Pages: [1] :: one page |
|
Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Andrue
Amarr
|
Posted - 2007.12.04 16:49:00 -
[1]
Edited by: Andrue on 04/12/2007 16:49:55 If I posted what I really thought of this operation I'd get a forum warning so I'll try and keep this clean.
I ordered some items in mid-October. The store took the money from my card almost immediately. I heard nothing more until Keiron posted his message about the screw up with fanfest taking all their stock. So I raised a query and was advised that one of the items was out of stock but I could wait. A month later and I'm still waiting so I decided to give up and cancel the order.
Turns out I can't because the order isn't pending. So now the Eve-store has $200 of my money and I have bugger-all.
Of course even assuming I can persuade them to give me my money back I'll probably lose out because of further falls in the US$ over the last two months.
I suppose my next course of action is to claim the money back from Visa and leave them to yell and shout at these idiots. Really, CCP you need to give up on this lot. They seem to be running a really cack-handed operation. If it was based in the UK they'd have had trading standards on their back and either been closed down or forced to shape up. -- (Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Aaronus
Gods of War
|
Posted - 2007.12.04 16:52:00 -
[2]
Edited by: Aaronus on 04/12/2007 16:51:52 Wife ordered a hoody for me two years ago for Christmas, they charged and it never shipped. Tried to reach a person or get someone to look into it and it never happened. She hates this game to this day. I don't but I learned never to buy anything from the EVE store again.
|
Kirjava
Lothian Quay Industries Zzz
|
Posted - 2007.12.04 16:52:00 -
[3]
Can you demand that since you paid in pounds you get refunded in pounds and the same number you paid?
Rate my charecters please - 2M isk for a good review for the first 3 people!! |
Lord Bleu
MisFunk Inc. Frontline.
|
Posted - 2007.12.04 17:09:00 -
[4]
I had the same problem with the EON mag I ordered a few months back. After waiting and waiting I finally realised I could enter my order code to track the order. When I did it said there was no order so I sent an email. After bugging one of the CCP forum staff, I eventually got a reply and they said that due to a 'rare glitch' only my postage had been debited and I should re-order.
I decided not to risk it since my friend was also reporting major failings by the billing department and I've also had serious issues with billing. As much as I respect CCP, I think they seriously need to work on their administration.
Once bitten, twice shy is my motto.
|
Joss Sparq
Caldari Agony Unleashed Agony Empire
|
Posted - 2007.12.04 17:14:00 -
[5]
While I might be willing to flail indignant at CCP on some things, I've never had a problem with the EVE store.
|
Winterblink
Body Count Inc. Mercenary Coalition
|
Posted - 2007.12.04 17:18:00 -
[6]
Did you contact Kieron about the issue?
|
Andrue
Amarr
|
Posted - 2007.12.04 19:44:00 -
[7]
Originally by: Winterblink Did you contact Kieron about the issue?
I'm giving them a little longer to reply to my email. Then I'll just go to Barclaycard. Under UK law they are jointly responsible so I can get my money that way. It has the advantage of resolving the exchange rate issues as well as perhaps lighting a small fire under these people. -- (Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Waxau
Mortis Angelus The Church.
|
Posted - 2007.12.04 20:05:00 -
[8]
Threaten to take them to court. Worked for many people so far.
|
Andrue
Amarr
|
Posted - 2007.12.04 20:29:00 -
[9]
Edited by: Andrue on 04/12/2007 20:30:30
Originally by: Waxau Threaten to take them to court. Worked for many people so far.
Sadly not possible. They are in the US, I am in the UK. But it's not neccessary. My CC issuer will reimburse me and after that I don't really care. Another good reason to pay for things with a CC rather than a DC.
Update:I just got an email confirming the cancellation. Now I just have to check my statement and see how much I lost on the deal -- (Battle hardened industrialist)
[Brackley, UK]
My budgie can say "ploppy bottom". You have been warned. |
Surfin's PlunderBunny
Minmatar mUfFiN fAcToRy
|
Posted - 2007.12.04 20:38:00 -
[10]
I ordered some Eve stuff off the Eve store and recieved it in about 4 days... and then all was well...
Originally by: ISD Valorem The Devs have stated multiple times that they are looking at the Amarr issues.
|
|
Kale Kold
Caldari V i r u s
|
Posted - 2007.12.04 20:49:00 -
[11]
I added a few things to my basket at the EVE store and when checking out, to my astonishment they don't even accept a debit card!!! i mean wtf?
Im tempted to go to cafepress.com and do my own!
C'mon CCP lets us pay with debit cards! (and sort out your logistics!)
|
Hydraxian
Gallente Infinitus Odium The Church.
|
Posted - 2007.12.04 20:56:00 -
[12]
hmmm, i bought a beer mug for a mates Bday sometime over the summer... took a couple of weeks but arrived just fine
|
syphurous
Gallente Center for Advanced Studies
|
Posted - 2007.12.04 20:59:00 -
[13]
Every other whine has had Kieron pop in and ask that he be mailed with the details and he'll get it sorted out.
Making an EMail is hard I take it ? ___
All Ur Salvage R Belong 2 Me ! |
SPAgent Scully
|
Posted - 2007.12.04 21:02:00 -
[14]
I was going to buy a shirt for a friend of mine who plays the game, but even slow shipping to the US was almost as much as the shirt itself.
|
|
|
|
Pages: [1] :: one page |
First page | Previous page | Next page | Last page |