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Author |
Thread Statistics | Show CCP posts - 3 post(s) |
Graic
Time Sync
4
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Posted - 2012.04.16 09:02:00 -
[1] - Quote
I'm fast beginning to think that the Petition system is just a CCP fa+ºade of care to discourage people from trying to get assistance to genuine in game issues.
Do they actually look at Petitions these days or just wait for people to give up 99% of the time?
I've Petitioned a couple of times and responses can be measured in weeks.
Resolution even longer - after jumping through multitudes of hoops that really didn't seem that necessary once the request might be resolved. I say might as they have only ever solved one issue and it was a ton of hassle. |
baltec1
1099
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Posted - 2012.04.16 09:09:00 -
[2] - Quote
Thats because the system is clogged full of pointless petitions. Are you one of those people? |
Gatan Hahran
Brukterer DUCT TAPE UNION
100
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Posted - 2012.04.16 09:11:00 -
[3] - Quote
Graic wrote:I'm fast beginning to think that the Petition system is just a CCP fa+ºade of care to discourage people from trying to get assistance to genuine in game issues.
Do they actually look at Petitions these days or just wait for people to give up 99% of the time?
I've Petitioned a couple of times and responses can be measured in weeks.
Resolution even longer - after jumping through multitudes of hoops that really didn't seem that necessary once the request might be resolved. I say might as they have only ever solved one issue and it was a ton of hassle.
It depends on the kind of problem you have. The standard issues i had so far were resolved in hours or max. 3 days. Thats the ones that land on a chinese desktop. If your problem is too complex to be resolved in china it makes it long long travel to iceland where far less people care about a lot of complex problems, that can be really time consuming. Once you are in that queue over there it can get ugly, so make sure that you write every single petition in a style that the random chinese support guy could understand and solve it. |
Graic
Time Sync
4
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Posted - 2012.04.16 09:12:00 -
[4] - Quote
baltec1 wrote:Thats because the system is clogged full of pointless petitions. Are you one of those people? No. I found a genuine issue. |
RaTTuS
BIG Gentlemen's Agreement
186
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Posted - 2012.04.16 09:33:00 -
[5] - Quote
and what is your genuine issue ? http://eveboard.com/ub/419190933-134.png
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Graic
Time Sync
4
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Posted - 2012.04.16 10:04:00 -
[6] - Quote
RaTTuS wrote:and what is your genuine issue ? Well I don't know if it is a bug because it may be by design, but the client is giving me know help.
I searched the forums also but found no information.
I have an POS that ran out of fuel (damn RL). Once refuelled and brought online all my labs are in a state of "Anchored" - as you would expect.
- If I try to online a lab it tells me it is already online. - If I try to offline the lab it tells me it can't interrupt the action.
Doesn't make a lot of sense.
Pulling the whole lot down and throwing it back up does not appeal as some of the labs have some long running jobs a few days from completion.
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RaTTuS
BIG Gentlemen's Agreement
186
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Posted - 2012.04.16 10:34:00 -
[7] - Quote
I've not had a POS go offline since the changes - so YMMV previously after restarting it all I'd have to check with an alt to see if they are running [or wait 5 mins or so to let it all catch up - sometimes a DT would have to happen] - see if you can start a new research job from the station http://eveboard.com/ub/419190933-134.png
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Ai Shun
647
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Posted - 2012.04.16 11:00:00 -
[8] - Quote
Graic wrote:I've Petitioned a couple of times and responses can be measured in weeks.
Who was the person that petition the other day for ... erm ... was it asking how to set a key-bind or undock a ship? Something completely frivolous that a quick Google would have solved. This person had 3 petitions open.
Petition Start wrote:2012.04.10 03:47:00 Ai Shun
I am coming back to ..."
Petition Response wrote:2012.04.10 03:48:00 GM Eskimo
Hi, GM Eskimo here,
I was pretty happy. Can't say I've had a problem with EVE support before, but I've only had to raise 2 in my time. |
Benny Ohu
The Lazy Dragoons True Apathy
50
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Posted - 2012.04.16 11:09:00 -
[9] - Quote
My first petition was answered in 15 minutes.
My second in 15 seconds. On crucible patch day.
My third was because my client was crashing and the issue was resolved in only a week. |
Krixtal Icefluxor
Bison - Ammatar Thunder Thundering Herd
535
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Posted - 2012.04.16 12:02:00 -
[10] - Quote
It is indeed pret--ty bad of late. I recall one of the Fanfest presentations had a couple of CCP employees discussing just how bad it was.
I have 2 that have been sitting there over a week and one has been 3 weeks (this was about a bulk market order selling at WAY lower than my sell Price). I even updated the 3 week one with a query to 're-awaken' it, to no avail.
And these are across 3 of my Toons, so it's not just 'one being picked on'.
The only ones getting helped in a descent amount of time are those with borked missions. There isn't anything left for you to do to Carebears. -áGo, kill them some more. They're like fungus or bacteria, they won't die and they won't stop. All you have to show for years of organized harassment campaigns against them is ... nothing. |
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Krixtal Icefluxor
Bison - Ammatar Thunder Thundering Herd
535
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Posted - 2012.04.16 12:06:00 -
[11] - Quote
Graic wrote:RaTTuS wrote:and what is your genuine issue ? Well I don't know if it is a bug because it may be by design, but the client is giving me know help. I searched the forums also but found no information. I have an POS that ran out of fuel (damn RL). Once refuelled and brought online all my labs are in a state of "Anchored" - as you would expect. - If I try to online a lab it tells me it is already online. - If I try to offline the lab it tells me it can't interrupt the action. Doesn't make a lot of sense. Pulling the whole lot down and throwing it back up does not appeal as some of the labs have some long running jobs a few days from completion.
I would try 2 things:
Clear your Cache.
TRY to pull all 'stalled' POS equipment into your hold and re-launch them. There isn't anything left for you to do to Carebears. -áGo, kill them some more. They're like fungus or bacteria, they won't die and they won't stop. All you have to show for years of organized harassment campaigns against them is ... nothing. |
Serene Repose
Perkone Caldari State
588
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Posted - 2012.04.16 13:26:00 -
[12] - Quote
baltec1 wrote:Thats because the system is clogged full of pointless petitions. Are you one of those people? Get in line.
Smokestack lightnin' shinin' just like gold |
DarthNefarius
Minmatar Heavy Industries
151
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Posted - 2012.04.16 19:35:00 -
[13] - Quote
Maybe you should fill out a BUG report concerning the petition system & really cry when your responce will be answered after month & they say feature working as intended & suggest making a thread about it in the Features section of the fourums and close it. To the whiners : CCP Soundwave "Incursions are not a big issue in terms of isk globally" |
lanyaie
125
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Posted - 2012.04.16 20:20:00 -
[14] - Quote
Because they are busy clearing their bandwith, oh wait GJ idiot you just used it up again by creating this thread. That's +3 days of waiting for you sir. I dont post often, but when I do i'm probably trolling you |
nubile slave
Furian Necromongers
8
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Posted - 2012.04.16 20:29:00 -
[15] - Quote
Benny Ohu wrote:My first petition was answered in 15 minutes.
My second in 15 seconds. On crucible patch day.
My third was because my client was crashing and the issue was resolved in only a week.
Calling bullshit unless they were all stuck petitions.
Oh, and in the few petitions I have placed over the years, Stuck is the only one I have ever had a response in the same day.... |
Cipher Jones
The Thomas Edwards Taco Tuesday All Stars
466
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Posted - 2012.04.16 20:34:00 -
[16] - Quote
I have heard many horror stories.
I notice that I wait longer for reimbursement petitions than gameplay petitions. That being said it seems to me that CCP handles getting people onto the server top priority, as it should be.
As far you waiting weeks, meh, I doubt it. I AM ******* PISSED OFF THAT EVE WILL NOT RUN ON MY COMMODORE 64. **** THAT **** I QUIT. take all my isk for 1 trit. |
Krixtal Icefluxor
Bison - Ammatar Thunder Thundering Herd
536
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Posted - 2012.04.16 21:38:00 -
[17] - Quote
Cipher Jones wrote: As far you waiting weeks, meh, I doubt it.
What a useless, meaningless thing to type. There isn't anything left for you to do to Carebears. -áGo, kill them some more. They're like fungus or bacteria, they won't die and they won't stop. All you have to show for years of organized harassment campaigns against them is ... nothing. |
Ranger 1
Ranger Corp
1522
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Posted - 2012.04.16 21:48:00 -
[18] - Quote
This actually sounds like it needs a bug report instead.
That being said, it sounds like they are "Stuck" so you might be able to legitimately file a petition in that category. When I check troll in the dictionary, it has a photo shopped picture of you standing somewhere in the vicinity of a point.
Also, I can kill you with my brain. |
DeMichael Crimson
Republic University Minmatar Republic
1678
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Posted - 2012.04.16 23:05:00 -
[19] - Quote
After completing most of the Epic Arcs, players have to file a petition to have the correct amount of Faction standing increase added to their character and it usually takes a week for the petition to be answered. This also applies to accessing various Cosmos agents as well.
Obviously this is due to broken game mechanics that doesn't seem very important to CCP. This is something that should have been fixed a long time ago. If it was fixed, it would definitely lighten the petition load thus allowing other petitions to be resolved much more quickly. |
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GM Homonoia
Game Masters C C P Alliance
527
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Posted - 2012.04.17 09:41:00 -
[20] - Quote
First, let me apologize for the long waiting times that everyone is currently experiencing. We are aware of the problem and are working on resolving it. Unfortunately this may take a while and we have no solid ETA on when we will be able to get things properly back in line again.
To provide a bit of background information on how things are looking and why things are the way they are; here are some numbers.
A normal, healthy global queue has around 1500 petitions that are waiting for an answer from a GM; currently (as of this post) we have 3463 petitions in total that require the attention of a GM.
The oldest petition that has not yet received any reply in our Game Play queue was filed on 2012.04.05 20:06:00 The oldest petition that has not yet received any reply in our Billing queue was filed on 2012.04.14 15:43:00 The oldest petition that has not yet received any reply in our Technical queue was filed on 2012.04.13 21:31:00
Note that some special cases (hacking, bans, etc) may take longer and are not represented in the above mentioned queues.
We are working as fast as we can to get these numbers down and we are hiring to increase our GM work force. In the mean time we can only ask humbly for your patience. Senior GM Homonoia | Info Group | Senior Game Master |
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Minta Contha
Emergent Entity KONZERN
51
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Posted - 2012.04.17 09:44:00 -
[21] - Quote
Every petition I have sent has received a response within 48 hours, which I think is pretty good. This includes ones about game mechanic issues, player behaviour and connection issues. My cooking is like my lovemaking - fast, greasy, and unsatisfying. |
Vaal Erit
Science and Trade Institute Caldari State
159
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Posted - 2012.04.17 09:48:00 -
[22] - Quote
What do you attribute this surge of petitions to? Normally petitions skyrocket around the time of new expansion releases but this should be a relatively peaceful time for the petition queue. You have 4-5 weeks before Inferno is released and you get an avalanche of new petitions, what is being done in order to give your customers service in a reasonable time?
Perhaps you should "escalate" your situation with your bosses, as posting a we're hiring thread doesn't really help. |
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GM Homonoia
Game Masters C C P Alliance
527
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Posted - 2012.04.17 09:52:00 -
[23] - Quote
Vaal Erit wrote:What do you attribute this surge of petitions to? Normally petitions skyrocket around the time of new expansion releases but this should be a relatively peaceful time for the petition queue. You have 4-5 weeks before Inferno is released and you get an avalanche of new petitions, what is being done in order to give your customers service in a reasonable time?
Perhaps you should "escalate" your situation with your bosses, as posting a we're hiring thread doesn't really help.
There are simply a lot more of you these days. There are no specific issues causing this load except for more player activity, which is why we are hiring. Unfortunately hiring and training GMs is not a quick and easy task and a surge of player activity in the wake of last year is causing customer support some scaling issues. However, we have stabilized the current situation and are working on reducing our queues to more healthy levels. Senior GM Homonoia | Info Group | Senior Game Master |
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malaire
352
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Posted - 2012.04.17 09:53:00 -
[24] - Quote
Vaal Erit wrote:What do you attribute this surge of petitions to? Banned bots and RMT accounts? New to EVE? Don't forget to read: The Manual * The Wiki * The Career Options * and everything else |
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GM Homonoia
Game Masters C C P Alliance
527
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Posted - 2012.04.17 10:02:00 -
[25] - Quote
malaire wrote:Vaal Erit wrote:What do you attribute this surge of petitions to? Banned bots and RMT accounts?
These are handled in their own, special little corner. They do impact waiting times somewhat, but not overly so. At the moment we have about 200 petitions that would fall into those categories. The biggest queue right now is the Game Play queue (2384 petitions requiring a GM reply) and these petitions range anywhere from reimbursement to game play questions and anything else you can think of that is game related. Senior GM Homonoia | Info Group | Senior Game Master |
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Graic
Time Sync
5
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Posted - 2012.05.02 23:06:00 -
[26] - Quote
Just as an update.
It took 13 days to get an initial reply to my Petition.
The GM asked me to provide information on what happened when I did x or y.
He asked for the exact information I provided in my initial request.
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Fannie Maes
Science and Trade Institute Caldari State
197
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Posted - 2012.05.02 23:09:00 -
[27] - Quote
GM Homonoia wrote:First, let me apologize for the long waiting times that everyone is currently experiencing. We are aware of the problem and are working on resolving it. Unfortunately this may take a while and we have no solid ETA on when we will be able to get things properly back in line again. To provide a bit of background information on how things are looking and why things are the way they are; here are some numbers. A normal, healthy global queue has around 1500 petitions that are waiting for an answer from a GM; currently (as of this post) we have 3463 petitions in total that require the attention of a GM. The oldest petition that has not yet received any reply in our Game Play queue was filed on 2012.04.05 20:06:00 The oldest petition that has not yet received any reply in our Billing queue was filed on 2012.04.14 15:43:00 The oldest petition that has not yet received any reply in our Technical queue was filed on 2012.04.13 21:31:00 Note that some special cases (hacking, bans, etc) may take longer and are not represented in the above mentioned queues. We are working as fast as we can to get these numbers down and we are hiring to increase our GM work force. In the mean time we can only ask humbly for your patience.
Good to hear, but in the meantime can we get a personal GM that we can call on 24/7 like Goons have? I also want 10 minute responds times and solutions until you take care of this.
Thank you and regards. /eve commoner.
PS: We also like a dev or 2 like they have, I also want my issues hotfixed same day I report them. |
Vimsy Vortis
Shoulda Checked Local Break-A-Wish Foundation
505
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Posted - 2012.05.02 23:11:00 -
[28] - Quote
I find that the more I insult the GMs in my petition the longer it takes for the GMs to respond to it. |
xxxTRUSTxxx
Galactic Rangers
62
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Posted - 2012.05.02 23:19:00 -
[29] - Quote
Graic wrote:I'm fast beginning to think that the Petition system is just a CCP fa+ºade of care to discourage people from trying to get assistance to genuine in game issues.
Do they actually look at Petitions these days or just wait for people to give up 99% of the time?
I've Petitioned a couple of times and responses can be measured in weeks.
Resolution even longer - after jumping through multitudes of hoops that really didn't seem that necessary once the request might be resolved. I say might as they have only ever solved one issue and it was a ton of hassle.
i've had nothing but complete satisfaction and really helpful GM's with at least 98% of my petitions. always friendly, always willing to go the extra bit to help out, always fair as far as they can be.
take a chill pill you are not the only one with a petition filed, i work in IT, clients always think you're sitting waiting for them alone, like you've been assigned to them only, and all you do is sit waiting on that one person to file a petition/call.
i not very fond of people who think,, i know, ***** not getting fixed fast enough, i'll shout and ***** like a fecker at them, it'll make them get that lazy ass of theirs in gear.
oh and i think i'll phone their boss while i'm at it, maybe i can even get them sacked. like i said,, take a chill pill and wait in line like everyone else. |
Spy 21
Lonetrek Exploration and Salvage
67
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Posted - 2012.05.02 23:22:00 -
[30] - Quote
GM Homonoia wrote:First, let me apologize for the long waiting times that everyone is currently experiencing. We are aware of the problem and are working on resolving it. Unfortunately this may take a while and we have no solid ETA on when we will be able to get things properly back in line again. To provide a bit of background information on how things are looking and why things are the way they are; here are some numbers. A normal, healthy global queue has around 1500 petitions that are waiting for an answer from a GM; currently (as of this post) we have 3463 petitions in total that require the attention of a GM. The oldest petition that has not yet received any reply in our Game Play queue was filed on 2012.04.05 20:06:00 The oldest petition that has not yet received any reply in our Billing queue was filed on 2012.04.14 15:43:00 The oldest petition that has not yet received any reply in our Technical queue was filed on 2012.04.13 21:31:00 Note that some special cases (hacking, bans, etc) may take longer and are not represented in the above mentioned queues. We are working as fast as we can to get these numbers down and we are hiring to increase our GM work force. In the mean time we can only ask humbly for your patience.
Thank you for the honest response and the willingness to acknowledge a problem in such a critical area.
I am truly impressed. +1
So much so that... I think I will forgo my usual 3 daily petitions about frivolous crap and hold off for about a week to allow yall to catch up. Will that be good?
S "The next time airport security tells you to put your hands over your head and hold that vulnerable position for seven seconds, ask yourself: Is this the posture of a free man?" |
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