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Argyle Henderson
Burning Skies Apocalypse Now.
4
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Posted - 2017.05.13 03:02:33 -
[1] - Quote
Bought 1100 plex last night on web site. didn't get it in my REDEEM ITEMS.
Said screw it & CCP went to bed.
Woke this morning got email from CCP that the transaction had went through. took that goddamned long but ok wtf. Logged in.
Plex was in store like Arum. Weird but ok.
Bought 1000 plex (500x2 for one month each) so I could sell for isk on the market. Now I can't find it. I'm pissed off. Almost 40 bucks is gone. plex vault my ass. there isn't one that I can find. I'm about 15 different flavors of pissed off. Where's my sh*t !?!? |
Tanuki Kittybeta
Ripperoni in Pepperoni Trigger Warnings
150
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Posted - 2017.05.13 03:10:59 -
[2] - Quote
inb4lock
now you have to play find the plex vault, hint its in your ui |
Argyle Henderson
Burning Skies Apocalypse Now.
4
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Posted - 2017.05.13 03:27:33 -
[3] - Quote
Found the plex vault.
only has 120 plex.
Where the foch is the Omega game times I paid 1000 plex on in the store? |
Mr Epeen
It's All About Me
11022
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Posted - 2017.05.13 03:34:57 -
[4] - Quote
Argyle Henderson wrote:
Where the foch is the Omega game times I paid 1000 plex on in the store?
Check redeem items.
Mr Epeen
There are 86,400 seconds in a day. You just saved one of them by typing 'u' instead of 'you'.-á Congratulations, dumbass!
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Herzog Wolfhammer
Sigma Special Tactics Group
8438
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Posted - 2017.05.13 03:45:09 -
[5] - Quote
Mr Epeen wrote:Argyle Henderson wrote:
Where the foch is the Omega game times I paid 1000 plex on in the store?
Check redeem items. Mr Epeen
You should charge for this service.
Bring back DEEEEP Space!
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Desmios Sanguis
Insurrection Mercenary Coalition
20
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Posted - 2017.05.13 03:58:49 -
[6] - Quote
several people having the same issue |
Christina Carter
Moonfire Industries
12
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Posted - 2017.05.13 04:18:26 -
[7] - Quote
Customer service isn't CCP's strong suit. They continue to do shady stuff like slip in the patch notes that PLEX can no longer be used to pay for character transfers and say nothing about it until they get called out about it, and this is no different. Make an announcement! Let your customers know that this is being worked on! Keeping people in the dark is not good customer relations. Just sayin... |
Argyle Henderson
Burning Skies Apocalypse Now.
5
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Posted - 2017.05.13 04:40:17 -
[8] - Quote
Mr Epeen wrote:Argyle Henderson wrote:
Where the foch is the Omega game times I paid 1000 plex on in the store?
Check redeem items. Mr Epeen
first place I l00ked there Dr. Einstein. |
Argyle Henderson
Burning Skies Apocalypse Now.
5
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Posted - 2017.05.13 04:42:31 -
[9] - Quote
Christina Carter wrote:Customer service isn't CCP's strong suit. They continue to do shady stuff like slip in the patch notes that PLEX can no longer be used to pay for character transfers and say nothing about it until they get called out about it, and this is no different. Make an announcement! Let your customers know that this is being worked on! Keeping people in the dark is not good customer relations. Just sayin...
no sh8t.
it's like this. I expect this to be solved before Monday morning or ELSE.
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Argyle Henderson
Burning Skies Apocalypse Now.
5
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Posted - 2017.05.13 04:43:18 -
[10] - Quote
Desmios Sanguis wrote:several people having the same issue
how so?
please explain further.
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Sir BloodArgon Aulmais
Fortis Fortuna Adiuvatt Dot Dot Dot
125
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Posted - 2017.05.13 05:43:14 -
[11] - Quote
Argyle Henderson wrote:no sh8t.
it's like this. I expect this to be solved before Monday morning or ELSE.
Or else what.
You gonna cancel all 8 of your accounts right?
File a support ticket, and remain calm |
Vipsan Agrippa
Deep Core Mining Inc. Caldari State
183
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Posted - 2017.05.13 06:32:46 -
[12] - Quote
I like turtles that barrel-roll
They will throw them into the blazing furnace, where there will be weeping and gnashing of teeth.
Alliances will rise and fall, but one constant in Eve is the smouldering dumpster that is C & P.
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Nevyn Auscent
Broke Sauce
3990
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Posted - 2017.05.13 06:57:29 -
[13] - Quote
Christina Carter wrote:Customer service isn't CCP's strong suit. They continue to do shady stuff like slip in the patch notes that PLEX can no longer be used to pay for character transfers and say nothing about it until they get called out about it, and this is no different. Make an announcement! Let your customers know that this is being worked on! Keeping people in the dark is not good customer relations. Just sayin... Except you know, CCP did say about the plex for character transfers as soon as they noticed which was BEFORE the patch happened.
And @Op, entitled much? You are demanding that they resolve a problem in a certain time frame with no idea what the actual cause of it is. Or for that matter if it's a user error because you activated for omega for two months, since you claim to be missing a perfect 1000 Plex, while your initial post said you bought 1100. |
slphy vansyl
Deep Core Mining Inc. Caldari State
36
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Posted - 2017.05.13 09:47:34 -
[14] - Quote
hi here's a link about plex and add time post i've done maybe it can help ther's a bug about the remaining days left... see ya https://forums.eveonline.com/default.aspx?g=posts&t=519335&find=unread |
Christina Carter
Moonfire Industries
14
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Posted - 2017.05.13 09:58:28 -
[15] - Quote
Nevyn Auscent wrote: Except you know, CCP did say about the plex for character transfers as soon as they noticed which was BEFORE the patch happened.
You are correct about CCP making an excuse prior to patch (4 days prior) however, they did not make any statement until a player called CCP out for just slipping that information into the patch note without any kind of announcement. That looks shady on CCP's part.
Look...I honestly don't care if CCP wants to change things, raise the price of PLEX, get rid of the character bazaar, whatever. It's their IP and they have every right to do as they please with their game. And I'm not saying that the change to using PLEX to pay for character transfers isn't truly a technical limitation (I'll give CCP the benefit of the doubt here). What I'm upset about is a lack of consideration towards the player base (CCP's customers) by CCP. Tell me about the changes and why those changes are being implemented. Don't be shady about it and try to sneak it into the patch notes without saying something about it.
Customer service can make or break a business. If a business even looks shady or does shady things then I need to reevaluate my continued support to that business. |
Nevyn Auscent
Broke Sauce
3990
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Posted - 2017.05.13 10:22:32 -
[16] - Quote
Christina Carter wrote: Customer service can make or break a business. If a business even looks shady or does shady things then I need to re-evaluate my continued support to that business.
And if you insist on looking for shady things, you will find them anywhere you look. I get that people want CCP to do things openly, but if you go around looking for problems you will find them, even when there isn't any shady intent going on. So don't go looking too hard. |
Christina Carter
Moonfire Industries
14
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Posted - 2017.05.13 10:37:33 -
[17] - Quote
Nevyn Auscent wrote:Christina Carter wrote: Customer service can make or break a business. If a business even looks shady or does shady things then I need to re-evaluate my continued support to that business.
And if you insist on looking for shady things, you will find them anywhere you look. I get that people want CCP to do things openly, but if you go around looking for problems you will find them, even when there isn't any shady intent going on. So don't go looking too hard.
I didn't go looking for shady stuff. I wasn't the one who called CCP on that matter. Heck, I usually don't post in the forums but I do feel strongly about what has transpired and therefore I will speak my mind good sir!
I don't like being taken for granted. Perhaps you're the kind of person that says "thank you sir may I please have another!" Perhaps you are but I am not! Feel free to bury your head in the sand if that is what you wish. |
March rabbit
Mosquito Squadron The-Culture
2174
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Posted - 2017.05.13 10:55:27 -
[18] - Quote
Nevyn Auscent wrote:Christina Carter wrote: Customer service can make or break a business. If a business even looks shady or does shady things then I need to re-evaluate my continued support to that business.
And if you insist on looking for shady things, you will find them anywhere you look. I get that people want CCP to do things openly, but if you go around looking for problems you will find them, even when there isn't any shady intent going on. So don't go looking too hard. You would need really wide closed eyes.....
The Mittani: "the inappropriate drunked joke"
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John Auscent
What Could Go Wrong DARKNESS.
0
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Posted - 2017.05.13 11:14:13 -
[19] - Quote
IMO(not that anyone cares) i have found CCP customer service excellent compared to other games,also i think you would have had to really go out of your way to miss the plex changes considering they put them in your face every time you start up your eve launcher for the last few weeks. |
Gimme Sake
State War Academy Caldari State
494
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Posted - 2017.05.13 11:20:11 -
[20] - Quote
John Auscent wrote:IMO(not that anyone cares) i have found CCP customer service excellent compared to other games,also i think you would have had to really go out of your way to miss the plex changes considering they put them in your face every time you start up your eve launcher for the last few weeks.
Yeah, but was the tldr version of the announcement?
"Never not blob!" ~ Plato
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Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
1195
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Posted - 2017.05.13 11:53:00 -
[21] - Quote
Argyle Henderson wrote:Found the plex vault.
only has 120 plex.
Where the foch is the Omega game times I paid 1000 plex on in the store? Check your account management. If you used 1000 plex to upgrade to Omega for 2 months that is where you will see the transaction.
If you bought 1000 plex with RL money, just to then use those plex to upgrade to Omega then a fool and his money are easily parted.
User of 'Bumblefck's Luscious & Luminous Mustachio Wax'
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ISD Max Trix
ISD Community Communications Liaisons
1807
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Posted - 2017.05.13 14:12:48 -
[22] - Quote
Since you took to making threats, I will close this thread.
File support ticket and a GM will help you.
ISD Max Trix
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department
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