Pages: [1] :: one page |
|
Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Perfexionist
The Morally Infallible
0
|
Posted - 2015.05.03 22:52:21 -
[1] - Quote
Hello fellow players. I have just been shocked to notice another payment has just been charged via a notification from paypal. Now I may get this confused with a different website but was it not Eve where if you paid with paypal it would not do the recurring payment scheme and to do that you had to use your bank details?
Answers would be appreciated. |
Rowells
ANZAC ALLIANCE Fidelas Constans
2373
|
Posted - 2015.05.03 23:03:28 -
[2] - Quote
If you haven't filed a support ticket to CCP yet, suggest you do so.
And obligatory, GD customer assistance = best customer assistance |
Perfexionist
The Morally Infallible
0
|
Posted - 2015.05.03 23:08:36 -
[3] - Quote
Was hoping a paypal user could just say "yes, it has been changed more recently".. because I swear it has.
But I will take your advice if nobody can say that sharpish. If I don't have a case it means game time is going to waste. |
Mr Epeen
It's All About Me
8460
|
Posted - 2015.05.03 23:15:00 -
[4] - Quote
Just file a ticket explaining that you intended a one time payment and not a recurring one.
If you haven't been playing the character and not too much time has passed, they may reverse the charge. They've done it for me before.
Mr Epeen
There are 86,400 seconds in a day. You just saved one of them by typing 'u' instead of 'you'.-á Congratulations, dumbass!
|
Perfexionist
The Morally Infallible
0
|
Posted - 2015.05.03 23:35:39 -
[5] - Quote
Yeah this paypal thing it seems a bit more like it's made for dodgier situations, might look harsh for the company, though if I am right I never seen any update news reflecting the change which seems a bit not right.
I was shocked that they stopped levelling up skills when account is not active. It's thinking about that that's stopping me from just thinking I will jump online anyway and grab a plex for my real life brother.
Cheers anyway though people. Something for me to ponder. |
Skalie
417th Cavalry
1
|
Posted - 2015.05.04 02:17:39 -
[6] - Quote
You are correct it has changed for Paypal, it used to offer a check box to allow or disallow recurring payments. That has now gone. |
Rain6637
GoonWaffe Goonswarm Federation
31367
|
Posted - 2015.05.04 07:22:03 -
[7] - Quote
Oh. I didn't realize this was the case. A while ago I started making my accounts not auto-renew, for the opportunity to leave my biggest gripe in the form of a recurring cancellation reason each renewal. I also wanted to stop skewing CCP's statistics with auto-renew accounts... they are very much on constant notice to keep producing a good game. "One year at a time" is what I close my cancellation reason with.
Chances are I'm going to renew most of my accounts, but I manage their expirations manually. I try to keep annuals hitting one per month.
I suggest players start doing that, with iOS apps like Neocom, and EVEmon. Account expiration is displayed prominently in those programs, Neocom especially. The date is highlighted in green, and becomes red as the expiration approaches.
Help, I can't download EVE
|
Frank Millar
The Scope Gallente Federation
2304
|
Posted - 2015.05.04 10:07:47 -
[8] - Quote
Skalie wrote:You are correct it has changed for Paypal, it used to offer a check box to allow or disallow recurring payments. That has now gone. Good to know. |
Rabid Disconnection
Inner Shadow Did he say Jump
24
|
Posted - 2015.05.04 19:51:57 -
[9] - Quote
Linking your account(s) to amazon will allow for one time subscriptions using the same pricing as CCP. |
ginny Aulx-Gao
Fusion Enterprises Ltd Shadow of xXDEATHXx
0
|
Posted - 2015.05.05 00:26:18 -
[10] - Quote
Perfexionist wrote:Hello fellow players. I have just been shocked to notice another payment has just been charged via a notification from paypal. Now I may get this confused with a different website but was it not Eve where if you paid with paypal it would not do the recurring payment scheme and to do that you had to use your bank details?
Answers would be appreciated.
Edit: I have filed with paypal an un-authorized payment dispute but if I got this wrong I need to cancel it.
Thank you for bringing this up, I had no clue that the option for a non recurring subscription had been removed.
I must have missed that announcement by CCP.
Cancelled my subscriptions and will now review whether to renew them when time is almost up on them.
|
|
Conrad Makbure
Trident Expedition
78
|
Posted - 2015.05.05 02:23:46 -
[11] - Quote
Perfexionist wrote:Hello fellow players. I have just been shocked to notice another payment has just been charged via a notification from paypal. Now I may get this confused with a different website but was it not Eve where if you paid with paypal it would not do the recurring payment scheme and to do that you had to use your bank details?
Answers would be appreciated.
Edit: I have filed with paypal an un-authorized payment dispute but if I got this wrong I need to cancel it.
Holy crap, thanks for the heads up. ...thought it was a one-time myself too. |
DaReaper
Net 7
2014
|
Posted - 2015.05.05 03:22:17 -
[12] - Quote
I'm amazed that no one noticed the small disclaimer
" All prices shown in USD
Please note: You are signing up for a recurring PayPal subscription and will be billed at the end of each time period until you cancel or change your method of payment.."
says it right there when you chose paypal. The recurring checkbox has been gone for a while iirc. Not sure how long but a while.
to the op: Ghost training in eve has been dead for close to 6 years now... where have you been?
OMG Comet Mining idea!!! Comet Mining!
|
DaReaper
Net 7
2014
|
Posted - 2015.05.05 03:23:10 -
[13] - Quote
for an official response as to when they did said change, file a petition.
OMG Comet Mining idea!!! Comet Mining!
|
ginny Aulx-Gao
Fusion Enterprises Ltd Shadow of xXDEATHXx
0
|
Posted - 2015.05.05 18:38:37 -
[14] - Quote
DaReaper wrote:I'm amazed that no one noticed the small disclaimer
" All prices shown in USD
Please note: You are signing up for a recurring PayPal subscription and will be billed at the end of each time period until you cancel or change your method of payment.."
says it right there when you chose paypal. The recurring checkbox has been gone for a while iirc. Not sure how long but a while.
to the op: Ghost training in eve has been dead for close to 6 years now... where have you been?
Seems kind of underhand to remove the tick box without making an announcement to give folk a heads up. Unless of course an official announcement was made.. in which case I certainly missed it.
Afafik the tick box was still there when I did my last round of subscriptions so this must be a relatively recent change. Had an account due to run out of time later this month but decided to use plex instead of paying via paypal.
Glad I did now because I might well have overlooked the missing tick box.
|
Frostys Virpio
The Mjolnir Bloc The Bloc
1770
|
Posted - 2015.05.06 13:35:01 -
[15] - Quote
ginny Aulx-Gao wrote:DaReaper wrote:I'm amazed that no one noticed the small disclaimer
" All prices shown in USD
Please note: You are signing up for a recurring PayPal subscription and will be billed at the end of each time period until you cancel or change your method of payment.."
says it right there when you chose paypal. The recurring checkbox has been gone for a while iirc. Not sure how long but a while.
to the op: Ghost training in eve has been dead for close to 6 years now... where have you been? Seems kind of underhand to remove the tick box without making an announcement to give folk a heads up. Unless of course an official announcement was made.. in which case I certainly missed it. Afafik the tick box was still there when I did my last round of subscriptions so this must be a relatively recent change. Had an account due to run out of time later this month but decided to use plex instead of paying via paypal. Glad I did now because I might well have overlooked the missing tick box.
Why would they need to announce it if they put the warning there? Can't you read before agreeing to a payment term? |
Lan Wang
Stillwater Corporation That Escalated Quickly.
520
|
Posted - 2015.05.06 13:41:16 -
[16] - Quote
Frostys Virpio wrote:ginny Aulx-Gao wrote:DaReaper wrote:I'm amazed that no one noticed the small disclaimer
" All prices shown in USD
Please note: You are signing up for a recurring PayPal subscription and will be billed at the end of each time period until you cancel or change your method of payment.."
says it right there when you chose paypal. The recurring checkbox has been gone for a while iirc. Not sure how long but a while.
to the op: Ghost training in eve has been dead for close to 6 years now... where have you been? Seems kind of underhand to remove the tick box without making an announcement to give folk a heads up. Unless of course an official announcement was made.. in which case I certainly missed it. Afafik the tick box was still there when I did my last round of subscriptions so this must be a relatively recent change. Had an account due to run out of time later this month but decided to use plex instead of paying via paypal. Glad I did now because I might well have overlooked the missing tick box. Why would they need to announce it if they put the warning there? Can't you read before agreeing to a payment term?
no because people dont read the terms every time they login to pay the sub
EVEALON Creative - Logo Design & Branding | Digital Design
|
Frostys Virpio
The Mjolnir Bloc The Bloc
1770
|
Posted - 2015.05.06 13:48:54 -
[17] - Quote
Lan Wang wrote:
no because people dont read the terms every time they login to pay the sub
Chance are many people would also not read the announcement so vOv. |
Lan Wang
Stillwater Corporation That Escalated Quickly.
520
|
Posted - 2015.05.06 13:58:42 -
[18] - Quote
Frostys Virpio wrote:Lan Wang wrote:
no because people dont read the terms every time they login to pay the sub
Chance are many people would also not read the announcement so vOv.
this is true lol
EVEALON Creative - Logo Design & Branding | Digital Design
|
Frostys Virpio
The Mjolnir Bloc The Bloc
1770
|
Posted - 2015.05.06 14:32:19 -
[19] - Quote
Lan Wang wrote:Frostys Virpio wrote:Lan Wang wrote:
no because people dont read the terms every time they login to pay the sub
Chance are many people would also not read the announcement so vOv. this is true lol
Which is why my point of view is pretty much If you didn't read it and got burn, cry yourself a river and get over it. Swim across if if needed, water can be good for soothing burning pain. |
Lan Wang
Stillwater Corporation That Escalated Quickly.
521
|
Posted - 2015.05.06 14:34:41 -
[20] - Quote
tbh i didnt even know about this, i just resubbed the normal way by paypal a couple of days ago, got mail saying account expiring in 24hrs so paid it vOv
EVEALON Creative - Logo Design & Branding | Digital Design
|
|
Michael Turate
The Scope Gallente Federation
124
|
Posted - 2015.05.06 20:45:00 -
[21] - Quote
Please return the tick box and I'll re-sub my second account as normal but I don't want to have a re-occurring payment on my paypal account when there is no financial incentive to have one or other justification in terms of convenience to me. It may have massive advantages to CCP the company but it has no advantages to me, the customer.
I like the fact that I can let my accounts time out for a few days/weeks if I'm a bit short on money or waiting for pay day. I don't want to have to go through the bother of cancelling a payment plan through paypal every time I want to have a little rest from the game or if I'm going away from home or on holiday.
This is financially underhand and, as far as I know, unannounced to the player base. This may suit CCP's financial objectives but it is devious and offers nothing to the customer. I believe I should be able to buy a monthly subscription to the game a payment at a time to allow me to manage my financial commitments.
I would be grateful if someone could comment on the viability of returning the tick box. I'm a long term player of many years standing and I have used this method of payment happily for almost all the time I have been in Eve. I would not want to have a re-occurring payment on my paypal account - why can't I just buy access at a month a time? |
ginny Aulx-Gao
Fusion Enterprises Ltd Shadow of xXDEATHXx
0
|
Posted - 2015.05.07 01:45:47 -
[22] - Quote
Frostys Virpio wrote:ginny Aulx-Gao wrote:DaReaper wrote:I'm amazed that no one noticed the small disclaimer
" All prices shown in USD
Please note: You are signing up for a recurring PayPal subscription and will be billed at the end of each time period until you cancel or change your method of payment.."
says it right there when you chose paypal. The recurring checkbox has been gone for a while iirc. Not sure how long but a while.
to the op: Ghost training in eve has been dead for close to 6 years now... where have you been? Seems kind of underhand to remove the tick box without making an announcement to give folk a heads up. Unless of course an official announcement was made.. in which case I certainly missed it. Afafik the tick box was still there when I did my last round of subscriptions so this must be a relatively recent change. Had an account due to run out of time later this month but decided to use plex instead of paying via paypal. Glad I did now because I might well have overlooked the missing tick box. Why would they need to announce it if they put the warning there? Can't you read before agreeing to a payment term?
Yes I could read. I read before agreeing when I first subscribed.
Could CCP have made an announcement to draw attention to this? Yes to that also.
Why would any reputable company not notify its customers of changes to terms/conditions with regard to payments?
Would you be as chilled if you had say, a mortgage that had it's t&c changed without you being notified?
A financial transaction is a financial transaction regardless of the amount involved. If a company moves the goalposts without informing customers it kind of calls into question the ethical stance of that company I reckon.
|
Skalie
417th Cavalry
5
|
Posted - 2015.05.07 11:27:59 -
[23] - Quote
From CCP knowledge base:
Quote----What is PayPal and how do I use it to pay for my EVE subscription?
PayPal is a payment service through which users can pay for their EVE accounts. The service provides an alternative payment option for users that may not have access to or wish to use another form of payment.
You will need to have a PayPal account to use this method, if you do not please create an account via their website.
During the registration process you can choose between linking your credit card, debit card or banking account (availability depending on your location) to your PayPal account, which will then be used to pay for your EVE subscription.
You can choose to make the payments recurring by checking the appropriate check box and should you wish to cancel the recurring payments follow the cancellation directions posted here.
Please note: eChecks cannot be used through PayPal at the moment. We are working on making it available.---unquote
|
Michael Turate
The Scope Gallente Federation
124
|
Posted - 2015.05.07 19:21:18 -
[24] - Quote
Skalie wrote:You can choose to make the payments recurring by checking the appropriate check box and should you wish to cancel the recurring payments follow the cancellation directions posted here.
Please note: eChecks cannot be used through PayPal at the moment. We are working on making it available.---unquote
Precisely mate, as we've both noticed, the CHOICE is no longer available.
Removing choices (particularly in matters financial) from customers to favour the retailer is never a good thing.
Please return the tick box.
The only 'extra' money CCP will make is from people who forget to cancel the agreement, as the people who have wanted to pay a monthly subscription have visited the site once a month anyway to pay their subs and the people who want a yearly/on-going subscription will already have opted for it as it offers a discount.
By removing the one off monthly option you are not creating 'convenience' you are just annoying and inconveniencing the people who want to pay monthly by paypal by removing financial flexibility in the way that we interface with the product.
Plus, under the new system, you add a new layer of annoyance that requires me to cancel an agreement on two accounts if I don't want to pay or can't pay on the exact payment date. Several days later, I then have to start that agreement again with the reality looming that I may need to cancel it again in a few weeks time. That's bonkers when you can just leave that tick box in there and allow people to pay for access when they want to have access.
Eve has always been a game that people drift in and out of, it's very intense and time consuming and that can take its toll. But one of the strengths of Eve is that people always want to come back after a break. Removing the most convenient way of doing this is bad for customers and ultimately bad for the game as more casual players will be disinclined to become involved if the reality is a re-occurring payment system that lacks flexibility.
|
Ishtanchuk Fazmarai
3554
|
Posted - 2015.05.21 13:30:52 -
[25] - Quote
Oh wait: they billed my Paypal without a warning...
...but that's a game two can play, as usually I don't have any funds on my Paypal.
So, good luck billing me again without a warning, CCP.
73% of EVE characters stay in high security space. 62% of EVE subscribers barely PvP. 40% of all new accounts just "level up their Ravens". Probably that's why PvE content in EVE Online is sub-par and CCP is head over heels for PvP...
|
Lan Wang
Stillwater Corporation That Escalated Quickly.
623
|
Posted - 2015.05.21 13:50:52 -
[26] - Quote
Ishtanchuk Fazmarai wrote:Oh wait: they billed my Paypal without a warning... ...but that's a game two can play, as usually I don't have any funds on my Paypal. So, good luck billing me again without a warning, CCP.
well ccp usually win that war because they just expire your account
EVEALON Creative - Logo Design & Branding | Digital Design
|
|
|
|
Pages: [1] :: one page |
First page | Previous page | Next page | Last page |