Pages: [1] 2 :: one page |
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Author |
Thread Statistics | Show CCP posts - 5 post(s) |
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CCP Sledgehammer
C C P C C P Alliance
92
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Posted - 2014.05.19 13:29:00 -
[1] - Quote
Hey all,
I've been catching up on the various feedback threads regarding the Launcher issues that people are experiencing after they have connected to Singularity.
We played around with a couple of fixes in the test lab with our Macs and would like to get people to try the following:
1. Open Terminal (From Applications > Utilities). 2. In the resulting Terminal window type the following then hit ENTER: "open Library" 3. You should now have the Library open in a finder window, find the folder called "Application Support" and open it. 4. Find the "EVE Online" folder and open it. 5. Find the file called "config". Move it to Trash (delete it). 6. Run your TQ Launcher 7. Attempt to log in to TQ. 8. Success or Failure? Post in this thread please.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda |
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Anemone221
Industrial Accidents Incorporated
9
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Posted - 2014.05.19 14:34:00 -
[2] - Quote
Yeah my client stopped working after i installed/updated SISI so this fixed the problem right up thanks.
Thanks Ane |
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CCP Sledgehammer
C C P C C P Alliance
92
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Posted - 2014.05.19 14:50:00 -
[3] - Quote
Anemone221 wrote:Yeah my client stopped working after i installed/updated SISI so this fixed the problem right up thanks.
Thanks Ane
Excellent, thanks for the feedback! Graphical QA Analyst | EVE Quality Assurance | Team TriLambda |
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Seamus Donohue
EVE University Ivy League
50
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Posted - 2014.05.19 15:53:00 -
[4] - Quote
I have had no problems with my Tranquility and Singularity clients whatsoever for the past year or two, though it took me quite a bit of hunting around for answers to get this to work since the new Launcher went into effect with Crucible.
...
Before I continue, I have to point out that unless otherwise noted, anyplace you see [ and ], you'll have to replace them with < and >. I can't post them directly because "HTML isn't allowed in posts" on the EVE Online forums.
I always make it a point to have my different EVE Online clients point to different Application Support subfolders: "EVE Online TQ1", "EVE Online TQ2", "EVE Online Sisi1", "EVE Online Sisi2", and so on.
This details how I set up multiple Tranquility clients: https://www.youtube.com/watch?v=eofqAdlbRWQ
That is, I rename the "EVE Online.app" to something like "EVE Online TQ2.app".
Then, I have to go find the file /Games/EVE\ Online/EVE\ Online\ TQ2.app/Contents/Resources/EVE\ Online.app/Contents/Info.plist and set (with XCode or TextEdit)
[key]CFBundleName[/key] [string]EVE Online TQ2[/string]
[key]PrefsFolderName[/key] [string]EVE Online TQ2[/string]
(Note, the above assumes that on the root level of my hard drive, I have a folder called "Games" and a folder within that called "EVE Online" and the application within that. This command will look different if you have your application in the "Applications" folder, for example. Also, that path is NOT a typo: you have an EVE Online application INSIDE your EVE Online application.)
Singularity clients are similar except that I have to use a Terminal command to update a Singularity client with a new patch, like:
open /Games/EVE\ Online/EVE\ Online\ Sisi2.app --args /server:87.237.38.50
Then find /Games/EVE\ Online/EVE\ Online\ Sisi2.app/Contents/Resources/EVE\ Online.app/Contents/Info.plist and set
[key]CFBundleName[/key] [string]EVE Online Sisi2[/string]
[key]PrefsFolderName[/key] [string]EVE Online Sisi2[/string]
...and I also have to find the file: /Users/ImNotTellingYouMyUserName/Library/Application\ Support/EVE\ Online\ Sisi2/config
...open it with TextEdit, and add to the bottom: (ALSO NOTING "OTHERWISE" AS ABOVE: these are square brackets, do NOT replace with < and > please.)
[AppDefaults\\EVE.exe\\transgaming] "cmdlineadd" = "/server:87.237.38.50" Survivor of Teskanen. -áFan of John Rourke.
I have video tutorials for EVE Online on my YouTube channel: http://www.youtube.com/user/SeamusDonohueEVE |
Manssell
OmiHyperMultiNationalDrunksConglomerate
209
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Posted - 2014.05.19 18:58:00 -
[5] - Quote
Worked for me too. |
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CCP Sledgehammer
C C P C C P Alliance
93
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Posted - 2014.05.19 19:52:00 -
[6] - Quote
Seamus Donohue wrote:I have had no problems with my Tranquility and Singularity clients whatsoever for the past year or two, though it took me quite a bit of hunting around for answers to get this to work since the new Launcher went into effect with Crucible.
...
Before I continue, I have to point out that unless otherwise noted, anyplace you see [ and ], you'll have to replace them with < and >. I can't post them directly because "HTML isn't allowed in posts" on the EVE Online forums....
Thank you, Seamus! Any information that gives us a better picture of how our players are using the Mac client is really invaluable and I really appreciate you taking the time to put forward the methods you use for the benefit of the community. Graphical QA Analyst | EVE Quality Assurance | Team TriLambda |
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Rahl Gryphon
Ovistavin Enterprises
5
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Posted - 2014.05.19 20:50:00 -
[7] - Quote
I found the Terminal instructions for this solution in another thread yesterday and it worked for me. |
Seamus Donohue
EVE University Ivy League
53
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Posted - 2014.05.20 02:43:00 -
[8] - Quote
CCP Sledgehammer wrote:Seamus Donohue wrote:I have had no problems with my Tranquility and Singularity clients whatsoever for the past year or two, though it took me quite a bit of hunting around for answers to get this to work since the new Launcher went into effect with Crucible.
...
Before I continue, I have to point out that unless otherwise noted, anyplace you see [ and ], you'll have to replace them with < and >. I can't post them directly because "HTML isn't allowed in posts" on the EVE Online forums.... Thank you, Seamus! Any information that gives us a better picture of how our players are using the Mac client is really invaluable and I really appreciate you taking the time to put forward the methods you use for the benefit of the community. Glad to be of help. If my instructions aren't clear, then I can probably take the time, this weekend, to make a new video detailing the process, but only if there's a request for it. Survivor of Teskanen. -áFan of John Rourke.
I have video tutorials for EVE Online on my YouTube channel: http://www.youtube.com/user/SeamusDonohueEVE |
Dybbuch
Agony Unleashed Agony Empire
70
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Posted - 2014.05.20 04:49:00 -
[9] - Quote
Now have functioning TQ and SiSi again
Thanks
Seamus Donohue - I would be very interested in seeing videos
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CCP Sledgehammer
C C P C C P Alliance
95
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Posted - 2014.05.20 10:05:00 -
[10] - Quote
Dybbuch wrote:Now have functioning TQ and SiSi again
Thanks
Seamus Donohue - I would be very interested in seeing videos
Really glad this resolved your issues, Dybbuch. I saw you pop up in all those other threads. Please accept my apologies for the delay in the workaround. Graphical QA Analyst | EVE Quality Assurance | Team TriLambda |
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Dybbuch
Agony Unleashed Agony Empire
71
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Posted - 2014.05.20 17:01:00 -
[11] - Quote
Dybbuch wrote:Now have functioning TQ and SiSi again
Thanks
Take it back .. the Patch killed my SiSi again /o\ |
Divi Filus
New Xenocracy
59
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Posted - 2014.05.20 17:22:00 -
[12] - Quote
Dybbuch wrote:Dybbuch wrote:Now have functioning TQ and SiSi again
Thanks
Take it back .. the Patch killed my SiSi again /o\
Same here. Last time SiSi killed TQ, this time TQ killed SiSi. |
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CCP Habakuk
C C P C C P Alliance
918
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Posted - 2014.05.20 17:40:00 -
[13] - Quote
Hi!
The Sisi Mac client has "small" problems at the moment on most machines - it does not start . We are looking into it. More info as we learn more. CCP Habakuk | EVE Quality Assurance | Team Gridlock-á Bug reporting | Mass Testing |
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Dybbuch
Agony Unleashed Agony Empire
72
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Posted - 2014.05.21 12:47:00 -
[14] - Quote
Patch didnt fix it .. |
Ezio Sotken
Common Sense Ltd Nulli Secunda
8
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Posted - 2014.05.21 19:31:00 -
[15] - Quote
I am going to be trying this soon. To protect myself, I copied a known good version of my EVE folder in the library and moved it elsewhere. So if it does get screwed up, it would be a quick fix at least. |
Ezio Sotken
Common Sense Ltd Nulli Secunda
8
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Posted - 2014.05.22 13:43:00 -
[16] - Quote
I tried these solutions and none work. sisi still causes Tq to not load.
my solution is to manipulate the eve online folder.
1. before you even open your sisi client, do the following. (make sure Tq works before you do this though or it would be pointless.)
- go to library, application support, eve online folder - copy the folder and place the copy on your desktop or any place easily accessible to you
now you have a known good copy of your eve folder and when you are done with sisi, you will not have to reset everything.
now go play around on sisi
when you are done, this is when things get interesting. Even if you move your copied EVE folder back into the application support part of the library, that will not work. When you first launch your Tq client, it will make a brand new folder for some reason and bypass your backup folder. To fix this annoyance.
find the new EVE folder. This should be easy as your copy should be named EVE Online Copy, etc. Delete all the content out of the folder created by the client, and transfer everything from your copy folder into the new folder. Make sure everything was transferred. I used my overview setting as a quick baseline to make sure.
Now you should be able to open Tq and it should load normally to whatever presets you had before.
Yes its annoying but at least it works for now. |
Bobby Thellere
Mining Bay inc SpaceMonkey's Alliance
0
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Posted - 2014.05.23 04:43:00 -
[17] - Quote
This worked for me thanks for the fix. |
Dersen Lowery
Laurentson INC StructureDamage
1145
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Posted - 2014.05.23 19:09:00 -
[18] - Quote
Success! Worked as advertised. Proud founder and member of the Belligerent Desirables. |
Dybbuch
Agony Unleashed Agony Empire
73
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Posted - 2014.05.24 17:36:00 -
[19] - Quote
I still cannot get teh Sis Launcher to actually work .. at all . |
Daenna Chrysi
Omega Foundry Unit The Ditanian Alliance
104
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Posted - 2014.05.25 10:33:00 -
[20] - Quote
CCP Sledgehammer wrote:Hey all,
I've been catching up on the various feedback threads regarding the Launcher issues that people are experiencing after they have connected to Singularity.
We played around with a couple of fixes in the test lab with our Macs and would like to get people to try the following:
1. Open Terminal (From Applications > Utilities). 2. In the resulting Terminal window type the following then hit ENTER: "open Library" 3. You should now have the Library open in a finder window, find the folder called "Application Support" and open it. 4. Find the "EVE Online" folder and open it. 5. Find the file called "config". Rename it to something different like oldconfig. 6. Run your TQ Launcher 7. Attempt to log in to TQ. 8. Success or Failure? Post in this thread please.
It is worth noting that while one is accessing the application support folder, it is a good idea to make an alias to the EVE online folder in the Application support. in the future makes it easier to get to the files for grabbing screen shots youve made or reading the logs, or accessing exported fits and overview settings. |
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teedeepee
Amarrian Special Activities Division
2
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Posted - 2014.05.25 13:43:00 -
[21] - Quote
Seamus Donohue wrote:
Then, I have to go find the file /Games/EVE\ Online/EVE\ Online\ TQ2.app/Contents/Resources/EVE\ Online.app/Contents/Info.plist and set (with XCode or TextEdit)
[key]CFBundleName[/key] [string]EVE Online TQ2[/string]
[key]PrefsFolderName[/key] [string]EVE Online TQ2[/string]
Seamus, thanks very much for the detailed instructions, this is very helpful as usual. However, I was under the impression that changing the PrefsFolderName setting would change the folder under Application Support which the client would use to store all its files - in fact it seems that the client always reverts to using the basic "EVE Online" folder there, creating all sorts of wonky effects. Did I miss something? |
Susi Maulerant
Lords.Of.Midnight The Devil's Warrior Alliance
0
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Posted - 2014.05.25 23:37:00 -
[22] - Quote
Hi.
The fix worked for me today. I renamed the config file and was able to log back onto TQ.
NOTE - This started when I updated singularity and was prompted with the TOS accept screen on my first login. I was not able to actually click accept as it looked like I was forwarded to the character selection screen before I could do anything.
The symptom was that I could log in via the login screen (to TQ) but Eve did not then start a new app in the app bar at the bottom like it usually does. I tried the Eve Repair tool and this did not also work.
My other computers that don't have Singularity still worked fine on TQ.... no issue on login failure.
Hope this helps...
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Seamus Donohue
EVE University Ivy League
56
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Posted - 2014.05.26 06:29:00 -
[23] - Quote
teedeepee wrote:Seamus Donohue wrote:
Then, I have to go find the file /Games/EVE\ Online/EVE\ Online\ TQ2.app/Contents/Resources/EVE\ Online.app/Contents/Info.plist and set (with XCode or TextEdit)
[key]CFBundleName[/key] [string]EVE Online TQ2[/string]
[key]PrefsFolderName[/key] [string]EVE Online TQ2[/string]
Seamus, thanks very much for the detailed instructions, this is very helpful as usual. However, I was under the impression that changing the PrefsFolderName setting would change the folder under Application Support which the client would use to store all its files - in fact it seems that the client always reverts to using the basic "EVE Online" folder there, creating all sorts of wonky effects. Did I miss something? I forgot to mention: Once you finish fiddling around with the files as I've described, DO NOT LAUNCH EVE ONLINE. This will open the EVE Online Launcher, then the Launcher will detect that something has changed, and then the Launcher will revert your change, and THAT breaks everything again.
Instead, to play the game you must always launch the EVE Online (the actual game) that's inside your EVE Online (the Launcher).
This screenshot may help explain.
https://docs.google.com/drawings/d/12ku37bkXl4Ym0sb-A_awjkwGraJMvhba6Dx5ANHJOuk/edit?usp=sharing Survivor of Teskanen. -áFan of John Rourke.
I have video tutorials for EVE Online on my YouTube channel: http://www.youtube.com/user/SeamusDonohueEVE |
teedeepee
Amarrian Special Activities Division
2
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Posted - 2014.05.26 11:39:00 -
[24] - Quote
Seamus Donohue wrote:I forgot to mention: Once you finish fiddling around with the files as I've described, DO NOT LAUNCH EVE ONLINE. This will open the EVE Online Launcher, then the Launcher will detect that something has changed, and then the Launcher will revert your change, and THAT breaks everything again.
Instead, to play the game you must always launch the EVE Online (the actual game) that's inside your EVE Online (the Launcher).
Awesome, thanks Seamus. I should have thought about that. |
Seamus Donohue
EVE University Ivy League
56
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Posted - 2014.05.26 19:27:00 -
[25] - Quote
I've uploaded a video with instructions on this matter. YouTube is still processing it, but it should appear at https://www.youtube.com/watch?v=DFFPX3nhREk when it's done. Survivor of Teskanen. -áFan of John Rourke.
I have video tutorials for EVE Online on my YouTube channel: http://www.youtube.com/user/SeamusDonohueEVE |
Dakal Shouna
Push Industries Push Interstellar Network
0
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Posted - 2014.05.26 23:25:00 -
[26] - Quote
CCP Sledgehammer wrote:Hey all,
I've been catching up on the various feedback threads regarding the Launcher issues that people are experiencing after they have connected to Singularity.
We played around with a couple of fixes in the test lab with our Macs and would like to get people to try the following:
1. Open Terminal (From Applications > Utilities). 2. In the resulting Terminal window type the following then hit ENTER: "open Library" 3. You should now have the Library open in a finder window, find the folder called "Application Support" and open it. 4. Find the "EVE Online" folder and open it. 5. Find the file called "config". Rename it to something different like oldconfig. 6. Run your TQ Launcher 7. Attempt to log in to TQ. 8. Success or Failure? Post in this thread please.
this did not work for me.
My clients all froze up earlier today and when i tried to log back in the launcher loads and lets me put the pw in but then does not proceed any further.
i tried your fix and this didn't work.
i have had no issues up until today.
help?
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Seamus Donohue
EVE University Ivy League
56
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Posted - 2014.05.27 00:59:00 -
[27] - Quote
Dakal Shouna wrote:this did not work for me.
My clients all froze up earlier today and when i tried to log back in the launcher loads and lets me put the pw in but then does not proceed any further.
i tried your fix and this didn't work.
i have had no issues up until today.
help?
Have you tried my method, yet? https://www.youtube.com/watch?v=DFFPX3nhREk Survivor of Teskanen. -áFan of John Rourke.
I have video tutorials for EVE Online on my YouTube channel: http://www.youtube.com/user/SeamusDonohueEVE |
Dybbuch
Agony Unleashed Agony Empire
73
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Posted - 2014.05.27 15:42:00 -
[28] - Quote
Seamus Donohue wrote:Dakal Shouna wrote:this did not work for me.
My clients all froze up earlier today and when i tried to log back in the launcher loads and lets me put the pw in but then does not proceed any further.
i tried your fix and this didn't work.
i have had no issues up until today.
help?
Have you tried my method, yet? https://www.youtube.com/watch?v=DFFPX3nhREk
Started from scratch used your method.. fixed my SiSi access .. thank you very much ..
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Arthur Aihaken
Erebus Solia
3691
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Posted - 2014.06.02 05:27:00 -
[29] - Quote
CCP Sledgehammer wrote:8. Success or Failure? Post in this thread please. Yes, this fixed it. I am currently away, traveling through time and will be returning last week. |
Sophie Bartheleon
Unkindness Incorporated Unkind Initiative
0
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Posted - 2014.06.30 16:25:00 -
[30] - Quote
<--- (computer (apple) noob) I don't understand the steps to install singularity, they are to short, and simply cause i don't know all these files, what is what and what not to do and ..... is there a very basic long step by step in words explanation how i should do all this stuff ? And i mean step by step so like do this click this,.... from like starting the computer to all the way playing the singularity on mac. I already play eve and ive downloaded the new client again https://wiki.eveonline.com/en/wiki/Singularity#Mac:_Manual_Sisi_Client_Installation just like in these steps but im stuck with the terminal thing -,- and my computer says that my download is broken all the time maybe im saying stupid stuff or nonsense but i just don't know anything about this stuff, so I need help. Also my computer is in dutch which makes it not easier with all the english help :p
I need like a person who plays EVE on apple and can guide me through the process with a chat or a teamspeak or something :p that would be super amazing ! lol |
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