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Ethan Kel	Posted - 2004.08.10 22:14:00 - [1] Edited by: Ethan Kel on 10/08/2004 22:22:57 Edited by: Ethan Kel on 10/08/2004 22:19:03 RULE 20! Post constructively. Negative feedback can be very useful, provided that it is presented in a civil, factual manner. Tell us what you don't like and why and how you feel it could be improved. Posts that are insulting and rude may be deleted, no matter how valid the ideas behind them may be. This is my intent. Oh im sorry I thought this was the general discussion area? I think you should call this forum "Censored if we don't like it discussions". The current title is very misleading in suggesting that people may speak freely here on any number of topics which the word"General" implies. I simply cannot fathom why CCP would empower you to upset customers? All of us are EVE! Without the devs EVE is nothing ! Without the customers EVE is nothing ! The primary rule of good customer relations is that the customer is always right! When a business angers and looses a customer they also loose many of that customers friends as well and their friends and on and on. Word of mouth advertising is a two edged sword and swings both ways. I suggest that you moderate in a constructive manner as well and quit imposing your intepretations as to the intent so blatantly and carelessly. You the moderators have the power to create a forum where people can vent and rant. Create it! Censoring every one is non constructive and invalidates the person as a paying customer. I rarely come to these forums but I am appalled at your treatment of customers. In my business, Ill treatment of customers is not tolerated and usually results in termination.
Ethan Kel	Posted - 2004.08.10 22:14:00 - [2] Edited by: Ethan Kel on 10/08/2004 22:22:57 Edited by: Ethan Kel on 10/08/2004 22:19:03 RULE 20! Post constructively. Negative feedback can be very useful, provided that it is presented in a civil, factual manner. Tell us what you don't like and why and how you feel it could be improved. Posts that are insulting and rude may be deleted, no matter how valid the ideas behind them may be. This is my intent. Oh im sorry I thought this was the general discussion area? I think you should call this forum "Censored if we don't like it discussions". The current title is very misleading in suggesting that people may speak freely here on any number of topics which the word"General" implies. I simply cannot fathom why CCP would empower you to upset customers? All of us are EVE! Without the devs EVE is nothing ! Without the customers EVE is nothing ! The primary rule of good customer relations is that the customer is always right! When a business angers and looses a customer they also loose many of that customers friends as well and their friends and on and on. Word of mouth advertising is a two edged sword and swings both ways. I suggest that you moderate in a constructive manner as well and quit imposing your intepretations as to the intent so blatantly and carelessly. You the moderators have the power to create a forum where people can vent and rant. Create it! Censoring every one is non constructive and invalidates the person as a paying customer. I rarely come to these forums but I am appalled at your treatment of customers. In my business, Ill treatment of customers is not tolerated and usually results in termination.
Phoenus	Posted - 2004.08.10 22:16:00 - [3] Complaints of mods actions can be sent to [email protected] I'd say that four letting abbreviation beginning with I and ending the BTL here, but well, it's over-used :P Phoenus Enlightened Incorporated
Phoenus	Posted - 2004.08.10 22:16:00 - [4] Complaints of mods actions can be sent to [email protected] I'd say that four letting abbreviation beginning with I and ending the BTL here, but well, it's over-used :P Phoenus Enlightened Incorporated
Negotiator	Posted - 2004.08.10 22:17:00 - [5] no, customer isn't always right when it conflics with other customers. stop posting, you don't deserve it since you can't grasp that simple concept (aside from the simple concept of forum rules).
Negotiator	Posted - 2004.08.10 22:17:00 - [6] no, customer isn't always right when it conflics with other customers. stop posting, you don't deserve it since you can't grasp that simple concept (aside from the simple concept of forum rules).
Ethan Kel	Posted - 2004.08.10 22:21:00 - [7] Originally by: Negotiator no, customer isn't always right when it conflics with other customers. stop posting, you don't deserve it since you can't grasp that simple concept (aside from the simple concept of forum rules). Im not talking about customers and how they treat each other. Im talking about how a company treats it's customers directly or indirectly. And in that sense the customer is always right.
Ethan Kel	Posted - 2004.08.10 22:21:00 - [8] Originally by: Negotiator no, customer isn't always right when it conflics with other customers. stop posting, you don't deserve it since you can't grasp that simple concept (aside from the simple concept of forum rules). Im not talking about customers and how they treat each other. Im talking about how a company treats it's customers directly or indirectly. And in that sense the customer is always right.
Phoenus	Posted - 2004.08.10 22:23:00 - [9] TBH, I've learnt in every job that I've done (tech service/support/customer service), that the exact opposite is infact true The customer is hardly EVER right Phoenus Enlightened Incorporated
Phoenus	Posted - 2004.08.10 22:23:00 - [10] TBH, I've learnt in every job that I've done (tech service/support/customer service), that the exact opposite is infact true The customer is hardly EVER right Phoenus Enlightened Incorporated

fairimear	Posted - 2004.08.10 22:27:00 - [11] that atitude gets u hated by the customer and leads to us thinking ur arogant and dont listen to the player base. and us thinking that leads to flaming cus we dont think u listen to constructive posts. (\_/) (O.o) (> <) This is Bunny. Copy Bunny into your signature to help him on his way to world Domination.
fairimear	Posted - 2004.08.10 22:27:00 - [12] that atitude gets u hated by the customer and leads to us thinking ur arogant and dont listen to the player base. and us thinking that leads to flaming cus we dont think u listen to constructive posts. (\_/) (O.o) (> <) This is Bunny. Copy Bunny into your signature to help him on his way to world Domination.
Marcus Davion	Posted - 2004.08.10 22:29:00 - [13] Originally by: Phoenus TBH, I've learnt in every job that I've done (tech service/support/customer service), that the exact opposite is infact true The customer is hardly EVER right 10 Years in Tech Support I have to agree with you here.
Marcus Davion	Posted - 2004.08.10 22:29:00 - [14] Originally by: Phoenus TBH, I've learnt in every job that I've done (tech service/support/customer service), that the exact opposite is infact true The customer is hardly EVER right 10 Years in Tech Support I have to agree with you here.
Phoenus	Posted - 2004.08.10 22:30:00 - [15] Depends on how you deal with it, imho. If you can deal with it correctly, you'll not only tell the customer they are wrong, but they'll leave a happy customer too That's good customer service Phoenus Enlightened Incorporated
Phoenus	Posted - 2004.08.10 22:30:00 - [16] Depends on how you deal with it, imho. If you can deal with it correctly, you'll not only tell the customer they are wrong, but they'll leave a happy customer too That's good customer service Phoenus Enlightened Incorporated
Grosvenor Corama	Posted - 2004.08.10 22:31:00 - [17] If you have any problems with moderation please contact us at [email protected] It's not something to be discussed on the forums. Originally by: EVE Forum Rules 9. Warnings and bans are not to be discussed on the forum. Such matters shall remain private between the CCP and the user. Questions or comments concerning warnings and bans will be conveyed through e-mail or private messaging. Likewise, discussions regarding moderator actions are not permitted on the forum. If you have questions regarding a post or thread, please contact [email protected]. ~{Forum Rules}~ ♥ ~{contact us}~
Grosvenor Corama	Posted - 2004.08.10 22:31:00 - [18] If you have any problems with moderation please contact us at [email protected] It's not something to be discussed on the forums. Originally by: EVE Forum Rules 9. Warnings and bans are not to be discussed on the forum. Such matters shall remain private between the CCP and the user. Questions or comments concerning warnings and bans will be conveyed through e-mail or private messaging. Likewise, discussions regarding moderator actions are not permitted on the forum. If you have questions regarding a post or thread, please contact [email protected]. ~{Forum Rules}~ ♥ ~{contact us}~


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