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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Reileen Kawahara
Bio-Tech Research Luna Sanguinem
4
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Posted - 2012.04.08 06:10:00 -
[1] - Quote
I opened a petition 10 days ago and as yet no response from CCP.
I would like to say how appauling customer service this is.
Is this normal?
CCP please investigate. |
ShahFluffers
Ice Fire Warriors Late Night Alliance
529
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Posted - 2012.04.08 07:42:00 -
[2] - Quote
Unless it's a billing or "stuck" issue... yes. Change isn't bad... but it isn't always good. Somtimes, the oldest and most simple of things can be the most elegant and effective. |
Reileen Kawahara
Bio-Tech Research Luna Sanguinem
4
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Posted - 2012.04.08 08:13:00 -
[3] - Quote
All the same, I think 10 days without a response is not what I would expect. |
gfldex
452
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Posted - 2012.04.08 08:54:00 -
[4] - Quote
Send an e-mail to [email protected] . That tends to get their attention. And in 2012 the whining became ENDLESS. |
Louis deGuerre
The Dark Tribe Against ALL Authorities
257
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Posted - 2012.04.08 09:11:00 -
[5] - Quote
In their defense, the horrible players that petition every damn thing in the hope that some overworked GM might hit the 'reimburse' button in despair is the root of the problem. They usually respond within 10 minutes on 'Stuck' petitions, but petitions might go unanswered for months. FIRE FRIENDSHIP TORPEDOES ! Louis's epic skill guide v1.1 |
Reileen Kawahara
Bio-Tech Research Luna Sanguinem
4
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Posted - 2012.04.08 09:28:00 -
[6] - Quote
Thank you, I will give this a try. |
Elsebeth Rhiannon
Gradient Electus Matari
235
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Posted - 2012.04.08 09:45:00 -
[7] - Quote
Petition response times depend a lot on the petition topic. Being stuck, mission in progress seeming buggy, and other stuff that actually stops you from playing tend to be answered really fast (inside the hour); stuff that needs someone to look at logs and figure out what the hell happened tend to take longer, especially in a case where whatever is happening is not stopping anyone from continuing to play. |
J'Poll
Pioneer's of the Galantic Wars Side Effect.
159
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Posted - 2012.04.08 12:43:00 -
[8] - Quote
Only 10 days?
Damn you are impatient, I had a petition back with Incursions that took almost 1.5 month to be solved.
So yes, there is a major backlog in petitions (last heard it was 2.5 week) and unles it's a high-priority petition your will be added at the end of the stack. Inject your skillbook before you leave the station. Neo didnGÇÖt learn Kung-Fu by having it sit in his usb drive.-á If it moves, shoot it. If it doesn't move, poke it with your gun and then shoot it. We are not running, we are advancing in the opposite direction |
Xuixien
Stoic Assembly Lines Trade Federation Alliance
20
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Posted - 2012.04.10 21:11:00 -
[9] - Quote
Reileen Kawahara wrote:I opened a petition 10 days ago and as yet no response from CCP.
Sounds about right. I had a petition go 45 days before being resolved. Couldn't play the entire time either. Stoic Assembly Lines is a herd of rabid storks looking for new and experienced players. We mine, build things, and shoot people. We are growing fast and preparing to open low-sec operations. PvP capable Indy/mission pilots inquire within. http://sto1c.blogspot.com/p/home.html |
Jouron
Hadon Shipping
31
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Posted - 2012.04.12 14:48:00 -
[10] - Quote
I made what I figured was a silly petition about the recent Haircut bug in Captains quarters.
Even just to say: "Hey buddy. We know. Were working on it." They responded in like two hours. |
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ISD Athechu
ISD STAR
17
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Posted - 2012.04.13 01:26:00 -
[11] - Quote
Hello Reileen Kawahara,
I understand that waiting isn't the best thing to do in the world but you have to understand that there are a lot of petitions. GM's work 24/7 answering petitions. You also need to factor in the type of petition that you have filed. Some petitions need an investigation to take place while others don't.
To give you a sense of how many petitions are created in 2010 there were a total of 418,100 petitions were filed in 2010. http://wiki.eveonline.com/en/wiki/Petition_Creation_Rate_-_Customer_Support_2010 http://wiki.eveonline.com/en/wiki/Petition_Statistics_-_Customer_Support_2010
So don't worry they will get to your petition as soon as possible. If you really want you can just add an additional message in the petition just saying like your still waiting for an answer.
You can look here for more information on the customer support department: http://wiki.eveonline.com/en/wiki/Customer_Support
If it is a bug please make sure to file a Bug Report on it and not a petition. http://wiki.eveonline.com/en/wiki/Bug_reporting
If you have any further questions don't hesitate to send me a mail :)
Fly safe o/ ISD Athechu Commander ISD STAR (Support Training and Resources) |
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