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CCP Falcon
CCP Falcon





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Posted - 2017.05.09 12:21:01 - [1] - Quote

Hey guys,

We're currently investigating an issue with the SSO after the deployment of 119.5.

We'll be providing updates in this thread as we work on resolving the problem.

Apologies for any inconvenience this has caused.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3

Captain Campion
Captain Campion
Campion Corp.



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Posted - 2017.05.09 12:24:15 - [2] - Quote

usual process:
1. click eve launcher shortcut
2. eve launcher opens

today's process:
1. click eve launcher shortcut
nothing appears
2. you look in the system tray and realise the launcher has launched
3. double click the launcher in the system tray
launcher opens but is messed up...


launcher messed up
picture: http://imgur.com/a/Ny4e4

sometimes looks like this instead
http://imgur.com/a/AOHxk
then eventually does this
http://imgur.com/a/QHb4f
Reyka Brennivin
Reyka Brennivin
The Darwin Foundation



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Posted - 2017.05.09 12:25:32 - [3] - Quote

I'll take a drink in the mean time.
Amarisen Gream
Amarisen Gream
Omni Galactic
Central Omni Galactic Group



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Posted - 2017.05.09 12:25:57 - [4] - Quote

We thank you for your apologies, Falcon. but this seems to have become a recurring event on patch days. Can you all please take a look at what has been causing these issues every time and figure out a means to prevent it... I know this is personally at least the 2nd time this has happened this year. I know other people complain about it every time we have major patches.

Thank you and good luck.

"The Lord loosed upon them his fierce anger All of his fury and rage. He dispatched against them a band of Avenging Angels" - The Scriptures, Book II, Apocalypse 10:1

#NPCLivesMatter #Freetheboobs

JiYeon M
JiYeon M
Rezeda Core
Rezeda Regnum



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Posted - 2017.05.09 12:26:09 - [5] - Quote

-É -â -¦-¦-ü -+-¦ -+-Ç-+-+-Å-é-+ -ü-Ç-¦-+-â -+-Ç-+-¦-+-+-+-+-Ç-+-¦-¦-é-î -+ -¦-+-é-+-¦-+-é-î-ü-Å -¦ -â-ü-é-Ç-¦-+-¦-+-+-Ä -+-Ç-+-¦-+-¦-+. -Ü-¦-¦-¦-+-¦ -+-¦-+-+-¦-+-¦-+-+-¦ -â -¦-¦-ü -+-¦-+-+ -+ -é-+-¦-¦. -ƒ-+-Ç-¦ -â-¦-¦ -+ -+-¦-â-ç-+-é-î-ü-Å -¦-ï-é-î -¦ -ì-é-+-+-â -¦-+-é-+-¦-ï-+-+ -+ -â-ü-é-Ç-¦-+-Å-é-î -+-¦ -ì-é-¦-+-¦ -+-¦-+-+-ü-¦-+-+-Å -+-¦-+-+-¦-+-¦-+-+-Å, -¦ -+-¦ -¦ -+-Ç-+-å-¦-ü-ü-¦ -â-ü-é-¦-+-+-¦-¦-+.
Cal Sulaco
Cal Sulaco
Praetorian Democratic Guard
The Serenity Initiative



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Posted - 2017.05.09 12:26:14 - [6] - Quote

Also i have lost all my saved accounts on the launcher and can't add any accounts due to the pictures above
SoCal Stoli Rotsuda
SoCal Stoli Rotsuda
Shadow State
Goonswarm Federation



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Posted - 2017.05.09 12:26:26 - [7] - Quote

Launcher is set up to launch 3 accounts - I can get one of them to run, getting the same result (connection reset) as everyone else for the rest
Veryhard Clamiers
Veryhard Clamiers
Aligned Academy CZ-SK



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Posted - 2017.05.09 12:26:32 - [8] - Quote

my log file.

http://prnt.sc/f5sky0

https://pastebin.com/Lkt0wpdF


POST YOU LOG FILE NOT YOUR COMMENTS that not help......
Potato Cakes
Potato Cakes
Makin' Bacon Pancakes



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Posted - 2017.05.09 12:26:45 - [9] - Quote

Same here, verified cache three times already, hit refresh on launcher, still get http://i.imgur.com/qeXITqW.jpg
Jessi Storm
Jessi Storm
New Eden Mining Organisation
The Craftsmen



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Posted - 2017.05.09 12:27:06 - [10] - Quote

on my macbook it works.

on windows 10 PCS not.
SecretService
SecretService
Secret Services



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Posted - 2017.05.09 12:27:23 - [11] - Quote

Jim is dead. RIP
along with my saved accounts.
Waljacov
Waljacov
We will bock you



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Posted - 2017.05.09 12:27:27 - [12] - Quote

Free skillpoints for all Big smileRollBlink
Octavia Daya
Octavia Daya
Sebiestor Tribe
Minmatar Republic



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Posted - 2017.05.09 12:28:12 - [13] - Quote

Tracert if that helps:

Routenverfolgung zu d1hoqe10mv32pv.cloudfront.net [52.222.171.32]
-über maximal 30 Hops:

1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 17 ms 17 ms 17 ms 62.52.200.218
3 17 ms 17 ms 17 ms ae15-0.0002.dbrx.01.fra.de.net.telefonica.de [62.53.11.254]
4 17 ms 17 ms 20 ms ae1-0.0002.prrx.01.fra.de.net.telefonica.de [62.53.11.231]
5 18 ms 17 ms 17 ms decix2.amazon.com [80.81.195.152]
6 28 ms 32 ms 31 ms 54.239.106.226
7 17 ms 17 ms 17 ms 54.239.106.87
8 17 ms 17 ms 17 ms 54.239.5.227
9 * * * Zeit-überschreitung der Anforderung.
10 * * * Zeit-überschreitung der Anforderung.
11 * * * Zeit-überschreitung der Anforderung.
12 17 ms 17 ms 17 ms 52.222.171.32

Ablaufverfolgung beendet.

getting timeouts every time.

edit: why is my Connection routed through Amazon-servers in Seattle?
JFKen Imperia
JFKen Imperia
Beyond Frontier
Pandemic Horde



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Posted - 2017.05.09 12:29:05 - [14] - Quote

Same problem, half of my accounts disappears and impossible to add account, have a "404 like" window instead, or a login issue message (little red window in top right corner of launcher, in the notification area).

http://i.imgur.com/4cGodpq.jpg

edit : my traceroute seem laggy :


1 * 2 ms 1 ms 192.168.0.254
2 36 ms 32 ms 32 ms bauXXXX.fbx.proxad.net [XXXX]
3 33 ms 33 ms 33 ms 213.228.48.62
4 34 ms 35 ms 36 ms montpellier-9k-2-be1001.intf.routers.proxad.net [212.27.58.133]
5 48 ms 46 ms 47 ms p11-cr16-1-be1103.intf.routers.proxad.net [194.149.160.21]
6 50 ms 46 ms 54 ms bzn-9k-5-be2001.intf.routers.proxad.net [194.149.162.22]
7 * * * Request timed out.
8 66 ms 55 ms 53 ms ae-2-3204.ear2.London2.Level3.net [4.69.143.194]
9 53 ms 52 ms 52 ms 195.50.124.58
10 * * * Request timed out.
11 * * * Request timed out.
12 58 ms 54 ms 59 ms 176.32.106.38
13 * * * Request timed out.
14 * * * Request timed out.
15 54 ms 54 ms 54 ms 52.222.226.104

Trace complete.
Astrohaze
Astrohaze
The Scope
Gallente Federation



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Posted - 2017.05.09 12:29:47 - [15] - Quote

Veryhard Clamiers wrote:
my log file.

http://prnt.sc/f5sky0

https://pastebin.com/Lkt0wpdF


POST YOU LOG FILE NOT YOUR COMMENTS that not help......



MOZEK :D
Estela Gatita-Nina
Estela Gatita-Nina
New Eden Trade Guild



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Posted - 2017.05.09 12:30:18 - [16] - Quote

Well someone doesn't have enough integration tests it seems...
capt warhero Isu
capt warhero Isu
Caldari Provisions
Caldari State



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Posted - 2017.05.09 12:30:36 - [17] - Quote

Loging in through steam getting a small white window that says connection reset

after closing that window my steam account is not connected to the launcher
Rhett Lazarus
Rhett Lazarus
Avengers Of Death



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Posted - 2017.05.09 12:30:43 - [18] - Quote

Captain Campion wrote:
usual process:
1. click eve launcher shortcut
2. eve launcher opens

today's process:
1. click eve launcher shortcut
nothing appears
2. you look in the system tray and realise the launcher has launched
3. double click the launcher in the system tray
launcher opens but is messed up...


launcher messed up
picture: http://imgur.com/a/Ny4e4

sometimes looks like this instead
http://imgur.com/a/AOHxk
then eventually does this
http://imgur.com/a/QHb4f



yeah man same here - been trying for an hour to log in
Cybertherion
Cybertherion
Pneumatic Cabal



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Posted - 2017.05.09 12:31:01 - [19] - Quote

My reply is exactly as what is has been after two links to two threads by mods.

µ¡úsï¥sÉ+sï¥

Greylord Kane
Greylord Kane
getyourrocks Corp
Integritas Constans



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Posted - 2017.05.09 12:31:58 - [20] - Quote

Are we in Beta?
Potato Cakes
Potato Cakes
Makin' Bacon Pancakes



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Posted - 2017.05.09 12:32:08 - [21] - Quote

And a traceroute from Michigan, USA:

3 678 ms 811 ms 677 ms 10.71.255.170
4 690 ms 679 ms 680 ms 10.71.10.22
5 689 ms 704 ms 692 ms 10.71.255.242
6 944 ms 764 ms 688 ms 63.148.172.73
7 * * * Request timed out.
8 728 ms 724 ms 703 ms 63-158-36-106.dia.static.qwest.net [63.158.36.106]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 672 ms 665 ms 683 ms server-54-192-122-105.dfw50.r.cloudfront.net [54.192.122.105]

Trace complete.
Ford Syphilis
Ford Syphilis
Center for Advanced Studies
Gallente Federation



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Posted - 2017.05.09 12:32:15 - [22] - Quote

Does this happen every patch?
It has with both patches in my EVE career.

Pretty disappointing.
Slava Gagarin
Slava Gagarin
space traffic control
Heiian Conglomerate



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Posted - 2017.05.09 12:32:26 - [23] - Quote

seems that eve online now only for mac users ....


throw your pc away
Doghunter
Doghunter
CyberShield Inc



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Posted - 2017.05.09 12:32:41 - [24] - Quote

well new eden store doesnt work, can just barly login my accounts page.. and oh yeah as an extra bonus i got scammed buy the dude selling plex codes.. all in all an normal eve day
Gorr Shakor
Gorr Shakor
Shakor Freight and Mining Service



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Posted - 2017.05.09 12:32:53 - [25] - Quote

Astrohaze wrote:
Veryhard Clamiers wrote:
my log file.

http://prnt.sc/f5sky0

https://pastebin.com/Lkt0wpdF


POST YOU LOG FILE NOT YOUR COMMENTS that not help......



MOZEK :D

Made me giggle a bit as well :)
Veryhard Clamiers
Veryhard Clamiers
Aligned Academy CZ-SK



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Posted - 2017.05.09 12:34:28 - [26] - Quote

HA but now i can play thanks ccp :D
Chewytowel Haklar
Chewytowel Haklar
Pandemic Horde Inc.
Pandemic Horde



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Posted - 2017.05.09 12:35:26 - [27] - Quote

I am now seeing 'an error occured' on the same screen that used to say Connection Reset.
JiYeon M
JiYeon M
Rezeda Core
Rezeda Regnum



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Posted - 2017.05.09 12:36:06 - [28] - Quote

-ü-à--à-+, -Å -¦-+-ê-¦-+!!!)))
Gilderan
Gilderan
Fascist Penguins of Purgatory



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Posted - 2017.05.09 12:36:06 - [29] - Quote

I know these things happen every now and again but I am really starting to get concerned for my poor penguins. They need their lord and master and must be getting very squarky by now :)
Autistic Screeching Intensifies
Autistic Screeching Intensifies
I am the Senate



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Posted - 2017.05.09 12:36:08 - [30] - Quote

Reeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee........

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