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Thread Statistics | Show CCP posts - 3 post(s) |
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CCP kieron
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Posted - 2007.09.12 19:13:00 -
[1]
As the EVE community is no doubt aware, Tranquility has been suffering from a number of stability issues over the past few days. These issues have resulted in degraded game play and a number of server reboots.
In the other, multiple server MMOGs this would be noticable but not have as large an impact on the overall community's game experience as players on the affected server could visit other servers. With EVE's single server game world, a server reboot is much more noticable as the entire community is affected.
The EVE server team is diligently working to resolve these stability issues. At this time, we have not been able to determine the true cause of the instability as it is of a variety that none of the staff have seen previously. Efforts such as changing server configuration settings and removing equipment thought to be faulty during the troubleshooting have not proven fruitful. We have called in technicians and specialists from our software and hardware providers to assist in our efforts to troubleshoot, locate and resolve the issues, thus restoring EVE to a stable and enjoyable state.
We are aware of the EVE community's frustration and dissatisfaction with Tranquility's state of health. At this time we would like the community to know we are exhausting every popssible resource to resolve the stability issues and our efforts will not cease until that goal is attained. We ask for the community's patience during this time and apologize for the inconvenience this issue has created.
kieron Director of Community Relations, EVE Online EVE Online, CCP Games Email/Netfang Look Ma, I'm in a Dev thread! Oh wait... |
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David Bonesaw
Gallente Parental Advisory WhoCares.
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Posted - 2007.09.12 19:32:00 -
[2]
good luck CCP.
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Sevarus James
Minmatar Meridian Dynamics FREGE Alliance
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Posted - 2007.09.12 19:36:00 -
[3]
As I've said elsewhere: if you have an employee named "Murphy", FIRE HIM IMMEDIATELY.
Working in a command center eyeballing multiple fortune 200 company web commerce servers, when stuff goes stupid for no apparent reason, it can be a royal PITA getting to the bottom of it.
Good luck in the hunt.
Ubuntu 3d Beryl-Linux Desktop+EVE |
chrisreeves
Gallente Asgard Protectorate Betrayal Under Mayhem
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Posted - 2007.09.12 19:37:00 -
[4]
Thanks. Keep working hard and don't listen to the little whiny *****es that can't handle a few minutes without their internet spaceship -----------------
Originally by: kieron The Ibis was never intended to be a solo OMGWTF mission-farming PWNmobile.
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Luna Starr
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Posted - 2007.09.12 19:45:00 -
[5]
Thank you for all the hard work. My husband also works in the hell of dealing with computer crashes. I understand how much stress you folks endure because you know we are waiting. Eve is unlike any other game and we have to as a community understand for the increditable benefits we get we also have to be willing to endure the growing pain. You guys are doing something no one else is doing so hang in there. Most of us think the game is worth the wait.
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SheriffFruitfly
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Posted - 2007.09.12 19:53:00 -
[6]
Thanks for letting us know!
(crossing fingers, hoping new Drake is still there when I get home from work)
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Yonos
Balsarferskratchin Inc Axiom Empire
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Posted - 2007.09.12 20:01:00 -
[7]
Quote: At this time, we have not been able to determine the true cause of the instability as it is of a variety that none of the staff have seen previously.
So TQ is becoming self-aware?
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Salvis Tallan
Gallente The Shadow Order SMASH Alliance
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Posted - 2007.09.12 20:08:00 -
[8]
Originally by: Yonos Quote: At this time, we have not been able to determine the true cause of the instability as it is of a variety that none of the staff have seen previously.
So TQ is becoming self-aware?
It was only a matter of time... ------
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DoctorDeath
Minmatar Platinum Dragons Kinetic Maelstrom Alliance
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Posted - 2007.09.12 20:13:00 -
[9]
CCP is doing more then any other mmo game company has done. 37k users logged in to the same whatever thousand solar system single instance world . now thay just got to stable out the SQL database. and fix the one broken stran of old code that is give the database server a retrieval error then beating it down to hard system crash.
once thay get that in shape its should be back to peacy prating, mining, pos building, anything posably you want to do besides fly a jovian frig x-) ...
i will be really happy once the CPU load is lowered. I See Dead People !
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Telkkar
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Posted - 2007.09.12 20:31:00 -
[10]
We know you are doing your best CCP, just glad to hear an official announcement :). Keep up the good work :)
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Polaris Rome
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Posted - 2007.09.12 20:32:00 -
[11]
I know you are all doing a great job keep at it
you are the best
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Adhar Khorin
Amarr Portsmouth Defense Industries
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Posted - 2007.09.12 20:39:00 -
[12]
Thank you for the update, and keep at it, I know you'll figure it out. Make sure to lay in a store of Really Good Beer(tm) for after you get it sussed out.
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Mia Kahn
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Posted - 2007.09.12 20:51:00 -
[13]
Edited by: Mia Kahn on 12/09/2007 20:51:53
Quote: At this time we would like the community to know we are exhausting every popssible resource to resolve the stability issues and our efforts will not cease until that goal is attained.
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Sythyss
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Posted - 2007.09.12 20:56:00 -
[14]
I can only imagine how hard it must be to manage a server with 30,000 people logged onto it daily. EvE is unlike any other MMORPG, and I give my kudos to CCP =D
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Jei'son Bladesmith
Bladesmith Mining and Development Consortium
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Posted - 2007.09.12 20:58:00 -
[15]
Originally by: Mia Kahn Edited by: Mia Kahn on 12/09/2007 20:51:53
Quote: At this time we would like the community to know we are exhausting every popssible resource to resolve the stability issues and our efforts will not cease until that goal is attained.
Ha ha Kierons a noob
☼☼☼ Don't even THINK about it rookie...I have all my capacitor and more hit points than you can POSSIBLY imagine. ☼☼☼
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Ariday Pomari
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Posted - 2007.09.12 20:59:00 -
[16]
It's because BoB lost the alliance tournament, isn't it? LOL, I'm kidding. Keep cranking, as I've seen in this thread, you have all the support you need from your pod pilots. :)
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Gloria Spearhead
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Posted - 2007.09.12 21:01:00 -
[17]
Well I was quite happy the server crashed at least once.
2007.09.11 01:13
Victim: Gloria Spearhead Alliance: NONE Corp: The Scope Destroyed: Iteron Mark II System: Gonditsa Security: 0.3
Involved parties:
Name: Larz63 Security: -10.0 Alliance: NONE Corp: ASSASSIN SYNDICATE Ship: Hyperion Weapon: 425mm Railgun II
Name: Pecks (laid the final blow) Security: -9.9 Alliance: NONE Corp: ASSASSIN SYNDICATE Ship: Nighthawk Weapon: Havoc Fury Heavy Missile
Name: Moh'shadeen Security: -10.0 Alliance: NONE Corp: ASSASSIN SYNDICATE Ship: Eagle Weapon: 250mm Railgun II
Name: NERDX Security: -10.0 Alliance: NONE Corp: ASSASSIN SYNDICATE Ship: Drake Weapon: Heavy Missile Launcher II
Name: HCDank Security: -10.0 Alliance: NONE Corp: ASSASSIN SYNDICATE Ship: Drake Weapon: Warp Disruptor II
After that blow, I asked in local to be kill podded to save the jumps and die couragiously.
At one point... I had no hull left on my pod yet the shields of the pod where going back up.
Went back in local and told my pie rats comrades that they where quite lousy.
Someone reponded in local
NOOOOOOO the server is crashing.
Logged back and was alone in the system warping to a moon with a pod full hull and armor.
At least the crash of the server saved my implants. But indeed it's quite anoying not be able to reset your skills because the server is down.
I beleive the CCP team when they say that they are deploying efforts to solve the server stability issues beacause CCP is probably more serious about their game then most players are of their own gameplay.
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Janssen
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Posted - 2007.09.12 21:02:00 -
[18]
I hope you guys find the problem soon. Stressing over this cannot be nice for anyone. I have faith that you will find it and return the stability that I have been enjoying. (as well as all the new features in Revelations)
Keep up the good work.
(When you are on the cutting edge of technology and innovation, you have to make sure it doesn't turn into the bleeding edge)
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bellator militaris
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Posted - 2007.09.12 21:07:00 -
[19]
It is in times such as this that try men's souls. When in the darkness of evil one must use the light to vanquish his aversary. Bellator Militaris SPQR.
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Anani Degagne
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Posted - 2007.09.12 21:08:00 -
[20]
Originally by: Mia Kahn
Quote: At this time we would like the community to know we are exhausting every popsicle resource to resolve the stability issues and our efforts will not cease until that goal is attained.
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Dialatron
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Posted - 2007.09.12 21:09:00 -
[21]
Just a thought...
I work in a company based around applications running with SQL2005/2000 clustering with large scale public web access and I'm sure there are plenty of other players worldwide in a similar situation. Why not throw some of these problems out here for discussion? There's no shame in looking to the community and at the very least some of the more vocal techies might get a proper insight into the problems you will experience as the technology progresses.
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THEGREAT LOBO
Trouble Every Day
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Posted - 2007.09.12 21:13:00 -
[22]
Thanks for letting us know Hope you find the problem soon. ---------------------------------------------
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Lord Asgenar
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Posted - 2007.09.12 21:21:00 -
[23]
Sorry to hear about your problems and I hope you can stabalise the problem quickly, ie. within the next 10 days. At the moment I am using the free trial membership to try out the game and unforunately the instability is adversely affecting my decision as to whether I join permananetly or not.
Being a experianced DBA (ORACLE) myself I quite understand what you are going through and wish you luck
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Gorfob
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Posted - 2007.09.12 21:21:00 -
[24]
It's nice to know what's going on. When you work it out I hope you tell us. The more nerdy of would like to know what it was.
-dbp |
Belmarduk
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Posted - 2007.09.12 21:22:00 -
[25]
Thx for letting us know.Things like that can allways happen and it is good to know you are working towards a solution. It would ease the worries of LOTS of people though it were possible to queue ONEskill. Then one would not have to be afraid of losing skill-time due to server-crashes. Greetings Belmarduk
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Strife Phoenix
Acerbus Vindictum
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Posted - 2007.09.12 21:48:00 -
[26]
Originally by: Dialatron Just a thought...
I work in a company based around applications running with SQL2005/2000 clustering with large scale public web access and I'm sure there are plenty of other players worldwide in a similar situation. Why not throw some of these problems out here for discussion? There's no shame in looking to the community and at the very least some of the more vocal techies might get a proper insight into the problems you will experience as the technology progresses.
Yeah... you got thousands of it professionals here as well. Me, I'm into networking.
ACERBUS-VINDICTUM - Revelare Pecunia! |
JamnOne
Amarr
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Posted - 2007.09.12 22:04:00 -
[27]
It is really simple.
Tell the hamsters to quit chasing the gremlins around in the server room.
Problem Solved.
Have a Nice Day!
_____________________________________________________ "The History of every major Galactic Civilization tends to pass through three distinct and recognizable phases, those of Survival, Inquiry and Sophistication, otherwise known as the How, Why and Where |
Leigh Crusio
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Posted - 2007.09.12 22:05:00 -
[28]
Am i correct in assuming that it is not related to the most recent patch ? I only say this because there was a server / database issue a day before the patch was applied.
Please let us know what the issue was when you resolve it, some of us find it interesting :)
Good luck
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Ale Tricio
Body Count Inc. Mercenary Coalition
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Posted - 2007.09.12 22:33:00 -
[29]
Since your policies do not allow for re-imbursement if nothing is found on your logs and the desync issue is not showing up on your logging system. Would it not be prudent to review your re-imbursement policy given that the desync issue was not around when the policy was created. i.e. These are exceptional circumstances lately where the client and not the service provider should be given the benefit of the doubt given that your unable to verify anything lately it seems??
Is it honestly fair to penalize a paying customer for no fault of his except being in the wrong node at the wrong time for the loss of a ship he had absolutely no control over?
Overall I have been very disappointed in ccp's hard-line approach on this issue especially given that you've admitted many times the problem exists
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Ix Forres
Vanguard Frontiers INVICTUS.
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Posted - 2007.09.12 22:38:00 -
[30]
CCP are doing a great job. I'm sure we can all agree it's a complete PITA to fix anything on this scale, especially if you haven't worked out the cause yet...
(Obligitary MS SQL Server moan )
Well, here's to hoping for the best.
ISKsense | Blog |
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