Originally by: R3dSh1ft Guess i have been lucky then, I've sent maybe 5 or so petitions for being stuck, agents going mental and ships lost. But the longest took 3 days and the rest were answered in a good deal less time :)
the funeh in that is IIRC teh server logs are kept for 2 weeks only...
My petition is not a big thing, just lost 2 tacyhon 2 from market last week when we had that starange server errr, and market got bugged.. I lost the moeny, but nevre got the items.. I think I wil have to consider those items lost. - POST WITH YOUR MAIN!
New sig coming soon...
This post is my personal opinion. It does not represent the standpoint of the DICE Corporation. |
Gunstar Zero
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Posted - 2006.05.26 08:22:00 -
[8]
couple of weeks, for a ship loss one.
The important thing is to chill, get on with the game and not sit waiting for a response.
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Balazs Simon
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Posted - 2006.05.26 08:58:00 -
[9]
Edited by: Balazs Simon on 26/05/2006 08:58:56
Originally by: Gunstar Zero couple of weeks, for a ship loss one.
The important thing is to chill, get on with the game and not sit waiting for a response.
Thats what I'm doing.
I had quite a few petitions in this 2 year since I'M playing. They were all answered within a day or 2. (never got back any ship I lost :) ) I think I was just lucky with the speed. I found it quite strange now, and wondered it is usual to wait so long. But as I see it is common, so I'm patient...
And calm like a dead dog on the beach... - POST WITH YOUR MAIN!
New sig coming soon...
This post is my personal opinion. It does not represent the standpoint of the DICE Corporation. |
CaptainSeafort
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Posted - 2006.05.26 09:00:00 -
[10]
i just checked - 27 days for a KNOWN BUG! with evidence, and i didnt get my ship back.
btw, that was 27 days till the first response, not 27 days to solution. took nearly 5 weeks from petition to resolution =/
"Planets and moons no longer hitch rides on player ships. Their towel privileges have been revoked." HHGG Lives on in EVE! |
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Deja Thoris
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Posted - 2006.05.26 09:28:00 -
[11]
Just over 60 days...
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Balazs Simon
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Posted - 2006.05.26 11:03:00 -
[12]
Ok, :) I shut up.. 5 week , 60 day ect... hell, and I tought my 8 day is toomuch...
/me back into box, wont come out again till next summer...
. - POST WITH YOUR MAIN!
New sig coming soon...
This post is my personal opinion. It does not represent the standpoint of the DICE Corporation. |
welsh wizard
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Posted - 2006.05.26 11:11:00 -
[13]
Well I've had a 'Lost skill points' petition open for about 12 hours now which is nothing.
This comes under reimbursement, I hope they treat it with more urgency than a lost ship petition.
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Tachy
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Posted - 2006.05.26 11:23:00 -
[14]
Originally by: Balazs Simon Ok, :) I shut up.. 5 week , 60 day ect... hell, and I tought my 8 day is toomuch...
/me back into box, wont come out again till next summer...
.
No need to dispair. Most petitions are done within a week or two. We didn't have a huge content patch. There are no new missions. And the Server problems didn#t leave a trail of shipwrecks behind. --*=*=*-- Megadon CCP wanted a well known artist and celebrity to test the new font so it's approval would be well known. They got Ray |
DeadProphet
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Posted - 2006.05.26 11:27:00 -
[15]
my longest...i'm still waiting.
about 3.5 months and counting.
i'm not holding my breath for a response
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Sevarus James
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Posted - 2006.05.26 11:33:00 -
[16]
Sounds like its all over the place. My longest: 4 days. all resolved. 4 petitions in the last 2 years all responded to and resolved by 3rd day. Last one took 4 days. - resolved as well. ----- ------------
Linux Desktop+EVE |
Sonos SAGD
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Posted - 2006.05.26 12:10:00 -
[17]
mine was like 6 weeks once
took so long the problem went away after the uber ware harware upgrade
my bio was broke and woudn't open and after the hardware upgrade it worked and thats when they got to it :P ----------------------------------------------- I lost 5 sp of skill trainning time during the last patch an i demand that ccp refund it to me |
CaptainSeafort
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Posted - 2006.05.26 13:06:00 -
[18]
i used a thorax when i first joined, and they were broken for a while. i then moved to a caracal, and they got broken. lately, ive been flying a dominix, and we ALL know drones are broken - result being ive ahd about 35 petitions since i started playing (2 years ago june, i believe =)) of which mebbe 27/8 are reimbursement of ships =/
THEY USETA REIMBURSE YOU IF YOU LOST YYOUR SHIP! >.<
"Planets and moons no longer hitch rides on player ships. Their towel privileges have been revoked." HHGG Lives on in EVE! |
Atrelle
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Posted - 2006.05.26 14:13:00 -
[19]
3 weeks was my worst one.
Lost a ship to gate rats and hostile when the server dropped for half of the players. My screen went very red with lots o people dropping and then I dropped on warp in to gate.
Petitioned it, waited 3 weeks, got a response saying "We have no server logs of this"... moaned a bit about it... got and official warning!! Wasn't too happy about that.
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s4mp3r0r
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Posted - 2006.05.26 14:47:00 -
[20]
Edited by: s4mp3r0r on 26/05/2006 14:47:32 i had one petition go on for i think around 1 year. Something about a crokite mining can disappearing after an emergency warpout from that belt. I warped back, no more can.
Cost me a whole bunch of isk. I petitioned it, got one automated reply. I replied back, nothing. I forgot about the petition and almost a year later i think i just deleted the petition.
Wasn't really important but still i chuckled when i saw it.
Random quotes about CCP from their customers :
New Features > Working Features They never finish any thing They have a new toy (China) and have left the old toy (us) in the toybox to collect dus |
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