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Author |
Thread Statistics | Show CCP posts - 6 post(s) |
Jack Haakaari
School of Applied Knowledge Caldari State
0
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Posted - 2016.08.15 23:47:56 -
[1] - Quote
Docking in Minmatar stations causes the game to go black except for lights, and then the graphics driver to report that it's stopped responding and recovered. If I move the camera around to certain angles, it does it again.
Today, it got stuck in a loop of that, and I got a message saying "Application has been blocked from accessing Graphics hardware."
EVE then crashed and when I opened it again, it acted like it was the first time it'd been run - all my settings gone and the tutorial and intro video were there.
Didn't happen in any other faction's station.
Switching to DX9 and turning off GPU particles alleviated the issue, but now everything's less pretty :/
Does anyone know a better workaround?
Using Win10 with an Radeon R9 270.
Had everything on high settings before and it was running good... |
Beast 667
Pod Goo Extraction Agency IT'S ONLY PIXELS
0
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Posted - 2016.08.16 10:11:41 -
[2] - Quote
Quote:Using Win10 with an Radeon R9 270
Exactly the same issue, same grapic card as well (2 R9 270's). Sent in a bug report with logs but no response yet. |
Shipwreck ThunderStar
Fast and Agile
5
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Posted - 2016.08.17 02:12:08 -
[3] - Quote
I posted in another thread ... these seem to be similar issues.
My screen will go black randomly, then recover. Sometimes the game crashes, sometimes it recovers.
I have to turn off HDR, and reduce other graphics settings, whereas before I was running with almost everything maxed.
I'll try to also turn off my GPU particles to see if that helps. Thanks for the tip! |
Jack Tronic
borkedLabs
240
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Posted - 2016.08.17 02:29:22 -
[4] - Quote
Confirming the same exact problem.
CCP really screwed the pooch to make the OS BLOCK the game from accessing the driver rather than the driver recovering from a crash. |
Jack Tronic
borkedLabs
240
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Posted - 2016.08.18 00:39:21 -
[5] - Quote
**** this, I petitioned it, I literally have an entire useless account as logging into the minmatar station results in immediate crash. |
Neovenator
ZERO T0LERANCE RAZOR Alliance
69
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Posted - 2016.08.18 11:05:45 -
[6] - Quote
Same here. Petitioned it and got the Information that this Issue has been recognized by the DEVs already. They are looking for a Fix right now. The GM told me to lower the "Shadow" Detail to "Low". That didn't fix the Problem for me. I have everything maxed out. Only exceptions are "Interiour Shaders" and "Interiour Detail". They are set to low. HDR is off. Antialiasing is on "low".
I use a HD7970M in my Alienware M17x R4. Latest AMD Graphics-Drivers (16.8).
Actually switching to DX9 is the only thing that works for me
@Jack Tronic: Switch to DirextX9 in the Launcher and then start the Game. You will be able to get back in the Game then.
Groetjes, Neo.
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Eryn Velasquez
109
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Posted - 2016.08.18 14:19:50 -
[7] - Quote
Same Issue here, also R9 270, latest drivers
screen goes black, OS blocks access to graphics hardware, game must be restarted
until the downtime today i did'nt have this issue
now running DX9, everything is working
_GÇ£A man's freedom consists in his being able to do whatever he wills, but that he should not, by any human power, be forced to do what is against his will.GÇ¥-áGÇò Jean-Jacques Rousseau-á_
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Starfang Saber
Rabble Inc. Rabble Alliance
0
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Posted - 2016.08.18 22:19:51 -
[8] - Quote
Same problem here with the R9 270 graficscard |
Neovenator
ZERO T0LERANCE RAZOR Alliance
69
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Posted - 2016.08.19 06:18:20 -
[9] - Quote
I got an answer from the GM to my Support-Ticket. Unfortunally there is solution for the Problem yet. The GM told me to run the Game with DirectX9 until a fix has been released. I guess it will get fixed with one of the coming patches.
Groetjes, Neo.
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Amo Nox
S.T.A.R.S Command Caldari alliance 54683212
0
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Posted - 2016.08.20 20:18:16 -
[10] - Quote
Same issue except 7800 series card. Lowered a bunch of settings no no avail. It's like the screen would shut off and on s few times before it crashed. MY FIX. get to your personal quarters before the total crash if you can. Don't let the camera look down the hall. There is something buggy with the ship display in the hanger. |
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Boru Pat Dragoon
Forbidden Sanctuary Apocalypse Now.
3
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Posted - 2016.08.21 01:32:11 -
[11] - Quote
Tried to log in this morning, crashed as soon as it tried to load into station. I did a full clean install of eve and graphic drives still crashed. Load game up using Dx9 and now games stable. Very annoying what a waste of 3 hours. |
Chi Ana
Project Valhalla. The Initiative.
58
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Posted - 2016.08.21 06:38:31 -
[12] - Quote
Same issue here, already did experience this on the testserver and did file a ticket/bug report for it. Happy to see that ccp takes this serious. |
helana Tsero
Science and Trade Institute Caldari State
591
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Posted - 2016.08.21 22:52:03 -
[13] - Quote
Confirmed.
Ever since citadels deployed Im getting regular driver crashes. Its getting worse every patch. For me its occuring undocking from citadels, landing in sites with a fleet and jumping gates. Get a driver crash on both clients.. sometimes it recovers other times it doesnt.
Several of my corp mates reporting same problem. So this issue is widespread.
The games system requirements have also gone way up since the start of the year.. Please stop doing this ccp..
win 7 64 bit 8 GB ram AMD r900 270. Quad core @ 2.4ghz
"...ppl need to get out of caves and they will see something new.... thats where eve is placed... not in cave." | zoonr-Korsairs |
Meanwhile Citadel release issues: "tried to bug report this and the bug report is bugged as well" | Rafeau |
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Six Ten Vex
Pator Tech School Minmatar Republic
0
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Posted - 2016.08.22 04:35:02 -
[14] - Quote
Same problem here. R9 270 and Minmatar stations have become the bane of my existence since patch. Driving me nuts. |
Sir Mattsimus
Caldari Provisions Caldari State
20
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Posted - 2016.08.22 07:53:24 -
[15] - Quote
I too am experiencing crashes since I docked in a Minmitar station. "application has been blocked from accessing graphics hardware" It was working yesterday though... |
Shipwreck ThunderStar
Fast and Agile
5
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Posted - 2016.08.23 03:32:19 -
[16] - Quote
I submitted a ticket on this...
I was able to capture a LogLite with the issues leading up to the crash; hopefully that helps. |
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CCP Savior
C C P C C P Alliance
61
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Posted - 2016.08.24 15:03:26 -
[17] - Quote
Hi folks,
Just to confirm, we are looking into this issue. At the moment we are trying to narrow down what might be causing the problem and if possible for it to be fixed. Please do keep the bug reports coming in as each one carriers information that might help us identify what might be the culprit. Feel free to pop my name on them as I'll be able to locate them easier.
At the moment we know that crash is occurring for anyone using an AMD graphics card, has their shader settings set to "High" and is attempting to enter a Minmatar hangar. A work around for now would be to set your shader settings to "Low" or as instructed by the GM's, to switch over to the DX9 client.
I'm unable to reproduce this issue in house but would like to know if this still affects the client when using "Med" shader settings. While the difference is subtle between "Med" and "High", it might help us strike off a few ideas of what might be the cause of the crashes.
Our apologies for the crashes, hopefully together we'll be able to find out whats causing the problem and we'll get it fixed as soon as possible.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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CCP Savior
C C P C C P Alliance
61
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Posted - 2016.08.24 15:04:46 -
[18] - Quote
On a side note, AMD released a new set of hotfix drivers (16.8.2) a few days a go. If possible please update to these drivers and let us know if you're still getting the crashes.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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Graf Uta
Zap Blap Mining Co. Nerfed Alliance Go Away
0
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Posted - 2016.08.24 15:54:39 -
[19] - Quote
CCP Savior wrote:On a side note, AMD released a new set of hotfix drivers (16.8.2) a few days a go. If possible please update to these drivers and let us know if you're still getting the crashes.
Did a clean, fresh install of the new drivers to no avail (with an r280x). Here are my results with changing shader settings, all while docked in a minmatar station:
- Low settings everything working as normal
- Medium settings slight hiccup when changes are saved, but otherwise no issues
- High settings instant black screen with a few moments of my ship model and station lighting then driver crash
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Jak'at
Hard Knocks Inc. Hard Knocks Citizens
64
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Posted - 2016.08.24 20:13:39 -
[20] - Quote
Thanks for making this thread. I'll stop assuming it was my recent AMD Radeon update from Catalyst to Crimson and pause my frantic driver troubleshooting/rollbacks.
Docking currently crashes my video driver. It attempts to recover. Screens blank. It crashes. Repeats. Box is unusable until Radeon decides to give up. Most recently docked client tends to lock up and crash.
edit:
CCP Savior wrote:On a side note, AMD released a new set of hotfix drivers (16.8.2) a few days a go. If possible please update to these drivers and let us know if you're still getting the crashes. This does not help. I have tried most recent hotfix all the way back to 15.7.1 catalyst. Same issue, irregardless of driverset. To be candid, I'm about to throw in the towel with AMD. |
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K Raz
Lone Star Warriors Yulai Federation
7
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Posted - 2016.08.24 22:09:04 -
[21] - Quote
Confirming same issue here. Radeon 7850 - Running dual monitors (game only on one) Thought it might be drivers since i once had the same issue with concord station, but with the help of a gm, it got narrowed down to single outdated driver file. Will try with dx9, glad i'm not alone.
Edit: DX9 worked, had some issues in the past with high-sec minmatar stations, they went away - It's the 0.0 ones that crashes. Running window mode. No hocus pocus in the driver settings beside the amd-optimized stuff. I've had problems with volumetric fog before (crashed in a sansha permanent anom a while ago), and the framerate goes to **** in normal anoms with the clouds.
Playable, just odd as frack. |
Rudi Salamanca
Republic University Minmatar Republic
0
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Posted - 2016.08.25 13:53:12 -
[22] - Quote
CCP Savior wrote:On a side note, AMD released a new set of hotfix drivers (16.8.2) a few days a go. If possible please update to these drivers and let us know if you're still getting the crashes.
I have the same problem, whole system locks up when using DX11 and docking at minmatar stations. My system doesn't recover (After 10 mins). R9 280x using driver ver 16.8.2 (latest right now).
Did some tests...
- Using 'medium' shaders works fine. - Changing 'medium' shaders to 'high' when already inside the station is fine, and you can undock without problems. - Immediate re-dock locks system up again. - Timing of lockup varies slightly. Sometimes the fade in had just begun (and things appear to have rendered ok, although still very faded), other times its just a plain black screen, but always happens within 0.5 seconds of mouse pointer changing to initial game pointer. - No problems in space - If I log in with char already inside the station it will lockup every time until I change to DX9. - DX9 works whatever settings.
Good luck
o7
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Shipwreck ThunderStar
Fast and Agile
5
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Posted - 2016.08.26 00:23:39 -
[23] - Quote
CCP Savior wrote:Hi folks,
At the moment we know that crash is occurring for anyone using an AMD graphics card, has their shader settings set to "High" and is attempting to enter a Minmatar hangar. A work around for now would be to set your shader settings to "Low" or as instructed by the GM's, to switch over to the DX9 client.
Well that's not accurate. I don't have an AMD card and I'm still crashing. Also, it's not limited to Minmatar stations.
I crash in space, at sites, and in station.
Same as others have described above ... screen flashes black a few times then game and driver crash.
Hopefully the cause is found and a fix deployed. |
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CCP Savior
C C P C C P Alliance
61
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Posted - 2016.08.29 11:59:47 -
[24] - Quote
Hi folks,
Thanks again for all the feedback, its all been incredibly useful. So we believe we have identified what might be causing the issue with entering a Minmatar hangar and a potential fix for the crash is now on our Singularity server.
In order to ensure that this fix works correctly, I would like to ask those of you who are suffering this crash to attempt to reproduce the issue on Singularity. Again please do let us know if you're still seeing this on Singularity so we can follow up on the fix if needed.
Shipwreck ThunderStar - your crashes appear to be a little different to the one that's only occurring in the Minmatar hangar for AMD users, but the fix on Singularity may correct your problem too. Please do get in touch if you're still getting this though.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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IBIS BANDIT MASTER
IBIS BANDIT MASTERS
6
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Posted - 2016.08.29 12:45:53 -
[25] - Quote
wow this is my exact problem!! im going to test on sisi right now. |
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CCP Savior
C C P C C P Alliance
62
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Posted - 2016.08.29 14:32:23 -
[26] - Quote
IBIS BANDIT MASTER wrote:wow this is my exact problem!! im going to test on sisi right now. EDIT: problem is solved on sisi! no real way to test random events that cause this problem outside of station tho on a sidenote can a mod remove my dupe topic?
My apologies, I was half way through writing a comment to you about this same problem on your thread before being called away from my desk. A work around for now that has reportedly worked for most users is to reduce your shader settings to 'MED'. Hopefully that will allow you to continue playing with no crashes before the fix heads over to Tranquility.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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Neovenator
ZERO T0LERANCE RAZOR Alliance
70
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Posted - 2016.08.31 20:34:24 -
[27] - Quote
Wohooo, so cool. Thank you, i can't wait to go to DX11 again.
Groetjes, Neo.
Mein EVE Online Blog: KLICK
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Shipwreck ThunderStar
Fast and Agile
5
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Posted - 2016.08.31 22:57:41 -
[28] - Quote
CCP Savior wrote:
Shipwreck ThunderStar - your crashes appear to be a little different to the one that's only occurring in the Minmatar hangar for AMD users, but the fix on Singularity may correct your problem too. Please do get in touch if you're still getting this though.
Hmmm. It is probably too early to celebrate, but poking around on Singularity for a while and so far, no crash. Again, I'm on minimum settings. However, to push things, I turned the settings up to almost max, no HDR, Shader at Medium, and so far so good.
Thanks to all who helped diagnose and develop a fix.
(Note: first time on Singularity ... I'll be using it more often now for fitting, etc) |
Algarion Getz
Aideron Corp
204
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Posted - 2016.09.02 10:14:38 -
[29] - Quote
Gaaaaaaaaaaaah. This bug is annoying. I usually play with minimum settings for max. performance, but today i tried max. settings to see the new effects and boom, the game now crashes everytime on login.
Ill try DX9 settings. Pls release the fix ASAP. |
Namri Sotken
Cripple Creek Serrice Council.
0
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Posted - 2016.09.06 23:26:53 -
[30] - Quote
I just wanted to add myself to the list of those having problems with this bug. It initially was only affecting one of my accounts then began affecting this account. I might have had different settings on the other account but am not sure. I usually run with high settings as well.
My video card is an AMD R7 200 series 2GB VRAM. Thankfully, running the clients under DirectX 9 works. |
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Onictus
The Scope Gallente Federation
948
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Posted - 2016.09.07 08:46:26 -
[31] - Quote
Namri Sotken wrote:I just wanted to add myself to the list of those having problems with this bug. It initially was only affecting one of my accounts then began affecting this account. I might have had different settings on the other account but am not sure. I usually run with high settings as well. My video card is an AMD R7 200 series 2GB VRAM. Thankfully, running the clients under DirectX 9 works.
I thus far have only had the issue on this account, my alt hasn't seen it.
GIgabyte 7970
I figured out the DX9 bit a while back......and yeah, only in minmatar stations.
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Cherri Minoa
IronPig Sev3rance
186
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Posted - 2016.09.07 12:00:51 -
[32] - Quote
I run 4 clients on 4 monitors windowed mode.
This began as a crash on one client when entering Minmatar hangars. Later the problem affected all clients. Reducing "Interior Effects" to medium seemed to fix this.
After a few days without issues the second problem started. One of the clients would go black for a few seconds then recover. This would happen randomly a few times on different clients ( I couldn't see a pattern to it ) and eventually one or more client would crash. One one occasion it actually crashed the PC to a reboot, and that's unusual on W10. I am also getting a lot of periods of unresponsiveness, eg. when my ship says it is in warp but just sits there for 20 or 30 seconds.
Typical W10 notification for the event is "application exefile.exe has been blocked from accessing graphics hardware"
Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.160819-1924) AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz 16384MB RAM DirectX 12 AMD Radeon HD 7800 Series Driver File Version: 8.17.0010.1474 (English) Driver Version: 16.300.2511.1001
"If I had been censured every time I have run my ship, or fleets under my command, into great danger, I should have long ago been out of the Service" - Horatio Nelson
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Sidereus Venetio
Dark-Rising Wrecking Machine.
2
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Posted - 2016.09.07 21:27:54 -
[33] - Quote
This first happened to me in space, when I uncloaked near an acceleration gate. That was unfortunate, as it was a trap and my ship was destroyed when being out of game prevented me from burning off.
A couple days later, it began happening more often, in stations. Reading this thread made me realize it was mostly in Minmatar stations, as most folks are saying.
I'm running Windows 10, Radeon 7800 series. Switching to DX9 has mitigated the issue so far. |
Cara Forelli
Meticulously Indifferent
2058
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Posted - 2016.09.08 04:26:04 -
[34] - Quote
Been getting this a lot in the Minmatar Stations. AMD R9 200s here.
Just wanted to mention it did happen once coming out of a gate jump as well...in one of the lowsec systems directly between rens and jita iirc (minmatar space?)
Glad it sounds like there is a fix in the works.
Want to talk? Join my channel in game: House Forelli
Titan's Lament
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Cherri Minoa
IronPig Sev3rance
186
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Posted - 2016.09.08 16:16:41 -
[35] - Quote
Cherri Minoa wrote:I run 4 clients on 4 monitors windowed mode.
This began as a crash on one client when entering Minmatar hangars. Later the problem affected all clients. Reducing "Interior Effects" to medium seemed to fix this.
After a few days without issues the second problem started. One of the clients would go black for a few seconds then recover. This would happen randomly a few times on different clients ( I couldn't see a pattern to it ) and eventually one or more client would crash. One one occasion it actually crashed the PC to a reboot, and that's unusual on W10. I am also getting a lot of periods of unresponsiveness, eg. when my ship says it is in warp but just sits there for 20 or 30 seconds.
Typical W10 notification for the event is "application exefile.exe has been blocked from accessing graphics hardware"
Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.160819-1924) AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz 16384MB RAM DirectX 12 AMD Radeon HD 7800 Series Driver File Version: 8.17.0010.1474 (English) Driver Version: 16.300.2511.1001
Can confirm that the problem is not occurring under DX9
"If I had been censured every time I have run my ship, or fleets under my command, into great danger, I should have long ago been out of the Service" - Horatio Nelson
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Mikkhi Kisht
Vanity Thy Name Is
11
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Posted - 2016.09.11 01:14:51 -
[36] - Quote
CCP Savior wrote:Hi folks,
Thanks again for all the feedback, its all been incredibly useful. So we believe we have identified what might be causing the issue with entering a Minmatar hangar and a potential fix for the crash is now on our Singularity server.
In order to ensure that this fix works correctly, I would like to ask those of you who are suffering this crash to attempt to reproduce the issue on Singularity. Again please do let us know if you're still seeing this on Singularity so we can follow up on the fix if needed.
Shipwreck ThunderStar - your crashes appear to be a little different to the one that's only occurring in the Minmatar hangar for AMD users, but the fix on Singularity may correct your problem too. Please do get in touch if you're still getting this though.
Side note question. With support for DX9 on the chopping block eventually/soon, what will be used as a viable workaround to some issues that, to date, have used the 'switch to DX9' workaround? As they've been a combination of crash, socket closed, game client freezing types of problems at times, what fallback will we have once DX9 gets the big CCP boot outta here??
>Mikk |
Mr 47
State War Academy Caldari State
0
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Posted - 2016.09.11 16:52:50 -
[37] - Quote
Is this fix being deployed with the 13/09/2016 patch? |
Wrench Conne
Pandemic Horde Inc. Pandemic Horde
6
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Posted - 2016.09.12 09:01:35 -
[38] - Quote
Oh wow, I was just browsing the forums because I am in the process of reinstalling the game because I thought that might fix it... then I see that its not just me.
my setup: R9 270 2GB Win 10
When it starts to blink the black screen the thing I've done that has worked 4/5 times to keep the game playing has been to click once every few seconds and every other second click and drag the mouse a tiny bit. Like click and drag a centimeter or two. Sometimes it pops back and plays like normal until next time I decide to enter the station. If it does not then use CTRL SHIFT ESC to bring up the task manager and end the task and restart game.
This might be useful info: I've found was that it does NOT happen while I'm flying my Procurer mining ship but it does on my Vexor and VNI and a couple other ships. |
Gared Calimehtar
South of Heaven Ltd Blades of Grass
2
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Posted - 2016.09.12 14:24:39 -
[39] - Quote
Same problem for me and I'm using 2 x R9 280. Though it happens even if I don't use crossfire (playing windowed). The graphic driver crashes repeatedly as soon as I enter a minmatar station. |
Lawrence Burbs
Absolute Massive Destruction Test Alliance Please Ignore
2
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Posted - 2016.09.13 08:12:16 -
[40] - Quote
Found this thread on google.
I have AMD gpu and crash at minmatar station on "quality optimization" setting. I have to go to performance if I don't want to crash. |
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CCP Savior
C C P C C P Alliance
63
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Posted - 2016.09.13 11:41:37 -
[41] - Quote
Hi folks,
Sorry to hear that more people are coming forward with this issue. After a good run of testing on Singularity by a few helpful players that were able to reproduce the crash, it appears that our fix has eliminated the driver crash they were seeing. The fix will be going out alongside today's release and should hopefully bring an end to the driver crash you're all suffering from.
If anyone is still crashing post today's release, please do get in touch with an in-game bug report. Having your logs attached to the bug report will help us to identify the issue at hand.
On a side note about DX9, while we have openly stated that we are looking to end our DX9 support, there is no set in stone date yet. We are still looking at the painpoints for players and how they can be addressed before we push this idea on. A sticking point at the moment is the Mac client, once we find a solution to their DX11 problem, we'll then be in a stronger position to push on.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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Valex83
Zima Corp Infinity Space.
0
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Posted - 2016.09.13 16:18:29 -
[42] - Quote
I caught that bug after today's patch. But from now it's appears sometimes when I switch between ships in dock. Driver stuck when I changed to legion from stilleto. Moreover this bug happens randomly. |
Neovenator
Schweine im Weltall GmbH
85
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Posted - 2016.09.13 23:31:19 -
[43] - Quote
I'm back on High Details and Shaders. No crashes yet but when i Dock at a Station my GPU Fans are going insane. They seem to be under heavy load (only when i am docked). It doesn't crash but the noise is annoying.
AMD HD7970M
Groetjes, Neo.
Mein EVE Online Blog: KLICK
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CCP Savior
C C P C C P Alliance
63
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Posted - 2016.09.14 13:53:28 -
[44] - Quote
Valex83 wrote:I caught that bug after today's patch. But from now it's appears sometimes when I switch between ships in dock. Driver stuck when I changed to legion from stilleto. Moreover this bug happens randomly.
Double check you have "Download Everything" enabled in the launcher, the slowdown or freeze could be from the client downloading the asset. The Stiletto got a redesign as of yesterdays release so that might explain the momentary freeze.
If you're still seeing it on a regular basis, please do send us a bug report, that way we can start to look into what might be causing this. I know it might sound like a generic response, but without seeing your logs and what kind of set up you have, it can be rather difficult to find out what might be causing the issue.
Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
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