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Makavelia
National Industries
96
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Posted - 2016.04.05 13:59:31 -
[1] - Quote
I did not see or click on anything that said to take money out of my account on a continual basis. Can you tell me how I can get this money refunded?. The account eve took from had no money in it and it went overdrawn. |
Warmonger Simon
Trinity Alpha Zero
17
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Posted - 2016.04.05 14:04:37 -
[2] - Quote
Contact support, while ticket queues might be long at the moment they're usually very helpful. |
Sentient Blade
Crisis Atmosphere Coalition of the Unfortunate
1637
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Posted - 2016.04.05 14:04:46 -
[3] - Quote
Everything is a repeat subscription... kinda implied by subscription :0
If you cancel the subscription, your remaining game time will still be enabled, and it won't auto charge at the end.
You can see your subscription, repeat frequency, how long your current one will last here: https://secure.eveonline.com/AccountManMenu.aspx |
Marsha Mallow
2825
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Posted - 2016.04.05 14:10:00 -
[4] - Quote
Submit a support ticket here under account and billing. There is a documented support ticket backlog at the moment so it might take a while, but generally reports are that billing tickets get resolved provided you write the ticket clearly.
If you want to stop the subsciption from recurring after making payments, in account management go to Game Time > Cancel Subscription > reason, payment/account management > cancelling autobilling. If you do that after every time you pay you'll get email reminders when your account is due to expire.
Knowing they have more SP than I do isnGÇÖt going to stop me from taking the fight if I was going to take it.
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Makavelia
National Industries
96
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Posted - 2016.04.05 14:57:56 -
[5] - Quote
I'll try all that thank you. I did not see any clear indication the payments were to be continuously taken out, games in the past you that I've subscribed to set it where you had to ''opt in'' to that kind of thing. As opposed to the U2 scadle who assume dthe whole world wanted the album. I bought a 3 month deal one and thought that would be it. Was planning on using plex as I don't have the money atm. As it stands if they don't refund it I'll have to sell the account if possible to pay back the over draft ;/. |
Benny Ohu
Chaotic Tranquility Snuffed Out
4539
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Posted - 2016.04.05 15:34:38 -
[6] - Quote
most pay-per-month things i've seen on the web are opt-out of automatic rebilling, which is annoying, cos it always feels like they're trying to catch you out and grab that last month's worth of cash you didn't intend to pay |
Maekchu
Gunpoint Diplomacy
189
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Posted - 2016.04.05 15:55:24 -
[7] - Quote
Makavelia wrote:As it stands if they don't refund it I'll have to sell the account Yeah, that is against the TOS. So no, you cannot sell your account.
Never really understood people getting surprised by MMOs continously billing an account. All the MMOs I've played until now have had the same system.
But as people have said, try to submit a ticket and get in contact with their support. You can try to get the money refunded, but it is not guaranteed.
EDIT: Also, I think you really should focus on your IRL money situation if a 3-month sub damages your economy so hard, that you consider selling your account in order to cover the overdraft. |
Nana Skalski
Poseidaon
7794
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Posted - 2016.04.05 16:04:23 -
[8] - Quote
Ebil CCP strikes again.
( -á° -ƒ-û -í°)/ =ƒÅ¦ - my sandcastle
Every part of a game helps to tell a story. =ƒôò
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ISD Max Trix
ISD Community Communications Liaisons
232
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Posted - 2016.04.05 16:09:44 -
[9] - Quote
As everyone here has said, try a support ticket. In the future, please note that it states on multiple screens that it is a reoccurring charge. One way to prevent a recharge is to immediately unsubscribe after subbing for a month. Your game time will continue until used up and then you can pay/plex for the next period.
As this answers your question and CCP will not respond to a refund request via forums, I will close this thread.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
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