Pages: [1] :: one page |
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Author |
Thread Statistics | Show CCP posts - 3 post(s) |
RUSROG
Beasts of Burden
90
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Posted - 2011.12.20 12:47:00 -
[1] - Quote
Every patch for Crucible has failed for me, and I have had to reinstall the entire damn client. The repair function wont work, error message: "[no messageLabel: Infrastructure/RepairTool/AnotherProcessRunningInFolder for languageID: ru]"
Anybody got any thoughts? Re-installing the client takes 2 days for me, since I have abysmal internet speed.
-áE .-+ ` ' /-+. F
Your tears fuel me. And as always, have nice day. |
Quit Whining
Imperial Academy Amarr Empire
6
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Posted - 2011.12.20 13:02:00 -
[2] - Quote
Get a better internet connection? |
RUSROG
Beasts of Burden
90
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Posted - 2011.12.20 13:03:00 -
[3] - Quote
Quit Whining wrote:Get a better internet connection?
Don't make me bite your nipples.
-áE .-+ ` ' /-+. F
Your tears fuel me. And as always, have nice day. |
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CCP Atropos
C C P C C P Alliance
35
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Posted - 2011.12.20 13:32:00 -
[4] - Quote
RUSROG wrote:Every patch for Crucible has failed for me, and I have had to reinstall the entire damn client. The repair function wont work, error message: "[no messageLabel: Infrastructure/RepairTool/AnotherProcessRunningInFolder for languageID: ru]"
Anybody got any thoughts? Re-installing the client takes 2 days for me, since I have abysmal internet speed.
Despite the missing translation (which I apologise for, I thought all the texts had been translated properly, but that's another issue) the label should at least give you an idea what's possibly causing the problem:
AnotherProcessRunningInFolder
Could you open your Task Manager, and see if there's an exefile.exe or ExeFile.exe or even an eve.exe process running at all? if there is, then can you kill it, and rerun the Repair Tool? The issue is that there's a process running from the folder, that you're attempting to repair, and as such, since you would probably repair the file in use, it won't let you proceed, since it would run into a WindowsError saying that one of the files was locked and unable to update.
As for the patching, do you have any error messages or popups that detail what the error is?
I really want to get to the bottom of these issues, so if you have any information that you can give me, that would be wonderful Software Engineer, Core Infrastructure |
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RUSROG
Beasts of Burden
90
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Posted - 2011.12.20 13:37:00 -
[5] - Quote
CCP Atropos wrote:RUSROG wrote:Every patch for Crucible has failed for me, and I have had to reinstall the entire damn client. The repair function wont work, error message: "[no messageLabel: Infrastructure/RepairTool/AnotherProcessRunningInFolder for languageID: ru]"
Anybody got any thoughts? Re-installing the client takes 2 days for me, since I have abysmal internet speed. Despite the missing translation (which I apologise for, I thought all the texts had been translated properly, but that's another issue) the label should at least give you an idea what's possibly causing the problem: AnotherProcessRunningInFolder Could you open your Task Manager, and see if there's an exefile.exe or ExeFile.exe or even an eve.exe process running at all? if there is, then can you kill it, and rerun the Repair Tool? The issue is that there's a process running from the folder, that you're attempting to repair, and as such, since you would probably repair the file in use, it won't let you proceed, since it would run into a WindowsError saying that one of the files was locked and unable to update. As for the patching, do you have any error messages or popups that detail what the error is? I really want to get to the bottom of these issues, so if you have any information that you can give me, that would be wonderful
I tried ending process, and the same thing occurs. I just gave up and have started re-installing.
-áE .-+ ` ' /-+. F
Your tears fuel me. And as always, have nice day. |
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CCP Atropos
C C P C C P Alliance
35
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Posted - 2011.12.20 13:45:00 -
[6] - Quote
RUSROG wrote:
I tried ending process, and the same thing occurs. I just gave up and have started re-installing.
Can you elaborate a little on this; was there a running process? did you start the game up in between trying to repair?
I'm fixing the translation issue at the moment, so if there's a missing translation (in your case, into Russian) it will report the English one simply so that you have some idea. Ideally we wouldn't release any updates that don't have full translation, and for that I apologise.
Do you have any information about the error in patching at all? Software Engineer, Core Infrastructure |
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RUSROG
Beasts of Burden
92
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Posted - 2011.12.20 13:54:00 -
[7] - Quote
CCP Atropos wrote:RUSROG wrote:
I tried ending process, and the same thing occurs. I just gave up and have started re-installing.
Can you elaborate a little on this; was there a running process? did you start the game up in between trying to repair? I'm fixing the translation issue at the moment, so if there's a missing translation (in your case, into Russian) it will report the English one simply so that you have some idea. Ideally we wouldn't release any updates that don't have full translation, and for that I apologise. Do you have any information about the error in patching at all?
Yes, there was a running process, that I killed - and I did try to start the game. Error message displayed, can't remember what the message was - but it recommended I repair again. I repeated this
I ended that task, and tried patching again. It runs for a few minutes, then the same error pops out.
For every patch so far, I've had the same error.
-áE .-+ ` ' /-+. F
Your tears fuel me. And as always, have nice day. |
Doc Severide
Caldari Provisions Caldari State
2
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Posted - 2011.12.20 13:55:00 -
[8] - Quote
I reinstalled from scratch, patch still fails, repair tool won't even open. Now this is just on one of my several gaming rigs but it's a pain in the butt..
I AM running XP on this older machine but everything worked to Incarna. I get no error message, the repair tool simply won't start. And I have made sure everything is current, OS, Drivers, etc.
Also, this is a dedicated gaming rig. It has nothing on it except the OS, EVE, and any software required for the infrastructure...
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isk4trade
Cogitation Mining and Industrial Trading
4
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Posted - 2011.12.20 16:57:00 -
[9] - Quote
My EVE Online Repair Tool
Failed
Error Messages:
First try ...
IOError: [Errno 13] Permission denied: 'C:\\Program Files (x86)\\CCP\\EVE\\bin\\tmpxip4uv.repair'
Second try ...
OSError: [Errno 13] Permission denied: 'C:\\Program Files (x86)\\CCP\\EVE\\bin\\tmpkvgt9l.repair'
bleh
*sigh*
Downloading and installing entire client.
me |
QFX
HORRIFIC WARRIORS
3
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Posted - 2011.12.20 17:07:00 -
[10] - Quote
God doesnt want you to play.
Run fixmyregistry
Download it from cnet.com and do a scan to fix your registry. |
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Morganta
Peripheral Madness The Midget Mafia
588
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Posted - 2011.12.20 18:13:00 -
[11] - Quote
isk4trade wrote: Permission denied Permission denied
right click repair tool and run as administrator? this is a local rights issue and it sounds like you are running vista The American public's reaction to the change was poor and the new cola was a major marketing failure. The subsequent reintroduction of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales, leading to speculation that the introduction of the New Coke formula was just a marketing ploy |
Jaroslav Unwanted
Brutor Tribe Minmatar Republic
145
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Posted - 2011.12.20 18:17:00 -
[12] - Quote
Morganta wrote:isk4trade wrote: Permission denied Permission denied
right click repair tool and run as administrator? this is a local issue and it sounds like you are running vista
Or just move EVE out of program files x86 whatever nonsense to "somewhere else".. |
Xercodo
Xovoni Directorate Not Usually Killing Everyone.
233
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Posted - 2011.12.20 18:20:00 -
[13] - Quote
I once had an issue with EFT crashing pretty much without fail every time i tried to open it and it turned out to be an issue with Roxio CD Burner software having a handle on one of EFT's data files and since EFT couldn't access it it'd crash.
Maybe similar? The Drake is a Lie |
PongTong
Psykotic Meat BLACK-MARK
1
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Posted - 2011.12.21 07:55:00 -
[14] - Quote
I am also getting this now. Funny thing is The patch actually finished yesterday. I have been online. Shut down computer last night.
Win7 64bit.
Now when i try to start the client the following happens:
1. Crucible splash screen appears,
2. Verification Failure: Your eve client installation may have modified .... etcetc. File not found: C:\Program Files (x86)\CPP\EVE - buck\bin\_trinity_deploy.dll
In Task Manager I can see an ExeFile.exe*32 open
3. okay on error message.
4. checked in my folder C:\Program Files (x86)\CPP\EVE - buck\bin\_trinity_deploy.dll does not exist
5. in my folder C:\Program Files (x86)\CPP\ i run the repair.exe
6. Dialogue titled Update Available - A new version is available, do you wish to update?
7. Dialogue titled Errors occurred 'C:\Users\heater\AppData\Local\Temp\nsf6BCE.tmp\repair.exe.log' for details
now i have repeated the whole process several times. and have tried to restart PC and immediately run repair.exe, in case there was an eve process open that i didn't know of. But the repair tool will always report that message.
The Temp\folder name changes a little
8. checking the repair.exe.log file itself:
Traceback (most recent call last): File "repair.py", line 270, in module File "updateSelf.pyc", line 96, in UpdateSelf_nt File "tempfile.pyc", line 293, in mkstemp File "tempfile.pyc", line 228, in _mkstemp_inner OSError: Errno 13 Permission denied: 'C:\Program Files (x86)\CCP\EVE - Buck\repair.exe_qj6e0e'
The number after the repair.exe_XXXXXX also seems to be a generated number.
anyhow, i have decided to try run the repair.exe in C:\Users\heater\AppData\Local\Temp\nsf6BCE.tmp.
lets see how that goes.
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PongTong
Psykotic Meat BLACK-MARK
1
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Posted - 2011.12.21 08:01:00 -
[15] - Quote
Followed a suggestion by a poster above, ran the repair tool with admin right, and it proceed pass the preivous point.
-started "downloading update" -The repair tool found the following process running in the folder it is trying to repair: "c:\program files (x86)\daemon tools lite\dtlite.exe"
You must close this process before continuing with the repair.
What does daemon tools have to do with eve update?
It went on to report every other exe open... including avg.exe.... i stopped at this point.
repair.exe tool gg?? |
PongTong
Psykotic Meat BLACK-MARK
1
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Posted - 2011.12.21 08:04:00 -
[16] - Quote
Fixed!.
i closed down every brower etc.
ran the repair tool again, using the "as administrator option".
It loaded a nice UI that detected _trinity_deploy.dll was missing and has progressed to fix my client. |
Calokie
Royal Imperial Navy Reserves
0
|
Posted - 2011.12.21 11:17:00 -
[17] - Quote
This is the first patch update I have had problems with. I too had the message that the update failed about not locating the... I forget the word that was used but I believe it was referring to the patch file to download. I tried this multiple times then reverted to the 3 manual update files Eve offers to do the update. Prior to downloading the 3 files a buddy of mine suggested to uninstall the game and reinstall it. So that's where I started the 3 file download. The install was successful but now I get this message upon trying to sign in, "Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong."
I obviously have a internet connection and have contacted support but haven't heard from them yet. Its been about three days since i emailed them. |
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CCP Atropos
C C P C C P Alliance
35
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Posted - 2011.12.21 11:36:00 -
[18] - Quote
PongTong wrote: 7. Dialogue titled Errors occurred 'C:\Users\heater\AppData\Local\Temp\nsf6BCE.tmp\repair.exe.log' for details
The contents of this folder will probably have been purged by the time you read this, but I would have loved to get a copy of the log that it wrote out. That would have helped narrow down the error that you were having. Software Engineer, Core Infrastructure |
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ISquishWorms
32
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Posted - 2011.12.21 11:37:00 -
[19] - Quote
@CCP
Can I make a silly suggestion?
Should you not get the repair tool and patcher to check for any currently running Eve process that would prevent them from patching / repairing the client successfully? Then if such a process is found at least offer the user the option of closing that conflicting Eve process gracefully to allow the repair / patch to continue. This makes sense to me but what do I know?
I am a little confused as to why the processes would be still be running anyway and if so how come it is not more obvious as surely the Eve client will be present somewhere like the taskbar etc or is it simply not exiting correctly and leaving itself in memory at times?
ISquishWorms. |
Calokie
Royal Imperial Navy Reserves
0
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Posted - 2011.12.21 11:56:00 -
[20] - Quote
Ok I seen a shortcut that said Eve "Safe Mode" so I used it to try and start the game. I got the same message about the bad connection. Upon clicking my start menu button, where the "Eve Safe Mode" was, is now a, Eve Repair button. So I clicked it and this is what it sent me; "See the logfile 'C:\Users\Turd\AppData\Local\Temp\nsw3669.tmp\repar.exe.log' for details". I tried following the route to the repair.exe.log but once I get in the Turd file there is no AppData file to continue. I tried Searching the file as well and came up with nothing. |
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Calokie
Royal Imperial Navy Reserves
0
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Posted - 2011.12.21 12:12:00 -
[21] - Quote
Where are the ' logfiles stored if there is no 'repair.exe.log' that is locatable under search?? |
isk4trade
Cogitation Mining and Industrial Trading
4
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Posted - 2011.12.21 16:22:00 -
[22] - Quote
I think right where it says but that file is a temp file that is deleted when the repair tool shuts down.
BTW ... I am also running Windows 7, 64 bit (NOT VISTA) and I HAVE tried running the repair tool with Admin rights ...
oh and btw ... I do have the computer plugged in too!
heh
... anyways ... I did a full reinstall and all works fine now ... til the next patch anyways ...
me
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Brannsy
The Horizon Initiative Joined Brotherhood
0
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Posted - 2011.12.21 17:20:00 -
[23] - Quote
Calokie wrote:Ok I seen a shortcut that said Eve "Safe Mode" so I used it to try and start the game. I got the same message about the bad connection. Upon clicking my start menu button, where the "Eve Safe Mode" was, is now a, Eve Repair button. So I clicked it and this is what it sent me; "See the logfile 'C:\Users\Turd\AppData\Local\Temp\nsw3669.tmp\repar.exe.log' for details". I tried following the route to the repair.exe.log but once I get in the Turd file there is no AppData file to continue. I tried Searching the file as well and came up with nothing.
I would try showing hidden files, then see if it shows up in the indicated folder. |
PongTong
Psykotic Meat BLACK-MARK
1
|
Posted - 2011.12.22 02:47:00 -
[24] - Quote
CCP Atropos wrote:PongTong wrote: 7. Dialogue titled Errors occurred 'C:\Users\heater\AppData\Local\Temp\nsf6BCE.tmp\repair.exe.log' for details
The contents of this folder will probably have been purged by the time you read this, but I would have loved to get a copy of the log that it wrote out. That would have helped narrow down the error that you were having.
I posted that in point 8. actually, below again in bold.
Traceback (most recent call last): File "repair.py", line 270, in module File "updateSelf.pyc", line 96, in UpdateSelf_nt File "tempfile.pyc", line 293, in mkstemp File "tempfile.pyc", line 228, in _mkstemp_inner OSError: Errno 13 Permission denied: 'C:\Program Files (x86)\CCP\EVE - Buck\repair.exe_qj6e0e'
that was all that was in the log file.
File "repair.py", line 270, in module - this line i modded however, the forum does not allow html. the word module was in anchor tags "<" and ">". |
Cavalira
x13 Raiden.
0
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Posted - 2012.02.22 17:00:00 -
[25] - Quote
I just got the same problem. I was actually logged in, and wanted to grab some iskies from the main toon. As i opened the client i got the "Verification fail".
I tried running the repair. It failed. It asked me to update repair.exe <-- failed So i ran repair as admin. Works now. |
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