Pages: 1 2 3 4 5 :: [one page] |
|
Author |
Thread Statistics | Show CCP posts - 3 post(s) |
|
CCP kieron
|
Posted - 2007.09.12 19:13:00 -
[1]
As the EVE community is no doubt aware, Tranquility has been suffering from a number of stability issues over the past few days. These issues have resulted in degraded game play and a number of server reboots.
In the other, multiple server MMOGs this would be noticable but not have as large an impact on the overall community's game experience as players on the affected server could visit other servers. With EVE's single server game world, a server reboot is much more noticable as the entire community is affected.
The EVE server team is diligently working to resolve these stability issues. At this time, we have not been able to determine the true cause of the instability as it is of a variety that none of the staff have seen previously. Efforts such as changing server configuration settings and removing equipment thought to be faulty during the troubleshooting have not proven fruitful. We have called in technicians and specialists from our software and hardware providers to assist in our efforts to troubleshoot, locate and resolve the issues, thus restoring EVE to a stable and enjoyable state.
We are aware of the EVE community's frustration and dissatisfaction with Tranquility's state of health. At this time we would like the community to know we are exhausting every popssible resource to resolve the stability issues and our efforts will not cease until that goal is attained. We ask for the community's patience during this time and apologize for the inconvenience this issue has created.
kieron Director of Community Relations, EVE Online EVE Online, CCP Games Email/Netfang Look Ma, I'm in a Dev thread! Oh wait... |
|
David Bonesaw
Gallente Parental Advisory WhoCares.
|
Posted - 2007.09.12 19:32:00 -
[2]
good luck CCP.
|
Sevarus James
Minmatar Meridian Dynamics FREGE Alliance
|
Posted - 2007.09.12 19:36:00 -
[3]
As I've said elsewhere: if you have an employee named "Murphy", FIRE HIM IMMEDIATELY.
Working in a command center eyeballing multiple fortune 200 company web commerce servers, when stuff goes stupid for no apparent reason, it can be a royal PITA getting to the bottom of it.
Good luck in the hunt.
Ubuntu 3d Beryl-Linux Desktop+EVE |
chrisreeves
Gallente Asgard Protectorate Betrayal Under Mayhem
|
Posted - 2007.09.12 19:37:00 -
[4]
Thanks. Keep working hard and don't listen to the little whiny *****es that can't handle a few minutes without their internet spaceship -----------------
Originally by: kieron The Ibis was never intended to be a solo OMGWTF mission-farming PWNmobile.
|
Luna Starr
|
Posted - 2007.09.12 19:45:00 -
[5]
Thank you for all the hard work. My husband also works in the hell of dealing with computer crashes. I understand how much stress you folks endure because you know we are waiting. Eve is unlike any other game and we have to as a community understand for the increditable benefits we get we also have to be willing to endure the growing pain. You guys are doing something no one else is doing so hang in there. Most of us think the game is worth the wait.
|
SheriffFruitfly
|
Posted - 2007.09.12 19:53:00 -
[6]
Thanks for letting us know!
(crossing fingers, hoping new Drake is still there when I get home from work)
|
Yonos
Balsarferskratchin Inc Axiom Empire
|
Posted - 2007.09.12 20:01:00 -
[7]
Quote: At this time, we have not been able to determine the true cause of the instability as it is of a variety that none of the staff have seen previously.
So TQ is becoming self-aware?
|
Salvis Tallan
Gallente The Shadow Order SMASH Alliance
|
Posted - 2007.09.12 20:08:00 -
[8]
Originally by: Yonos Quote: At this time, we have not been able to determine the true cause of the instability as it is of a variety that none of the staff have seen previously.
So TQ is becoming self-aware?
It was only a matter of time... ------
|
DoctorDeath
Minmatar Platinum Dragons Kinetic Maelstrom Alliance
|
Posted - 2007.09.12 20:13:00 -
[9]
CCP is doing more then any other mmo game company has done. 37k users logged in to the same whatever thousand solar system single instance world . now thay just got to stable out the SQL database. and fix the one broken stran of old code that is give the database server a retrieval error then beating it down to hard system crash.
once thay get that in shape its should be back to peacy prating, mining, pos building, anything posably you want to do besides fly a jovian frig x-) ...
i will be really happy once the CPU load is lowered. I See Dead People !
|
Telkkar
|
Posted - 2007.09.12 20:31:00 -
[10]
We know you are doing your best CCP, just glad to hear an official announcement :). Keep up the good work :)
|
|
Polaris Rome
|
Posted - 2007.09.12 20:32:00 -
[11]
I know you are all doing a great job keep at it
you are the best
|
Adhar Khorin
Amarr Portsmouth Defense Industries
|
Posted - 2007.09.12 20:39:00 -
[12]
Thank you for the update, and keep at it, I know you'll figure it out. Make sure to lay in a store of Really Good Beer(tm) for after you get it sussed out.
|
Mia Kahn
|
Posted - 2007.09.12 20:51:00 -
[13]
Edited by: Mia Kahn on 12/09/2007 20:51:53
Quote: At this time we would like the community to know we are exhausting every popssible resource to resolve the stability issues and our efforts will not cease until that goal is attained.
|
Sythyss
|
Posted - 2007.09.12 20:56:00 -
[14]
I can only imagine how hard it must be to manage a server with 30,000 people logged onto it daily. EvE is unlike any other MMORPG, and I give my kudos to CCP =D
|
Jei'son Bladesmith
Bladesmith Mining and Development Consortium
|
Posted - 2007.09.12 20:58:00 -
[15]
Originally by: Mia Kahn Edited by: Mia Kahn on 12/09/2007 20:51:53
Quote: At this time we would like the community to know we are exhausting every popssible resource to resolve the stability issues and our efforts will not cease until that goal is attained.
Ha ha Kierons a noob
☼☼☼ Don't even THINK about it rookie...I have all my capacitor and more hit points than you can POSSIBLY imagine. ☼☼☼
|
Ariday Pomari
|
Posted - 2007.09.12 20:59:00 -
[16]
It's because BoB lost the alliance tournament, isn't it? LOL, I'm kidding. Keep cranking, as I've seen in this thread, you have all the support you need from your pod pilots. :)
|
Gloria Spearhead
|
Posted - 2007.09.12 21:01:00 -
[17]
Well I was quite happy the server crashed at least once.
2007.09.11 01:13
Victim: Gloria Spearhead Alliance: NONE Corp: The Scope Destroyed: Iteron Mark II System: Gonditsa Security: 0.3
Involved parties:
Name: Larz63 Security: -10.0 Alliance: NONE Corp: ASSASSIN SYNDICATE Ship: Hyperion Weapon: 425mm Railgun II
Name: Pecks (laid the final blow) Security: -9.9 Alliance: NONE Corp: ASSASSIN SYNDICATE Ship: Nighthawk Weapon: Havoc Fury Heavy Missile
Name: Moh'shadeen Security: -10.0 Alliance: NONE Corp: ASSASSIN SYNDICATE Ship: Eagle Weapon: 250mm Railgun II
Name: NERDX Security: -10.0 Alliance: NONE Corp: ASSASSIN SYNDICATE Ship: Drake Weapon: Heavy Missile Launcher II
Name: HCDank Security: -10.0 Alliance: NONE Corp: ASSASSIN SYNDICATE Ship: Drake Weapon: Warp Disruptor II
After that blow, I asked in local to be kill podded to save the jumps and die couragiously.
At one point... I had no hull left on my pod yet the shields of the pod where going back up.
Went back in local and told my pie rats comrades that they where quite lousy.
Someone reponded in local
NOOOOOOO the server is crashing.
Logged back and was alone in the system warping to a moon with a pod full hull and armor.
At least the crash of the server saved my implants. But indeed it's quite anoying not be able to reset your skills because the server is down.
I beleive the CCP team when they say that they are deploying efforts to solve the server stability issues beacause CCP is probably more serious about their game then most players are of their own gameplay.
|
Janssen
|
Posted - 2007.09.12 21:02:00 -
[18]
I hope you guys find the problem soon. Stressing over this cannot be nice for anyone. I have faith that you will find it and return the stability that I have been enjoying. (as well as all the new features in Revelations)
Keep up the good work.
(When you are on the cutting edge of technology and innovation, you have to make sure it doesn't turn into the bleeding edge)
|
bellator militaris
|
Posted - 2007.09.12 21:07:00 -
[19]
It is in times such as this that try men's souls. When in the darkness of evil one must use the light to vanquish his aversary. Bellator Militaris SPQR.
|
Anani Degagne
|
Posted - 2007.09.12 21:08:00 -
[20]
Originally by: Mia Kahn
Quote: At this time we would like the community to know we are exhausting every popsicle resource to resolve the stability issues and our efforts will not cease until that goal is attained.
|
|
Dialatron
|
Posted - 2007.09.12 21:09:00 -
[21]
Just a thought...
I work in a company based around applications running with SQL2005/2000 clustering with large scale public web access and I'm sure there are plenty of other players worldwide in a similar situation. Why not throw some of these problems out here for discussion? There's no shame in looking to the community and at the very least some of the more vocal techies might get a proper insight into the problems you will experience as the technology progresses.
|
THEGREAT LOBO
Trouble Every Day
|
Posted - 2007.09.12 21:13:00 -
[22]
Thanks for letting us know Hope you find the problem soon. ---------------------------------------------
|
Lord Asgenar
|
Posted - 2007.09.12 21:21:00 -
[23]
Sorry to hear about your problems and I hope you can stabalise the problem quickly, ie. within the next 10 days. At the moment I am using the free trial membership to try out the game and unforunately the instability is adversely affecting my decision as to whether I join permananetly or not.
Being a experianced DBA (ORACLE) myself I quite understand what you are going through and wish you luck
|
Gorfob
|
Posted - 2007.09.12 21:21:00 -
[24]
It's nice to know what's going on. When you work it out I hope you tell us. The more nerdy of would like to know what it was.
-dbp |
Belmarduk
|
Posted - 2007.09.12 21:22:00 -
[25]
Thx for letting us know.Things like that can allways happen and it is good to know you are working towards a solution. It would ease the worries of LOTS of people though it were possible to queue ONEskill. Then one would not have to be afraid of losing skill-time due to server-crashes. Greetings Belmarduk
|
Strife Phoenix
Acerbus Vindictum
|
Posted - 2007.09.12 21:48:00 -
[26]
Originally by: Dialatron Just a thought...
I work in a company based around applications running with SQL2005/2000 clustering with large scale public web access and I'm sure there are plenty of other players worldwide in a similar situation. Why not throw some of these problems out here for discussion? There's no shame in looking to the community and at the very least some of the more vocal techies might get a proper insight into the problems you will experience as the technology progresses.
Yeah... you got thousands of it professionals here as well. Me, I'm into networking.
ACERBUS-VINDICTUM - Revelare Pecunia! |
JamnOne
Amarr
|
Posted - 2007.09.12 22:04:00 -
[27]
It is really simple.
Tell the hamsters to quit chasing the gremlins around in the server room.
Problem Solved.
Have a Nice Day!
_____________________________________________________ "The History of every major Galactic Civilization tends to pass through three distinct and recognizable phases, those of Survival, Inquiry and Sophistication, otherwise known as the How, Why and Where |
Leigh Crusio
|
Posted - 2007.09.12 22:05:00 -
[28]
Am i correct in assuming that it is not related to the most recent patch ? I only say this because there was a server / database issue a day before the patch was applied.
Please let us know what the issue was when you resolve it, some of us find it interesting :)
Good luck
|
Ale Tricio
Body Count Inc. Mercenary Coalition
|
Posted - 2007.09.12 22:33:00 -
[29]
Since your policies do not allow for re-imbursement if nothing is found on your logs and the desync issue is not showing up on your logging system. Would it not be prudent to review your re-imbursement policy given that the desync issue was not around when the policy was created. i.e. These are exceptional circumstances lately where the client and not the service provider should be given the benefit of the doubt given that your unable to verify anything lately it seems??
Is it honestly fair to penalize a paying customer for no fault of his except being in the wrong node at the wrong time for the loss of a ship he had absolutely no control over?
Overall I have been very disappointed in ccp's hard-line approach on this issue especially given that you've admitted many times the problem exists
|
Ix Forres
Vanguard Frontiers INVICTUS.
|
Posted - 2007.09.12 22:38:00 -
[30]
CCP are doing a great job. I'm sure we can all agree it's a complete PITA to fix anything on this scale, especially if you haven't worked out the cause yet...
(Obligitary MS SQL Server moan )
Well, here's to hoping for the best.
ISKsense | Blog |
|
Regat Kozovv
Caldari E X O D U S Imperial Republic Of the North
|
Posted - 2007.09.12 22:52:00 -
[31]
While it's been a frustrating couple of days, I'm sure I'm not the only one who thinks so, and I'm certain the server team finds it maddening, if not more so.
I hope you guys are able to get to the bottom of it soon and with as little stress as possible. Good luck! =)
|
Engineer Butters
|
Posted - 2007.09.12 23:07:00 -
[32]
Your comments are touching. Hopefully you think this will buy you more time. You have been saying this for weeks. Sad really, talk is cheap and can be spun numerous ways for quite awhile. What happened to all those logs you sent microsoft over a week ago? You keep adding stuff to an under performing database already. Microsoft has probably told you guys that the current database o/s is not designed to handle this amount of load. They probably have suggested you move to a real database and you guys are unwilling to pay the big license cost and go thru a transition. The interesting part will be how long you can keep this up... good luck
|
Lu dahoe
|
Posted - 2007.09.12 23:09:00 -
[33]
Originally by: Anani Degagne
Originally by: Mia Kahn
Quote: At this time we would like the community to know we are exhausting every popsicle resource to resolve the stability issues and our efforts will not cease until that goal is attained.
Well.. I warned them that liquid and electronic equipment dont mix!
|
Squall5668
Mythos Corp RAZOR Alliance
|
Posted - 2007.09.12 23:17:00 -
[34]
Correct me if I'm wrong, but is't CCP using MS-SQL database? Then what do they mean with "The database issues are still being investigated."? There is your "issue"
Anyway, It's not CCPs fault. I wouldn't mind even for a whole week without EVE if they were to change the database
|
xXSnUgGlEsXx
|
Posted - 2007.09.12 23:22:00 -
[35]
Originally by: Squall5668 Correct me if I'm wrong, but is't CCP using MS-SQL database? Then what do they mean with "The database issues are still being investigated."? There is your "issue"
Anyway, It's not CCPs fault. I wouldn't mind even for a whole week without EVE if they were to change the database
Hell.. id give up 2 weeks of eve provided they credit my game time.
|
SharpMango
|
Posted - 2007.09.12 23:22:00 -
[36]
Come on guys.....
get with the new buzzword wikinomics!!!! Those earlier posters are right....you have literally THOUSANDS of players who are not just internet spaceship geeks, but also in their real lives, highly trained IT professionals. Throw this out into the open, perhaps create a secure subforum what have you where people like those earlier posters can help you get to the bottom of this problem for you.
Make the consumer your producer too! We all want to make this a great gaming experience, throw this out into the open and let those with ideas help you!!
|
Lavalle
|
Posted - 2007.09.12 23:29:00 -
[37]
I would guess that they're unwilling to do that simply because there would be that jerk who would say, 'Hey, I helped fix the server, now give me something in return.' They're handling it quite well, I imagine.
I knew there would be at least one guy to say, 'I'm a paying customer! Blah blah blah...'
Keep it up folks.
|
Kal'rek
Minmatar Black Lotus Heavy Industries Ethereal Dawn
|
Posted - 2007.09.12 23:29:00 -
[38]
Understood. Good luck with the fixing, perhaps an idea might be to mirror all your hardware and then when that one goes down fire the other one up, bit like raid i would guess, allow the data to sync live at dt to the backup server. Then feed the hamsters pay a few million to do it and you customers are trouble free and happy.
regards Kal
|
afiz
|
Posted - 2007.09.12 23:36:00 -
[39]
With the ever growing population of EVE. THis is part of growing pains. I wish CCP luck in finding this issue, and resolving it Best of luck and happy hunting.
TO ALL PILOTS HANG IN THERE !!
fly safe, afiz
|
Anzillu
|
Posted - 2007.09.12 23:58:00 -
[40]
Originally by: Lavalle I knew there would be at least one guy to say, 'I'm a paying customer! Blah blah blah...'
It was inevitable. But, on the other hand, it's quite heartening to see how many posts down he was. |
|
Lady Volesto
|
Posted - 2007.09.13 00:09:00 -
[41]
so dose this mean i can have my raven back that i lost do to instability that every one now knows is real and imaginary like the server hampsters
|
Big Pick
Caldari Caldari Provisions
|
Posted - 2007.09.13 00:11:00 -
[42]
Originally by: Strife Phoenix
Originally by: Dialatron Just a thought...
I work in a company based around applications running with SQL2005/2000 clustering with large scale public web access and I'm sure there are plenty of other players worldwide in a similar situation. Why not throw some of these problems out here for discussion? There's no shame in looking to the community and at the very least some of the more vocal techies might get a proper insight into the problems you will experience as the technology progresses.
Yeah... you got thousands of it professionals here as well. Me, I'm into networking.
I would very much like to help with this issue as well. I spend most of my day in front of debuggers and disassemblers so this kind of troubleshooting is nothing new. The majority of my recent work deals with analysis of Microsoft Visual C++ software on an assembly level. Any specific technical information you feel you can release would be very helpful in coming up with possible solutions.
|
Cardnyl Sin
Gallente Agony Unleashed Agony Empire
|
Posted - 2007.09.13 00:38:00 -
[43]
Edited by: Cardnyl Sin on 13/09/2007 00:39:23
Originally by: CCP kieron As the EVE community is no doubt aware, Tranquility has been suffering from a number of stability issues over the past few days. These issues have resulted in degraded game play and a number of server reboots.
In the other, multiple server MMOGs this would be noticable but not have as large an impact on the overall community's game experience as players on the affected server could visit other servers. With EVE's single server game world, a server reboot is much more noticable as the entire community is affected.
The EVE server team is diligently working to resolve these stability issues. At this time, we have not been able to determine the true cause of the instability as it is of a variety that none of the staff have seen previously. Efforts such as changing server configuration settings and removing equipment thought to be faulty during the troubleshooting have not proven fruitful. We have called in technicians and specialists from our software and hardware providers to assist in our efforts to troubleshoot, locate and resolve the issues, thus restoring EVE to a stable and enjoyable state.
We are aware of the EVE community's frustration and dissatisfaction with Tranquility's state of health. At this time we would like the community to know we are exhausting every popssible resource to resolve the stability issues and our efforts will not cease until that goal is attained. We ask for the community's patience during this time and apologize for the inconvenience this issue has created.
Does any of these resources also include the billing team who really ought to be reimbursing us for these outages? I've yet to see it happen but it would be nice if we actually had time credited to our accounts for a change. -So newbie its not even funny.- |
Armoured C
|
Posted - 2007.09.13 00:45:00 -
[44]
they probably do not tell the public so that there problme doesnt leak to other mmo's so that if they come across the problem they are as much as on there own as CCP are now,
once they have it sorted it will be running better than ever
i have my full confidience that Croud Control Production will get to the bottom of this sooooooon and crush it into tiny pieces and sweep it in the corner of a jovain titan while playing terminator theme tune
as they said the advantage is having everyone in one server is that you play everyone, dissavantage is that if something happens with the server then we all got to wait personally i rather have it the one server as you are playing a TRUE MMOG
get well soon mr tranquality server ( shame there is no place to send a get well card )
|
ATOM ANT
|
Posted - 2007.09.13 00:47:00 -
[45]
Since it appears that no one is providing any usefull input in the way of usefull information regarding anything they might have noticed before the server went for a hike to glacierville, I just thought I'd put my couple cents worth in.
Two nights in a row at aproximately the same time ( around 2400 eve time) I noticed odd ball things happening. First and formost is that the lag got really bad. There seemed to be a total loss of response to any commands in the game. particularily Warp commands. Chat did not appear to be particularily affected. As i was editing members in my corp I noticed that members I had purged days previously had returned with extra priviledges that they had never had. For example; in one case access to a particular hanger had been granted. I would recomend everyone check their members access to various things. I also noticed that when I logged on next day, a load of ice had been put into the station and my hauler was outside the station. I had been uncerimonioulsy dumped the night before and I hadn't had a chance to unload the ice. This along with an assortment of other odd goings on.
Surely some of you others have noticed things that might help troubleshoot and pinpoint Trank's illness. The sooner we get an I.V. in and stabilize this beast the better. Its costing us all isk and I hate missing my fix. :-)
A.A.
|
Raskor
|
Posted - 2007.09.13 00:52:00 -
[46]
Originally by: Cardnyl Sin Does any of these resources also include the billing team who really ought to be reimbursing us for these outages? I've yet to see it happen but it would be nice if we actually had time credited to our accounts for a change.
I've seen it happen but it's been a long time. I've had them reimburse when I specifically asked for it, too.
But, to be totally honest, they aren't likely to give a credit for a 1-2 hour outage, even if it occurs a few times a day.
|
Atez
|
Posted - 2007.09.13 01:05:00 -
[47]
My mates dad is a computer expert and he recons that its...... yeah right.. !! an intermitant fault is almost impossible to diagnose so have pHun guys... jUsT to say that having been in EVE from beta.. this is by a long way not the worst of things to of happend.. good luck and by the way EVE ROCKS!... any news on that jovian invasion can i plug my wesite here !!www.user-guides.co.uk cya!
|
Keithos
Caldari
|
Posted - 2007.09.13 01:50:00 -
[48]
Originally by: Lavalle I knew there would be at least one guy to say, 'I'm a paying customer! Blah blah blah...'
Keep it up folks.
People who say such things really don't understand how fragile (and frustrating) dealing with code can be.
I don't even have to deal with complicated coding (generally) and it still can be one of the most frustrating experiences ever. That said I really wish the server would have picked better times to crash as I lost a couple hours (not much but they do add up).
I wish CCP luck and for now I think it's eve vaction time.
|
Big Pick
Caldari Caldari Provisions
|
Posted - 2007.09.13 01:52:00 -
[49]
Originally by: Atez My mates dad is a computer expert and he recons that its...... yeah right.. !! an intermitant fault is almost impossible to diagnose so have pHun guys... jUsT to say that having been in EVE from beta.. this is by a long way not the worst of things to of happend.. good luck and by the way EVE ROCKS!... any news on that jovian invasion can i plug my wesite here !!www.user-guides.co.uk cya!
There is no doubt that intermittent faults are more difficult to diagnose than those that can be readily replicated. However, with proper data collection in the form of logs, stack traces, and debugger output, even intermittent faults can be quickly rectified. If the issue CCP is having is not related to a particular error or exception, then tools such as profilers and memory usage analyzers will need to be employed. Profilers are preferable, but often if you are dealing with pre-compiled binaries they are not an option. Memory usage analyzers are essentially a glorified user mode memory dump and while very useful for finding memory leaks, they are usually ineffective at locating procedural errors.
|
Gorek Loc
Fine Art Manufactury
|
Posted - 2007.09.13 01:58:00 -
[50]
Originally by: Ale Tricio ...Overall I have been very disappointed in ccp's hard-line approach on this issue especially given that you've admitted many times the problem exists
What should they do then ? Denounce the problem, but promise to get some people on it ? No, that's just plain.... .
We all know they are aware of it, so it shows trust in the community that they publicly declare war on terror... uhm, the stability issues. So the very least, we can do, is trust that they are working on the matter.
I have been quite lucky with the reboot, only the one last night affected me, at a time, where I was docked anyway --- Compare items ? Image 1 - Image 2 Thanks to Daetusk. |
|
Boses
Kapital Punishment Karnal Knowledge
|
Posted - 2007.09.13 02:03:00 -
[51]
Good luck...make sure u have interns making coffee non-stop!
|
Engineer Butters
|
Posted - 2007.09.13 02:06:00 -
[52]
Originally by: Gorek Loc
Originally by: Ale Tricio ...Overall I have been very disappointed in ccp's hard-line approach on this issue especially given that you've admitted many times the problem exists
What should they do then ? Denounce the problem, but promise to get some people on it ? No, that's just plain.... .
We all know they are aware of it, so it shows trust in the community that they publicly declare war on terror... uhm, the stability issues. So the very least, we can do, is trust that they are working on the matter.
I have been quite lucky with the reboot, only the one last night affected me, at a time, where I was docked anyway
But they have denounced this problem for a very long time. They are finally admitting it since it has been increasing over the last couple of months and they can no longer sway-talk it away. Why is there a daily maintenance down time? Is because of the database? I bet it is and it now such that they can no longer control it with the daily down time. MOOC
|
Raz Hurley
|
Posted - 2007.09.13 02:17:00 -
[53]
It's not like it's a bad line of code or a broken bit of hardware. It's volume-related: if you notice it's commonly during European and US evening hours, with very large or record number of users signing on these days. Fix one bottleneck and you create another one (e.g. speed up data retrieval and buffering, and you end up flooding the switch; open the switch and messages queue up too quickly, causing timeout failures and rebroadcasts, increasing traffic, etc).
Difficult part is that with a single play environment, there are, by necessity and definition, chokepoints that will exist in the architecture (you can't just buy a second platform and send half the people over there). Fixing those kinds of problems are very hard.
Nothing against the efforts of CCP staff, but I'm personally not holding out for a miraculous cure. I suspect the problems may be with us for a while. |
kilo6192
|
Posted - 2007.09.13 02:17:00 -
[54]
epic thread..
|
Monstar
Caldari The X-Trading Company
|
Posted - 2007.09.13 02:33:00 -
[55]
Crashes and problems happen (just like shut happens).
I am just annoyed that me and my buddies haven't been able to start new skills on several characters for more than two days. Most likely my corp has lost a year worth of skilling due server outage. A long time ago CCP reimbused crash-days on their bills.
On the other hand, why don't you finally allow to put two skills into skillrow? That way a "can't login to change skill" wouldn't hurt people that much.
And also I wonder why you don't autoreimbuse stuff lost around a crash or ultra lag.
|
Peiter Tomaat
|
Posted - 2007.09.13 03:22:00 -
[56]
When my PC goes **** up, I do a system restore. Granted, only one person uses my system. However, did you guys really not keep the old build in backups? Just roll it back and fix the code on YOUR time.
Either that or credit my account for this downtime. I get to seriously play about once a week. I'm already paying more for this game than it's really worth. All I need a slight breeze and I'll blow out of here....again.
|
Liang Nuren
The Refugees
|
Posted - 2007.09.13 03:37:00 -
[57]
Originally by: Peiter Tomaat When my PC goes **** up, I do a system restore. Granted, only one person uses my system. However, did you guys really not keep the old build in backups? Just roll it back and fix the code on YOUR time.
Either that or credit my account for this downtime. I get to seriously play about once a week. I'm already paying more for this game than it's really worth. All I need a slight breeze and I'll blow out of here....again.
Unfortunately, this shows how little you know about software development, MMO's, and databases. There are many situations that cannot be replicated outside of a live environment. It really could be anything that someone is doing.
It could be that there are bad statistics on a table. It could be that there's some bad RAM on the server. It could be anything.
In the end, please be patient with CCP - they're doing the best that they can (which may be more than you think is possible).
Liang
Yarr? |
Liang Nuren
The Refugees
|
Posted - 2007.09.13 03:40:00 -
[58]
Originally by: Engineer Butters
Originally by: Gorek Loc
Originally by: Ale Tricio ...Overall I have been very disappointed in ccp's hard-line approach on this issue especially given that you've admitted many times the problem exists
What should they do then ? Denounce the problem, but promise to get some people on it ? No, that's just plain.... .
We all know they are aware of it, so it shows trust in the community that they publicly declare war on terror... uhm, the stability issues. So the very least, we can do, is trust that they are working on the matter.
I have been quite lucky with the reboot, only the one last night affected me, at a time, where I was docked anyway
But they have denounced this problem for a very long time. They are finally admitting it since it has been increasing over the last couple of months and they can no longer sway-talk it away. Why is there a daily maintenance down time? Is because of the database? I bet it is and it now such that they can no longer control it with the daily down time. MOOC
To be honest, I bet the daily down times are for refreshing views and maintaining the database - e.g., vacuum'ing out dead rows, analyzing tables, deploying minor code changes on the server side, and/or power cycling the server.
Though they've not been admitting it, I personally didn't notice it in full until the last week or so. It'd been getting pretty bad out in Metropolis about 2-3 months ago - but it cleared up.
Don't jump to conclusions - sometimes they're wrong, and sometimes its a false floor. ;-)
Liang
Yarr? |
Himo Amasacia
Minmatar Fade to Black Inc Interstellar Alcohol Conglomerate
|
Posted - 2007.09.13 04:13:00 -
[59]
I'm sure you are genuinely doing your best. But you insist on adding new stuff to old code. sooner or later its going to ***** because the + sign in one module conflicts with the minus in another module. Sooner or later you guys are going to need to rewrite eve. Distracting us with shiney toys will only work for so long. These problems will only keep getting worse, I predict. And again I'm not critisising CCP here for this issue. I'm damn sure they are doing all they can
My advice for what its worth is to pull the plug on eve for 2 days. Let your customers go visit their families or something or read a book while you have some space to sort out the problem. I know people will scream and shout but really you are saving yourselves a LOT of grief if you just do that.
"Constant practice devoted to one subject often outdoes both intelligence and skill." -Cicero |
flaming phantom
Minmatar Tyrell Corp INTERDICTION
|
Posted - 2007.09.13 04:48:00 -
[60]
im not mad at all with the server issues, **** happens, o well. as being a computer technician i know these things can be hard to figure out.
as least u guys r man enough to admit to these, i flippin hate it when my ISP goes down for days on end and dosnt even do as so much as issue an apology wit the bill or anything....kudos to ccp
|
|
Red Vanmear
|
Posted - 2007.09.13 06:18:00 -
[61]
Over the last few days?.. I am sure that's what the announcement said?? try months!! Sorry, but this is far too little far too late... With, so far no chance of getting time given back by way of an apology.. This is not a free game, I am paying for your server issues with no recompense. Had you been a telephone or cable company, you would be forced by a regulator to pay back the lost time! personally I am going to make the decision to stop chucking good money after bad.. and at the end of the subs I have paid up, I will not be paying any more, and will cut my losses. Thanking us for our patience does not put, often hard earned money back in pockets, nor does it replace items lost by crashes. I realise I am in a fortunate enough position to do this as I haven't ploughed hundreds on pounds/dollars into this game.. And can only hope that those of you that have get rewarded for your loyalty. Fly safe, until the server does one on you!
|
Deadious
|
Posted - 2007.09.13 06:24:00 -
[62]
I agree thanks for informing us... And I am sure you are doing something about it. With Fee for Service all clients should get this, lol it should be standard shouldn't it? I think this thread is giving too much praise for something that does not have a resolution yet. Dont forget it is their job to fix these issues and they get paid (paid well and if not shame on CCP etc).
Quote "Tranquility has been suffering from a number of stability issues over the past few days" lol, I personally have seen alot of instability in this game since I started playing along time ago. So whats new... Ongoing database issues from weeks ago?
As a client / paying customer I say the ongoing instability of EVE is a good thing :) haha, sorry its just EVE's instability has just been a regular occurrence I am learning to expect.
No praise from me, just fix it 1st and we can parise you then... |
Mox Kaleb
Caldari Omega Point Logistics
|
Posted - 2007.09.13 06:48:00 -
[63]
Whinge whinge whinge.
"I pay for this game" etc etc. God forbid that CCP can't provide a stable platform 110 percent of the time. Presumably they should just wake up and give it to us for free...
Whilst I am frustrated by the recent server issues, NOTHING is perfect ALL the time.
If we all got things for free when things go amiss in our lives, there would be no 'rich list', because we'd all be flippin billionaires.
Get over it...
|
Avra Kondaki
|
Posted - 2007.09.13 06:53:00 -
[64]
A world of dreams, built in Heaven FOREVER!!!
Good Luck!
|
Jarath Abyss
|
Posted - 2007.09.13 06:57:00 -
[65]
Originally by: Dialatron Just a thought...
I work in a company based around applications running with SQL2005/2000 clustering with large scale public web access and I'm sure there are plenty of other players worldwide in a similar situation. Why not throw some of these problems out here for discussion? There's no shame in looking to the community and at the very least some of the more vocal techies might get a proper insight into the problems you will experience as the technology progresses.
No offense, but there isn't a way for the web community to really help because you need to have an understanding of the technology and implementation of it on these servers. I doubt anyone here has the inside scoop on how eve is constructed and all the components involved. I support a very popular server product for governments and large corporations and people that make way more $$$$ than me working for companies deploying it and have been around it for 4 times longer than I, still can't diagnose their own issues without me.
CCP, I have complete faith in your abilities to figure this out.
|
SublightNova
Amarr Lightwave technologies
|
Posted - 2007.09.13 07:32:00 -
[66]
Nice to read but about time CCP make some sort of compensation for all the lost equipment, ships, containers, what not... Simply replying in petitions by "it's in our EULA not to do that" doesn't cut it here anymore..
We are suffering so many downtimes and crashes lately that some sort of compensation would at least show the good will of CCP. So far you are only blablafng the same words as a month ago as similar instabilities occured.
Get your act together before you lose too many members.
|
Vanir Dorathim
|
Posted - 2007.09.13 07:41:00 -
[67]
It's always nice to hear confirmation that a known issue is being worked on, and while some small (but vocal) percentage may bemoan the loss of their 2.5 hours of playtime, they should give themselves a reality check. These things happen, and then they are fixed. Once CCP doesnt try to correct the problem, then there's a valid complaint. Until then, find a good sci-fi book, and give your eyes a rest. The game will still be here tomorrow.
|
Ombeline
NextGen Amicitia
|
Posted - 2007.09.13 07:42:00 -
[68]
This is unfortunately one of those problems that you have deal with with a game of this scale. Finding these bugs is of course sometimes very hard and time-consuming.
But there is a simple solution, to avoid all this whining from the players, and it has been there since 2003. They're whining because they have payed for 30 days and sometimes don't get 30 days of playing. And yes, I know you get 30 days of training, I mean 30 days that you can log into the game and actually play. Frankly, I don't know why you haven't done this? Is it too hard to implement in the system? Or is it too $-related? Simple solution: If TQ goes down several times in one day (and messes up the gameplay for players/alliances) then just give all the players one extra day on their subscription.
//Ombeline -- Ombeline of NXG. |
nodderiko
|
Posted - 2007.09.13 07:49:00 -
[69]
Thanks for the update. Now would you please answer my petition. (when you have time of course)
|
Gold Rogers
Solitude Empires United Freemen Alliance
|
Posted - 2007.09.13 07:57:00 -
[70]
I really don't understand why so people are so obsessed with getting a few hours of play time credited to there account or even 1 day.
In the long run what difference would 1 free day make? I mean most of you are probably going to be playing Eve for a while yet does it really matter to you if your billing date gets pushed back by one day?
Also please try to remember that unlike 99% of MMOs out there we get new content and expansions free of charge, so give CCP a break and find something else to do when the game crashes, unless you really think having a go at them on the forums will make them work any faster.
Yes it is a pain but at least they do give us some idea of what the problem is. ---------
|
|
z0rb4
f-EVE-r Endless Horizon
|
Posted - 2007.09.13 08:08:00 -
[71]
Almost 10 years of DBA/sysadmin experience (yes, also with many SQL server versions...) on critical/high-load applications give you a whole new vision.
IMHO, CCP crew is somehow heroic: 1) I bet they're working on legacy environments, provided by former employees/consultants and their choices 2) on a software stack that, albeit being not so bad, DOES NOT PROVIDE serius diagnostic systems to isolate troubles, or at which level troubles are 3) under the pressure of a large user base heavily whining (re-read pt. 1 now, and figure out how they feel) 4) ... 5) ...
:-)
Previous posters are right. With such a large player base, an efficent way to speed up things could be to convert your support needs to an open community activity. And don't be afraid to leak architectural secrets; nobody will open-source-ize EVE, because only few geeks are really masochists :P
Seriusly, good work and good luck
Regards
z0rb4
|
Pedronicus
Caldari Independent Interspace Industiers
|
Posted - 2007.09.13 08:22:00 -
[72]
I hope these problems get sorted out and we can play without the fear of server getting crashed while in midst of important warfare. good luck Holiness is in right action, and courage on behalf of those who cannot defend themselves, and goodness |
Gabriel Tenlegall
Gallente Kharak Confederation
|
Posted - 2007.09.13 08:24:00 -
[73]
Originally by: z0rb4 Almost 10 years of DBA/sysadmin experience (yes, also with many SQL server versions...) on critical/high-load applications give you a whole new vision.
IMHO, CCP crew is somehow heroic: 1) I bet they're working on legacy environments, provided by former employees/consultants and their choices 2) on a software stack that, albeit being not so bad, DOES NOT PROVIDE serius diagnostic systems to isolate troubles, or at which level troubles are 3) under the pressure of a large user base heavily whining (re-read pt. 1 now, and figure out how they feel) 4) ... 5) ...
:-)
Previous posters are right. With such a large player base, an efficent way to speed up things could be to convert your support needs to an open community activity. And don't be afraid to leak architectural secrets; nobody will open-source-ize EVE, because only few geeks are really masochists :P
Seriusly, good work and good luck
I agree with this men. It would be interesting and useful.
Good luck CCP, and many thanks for these things that make EVE what it is: a good game.
|
Mihksie
|
Posted - 2007.09.13 08:30:00 -
[74]
The crashes are annoying - particularly to us noobs on trial accounts who are hoping for a really good impression. I'm a programmer too, so I understand, but I doubt that many do.
I was surprised. I clicked on the link to this topic expecting to see rants and flame wars and found, instead, so understanding okes. You're lucky, CCP. (WoW players would be consulting their lawyers by now.)
I am in favour of the idea to mention the technical issues on the forum, so that the vast distributed problem solving engine (the community) can do its work. Unless, of course, the problems are caused by ISK-sellers who are trying to hack you and publishing them is a great rISK. (For that last pun, I deserve to be podded.)
Does the investigation into Tranquility's behaviour of late include an investigation into some bizarre occurrences that have been happening? For example, I lost a whole load of ISK buying something and never received the item, two of my implants (slots 6 and 10) have disappeared and my friend reported that he logged out from a station and logged back in to find only his pod and the tutorial message laughing at him because he was podded.
|
Mihksie
|
Posted - 2007.09.13 08:35:00 -
[75]
Followup...
To those guys blaming new features for crashes: I'd rather have a little inconvenience and more fun when it does run than an absolutely reliable, but boring, game. (Just my opinion...)
Perhaps CCP should schedule an extended down-time - say 48 hours - to dispatch the gremlins and catch the hamsters - once and for all. If you make sure that EVERYONE knows when it will go down, I'm sure the more mature players will understand. After all, you can still train skills in that time!
(Just remember to add 48 hours to all the trial-accounts that are still running at the time - I'll probably be paying for EVE within the week, but it's always good to think of others...)
|
Gummi
Laughing Leprechauns Corporation
|
Posted - 2007.09.13 08:50:00 -
[76]
Lately I cannot but be reminded of Easter 2005. Except at least then you knew where you stood, the server was offline and not in some qazi-playable state.
Anyway guys I hope you get it sorted. Best of luck, and most importantly keep the community informed.
|
SublightNova
Amarr Lightwave technologies
|
Posted - 2007.09.13 09:24:00 -
[77]
While they pad theirselves on the back and applaud their largest concurrent user on-line count on the frontpage they should realize that the system can't handle that many users. If you read all the problems with lag I'd say drop 15,000 and max 20,000 users.
Also screaming that from the roof on the frontpage and hiding away the server problems on some sublinks doesn't really give me a good feeling. Since I've been a member here I've noticed nothing but server and client crashes.
You call it whining... I call it a very normal and founed reaction to something you pay for isn't delivered. You don't keep quiet when you pay 20 euro amonth for your mobile phone without actually being able to call with it are you?
Server crashes are so frequent that I don't even dare to venture on dangerous missons or mining exp's with the risk of losing my ship or equipment. How is complaining about that whining.. Get a grip.
|
Ghostess
United Mining Corporation
|
Posted - 2007.09.13 09:39:00 -
[78]
I'm very split when it comes to this thing about compensation. It's only right that they don't get money for time we can't play. On the other hand, I'd rather they take the money they'd lose on that and hire more people to fix problems like this instead.
I think what I would like to see the most is in-game compensation without question for any losses incurred due to this. This should include seeing to it that we don't lose training. This might most easily be handle by giving us SP for any DT up until the next time we log in, that is put into the first skill we train after that.
Of course if it keeps up making the game unplayable (or hard to play since you don't know whether it's safe to go out or not or if you'll get compensation for lost equipment) for many days in a short period of time (say more than 4 days in a month) then economic compensation should be given to everyone. It might be a wonderful game but at some point you just have to stop charging for a product that isn't working.
That's my 20 aurar anyway.
CEO - UMC |
Deadly Henkie
|
Posted - 2007.09.13 10:22:00 -
[79]
I think CCP need to convert the SQL db to MSAccess DB
|
Baulath
|
Posted - 2007.09.13 10:47:00 -
[80]
Here's An Idea!
How about a little free play time for those of us who've hardly been able to play the last few days without running into one issue or another? Seven days free or something such would be nice. Would also go some way towards restoring faith in CCP as a company and EVE online as a game.
While We're On Ideas....
How about the ability to queue at least 2 skills in your skill book. So when the server is acting so poorly you can at least set a backup skill which will train during the unexpected down time. Baulath |
|
rushin
Minmatar Purify United Freemen Alliance
|
Posted - 2007.09.13 11:03:00 -
[81]
Originally by: SublightNova While they pad theirselves on the back and applaud their largest concurrent user on-line count on the frontpage they should realize that the system can't handle that many users. If you read all the problems with lag I'd say drop 15,000 and max 20,000 users.
Also screaming that from the roof on the frontpage and hiding away the server problems on some sublinks doesn't really give me a good feeling. Since I've been a member here I've noticed nothing but server and client crashes.
QFE
And in the last month it's not just server crashes, i get dumped back to desktop with 'connection lost' more and more frequently (and no it's not my connection). havent been able to play at all in the last 3 days, not all of us play for 10 hours a day, in the free time i have the server has either been down or i just lose connection every 30mins. I don't find it reasonable you execpt me to pay for this.
Shard the server already, or wait for enough people to get pi55ed off and leave so that concurrent users become something your systems can manage. Option 2 isnt the good one btw.
|
Cyberman Mastermind
|
Posted - 2007.09.13 11:08:00 -
[82]
Problems occur. People are angry about that. Rightfully so. We do pay CCP to provide a stable game, which of course is not always possible. But that doesn't mean we have to praise CCP every time they fix a bug. Or curse them when there is one.
Not being able to play is unfortunate. Not being able to set a skill is a serious problem, in a game where your advancement is being measured with the real life time you exist and train. If this isn't reason enough for a skill queue or at least automatic upgrade to the next skill level, then I don't know what is. You can work around downtime, but not around random crashes. -------------------------------------------------- I'm a rich person. How I know? I can afford to be a miner. |
Myfanwi
|
Posted - 2007.09.13 11:09:00 -
[83]
ummm monthly charge = 14.95 (either euro or $) cost per hour (14.95/30days * 23hrs) = 2.1cents
So losing 1 hour each day, results in those theiving gypsy barstewards at CCP riping us off the the account of 60 cents a MONTH. 7 dollars / euros a year !! I could alomost buy....ummm....fek all with that these days.
OMG cancel cancel call the bizzies
Sarcasm aside, keep at it CCP, be nice to have the stability back, just throw in a good Christmas pressie for us to keep the kids happy :D
|
Baulath
|
Posted - 2007.09.13 11:19:00 -
[84]
Skill queue system! Come on it's not hard and would keep people happy... Well at least some what happier.
Skill... Queue... System! Sing it with me!
Baulath |
Dave Thull
Amarr Imperial Academy
|
Posted - 2007.09.13 11:20:00 -
[85]
Originally by: Deadly Henkie I think CCP need to convert the SQL db to MSAccess DB
you must be mad!
Hope you get things sorted soon CCP, good luck! heh |
Myfanwi
|
Posted - 2007.09.13 11:21:00 -
[86]
ummm monthly charge = 14.95 (either euro or $) cost per hour (14.95/30days * 23hrs) = 2.1cents
So losing 1 hour each day, results in those theiving gypsy barstewards at CCP riping us off the the account of 60 cents a MONTH. 7 dollars / euros a year !! I could alomost buy....ummm....fek all with that these days.
OMG cancel cancel call the bizzies
Sarcasm aside, keep at it CCP, be nice to have the stability back, just throw in a good Christmas pressie for us to keep the kids happy :D
OK, enough.....thats just my ummmm 2 cents anywho
|
Mininggirlie
|
Posted - 2007.09.13 11:50:00 -
[87]
If CCp is acknowledging they have a problem , why is this still the response we are getting from petition GMs??
"Hi there,
Thank you for contacting us again.
After a re-examination of your case, there's indeed no evidence supporting the claim that the loss happened as a result of the malfunction of our severs/database during your reported time. So I'm afraid the decision cannot be overturned in this case and we're sorry for being unable to help further in this case but here're some suggestions which might be helpful to minimize/reduce the occurrences of such incidents for you in the future.
1. Try to clear up your cache.
2. Open as few applications as possible when you play EVE on your computer.
3. Shut down any P2P software which may disrupt the network connection between our sever and your client when playing EVE.
Hope that helps. Thank you.
Best Regards, GM LionFaithful EVE Online Customer Support "
Im basically still getting its a not our fault , its yours. The second eve crashes and goes into the "Proxy message" , I then log into EQ and play fine . If it is a problem only on my end : 1. why are there SOO many posts of the servers down ?? , 2. Why have you guys posted that it's database problems and yall are working on it?? 3. why does it happen to both my computers at same time??and last 4. why can I play EQ without a system reboot or anything??
Shads
|
Arimus Darkhart
Caldari
|
Posted - 2007.09.13 12:08:00 -
[88]
Originally by: Big Pick
There is no doubt that intermittent faults are more difficult to diagnose than those that can be readily replicated. However, with proper data collection in the form of logs, stack traces, and debugger output, even intermittent faults can be quickly rectified. If the issue CCP is having is not related to a particular error or exception, then tools such as profilers and memory usage analyzers will need to be employed. Profilers are preferable, but often if you are dealing with pre-compiled binaries they are not an option. Memory usage analyzers are essentially a glorified user mode memory dump and while very useful for finding memory leaks, they are usually ineffective at locating procedural errors.
One problem with alot of your suggestions above: CCP do not have access to the source code for the OS the server runs on nor for the database server itself.
I would suspect from the comments we have had that the issue does not reside just in the CCP code but is tripping a bug somewhere inside either the DB server code, OS or drivers...
-- Users are like a virus - each causing a thousand tiny crises until the host finally dies. |
Kishara SalSolo
Minmatar The Cadre
|
Posted - 2007.09.13 12:20:00 -
[89]
Edited by: Kishara SalSolo on 13/09/2007 12:21:40 It's quite funny to see some people thinking that sharding will cure all problems. It might solve some technical issues but in my case for instance Eve would loose it's appeal. I chose Eve excatly because it's one big universe..make 2 shards and the population will be so low Eve would be boring.
My work is troubleshooting complicated problems in an Enterprise enviroment but I'm really happy my company is not involved in this...from experience this types of problems are extremely difficult to nail.
Some has mentioned a forum for techies to try and help and I like the idea. However first of all that kind of forum would have to be heavy moderated and also closed to avoid posts that are not beneficial. Second, I hardly doubt it will help in the end as someone already have pointed out the solution will probably require full in-depth knowledge of CCP's system. That is not possible via a forum no matter how forthcomming CCP would be with info. Still, worth a try :)
I am afraid the best thing we all can do right now is just to sit back, send our best wishes to those who are working on the problem and be patient.
|
Cornucopian
Gallente Dutch Omega United Freemen Alliance
|
Posted - 2007.09.13 12:25:00 -
[90]
how come server down threads are flamed for 9 pages in General Discussion
and server down threads in the information portal are licked as if they contain pure win for 3 pages?
just a slight discrepancy there.... ----------------------------------------------- "post with your main. delete your alt, you sad little exploiting metagamer."
Originally by: Royaldo
complete win by Cornucopian!
|
|
Unworldly1
Gallente Clown Corp
|
Posted - 2007.09.13 13:10:00 -
[91]
Originally by: Cornucopian how come server down threads are flamed for 9 pages in General Discussion and server down threads in the information portal are licked as if they contain pure win for 3 pages?
Probly cos the noobs looking to complain go to General discussion, whereas people actually looking for Information come to the Information portal. And when they find information in the information portal, they lick the thread like it contains pure win, because, considering their goal, it does :D
Anyway, some guy a while back said something about "writing old code onto the new code" or whatever. Yep, you're probly right - which, i expect is one good reason for the new Engine coming with Rev3 :D
On a more topic-related note: Sock it too those damned Gremlins, CCP. They've been haunting the compies for too long. also, as a note to make you all jealous, in the last month i've been disconnected from server only twice, and suffered unreasonable lag (i currently live in Dodixie, so there is such a thing as 'reasonable' lag... just like people living in, say, oursulaert, or jita have high resistances to lag) a mere 3 times. What can i say, connecting to EVE from Australia must use cables made entirely of win :D
|
Johnathon Desoto
Caldari United Federation of Planetary Systems
|
Posted - 2007.09.13 14:23:00 -
[92]
This is disgusting!!!! In the game news article 'Possible' has been spelt wrong in the last paragraph!
Oh... btw, Good Luck CCP
|
Eemaavi
Amarr
|
Posted - 2007.09.13 15:44:00 -
[93]
Originally by: Mininggirlie If CCp is acknowledging they have a problem , why is this still the response we are getting from petition GMs??
"Hi there,
Thank you for contacting us again.
After a re-examination of your case, there's indeed no evidence supporting the claim that the loss happened as a result of the malfunction of our severs/database during your reported time. So I'm afraid the decision cannot be overturned in this case and we're sorry for being unable to help further in this case but here're some suggestions which might be helpful to minimize/reduce the occurrences of such incidents for you in the future.
1. Try to clear up your cache.
2. Open as few applications as possible when you play EVE on your computer.
3. Shut down any P2P software which may disrupt the network connection between our sever and your client when playing EVE.
Hope that helps. Thank you.
Best Regards, GM LionFaithful EVE Online Customer Support "
SNIPPED Whining
Shads
How long before this post gets modded...... Yeah I'm an Alt- Go cry elswhere |
Engineer Butters
|
Posted - 2007.09.13 16:00:00 -
[94]
Originally by: Eemaavi
Originally by: Mininggirlie If CCp is acknowledging they have a problem , why is this still the response we are getting from petition GMs??
"Hi there,
Thank you for contacting us again.
After a re-examination of your case, there's indeed no evidence supporting the claim that the loss happened as a result of the malfunction of our severs/database during your reported time. So I'm afraid the decision cannot be overturned in this case and we're sorry for being unable to help further in this case but here're some suggestions which might be helpful to minimize/reduce the occurrences of such incidents for you in the future.
1. Try to clear up your cache.
2. Open as few applications as possible when you play EVE on your computer.
3. Shut down any P2P software which may disrupt the network connection between our sever and your client when playing EVE.
Hope that helps. Thank you.
Best Regards, GM LionFaithful EVE Online Customer Support "
SNIPPED Whining
Shads
How long before this post gets modded......
Hi I would not close the petition. I have found they try and have the petition closed in one shot. I feel they try and get you to give in and move on. I would reply back saying please check the time of when this happened against the time of the server problems. Do not let it die if you think you are being wronged. Just my opinion. :)
|
Jordan Musgrat
Convergent Firmus Ixion
|
Posted - 2007.09.13 16:31:00 -
[95]
Hey, server seems to be more stable, any updates as to whether you've found the problem yet? -----------
Primary is family values, secondary is 0.0... |
Red Vanmear
|
Posted - 2007.09.13 16:50:00 -
[96]
Originally by: Mox Kaleb Whinge whinge whinge.
"I pay for this game" etc etc. God forbid that CCP can't provide a stable platform 110 percent of the time. Presumably they should just wake up and give it to us for free...
Whilst I am frustrated by the recent server issues, NOTHING is perfect ALL the time.
If we all got things for free when things go amiss in our lives, there would be no 'rich list', because we'd all be flippin billionaires.
Get over it...
ARE YOU FOR REAL??? if you had a new car... it breaks down constantly.. are you really expecting us to believe you would put up with it??? NO.. you would take it back and get it repaired.. if the repair kept failing, you would demand your money back... Please, if you want to make a point, stop smoking ***** and make it when your straight... Nobody is asking for anything free... we are asking for what has already been paid for. Nobody is asking for 110% platform stability.. though many other online game servers seem to manage it, we are asking for at least 99%. When you pay for goods, you EXPECT a certain level of service.. which as it stands CCP are not providing! you can blame microsoft for their awful SQL, but CCP were not forced to take the option.. they took a market gamble.. its gone wrong.. and its YOUR money that is paying for it.. Wise up Mox, there are rules of fair enterprise, and its people like you that let companies get away with it.. do you really think that by "kissin butt" that CCP are going to give you something?.. So while you tuck into your dinner in your average life.. remember the guy running CCP is probably eating out in a nice big restaurant on your money tonight. Tell you what, if you ever run a business, and I do. I am going to come into your business and shaft you because you really are on another planet and do not have a clue about customer retention, or good business practice, and you clearly don't mind what happens to your money! all be billionaires?.. I think you would still be poor!
|
Sereniaz
|
Posted - 2007.09.13 16:59:00 -
[97]
Although I appreciate CCP are pulling all the stops to get this issue fixed, I do wonder why this problem started to occur in the first place. The server seemed stable up until 3-4 days ago and then suddenly started to play up. This would suggest that some change was made (hardware, software, configuration) around that time that has caused the issue. Standard ITIL Change Management processes, if implemented, would have helped in this case. Alternatively, perhaps a scenario is occuring within the gameplay which has never happened before, which the program and/or database cannot handle properly.
Whatever it is, I wish CCP and its partners all the best in finding the cause and a swift resolution to the issue! I myself won't be putting my character in any situation where I could lose a ship until this is fixed once and for all. |
Jimer Lins
Gallente Sanctuary
|
Posted - 2007.09.13 18:22:00 -
[98]
If EVE cost as much as a car and if crashes of the EVE DB server resulted in people dying in flames on a highway, that analogy might hold a little bit of water.
As it is... Not so much.
SEARCh- we find sites for you! |
Rabiator
|
Posted - 2007.09.13 19:05:00 -
[99]
Originally by: Engineer Butters Your comments are touching. Hopefully you think this will buy you more time. You have been saying this for weeks. Sad really, talk is cheap and can be spun numerous ways for quite awhile. What happened to all those logs you sent microsoft over a week ago? You keep adding stuff to an under performing database already. Microsoft has probably told you guys that the current database o/s is not designed to handle this amount of load. They probably have suggested you move to a real database and you guys are unwilling to pay the big license cost and go thru a transition.
Unlikely. Microsoft's SQL Server (which EVE is using now) is the best they have to offer. Any switch to a "better" database would involve going to Microsoft's competition. And that is assuming that something like Oracle would actually perform better.
Even assuming that it does, I'm sure it would take some time to adapt the server code to work with the new database. So don't expect a quick solution from replacing SQL Server.
|
aqil
|
Posted - 2007.09.13 19:44:00 -
[100]
I certainly sympathize. I am an IT Director for a small communications company. However, we do pay money for a service that we are not getting. I wonder if all of these well wishers replying here would be as nice to the cable company if their high speed connection went down or if they would be as happy if they opened their McDonald's bag and found half their food missing. I'm not trying to be a jerk, but nice words about how hard you are working doesn't make me feel any better about not getting a service I pay for when I want it. You should give people what they pay for or reimburse them if you care so much.
|
|
Reiisan
|
Posted - 2007.09.13 20:02:00 -
[101]
Originally by: Baulath Skill queue system! Come on it's not hard and would keep people happy... Well at least some what happier.
Skill... Queue... System! Sing it with me!
Skiiiiiiiiiiiillll queue syyyyyysteeemmm!! I only wanna Skiiiiiiiiiiiillll queue syyyyyysteeemmm!! Just a simple Skiiiiiiiiiiiillll queue syyyyyysteeemmm!! That's just what I want!
|
Larieen
|
Posted - 2007.09.13 20:15:00 -
[102]
So is anybody back on or is it still shut down to all?
|
|
CCP kieron
|
Posted - 2007.09.13 22:21:00 -
[103]
A number of players from various server-related disciplines have offered suggestions, potential errors and services in an effort to assist us with resolving the stability issue plaguing Tranquility earlier in the week. I would like to thank those players for their assistance.
The troubleshooting currently stands as such- we have a huge (80G) amount of logs going back to Monday that we and our partners must sift through. The server team has identified a problematic area of the code and have made changes which seems to be working, but these changes are only a temporary measure. We are continuing analysis of the logs to determine exactly where the code error is in an effort to provide a permanent resolution.
kieron Director of Community Relations, EVE Online EVE Online, CCP Games Email/Netfang Look Ma, I'm in a Dev thread! Oh wait... |
|
Larieen
|
Posted - 2007.09.13 22:39:00 -
[104]
ok thanx kieron for the update you dont even know how much that means..keep it up i have faith in you guys!!
|
Gloria Spearhead
|
Posted - 2007.09.13 22:51:00 -
[105]
Edited by: Gloria Spearhead on 13/09/2007 22:52:54 I am not a programmer and dont wish to proclaim anything here close to this.
My comment is from a mere player and the knowledge I got is from reading posts and devs blogs since 2004 from when I came across eve online.
For shure it's probably the 3rd or 4th thread I stumble upon on eve's server stability issues.
If you bare with me, going back to 2003 when the server went live after beta, CCP team had to ''cap'' the server to 5000 concurrent because the server could'nt handle the stress. That is way back in 2003. I came across this information tru an old feed in the forums. When I first got in the game in 2004, there was some server crashes back then and alot of nod server crashes.
Then came exodus patch witch was an epic one. For a whole week, the server was having hickups and if memory serves right the market was down for 2 or 3 days after exodus patch.
Then... I think if I am correct the dev team started to really look into stability issues of the server. Hardware improvements came in such has discussions on new hardisks and new slates. The ramsan disks and IBM slates where chosen and pushed the eve server to top 500 servers in the world.
Then software improvements came in and talks abouts staking python and reprogramming and recoding eve sofware achetecture.
Game play was modified; ie. jumps gates where delieted, drone bays where halved and bookmarks copying is a thing of the past now. Agent missions where moved out of core systems also. All this to ease out stress on the server in very crowded systems such has Jita for instance.
Meanwhile concurrent went from 5000 to 35 000 and more.
Now whe are back again faced with the same server stability issues.
I donno. For me I dont see node servers crashes anymore. Now it's the whole server crashing all togheter that we see these days. Improvements to the hardware achetecture are maybe just delaying now what was back then known as server nodes crashings.
A thing I never saw since 2004 is modules disapearing. This I never encountered before. It appened to me 2 weeks ago. A module I was fitting just vanished out in thin air. The petition is still opened since 2 weeks ago and still not resolved.
Like a peep said in a dev blog back in mid 2005 about the server stability issues, eve server will be unstable at 20 000 concurrents, then at 35 000 and so on. I cant find the blog from 2005 (was I think just before cold war patch) but looking back I can say he was a bit prophetic.
Now (I will say it) maybe the server might need to be capped out at 35 000 concurrent witch is about what the server can handle without crashing.
|
Thargat
Caldari S-44
|
Posted - 2007.09.13 23:39:00 -
[106]
Hehe, I find it funny that some people get really mad over these rather few crashes (I play 6-8 hrs a day and EvE is up 99% of the time, and alot of times when it crashes I'm not even sure if it's TQ or a problem with my ISP).
Some of the posts here makes me think of a funny scenario... "ZOMG the interstate is closed for 2hrs because someone had a bad accident and crashed... stoopid government... I demand my tax money back"...(what money, half a dime?)..
ps: "I work with checking and supporting upgrades of extemely large network systems with hundreds of thousands of simultaneous users" and all I can say is GJ CCP. =)
There's only one sig that matters... and that's Radius. |
Katrina Starr
|
Posted - 2007.09.14 01:34:00 -
[107]
This acts quite a lot like a database problem I encountered when I worked with a firm contracting to a large company. We were using Paradox (mgmt thought it seemed like a good idea at the time?) as a base for a product, and the client's needs soon expanded past the capabilities of the database. While that's much less likely with today's professional generation of products such as Oracle and Sybase, the symptoms are much the same -- such as the need to reset the db sometimes multiple times in a day when the query count and complexity gets high.
Most likely your dbas have already thought of this, but sometimes it's the little things............
|
Kerfira
|
Posted - 2007.09.14 08:49:00 -
[108]
The recent instabilities are most likely due to CCP's adherence to the new legislation in the UK requiring companies to show strict adherence to equal oppotunity laws when employing hamsters.
Since the introduction of these laws, CCP has been forced to abandon their male-only policy when recruiting for their hamster server work-force. This is no longer legal and the subsequent employment of female hamsters and their integration into the workforce has caused the efficiency of the whole hamster workforce to drop dramatically due to not wholly understood but frequent interactions between the two groupings.
Research ongoing.....
Originally by: CCP Wrangler EVE isn't designed to just look like a cold, dark and harsh world, it's designed to be a cold, dark and harsh world.
|
Grendel Wulfsbane
Caldari Disciples of the Crucible
|
Posted - 2007.09.14 10:51:00 -
[109]
Originally by: aqil I certainly sympathize. I am an IT Director for a small communications company. However, we do pay money for a service that we are not getting. I wonder if all of these well wishers replying here would be as nice to the cable company if their high speed connection went down or if they would be as happy if they opened their McDonald's bag and found half their food missing. I'm not trying to be a jerk, but nice words about how hard you are working doesn't make me feel any better about not getting a service I pay for when I want it. You should give people what they pay for or reimburse them if you care so much.
I've actually had both of those happen... the first was solved by a polite phone call, and playing q3a over the lan for a couple hours, the second was solved by simply bringing it to the employees attention, and waiting 5 min... No problem.
|
kuchenkelle
|
Posted - 2007.09.14 11:53:00 -
[110]
HAs anyone ever considered that this might be as well a very thorough *****er attack they're suffering from?
Just a thought. I'm not playing for long, but it appears strange to me that, after all these years of expertise, they would have such a breakdown?!
|
|
Led Thespo
|
Posted - 2007.09.14 13:31:00 -
[111]
Originally by: kuchenkelle HAs anyone ever considered that this might be as well a very thorough *****er attack they're suffering from?
Just a thought. I'm not playing for long, but it appears strange to me that, after all these years of expertise, they would have such a breakdown?!
Well, you wouldn't experience these symptoms in case of a ***** attack.. they can attack the log-in servers, the proxy you are connecting to, but not the DB itself, because it has an intranet connection to the proxy/front-end.
|
Aille Pluthrak
Caldari Racketeers
|
Posted - 2007.09.14 14:15:00 -
[112]
Originally by: Thargat Some of the posts here makes me think of a funny scenario... "ZOMG the interstate is closed for 2hrs because someone had a bad accident and crashed... stoopid government... I demand my tax money back"...(what money, half a dime?)..
It aint so funny when when that bad accident happens every day between 6PM and 8PM and that is the time you use the road to go home after work. Road rage starts kicking.
You may play 6 to 8 hours every day but some of us play only 2 hours every other day. Now do you understand why they are so ****ed off when it seems to crash whenever they are playing?
Crap is broke. They are working on it. They well never ever get it working 100%. Life is like that.
|
Meek also
|
Posted - 2007.09.14 17:02:00 -
[113]
Another issue, but not 100% sure if it's my toon or not.. When looking at the transaction history tab for either personal or corp. it's truncating the decimal. I.E. if I purchase something for 2.95.. it shows up as a cost of 2.. Granted, it's correct in the database, it a pain in the ....
|
Thargat
Caldari S-44
|
Posted - 2007.09.14 19:32:00 -
[114]
Originally by: Aille Pluthrak It aint so funny when when that bad accident happens every day between 6PM and 8PM and that is the time you use the road to go home after work. Road rage starts kicking.
You may play 6 to 8 hours every day but some of us play only 2 hours every other day. Now do you understand why they are so ****ed off when it seems to crash whenever they are playing?
Well TQ has been behaving for most of the time. A few crashes a month, but hardly daily (three in a row doesn't make it frequent in my book). But yes I can understand the frustration... I lost some drones. Though getting mad at CCP won't make things better. Even if I'm mad I don't yell at people and threaten to take my money elsewhere, that's just childish. Either you do or you don't. Me personally I think CCP is doing a damn fine job but everyone is entiteled to their oppinion. But in these modern times I get the feeling that the ones who yells highest are the ones heard, and I do NOT support that.
There's only one sig that matters... and that's Radius. |
dutrev vilenia
|
Posted - 2007.09.15 01:58:00 -
[115]
Edited by: dutrev vilenia on 15/09/2007 01:59:12 just remember what your getting for free to start with before you go on about i was a day or a week free
we game expansion every 6 months we dont have to pay for
useually with goody goody yummyness
i mean if you have to buy WOW expansion every 6 months i would be poor
as you so aptly heard they have 80GB of logs to sift through to find a error no i dont know how much checking that is but i can probably tell you it a damm lot
they are working hard to fix it as they only have one server
if you want to moan
moan here enjoy the site
|
Terminus adacai
Caldari
|
Posted - 2007.09.15 13:28:00 -
[116]
Looks like you have some new logs to go through....
Opinions reflected on my posts are just that, my opinions. They do not reflect views held by my corp or alliance. |
mad Wizard
|
Posted - 2007.09.15 13:44:00 -
[117]
It's probably going to turn out to be some random syntax error under a specific event that throws bad information into a function...
So, if you try to reprocess a Carrier, and the server always crashes right after... it's your fault! Tell someone
|
Mucius Scaevola
|
Posted - 2007.09.15 13:47:00 -
[118]
Not good
--------------------------- Verification Failure --------------------------- Your EVE client installation may have modified, damaged or corrupt files. Please re-install the game client Verification failed: "C:\Program Files\CCP\EVE\bin\vivoxsdk.dll", crc:d475f91b, expected:ec4e7706. Verification failed: "C:\Program Files\CCP\EVE\bin\win2k\rtcrtp.dll", crc:434db483, expected:5034bbea.
--------------------------- OK ---------------------------
what you broke now CCP ?
|
Corriador Chandri
|
Posted - 2007.09.15 14:06:00 -
[119]
When I make a major purchase, I always make sure to consult the terms of the warranty. Eve clients were promised increased stability and performance when moving to mother Msoft. I would be consulting with the used car salesman from which this program was purchased! Remember: we were assured that there were weapons of mass destructions in Iraq! Turn the pressure up on the Vendor! Fly safe! Always wear protection!
|
Terminus adacai
Caldari
|
Posted - 2007.09.15 14:08:00 -
[120]
What goes up, must go down ....
This is REALLY getting old...
Opinions reflected on my posts are just that, my opinions. They do not reflect views held by my corp or alliance. |
|
Nidion
|
Posted - 2007.09.15 14:10:00 -
[121]
Had no problems until the recent patch, after the patch i have terrible performance, and as of 1 min and a few seconds ago i cant get past the login screen. Is the server down again???!!! Whats up with that?
|
La'kar
|
Posted - 2007.09.15 14:11:00 -
[122]
One word: PostgreSQL
Ditch MS
|
Nidion
|
Posted - 2007.09.15 14:15:00 -
[123]
Edited by: Nidion on 15/09/2007 14:15:32 This is so bloody unprofessional that its unnerving, how can one little simple patch cause so many database errors? I dread to think whats gonna happen when Revelations 3 is released....
|
Aliaa Atreides
|
Posted - 2007.09.15 14:18:00 -
[124]
Dear CCP,
Put these two little words in order "back" and "roll"... yeah, do a ROLL BACK for crying out loud and get it stable.
I've been here a week and it's been up and down ALL the time. I can't believe I signed up for a full account. grrrrrrrrrrrrr
Shame you're not using a decent database either. God only knows why you chose Microsoft when MySQL would have been much better.
You've been done!
|
Hyperforce99
Gallente Slacker Industries Exuro Mortis
|
Posted - 2007.09.15 14:22:00 -
[125]
Edited by: Hyperforce99 on 15/09/2007 14:23:47
Originally by: Nidion Edited by: Nidion on 15/09/2007 14:15:32 This is so bloody unprofessional that its unnerving, how can one little simple patch cause so many database errors? I dread to think whats gonna happen when Revelations 3 is released....
Just for your information, The DATABASE errors were allready occuring BEFORE the patch, so the patch has nothing to do with this.
its far more likely a quickpatch applied during downtime screwed something over or that hackers are trying to make the server crash. (it is a possibility.)
|
Aliaa Atreides
|
Posted - 2007.09.15 14:24:00 -
[126]
Edited by: Aliaa Atreides on 15/09/2007 14:25:57
Originally by: Katrina Starr This acts quite a lot like a database problem I encountered when I worked with a firm contracting to a large company. We were using Paradox (mgmt thought it seemed like a good idea at the time?) as a base for a product, and the client's needs soon expanded past the capabilities of the database. While that's much less likely with today's professional generation of products such as Oracle and Sybase, the symptoms are much the same -- such as the need to reset the db sometimes multiple times in a day when the query count and complexity gets high.
Most likely your dbas have already thought of this, but sometimes it's the little things............
Yeah... they're using MS SQL Server *rolls eyes* Pile of trash that it is!
Mean while in the CCP Server room:
CTRL + ALT + DELETE, reboot CTRL + ALT + DELETE, reboot CTRL + ALT + DELETE, reboot CTRL + ALT + DELETE, reboot CTRL + ALT + DELETE, reboot CTRL + ALT + DELETE, reboot CTRL + ALT + DELETE, reboot
|
Kzarr Ntakki
Gallente Faustus and Company
|
Posted - 2007.09.15 14:29:00 -
[127]
On a positive note, the company I work for, which has a significantly larger client base and throughput load than CCP, got rid of the final legacy Microsoft SQL server database implementations last quarter which represented 26% of the company's database coverage, and replaced it piecemeal with MySQL and some PostgresSQL. Our overall up-time and maintenance efficiency has improved by approximately 20% and that includes fixing stuff which inevitably occurred with the new installation; it is now so clean we have not had to reboot a single server or restart a dbms on the farms for more than 2 months other than to patch new stuff in. The solution to their problem would, from my perspective anyway, seem self-evident. Ditch the most inept commercial database "solution" in the market pronto.
|
Corriador Chandri
|
Posted - 2007.09.15 14:38:00 -
[128]
Edited by: Corriador Chandri on 15/09/2007 14:38:34 Ditch Msoft, get $$$$ back and move to Linux?
|
TomParad0x
Caldari Silver Snake Enterprise Interstellar Starbase Syndicate
|
Posted - 2007.09.15 16:22:00 -
[129]
Originally by: Kzarr Ntakki On a positive note, the company I work for, which has a significantly larger client base and throughput load than CCP, got rid of the final legacy Microsoft SQL server database implementations last quarter which represented 26% of the company's database coverage, and replaced it piecemeal with MySQL and some PostgresSQL. Our overall up-time and maintenance efficiency has improved by approximately 20% and that includes fixing stuff which inevitably occurred with the new installation; it is now so clean we have not had to reboot a single server or restart a dbms on the farms for more than 2 months other than to patch new stuff in. The solution to their problem would, from my perspective anyway, seem self-evident. Ditch the most inept commercial database "solution" in the market pronto.
/signed.
I dont see why they picked MS in the first place...
|
|
CCP Wrangler
|
Posted - 2007.09.15 17:38:00 -
[130]
We have a new thread with updated information here, please continue discussing in it.
Wrangler Community Manager EVE Online
Contact Support - Contact Moderators - Report Bug - Submit News Leads - Knowledge Base Player Guide - Policies - Join ISD - Fan Submissions - DevFinder LiteÖ |
|
|
|
|
|
Pages: 1 2 3 4 5 :: [one page] |