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Thread Statistics | Show CCP posts - 0 post(s) |
John Zoltan
Deep Core Mining Inc. Caldari State
0
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Posted - 2016.08.13 11:09:12 -
[1] - Quote
After one month and after that GM Mace wrote in "Support Request #220720":
"Hi,
The account is active with the 2 months subscription added from the payment ID 34042518 which did go through correctly. Please note the cancellation which has been now processed is for the payment ID 34041739, which you have described in your first reply.
Best Regards, GM Mace CCP Customer Support | EVE Online | EVE Valkyrie"
I have not received the $14:95 that you double charged my bank account with.
I want to believe that your offer was: pay for one month and receive two month of subscription, and not: pay for two months and receive one month of subscription. |
DeMichael Crimson
Republic University Minmatar Republic
56013
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Posted - 2016.08.13 12:09:14 -
[2] - Quote
Yeah, sorry to hear about your situation. I know dealing with Customer Support is a pain. Also it probably takes a bit of time for reimbursement to happen.
I suggest you send a reply back to CCP on the Email they sent you and politely ask them to explain. Also you should erase your quoted reply in this thread due to the forum rules.
Quote:10. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.
DMC
'The Plan' | California Eve Players | Proposal - The Endless Battle
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ISD Max Trix
ISD Community Communications Liaisons
293
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Posted - 2016.08.13 19:54:26 -
[3] - Quote
Quote:10. Posting of private CCP communication is prohibited.
The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.
Posting in the forums about Support Tickets won't speed things up, and is a violation of the rules. I suggest you reply to the ticket or email support directly.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
I do not respond to Evemails.
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