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Tengu Sphinx
Legends Unbound
0
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Posted - 2016.11.17 19:53:11 -
[1] - Quote
Hey, I'm having a bit of a issue here. I open the launcher and it opens no problem. I put in my password and it logs in no problem but then I click play to run eve and nothing happens. Eve simply won't open.
I mean I was only playing it last night so I'm pretty sure its nothing that I did. Any help on the issue would be greatly appreciated. The launcher version is... 1097946.1045 The Tranquillity version is.. 1908546.
Just incase any of that helps. Thanks. |
John WarpingSlow
110
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Posted - 2016.11.17 21:46:52 -
[2] - Quote
Try this:
1. Open the launcher 2. Click the "E" (upper right section of the header) for the launcher 3. Select: "Start LogLite" (the LogLite window should open) 4. Try to launch a single account from the launcher 5. Wait 30 seconds 6. From the LogLite application, select "File > Save As" and save the .lsw file as a name of your choice. The default location seems to be where the new launcher is installed. Make note of the location. 7. In the launcher, click "Bug Report" (it's written vertically on the far right hand side) This should launch a browser and go to: https://community.eveonline.com/support/submit-bug-report 8. For Category, select: Launcher For Server, select: Tranquility For the title, put something meaningful in like: Launcher not properly launching client (nothing appears) 9. Fill in a brief description and steps to reproduce the problem (exactly as you did it) 10. See that attach files thing? Click "Select and Upload files" and attach the .lsw file you saved above.
This should give the developer some much needed information as to why your launcher won't properly launch your client!
Copy the Bug report number if it gives you one into your thread here. I've seen several developers active in these threads so you stand a really good chance of getting some help here.
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Ramek
Heuristic Industrial And Development AddictClan
0
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Posted - 2016.11.18 18:10:23 -
[3] - Quote
I have the same problem as OP, and from the loglite client, the last lines after pressing "play"-button flags out as errors:
error2016-11-18T18:43:304468C:\EVE2\SharedCache\tq\bin\exefile.exeExeFileMainExefile STARTUP error2016-11-18T18:43:304468C:\EVE2\SharedCache\tq\bin\exefile.exeblueMainRong parameter. error2016-11-18T18:43:304468C:\EVE2\SharedCache\tq\bin\exefile.exeblueMainCryptExportKey info2016-11-18T18:43:304784C:/EVE2/Launcher/evelauncher.exeevelauncherdefaultProcess 4468 finished with exit code -1
( PC name removed, just because ) .
I filled a bug report on this last Sunday, got an auto-reply with a link to my ticket that does not work, so I doubt the ticket is really being looked at.
Just submitted a new one based on John WarpingSlow's guideline. Hopefully this time it will go the right way into the system and find a CS person :)
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Ramek
Heuristic Industrial And Development AddictClan
0
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Posted - 2016.11.18 18:30:14 -
[4] - Quote
Correction, I TRIED to submit a new bug report, and all looked dandy on the homepage, attached log file and all. "ooops error blabla" when pressing submit and nothing was recieved...
Not really happy about that.. |
John WarpingSlow
130
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Posted - 2016.11.19 14:38:53 -
[5] - Quote
Ramek wrote:"ooops error blabla" when pressing submit and nothing was recieved...
Yikes, that is all kinds of bad.
I hope a developer or other CCP staff member can help you sort that one out.
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