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Inflexible
Shokei
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Posted - 2008.03.16 02:43:00 -
[31]
My experience with CCP customer service is very good. I always got professional and (mostly) reasonably fast answer to my petitions.
Thats true they should put more effort to stabilize server and slow down development of new features. But they still offer best MMO on market.
This is live game evolving to something bigger over time. If you don't like it, simply take your money and try something else - there are multiple MMORPGs which are virtually unchanged over years, being relatively stable and boring as hell.
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Malcanis
R.E.C.O.N. Black-Out
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Posted - 2008.03.16 02:47:00 -
[32]
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.
CCP specifically say that you will not be reimbursed for lag losses.
Meanwhile, calm down. It's a video game.
CONCORD provide consequences, not safety; only you can do that. |
Sven Sigmarsson
The Scope
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Posted - 2008.03.16 02:50:00 -
[33]
One thing I'd like CCP to do to show they're trying, is to announce things like, how many ISK spammers have been banned, isk buyers caught, petitions recieved and how many they've answered within a certain time. Then we'll be able to see that they're making an effort by giving us some feedback. All it would take is a little time to count up the petitions and sort them by category and post in a sticky once a month.
I'd also like to see some of the spurious petitions they get (Just for personal amusement).
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Amarria Black
Clan Anthraxx
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Posted - 2008.03.16 03:03:00 -
[34]
Yep, the forums have officially hit another all-time low.
Originally by: Frug Your reputation has been entirely redeemed in my eyes. I now want your babies.
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Driven
Mass Produced Venturi Starea
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Posted - 2008.03.16 03:10:00 -
[35]
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.
I'd call you a first class ****** but that would be an insult to second class ******s.
Please go play WoW, or online checkers, and maybe just go stare at a wall. Sounds like that is a lot more your speed.
Maybe I should type slower so you can read this.
WTB Micro Cap Battery & Micro Cap Booster BPOs! |
shepherd's pie
State War Academy
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Posted - 2008.03.16 03:18:00 -
[36]
Originally by: Driven
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.
I'd call you a first class ****** but that would be an insult to second class ******s.
Please go play WoW, or online checkers, and maybe just go stare at a wall. Sounds like that is a lot more your speed.
Maybe I should type slower so you can read this.
dude i thought micro cap booster bpos were taken out of the game perhaps you should get upto speed i dunno?? and stop stealing insults from your dad ok???
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Considered
Deus otiosus Southern Cross Alliance
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Posted - 2008.03.16 03:25:00 -
[37]
Originally by: Noxzema Jacson
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Really?????
Someone from a company playing (and fixing any bugs they discover) their own game that they created...
Goodness me...what is the world coming to.
So...every once in a while 40k players on 1 server causes it to slow down and sometimes crash....name me 1 server that is never down, has 100% uptime, and holds 40k players.
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cnuchavez
State War Academy
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Posted - 2008.03.16 03:29:00 -
[38]
Edited by: cnuchavez on 16/03/2008 03:33:11
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.
Please get a grip. I know your $1.20 of financial impaction from the patch being down for a couple of days can be a huge waste to a basement nerd janitor with no real job that play video games all day long, but you really need to 1. move out of your parents house 2. stop blowing simple things out of proportion 3. go outside.
eves down a few days after a patch and you treat it like someone came to your house and raped you. Get a grip on reality.
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sesanti
Universal Exports FOUNDATI0N
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Posted - 2008.03.16 04:06:00 -
[39]
Originally by: Driven
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.
I'd call you a first class ****** but that would be an insult to second class ******s.
Please go play WoW, or online checkers, and maybe just go stare at a wall. Sounds like that is a lot more your speed.
Maybe I should type slower so you can read this.
Actually I play at a semi-correspondence chess site and people complain there as well.
Whines like
- He postpones the games so he doesn't have to play me (as I am in winning position) - He probably uses chess engines - He manipulates the rating losing on purpose - He is online and doesn't move in my game - He moves slowly - He drags out lost games - He is lowered-rated for his real strength and now I have to play him and will lose a lot of points
are common whines there. Everybody complains. Even in tic-tac-toe I am sure somebody would whine about something. _______________________________________________ The ShadowMaster -
<I am a guy... don't mind the portrait> |
Sionide
Sebiestor tribe
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Posted - 2008.03.16 04:27:00 -
[40]
Edited by: Sionide on 16/03/2008 04:31:42 To OP:
There is NO other company or MMO that is doing what CCP does nor even tries to do:
- FREE expansions - Plays for the bandwidth and gives EveTV for free (well it was tried for money, but it wasn't worth it so it failed) - Does live Dev blobs, and really involves the Eve community as a whole. - Considers feedback and let's the community know what they are up to.
They had a few hick-ups with whole dev-bob thing a while, but nothing is perfect. But it shows that the company and even the top people in the company (CEO, etc) actually play the game.
So you have played a few months, so you lost a few ships and didn't get reinbursed, boohoo. You couldn't have lost much and with insurance all you lost was the cost of the mods...what 10 mil...40 mil? QQ noob.
Though I don't petition much, perhaps 2-3 times in over 1 year of playing a GM has always responded to me. And I never petitioned for a lost ship due to lag, I just lived with it (if it was a capital ship that would be different).
Worst company? lol, no. You being a moron...most definately. Don't like it, don't pay the monthly fee. Simple solution.
*edit* Furthermore, they hired an economist to look at Eve's economy. I mean show me another MMO company out there that cares as much about their game as they do.
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Mirirar
Solstice Systems Development Concourse Un-Natural Selection
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Posted - 2008.03.16 04:29:00 -
[41]
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
you must be new here
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Kirgan
Pyrognome
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Posted - 2008.03.16 04:35:00 -
[42]
This thread should be deleted as it serves no purpose.
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Chainsaw Plankton
IDLE GUNS
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Posted - 2008.03.16 04:37:00 -
[43]
i have now been playing for about a year and three months. not a single ship lost to lag or bugs.
also the ccp servers have been pretty damn stable, except for around patches, jita, and blobtastic 0.0 pos shoots
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Rawr Cristina
Naqam
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Posted - 2008.03.16 04:40:00 -
[44]
If you think that CCP are the worst company out there then well... you haven't experienced many companies ...
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Master Spoonman
FinFleet Band of Brothers
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Posted - 2008.03.16 04:52:00 -
[45]
ASUS has the worst customer service BY FAR of all of the companies I've had experience with. I've had to call their RMA support line 4 times because I was on hold for over an hour during the first three. The techno waiting music broken by "You are a very important customer to us" gets old fast.
On top of this, the reason I had to call was because those a**heads decided to switch my motherboard's serial number (twice!) when they were fixing it, so I was no longer able to check it's repair status online. Instead, when I checked, it said "System can't find records of your inquiry." I have no clue why the serial number of a broken compute part needs to be changed, but that's one of the reasons why my ASUS experience has been truly crappy.
***
*Special thanks to Zurtur to making this signature for me* |
Helplessandlost
Convergent Firmus Ixion
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Posted - 2008.03.16 04:59:00 -
[46]
4 years, two lost ship petitions both replaced. In Memory of Deacon Hasp
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Mattikus
Di-Tron Heavy Industries Atlas Alliance
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Posted - 2008.03.16 05:09:00 -
[47]
Edited by: Mattikus on 16/03/2008 05:09:47
Originally by: OzakiFragments
Originally by: Queen Killerz
Originally by: OzakiFragments CCP isn't that bad of a company, but it also definitely isnt a great company. They took a while to reimburse my account, but they eventually did it. It just takes time, and I think it's because they're a small company. I'm not sure if they're trying to expand or not but they should definitely consider it.
you tried DELL customer support?
Nope, don't own a flimsy piece of junk.
Your lame...I own a Dell...which I game on and it works like a charm....not one single problem. Though I also do own another PC that I built. I like both...they rock. You suck.
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Frug
Repo Industries R.E.P.O.
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Posted - 2008.03.16 05:57:00 -
[48]
CCP does demonstrate some seriously bad coding practices. Their designers are top notch and I dare say so are their database programmers, but not whoever works on the client. Jesus.
- - - - - - - - - Do not use dotted lines - - - - - - - If you think I'm awesome, say BOOO BOOO!! - Ductoris Neat look what I found - Kreul Hey, my marbles |
Sakura Nihil
Stimulus
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Posted - 2008.03.16 06:23:00 -
[49]
Originally by: Rat XIII you could try not paying them and going somewhere else
Originally by: Tyrrax Thorrk i'm not a very good gambler
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Zantrei Kordisin
True Centii
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Posted - 2008.03.16 06:54:00 -
[50]
Originally by: Rat XIII you could try not paying them and going somewhere else
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Loyal Servant
Viper Intel Squad
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Posted - 2008.03.16 07:02:00 -
[51]
Originally by: Frug CCP does demonstrate some seriously bad coding practices. Their designers are top notch and I dare say so are their database programmers, but not whoever works on the client. Jesus.
Have to agree. Some basic issues with the client that any bonehead would catch manage to slip thru on a regular basis, and some of the bugs I have seen in the UI have existed since near the beginning of time. AKA Shiva.....
You can report them, and have the morons that do the filtering of bug reports that 'think' they know more than me, going on 20 years writing software in C/C++ and despite the fact that I post detailed instructions... But that is another story..
I think CCP has the money bug. It's a growing company and the private shareholders like sipping umbrella drinks in the Dutch Caribbean So, there is not a lot of incentive to do things 'right'
Notice how the front page used to always have 'positive news' that had no bearing on the game whatsoever and from every tom, **** and harry on the internet?
I liked CCP better when they were focusing on making a cool game because nobody else ever did it. Now that they did it, they intend on milking it. It used to be about the game, now it's about money.
The kids that made this game are all grown up, and in order to pay for their expensive lifestyles they need more more more, not necessarily 'quality'.
From a business perspective, they are doing what they should be doing.... providing you the bare minimum of service for what you pay. Find me a for profit company that is not there to give you as little as possible and to get as much as possible and let me know if they stayed in business.
I am not defending them, just stating that they are basically out to get rich, and I am sure they already are... they are just protecting their cashflow at this point.
This is one reason isk farmers are not banned, and isk buyers only get isk reversed, not banned. This preserves maximum cashflow... and the guy that bought gets a relatively minor setback.
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Jaco Matari
Metafarmers
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Posted - 2008.03.16 07:25:00 -
[52]
CCP isn't the worst company EVER. What about ACME? Wily Coyote spent a fortune on their products and they never worked right. And I'll bet they didn't even give him store credit to compensate.
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Dal Thrax
Multiverse Corporation Cosmic Anomalies
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Posted - 2008.03.16 07:27:00 -
[53]
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.
The young have never played early Ultima Online.
Dal
Originally by: HEXXX In all seriousness; I think I made a miscalculation originally. . . We either need to fix this or fix our advertising.
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Karu Manara
The Knighthawks Interstellar Alcohol Conglomerate
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Posted - 2008.03.16 07:34:00 -
[54]
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.
A while ago, I was debating quitting EVE.
I'm playing EVE to have fun, after all. So I came up with a plan. I went to create a text file and list all of the things wrong with the game that I could off of the top of my head. Then I was going to post that text file. Then I was going to leave my corporation, go to empire, and mine veldspar until my account expired.
Just one problem. Off the top of my head, I came up with more problems with this game than would fit in a single post, and I couldn't be assed to make multiple posts. That, and it took me two hours to write everything down. Keep in mind that that's just all the things that I could thing of right there and then, not the things that I'd have to play for a bit and go "oh yeah, that's a real pain in the butthole".
I completely agree that CCP is incompetent as a gaming company. They've picked one of the WORST langauges for writing a game in. Their priorities are wrong -- paying for media broadcasted over the internet (tournaments) instead of paying for better programmers. Paying for graphics engine updates instead of complete rewrites in a real language.
CCP: Criminally Competent People
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Quelque Chose
University of Caille
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Posted - 2008.03.16 07:37:00 -
[55]
Originally by: Rat XIII you could try not paying them and going somewhere else
These people will never do this though, I've seen it. They keep paying and keep complaining, it's almost as if what they're really buying is a (to them) justifiable outlet for some rage.
My take? This game seems like it's a little bit rickety but kinda fun, but then it costs me $13/ month to play it. At some point rickety may win out over fun and if it does get to that I'll just stop paying for it and go play something else... life is too short and options are too plentiful to get worked up over this stuff.
I am a free range consumer and it's pretty cool. ______________________________
"Eve Online is a massively multiplayer game about trolling in outer space." |
Riho
Mercenary Forces
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Posted - 2008.03.16 07:41:00 -
[56]
Originally by: Noxzema Jacson Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.
Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.
I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.
Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.
EVE is running on a system that is unique... no other game has this... not even close.
whit unique stuff, you get problems that have never been seen.
if you dont have a clue how the eve servers work or how they have programeed their game... you shouldnt say get real programmers.
i say they have one of the best programmers in the world to pull off this kind of a game.... its way more complex that most other MMOs (on a server lvl)
if you are unhappy.. you dont have to pay them 15$ a month and go somewhere else... not like they make you pay.
PS: yes.. i have been reimbursed 2 times and denied once. ---------------------------------- This is Me, fighting stupidity one post at a time. PS: There are no computer BUGs, there is stuff called "Random Features"
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Nate D
Universal-Corp The Nexus Alliance
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Posted - 2008.03.16 07:47:00 -
[57]
I've payed my sub fees for 3 years now and plan on paying them indefinitely because I enjoy the game, the community, and I value the people at CCP and the work that they do.
However I feel like EVE is mismanaged at this point. The corporate culture that CCP had when EVE launched in 2003 of beer guzzling and company-wide trips are still around today and they have started costing the community. In "human years" I'd say that EVE and CCP are probably just entering their teens; meaning that they don't quite know where they fit in yet and many of the old practices from childhood still show up quite often in day-to-day life. In the form of unreliable software and server performance degradation from CCP. I think it's time for CCP to take that next step as a corporation and as and independent game developer "icon" and... grow up.
The question remains though: How do you create a fun work environment that's also productive and keep the general moral of your employees up? CCP employees are not "slaves" of the community and should not be treated as such. But I would like to feel a bit more secure about the company behind my game of choice.
-Nate
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kelpster
Nameless Shipyards Incorperated R-I-P
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Posted - 2008.03.16 07:47:00 -
[58]
bypassing the forum's profanity filter is against the rules , I'm soooo owned lol !!!
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Pan Crastus
Hedion University
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Posted - 2008.03.16 07:56:00 -
[59]
Originally by: Nate D
The question remains though: How do you create a fun work environment that's also productive and keep the general moral of your employees up?
It's probably much harder to keep the moral up and the environment fun if you don't take care to fix the problems EVE has. Working for a company that does well is motivating by itself (unless it only does well in the regard that the management/owners rake in the cash while leaving the employees underpaid), working for a company that saves/earns money by not allocating enough resources to fixing problems and uses mushroom tactics to get away with it must be terrible.
EVE Online: a cold, cruel world where (RL-)rich people replace their losses with GTCs sold to poor students who need to farm ISK to afford their play time ...
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Cipher7
Sebiestor tribe
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Posted - 2008.03.16 08:15:00 -
[60]
Eve is not a finished product, it is an ambitious vision under construction.
I call it "Project Eve"
Yes, alot of times it's unplayable.
Yes, I do think CCP are amateurs and in many ways incompetent, but professionals built the Titanic, and amateurs built the Ark.
I support CCP not as a "service provider" but rather like sponsoring an artist.
From CCP you are not buying a service, but contributing to an ongoing project.
Would Eve be a better game under the development of Blizzard? Probably.
Would Eve still be a PvP game? Probably not. The first thing Blizzard would do is shard the universe into PvP and PvE. Then they would clean up the schitty code, put in a decent UI, and add battlegrounds.
After that they would add a "que" to each system, like if 900 ppl are in Jita you would see "You are in a que to enter Jita, # 6536 of 6893"
CCP is trying to do something unique, something uniquely Icelandic, which is an underground niche game, not for the masses, not for mass consumption, something which the average American would say "pff I'm not paying for that, what a schitty game" (and in a way the average American would be right).
So please. If you don't believe in the Eve Project then just get lost.
If you see Eve as a "product" or a "service" or an "entertainment title" you are in for a world of disappointment.
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