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Parker Ere
Unspeakable Brutality Syndicate
0
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Posted - 2016.01.13 05:36:32 -
[1] - Quote
I've had a couple of issues with a buggy game client lately. I figured "no problem" CCP has always been great at support and answering tickets in a timely manner. Been over 12 days on them and still no reply. Maybe that's a small part of the reason Eve is losing subscribers? |
Scipio Artelius
The Vendunari End of Life
43166
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Posted - 2016.01.13 05:43:42 -
[2] - Quote
Parker Ere wrote:I've had a couple of issues with a buggy game client lately. I figured "no problem" CCP has always been great at support and answering tickets in a timely manner. Been over 12 days on them and still no reply. CCP can only churn through the tickets as fast as they can go. They can't control how many tickets get made.
So yours is in the queue and they'll get to it according to the priority it has and place in the queue.
Quote:Maybe that's a small part of the reason Eve is losing subscribers? Can I have your stuff?
Come Win At Eve - Join The Vendunari
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Parker Ere
Unspeakable Brutality Syndicate
0
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Posted - 2016.01.13 05:48:23 -
[3] - Quote
Yea. Meet me in Jita. ill give u everything. |
Gregor Parud
Ordo Ardish
2179
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Posted - 2016.01.13 05:49:35 -
[4] - Quote
Parker Ere wrote:I've had a couple of issues with a buggy game client lately. I figured "no problem" CCP has always been great at support and answering tickets in a timely manner. Been over 12 days on them and still no reply. Maybe that's a small part of the reason Eve is losing subscribers?
obvious and easy to answer problems get answered quickly (when it's their turn). Vague nonsense issues like "a buggy client" which could be pretty much anything can't be answered quickly. |
Parker Ere
Unspeakable Brutality Syndicate
0
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Posted - 2016.01.13 05:51:24 -
[5] - Quote
Oh wait..... i forgot. all my stuff is on my other account which flaked out when i tried to do hours for plex (which is why i have support tickets) and now i cant log in. Sry haha |
Parker Ere
Unspeakable Brutality Syndicate
0
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Posted - 2016.01.13 05:59:12 -
[6] - Quote
Lol an internet troll. Did i say anywhere in my forum post that "a buggy client" was the exact terms i used to describe my problem in the support ticket i submitted?? so you really think they can solve a support ticket with just the description of "a buggy client"? Why would i give the details of my support ticket to you in a forum post where 99% of the people reading it cant do anything about it? i was simply wondering if unanswered supprt tickets was a thing now. My support tickets explained client issues that caused ISK loss and now Game time lost. i was very descriptive. |
Gregor Parud
Ordo Ardish
2180
|
Posted - 2016.01.13 06:11:45 -
[7] - Quote
Doesn't change a thing, client issues like that are 99% of the time out of their hands and the result of a faulty PC, crappy windows, 17 viruses, terrible drivers or other silliness. So other than "install latest video drivers, uninstall the driver you just updated, reinstall the game, check for viruses and ffs clean your cooler cause your cpu/vidcard is overheating" they can't do much.
Issues like that are almost impossible to solve from the outside unless you take control of that person's PC and solve it for them. Because of that such problems get back benched. |
Paranoid Loyd
8160
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Posted - 2016.01.13 06:39:09 -
[8] - Quote
Gregor Parud wrote:17 viruses Phew, I only have 16
"Gankers are just other players, not supernatural monsters who will get you if you don't follow some arbitrary superstition. Haul responsibly and without irrational fear." Masao Kurata
Fix the Prospect!
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Scipio Artelius
The Vendunari End of Life
43174
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Posted - 2016.01.13 06:53:02 -
[9] - Quote
Parker Ere wrote:Oh wait..... i forgot. all my stuff is on my other account which flaked out when i tried to do hours for plex (which is why i have support tickets) and now i cant log in. Sry haha No worries. I'm in no rush.
Just contract it to me when you get your login sorted. All good.
Thanks in advance too.
Come Win At Eve - Join The Vendunari
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Nat Silverguard
Aideron Robotics
238
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Posted - 2016.01.13 08:28:04 -
[10] - Quote
Scipio Artelius wrote:Parker Ere wrote:Oh wait..... i forgot. all my stuff is on my other account which flaked out when i tried to do hours for plex (which is why i have support tickets) and now i cant log in. Sry haha No worries. I'm in no rush. Just contract it to me when you get your login sorted. All good. Thanks in advance too.
can i haz a cut, pweez?
Just Add Water
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Luca Lure
Obertura
57
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Posted - 2016.01.13 09:29:57 -
[11] - Quote
I had an easy ticket, which normally takes 1 day. Took them nine days this time. Got apologies and some game-time as a sorry-for-being-slower-gift. Who knows how long it will take. But I presume they try to get through them as fast as possible. The hollydays and an update will slow down the process a bit.
GÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇòGÇò
The essence of the independent mind lies not in what it thinks, but in how it thinks.
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DaReaper
Net 7
2729
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Posted - 2016.01.13 18:29:56 -
[12] - Quote
Parker Ere wrote:Oh wait..... i forgot. all my stuff is on my other account which flaked out when i tried to do hours for plex (which is why i have support tickets) and now i cant log in. Sry haha
your support ticket is for a broken hours for plex? did you put it under the correct category? because the longest it has ever taken me for anything dealing with my account was 2 hours. you might want to check your ticket, cause 12 days for a buggy account is a bit long.
OMG Comet Mining idea!!! Comet Mining!
Yes i am optimistic about eve.. i'm giving it till dec 31st 2016 before i doom n gloom
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KIller Wabbit
Unleashed' Fury Imminent Threat
920
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Posted - 2016.01.13 20:24:49 -
[13] - Quote
Come back when its been 30 days.
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Bumblefck
Kerensky Initiatives
10252
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Posted - 2016.01.13 20:33:29 -
[14] - Quote
KIller Wabbit wrote:Come back when its been 30 days.
...and come back again when they reply to the closed ticket, give nothing but a useless boilerplate response, and call you 'Bumblefeck'. Mucho angry
Got a HoleySheet1 corpse? I'll buy it for 200m!
Bumble's Space Log
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Regan Rotineque
The Scope Gallente Federation
370
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Posted - 2016.01.13 20:52:46 -
[15] - Quote
Perhaps contacting CCP directly might get you a better response than trolling the forums hoping that it somehow increases response rates.
Personally I have never had any issue with any ticket i have ever raised with CCP. They have been for the most part, timely, professional and friendly and I commend the GMs on their patience. Sometimes it can take them a few days to respond...sometimes longer they really do their best to prioritize.
Without knowing (or wanting to know) the details of your specific issue.....I would update your ticket if you feel that you are not getting the response you deserve.
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Doc Fury
Furious Enterprises
8001
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Posted - 2016.01.13 21:00:02 -
[16] - Quote
Parker Ere wrote:Anyone have problems with unanswered tickets??
Nope. CCP kindly, and automatically closes them before they ever become a problem.
Gÿ+
The accumulated filth of all their sex and murder will foam up about their waists and all the ho's and politicians will look up and shout 'Save us!' and I'll look down, and whisper: 'Hodor'.
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ISD Max Trix
ISD Community Communications Liaisons
145
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Posted - 2016.01.13 21:25:17 -
[17] - Quote
Quote: 17. Redundant and re-posted threads will be locked.
As a courtesy to other forum users, please search to see if there is a thread already open on the topic you wish to discuss. If so, please place your comments there instead. Multiple threads on the same subject clutter up the forums needlessly, causing good feedback and ideas to be lost. Please keep discussions regarding a topic to a single thread.
Tickets are handled on a priority bases and in the order they were received. As this question has been asked and answered many time I will close this thread for the above reason.
ISD Max Trix
Ensign
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
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