Pages: [1] 2 :: one page |
|
Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Ap0ll0n
Cutting Edge Incorporated RAZOR Alliance
0
|
Posted - 2016.11.15 13:43:11 -
[1] - Quote
What is this, and why do i have to suffer through yet another useless "security" feature that i didnt even ask for? How do i get past this, when CCP insists sending the verification email (that i again have to point out, that i didnt ask for) to an email i created my account with like 10 years ago, which by now doesnt even exist anymore?
And yes i have changed the email since. I have 3 accounts, 2 still works.
All this security is stupid and useless, i-¦d play without password if i could. |
DViz Nana
Stiff Silicate Inc.
0
|
Posted - 2016.11.15 14:27:15 -
[2] - Quote
I am waiting for an email for 5 minutes now. Where is it? How is it being delivered? By pony express? The email address it is stating it is being sent to is valid and working. I just have not received it.
Is it being sent at all?. I hate when you make upgrades. They usually cause problems of one sort or another for me. They usually take a couple of days to clear so that I can play at all. You should pro-rate our subscriptions for us being blocked from playing |
Deamonx32
Crime Trade Inc.
6
|
Posted - 2016.11.15 14:32:04 -
[3] - Quote
Been waiting for over 30 minutes for the verification E-Mail from one of my accounts. The first account worked without any issues, second one I never got an E-Mail, both accounts use the same e-mail address |
Wolfgang Stoermer
30plus Fidelas Constans
0
|
Posted - 2016.11.15 15:23:57 -
[4] - Quote
been about an hour waiting here.
my verification email was going to a hotmail.com address for one account and it didn't arrive.
the one sent to a gmail account worked fine.
I've whitelisted [email protected] in the hotmail antispam filtering - still no joy.
I suspect that outlook.com (microsoft's infrastructure for hotmail) is either deep sixing emails or that the inbound connections from the ccpgames mail server is being throttled (which happens normally).
|
Deamonx32
Crime Trade Inc.
6
|
Posted - 2016.11.15 18:17:29 -
[5] - Quote
Still nothing... |
apollo429
Colonial Industries Badfellas Inc.
0
|
Posted - 2016.11.15 18:39:40 -
[6] - Quote
i have been waiting a few hours as well |
pat777
Tim hortons inc.
0
|
Posted - 2016.11.15 19:00:09 -
[7] - Quote
Same here, wanted to try out the new orca fitting its a hotmail account as well |
MITSINIA T'NASHIA
Angels and Demons Inc. Mordus Angels
0
|
Posted - 2016.11.15 19:10:47 -
[8] - Quote
same problem here 2 accounts on same mail ,got one code one off them i got haven't seen the other yeat have tryet sending ticket 3 times to ccp just got there standard reply 3 times ???? why wont it sent the other code for my acount ?????????? |
broscutza mea
Takahashi Syndicate Takahashi Alliance
0
|
Posted - 2016.11.15 20:01:33 -
[9] - Quote
managed to login, how do i disable this crap 2 factor authentication?
this game is getting worse, it was grate 7 year ago |
broscutza mea
Takahashi Syndicate Takahashi Alliance
0
|
Posted - 2016.11.15 20:08:07 -
[10] - Quote
Wolfgang Stoermer wrote:been about two hours waiting here. my verification email was going to a hotmail.com address for one account and it didn't arrive. the one sent to a gmail account worked fine. I've whitelisted [email protected] in the hotmail antispam filtering - still no joy. I suspect that outlook.com (microsoft's infrastructure for hotmail) is either deep sixing emails or that the inbound connections from the ccpgames mail server is being throttled (which happens normally).
Microsoft is know to have a very tight spam filter, most of the time is very paranoiac, but i think that CCP also has some issues in sending out email due to the amount of email having to send out..., that, some times might be seen as spam by it self
because of that huge number of email gmail and yahoo also receives them slow |
|
Xian Kaioku Khardula
KarmaFleet Goonswarm Federation
1
|
Posted - 2016.11.15 23:10:02 -
[11] - Quote
From quite a bit of users, seems the two services Yahoo and Hotmail are having trouble with codes being sent to verify.
These are both known for tight filters.
Gmail works though. |
TomyLobo
Bros Before Holes The Devils' Rejects
156
|
Posted - 2016.11.15 23:48:43 -
[12] - Quote
CCP better reimburse me for my game time. This is BS. I didn't ask for this. The fact that no one envisioned this **** show shows how narrow minded you are at CCP despite years of experience. |
Karl Jerr
Herzack Unit
121
|
Posted - 2016.11.15 23:50:36 -
[13] - Quote
Same sort of things here; "Since you have enabled Two Factor verification we have sent you a verification code via email. Please enter the verification code"
I never enabled it, and I have nothing in my email box...
I cannot ever log into my accounts via the web. |
Deamonx32
Crime Trade Inc.
6
|
Posted - 2016.11.15 23:52:31 -
[14] - Quote
Xian Kaioku Khardula wrote:From quite a bit of users, seems the two services Yahoo and Hotmail are having trouble with codes being sent to verify.
These are both known for tight filters.
Gmail works though.
Nope, Im having my issues on gmail. Pretty sure its the sending side not the receive |
Jakt Renzokuken
Global Isk Network Ushra'Khan
0
|
Posted - 2016.11.16 01:00:03 -
[15] - Quote
Same here .. on this account i have authenticator enabled , on the other account i don't .. i've been waiting for 1 hour now to receive the email , not an gmail or hotmail , but one provided by my ISP |
Khergit Deserters
Crom's Angels
4718
|
Posted - 2016.11.16 01:57:46 -
[16] - Quote
I'm glad I'm not a CCP dev frantically dealing with this at 2:00 Iceland time. Or a CCP dev who didn't sleep during pre-release week either. Hang in there ye all-- please fix it too! (Going to Plan B for the evening: being the last guy to watch Breaking Bad, at my leisure).
Start the bubble machine!
-Lawrence Welk
|
Bob Lu
Formosa Research Center Fraternity.
0
|
Posted - 2016.11.16 05:32:37 -
[17] - Quote
Ap0ll0n wrote:What is this, and why do i have to suffer through yet another useless "security" feature that i didnt even ask for? How do i get past this, when CCP insists sending the verification email (that i again have to point out, that i didnt ask for) to an email i created my account with like 10 years ago, which by now doesnt even exist anymore?
Same here. I have multiple accounts linked to a email that doesn't exist anymore, and now I have no way to login. |
Nuhrp
The Ascended Refugees
1
|
Posted - 2016.11.16 05:51:48 -
[18] - Quote
No idea how to log in. The e-mail verification went to an e-mail thta filters out the e-mails as spam before it ge ts to my client. Can't even log in to change e-mail settings. |
Dragonfel
Bene Gesserit ChapterHouse Sanctuary Pact
2
|
Posted - 2016.11.16 05:59:04 -
[19] - Quote
13 hours of waiting for a response on this ticket. My other account's email was old and deleted, but I have since recreated it. Still not getting authentication or verification emails,. Refreshing the ticket every few hours to see if anyone responded... still nothing and no expectation of when this might be resolved. |
Sgt Harrison
Badger Badger Badger
0
|
Posted - 2016.11.16 06:29:10 -
[20] - Quote
Ap0ll0n wrote:What is this, and why do i have to suffer through yet another useless "security" feature that i didnt even ask for? How do i get past this, when CCP insists sending the verification email (that i again have to point out, that i didnt ask for) to an email i created my account with like 10 years ago, which by now doesnt even exist anymore?
And yes i have changed the email since. I have 3 accounts, 2 still works.
All this security is stupid and useless, i-¦d play without password if i could.
Have the exact same issue, my second account which I ve had subscribed for about 8 years had an old email address linked to it, tried to change it before the upgrade but there was no option other to verify the email address it had....which I have no access to......
Have tried support (website timing out so I am guess I am not the only one) only to have a mass reply sent back to me advising me to contact support!!!
CCP you must have known there were many paying subscribers with unvalidated email address on your database what did you think was going to happen when your force users to validate through it????
|
|
Julia Brennan
Luna Corp
0
|
Posted - 2016.11.16 08:22:36 -
[21] - Quote
Cant access my main account, because I dont get any e-mail from CCP. As the e-mail behind that account is a custom setup, I can view the mailservers log files. There are no incoming connections. CCP's zendesk support mails come through .. CCP you ****** up!
Now if you could FIX YOUR **** so that I can login to my null sec CEO again .. |
Mister Red Bull
Paxus Shipyards
7
|
Posted - 2016.11.16 09:34:21 -
[22] - Quote
well lucky i'm not the only one , they rejected my info@ email of my company on my accounds , and now i have to proove with a long prosess i'm the owner so they can change it ? well why you ppl changed that after 13 years ? its a perfect working e-mail
they just say : Unfortunately, emails beginning with info@; mail@; admin@, etc. are not supported. If needed, I can change the email address on your account to re-enable access once we verify ownership.
you had to say it 13 and 10 years ago when i enterd it to create the accounds and pay for them not today
just remove this feature , the one B4 patch was working just perfect
getting fustrated
on one acc with a diferent email i get a code after like 30 minits , and then it says i have to use some kind of google auth app to get a code ? well i never asked for this and never activated app options or anything else
totaly lockede out on al my PAYING accounds
i'll give it another day but yhe...
pffff |
OkarasRule
Caldari Provisions Caldari State
37
|
Posted - 2016.11.16 09:42:29 -
[23] - Quote
iv got 8 accounts assigned to a Hotmail account that has blocked me from being able to accsess it which naturaly is convineint, ticket sent in and just waiting on the responces for it will update when I get more info |
Sgt Harrison
Badger Badger Badger
0
|
Posted - 2016.11.16 10:56:15 -
[24] - Quote
Lucky you still have had no reply other then the mass email |
Lipbite
Express Hauler
1906
|
Posted - 2016.11.16 14:03:25 -
[25] - Quote
Getting automated replies. R.I.P. my account. |
FeistyOne
13. Enigma Project
10
|
Posted - 2016.11.16 18:32:13 -
[26] - Quote
Customer service beyond a joke, as stated in posts above you must have been aware of the volume of unverified accounts prior to patch day. Yet still, all people are receiving is automated responses and no further replies with assistance.
just terrible. |
Ho Le Fuk
Garoun Investment Bank Gallente Federation
5
|
Posted - 2016.11.16 19:36:29 -
[27] - Quote
CCP working hard to provide maximum account security. In fact my account is so secure now that i cant even access it myself! Thanks CCP, keep up the good work, and don't worry, we dont need any information or updates on the issue. |
Searbhreathach
Partisan Squadron
32
|
Posted - 2016.11.16 21:12:08 -
[28] - Quote
same issues for me being waiting over 24 hours now no reply from ccp except the automated mass response mail to say I still require assistance |
Dragonfel
Bene Gesserit ChapterHouse Sanctuary Pact
2
|
Posted - 2016.11.16 22:25:37 -
[29] - Quote
To those who have received assistance, how long did you wait in total? Did you get any compensation in game time? I'm going on 32 hours without access to my other paid account and no word about how long I'll have to keep waiting. Wasted my time yesterday checking the ticket and email every so often because authentication codes could come late at any time but are only good for "10 minutes".
More information please. Set expectations or even just give us warnings that this may take a few days to sort out. It's common f'ing courtesy. |
Kirito Litvyak
Svea Rike Circle-Of-Two
4
|
Posted - 2016.11.16 23:40:47 -
[30] - Quote
Only issue i have with this is that you need to verify your email to be able to resend email verification to verify your email. |
|
|
|
|
Pages: [1] 2 :: one page |
First page | Previous page | Next page | Last page |