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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Zilla Fehrnah
BUISNESS Ashtar Federation
1
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Posted - 2014.12.29 02:19:04 -
[1] - Quote
I'm using EVE via Steam, and today when I go to start it up, it says "Sorry, but an error occured while processing your request. Error code: {some random hash of numbers/letters each time}
I tried running the repair program to no avail, and I don't know how to sign in without using Steam.
I can sign into my non-Steam alt just fine. |
Jason Chorant
Hidden Agenda Deep Space Engineering
0
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Posted - 2014.12.29 02:33:33 -
[2] - Quote
Me too. I tried launching EVE directly using its executable, but then it always returns "Username/password not found"
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royal dephazed
Illumination Association ORDOS TITANIS
0
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Posted - 2014.12.29 02:41:50 -
[3] - Quote
I have the same issue, sent a ticket to the support team with the error code, we'll see how this goes |
Joe Saken
The Three Stooges
0
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Posted - 2014.12.29 02:42:49 -
[4] - Quote
Having the same issue as well. Did an uninstall and reinstall through steam and it no longer lets me in. I was in game and logged out and tried getting back into the game so I could redeem some of my steam items. I could no longer get in. This is only affecting people trying to login, because I have friends in game that are using steam. |
The Huth
Science and Trade Institute Caldari State
1
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Posted - 2014.12.29 02:43:33 -
[5] - Quote
Same problem!!! Can I move my character off of steam? I'd rather have a traditional account. |
Hinoko Kado
Exiled Tech Space Monkey Protectorate
0
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Posted - 2014.12.29 02:44:19 -
[6] - Quote
Having the same issue as well. Seems to be a steam-based error as everyone so far seems to be using steam. Its somewhere between steam and CCP, I would presume. Hopefully this gets fixed soon. |
Glenlyon Arths
Caldari Provisions Caldari State
0
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Posted - 2014.12.29 02:57:31 -
[7] - Quote
I have already sent a ticket to CCP customer support, but they said they could not solve the problem on the steam server
Here is the feed back:I'm sorry to hear of the issue you have been experiencing. Regrettably, we in Customer Support will not be able to provide assistance regarding this matter as this issue is unfortunately on Steam's end. The issue will therefore persist until they resolve it as we will not be able to do so. I am sorry that we are not able to provide you with further assistance but we appreciate your understanding in the matter.
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Joe Saken
The Three Stooges
0
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Posted - 2014.12.29 02:59:51 -
[8] - Quote
The Huth wrote:Same problem!!! Can I move my character off of steam? I'd rather have a traditional account.
From what I was reading you can transfer your account, but it will cost you. From what I was reading you need to have an active steam account and an active CCP account (20 dollars) and also a 20 dollar transfer cost. There was something else there than said both accounts have to have 30 days of game time left. Also your character is unplayable for 10 hours as a security protection on the account. |
Hinoko Kado
Exiled Tech Space Monkey Protectorate
0
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Posted - 2014.12.29 03:01:07 -
[9] - Quote
If anyone connects, please post here so that the rest of us know. Until then, I guess its time to grind standings on an alt. |
Joe Saken
The Three Stooges
0
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Posted - 2014.12.29 03:08:57 -
[10] - Quote
I have submitted and incident with Steam about this. |
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Saint Nalelmir
Imperial Academy Amarr Empire
0
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Posted - 2014.12.29 03:39:19 -
[11] - Quote
Do you think ccp can give the steam users a password? because the account name is your steam id but i cant find the password and it wont let me change it even with the user and email info. |
Joe Saken
The Three Stooges
0
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Posted - 2014.12.29 03:45:42 -
[12] - Quote
Saint Nalelmir wrote:Do you think ccp can give the steam users a password? because the account name is your steam id but i cant find the password and it wont let me change it even with the user and email info.
You are authenticating against steams servers and not CCP. So you have no account information stored with CCP. |
Ohpea
Kite Co. Space Trucking Brave Collective
0
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Posted - 2014.12.29 03:59:52 -
[13] - Quote
Currently having the same issue with Steam log-in. Erro code currently 23D93672-438E-4493-99D5-69BA8DD500A2 |
Hinoko Kado
Exiled Tech Space Monkey Protectorate
0
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Posted - 2014.12.29 04:07:42 -
[14] - Quote
Joe Saken wrote:Saint Nalelmir wrote:Do you think ccp can give the steam users a password? because the account name is your steam id but i cant find the password and it wont let me change it even with the user and email info. You are authenticating against steams servers and not CCP. So you have no account information stored with CCP.
It does store some account information one the CCP side, but if you notice when you are signed in to account management, it says STEAM User XXXXXX where X is usually a bunch of numbers. There is an account and some sort of authentication setup between steam and CCP, but they dont want to change that setup even if users are willing to pay. THe only other way to keep this from happening is transfer your character to a non-Steam account, which will cost 2 plex or $20 |
Dirtei Derriere
Center for Advanced Studies Gallente Federation
0
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Posted - 2014.12.29 04:11:31 -
[15] - Quote
Also having the same issue(s). I've encountered this before. I took a day or so to resolve if I remember, glad to see it's still happening, yay! |
Taagamb
Republic University Minmatar Republic
0
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Posted - 2014.12.29 04:22:44 -
[16] - Quote
It looks like the Steam Web API is down. The EVE-through-Steam authentication must depend on the Steam Web API (makes sense).
http://steamstat.us/
When that goes green I would expect to be able to log in again. |
Zilla Fehrnah
BUISNESS Ashtar Federation
1
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Posted - 2014.12.29 04:25:09 -
[17] - Quote
Taagamb wrote:It looks like the Steam Web API is down. The EVE-through-Steam authentication must depend on the Steam Web API (makes sense). http://steamstat.us/ When that goes green I would expect to be able to log in again. I can still sign into eveonline.com with my Steam account (which is this account)... |
Taagamb
Republic University Minmatar Republic
0
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Posted - 2014.12.29 04:31:47 -
[18] - Quote
So can I -»\_(pâä)_/-»
I don't work for CCP or Valve so I have no idea why we can log in with Steam on the Eve website, but we can't authenticate to the Eve servers through Steam.
But I am pretty confident that the reason we can't log in is because the Steam Web API is down. |
Hinoko Kado
Exiled Tech Space Monkey Protectorate
0
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Posted - 2014.12.29 04:42:10 -
[19] - Quote
Zilla Fehrnah wrote:Taagamb wrote:It looks like the Steam Web API is down. The EVE-through-Steam authentication must depend on the Steam Web API (makes sense). http://steamstat.us/ When that goes green I would expect to be able to log in again. I can still sign into eveonline.com with my Steam account (which is this account)...
Can you log into the game, though? |
Taagamb
Republic University Minmatar Republic
0
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Posted - 2014.12.29 04:48:56 -
[20] - Quote
I don't know how to get my Steam Eve credentials, so I don't know. I cannot log in to the game through my Steam account, but I can log in just fine with an account I bought with a starter pack via Amazon (ie a regular Eve account). |
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Grumpy Grandpa
Center for Advanced Studies Gallente Federation
1
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Posted - 2014.12.29 04:56:06 -
[21] - Quote
First I bought eve through steam BEFORE the integration so this may not work for everyone. however i still run through steam because i like the steam overlay for friends and such.
I was still getting the issue when launching through steam. However I have found a workaround for me, that may work for you guys. put eve in offline mode and try again. this allowed me to login.
Again I run through steam however I have a normal eve login, so this workaround may not work for everyone.
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Taagamb
Republic University Minmatar Republic
0
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Posted - 2014.12.29 04:58:36 -
[22] - Quote
I tried this with an account that was bought through Steam last week, and unfortunately I received the same error:
Sorry, but an error occured while processing your request.
Error code: GUID
Thanks for trying, though! |
Troy Charante
Center for Advanced Studies Gallente Federation
0
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Posted - 2014.12.29 04:58:43 -
[23] - Quote
Made the mistake of validating the game cache. Steam tells me that 25 files failed to validate so I've now got a 1GB download to sit through.
Dunno what'll happen faster - the download or the Steam API coming back online. (I'm in Australia and have bad internet.) |
Joe Saken
The Three Stooges
0
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Posted - 2014.12.29 05:36:19 -
[24] - Quote
Back up for me!!! Also the Web API is back up and running now too. |
Taagamb
Republic University Minmatar Republic
0
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Posted - 2014.12.29 05:38:02 -
[25] - Quote
Same here! |
Balfor Aideron
Center for Advanced Studies Gallente Federation
0
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Posted - 2014.12.29 05:45:42 -
[26] - Quote
I am having the same issue. open thru steam gives me an error code, usually a new one each time. If i log in by running eve.exe, I can get thru but it goes to character creation as if i have a new account. The response i received from support didnt really explain anything either:
Greetings, GM Dagon here.
I'm sorry to hear of the issue you have been experiencing. Regrettably, we in Customer Support will not be able to provide assistance with the technical issues we are currently experiencing that have been preventing players from accessing their EVE accounts through Steam. You will not be able to access an account registered through Steam without logging in through the Steam client, I'm afraid.
We apologize for any inconvenience this may have caused you and we can assure you that this will be resolved as soon as possible. I am sorry that we will not be able to provide any further assistance but we apologize for the delay and we appreciate your patience.
Best Regards, GM Dagon CCP Customer Support | EVE Online | DUST 514
Im a new player, so i really havent been doin much but mining and whatnot. Hopefully they will have this resolved soon... and if not, will we be compensated??? |
Balfor Aideron
Center for Advanced Studies Gallente Federation
0
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Posted - 2014.12.29 05:55:08 -
[27] - Quote
update.... as soon as i posted, it started working again. glitchy s.o.b. |
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