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1. Sticky:Dev blog: Customer Support: Past, Present and Future - in EVE Information Portal [original thread]
Sasha Nemtsov wrote: (Some fair points) To focus on your points specifically about head count and efficiency. Our team size continually scales with our support load and will continue to grow alongside both EVE & CCP grow. Specifically o...
- by GM Grave - at 2016.08.17 16:37:20
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2. Sticky:Game of balls - Fanfest 2016 - in Out of Game Events and Gatherings [original thread]
Hey guys, Just a quick update regarding the event. We are looking into what format to use for this event. One idea at this point in time, is to split the developers into groups of 2-3, making sure that we have a healthy balance of talent in each ...
- by GM Spider - at 2016.04.06 13:00:18
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3. Sticky:Dev Blog: Introducing the New Customer Support Help Center - in EVE Information Portal [original thread]
Commander Nina Hanomaa wrote: Hello, I am experiencing login issues with the new Help Center. The moment I click on the "Sign-In" the page redicts to https://supportauth.eveonline.com/callback/?kind=error&message=User+is+invalid%3A+Email%...
- by GM Arcade - at 2015.07.02 22:36:29
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4. Sticky:Dev blog: A Call To Art - Decorating CCP Customer Support! - in EVE Information Portal [original thread]
Rowells wrote: now im curious what the censored part is The censored part is 4 minutes of delicate ms paint censorship by my own steady hand, and is truly a work of art in of itself.
- by GM Grave - at 2015.03.05 16:08:37
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5. Can't see some people's chat messages - in Issues, Workarounds & Localization [original thread]
Is it possible that you have blocked your corporation? If you have blocked your corporation then any messages sent by your corp mates would not be displayed. You can see who you have blocked by opening the 'People and Places' window and on the lef...
- by GM Arcade - at 2014.10.20 17:05:00
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6. Can't create private contracts or search using "People &... - in Issues, Workarounds & Localization [original thread]
The problem should be resolved (again). No word yet on if this will happen again tomorrow but it is being looked into.
- by GM Arcade - at 2014.10.02 12:35:00
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7. Can't create private contracts or search using "People &... - in Issues, Workarounds & Localization [original thread]
The issue appears to have resurfaced as of downtime today. The devs have been informed and are looking into it.
- by GM Arcade - at 2014.10.02 12:27:00
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8. Titan fair to bump or not? - in Assembly Hall [original thread]
Hello. I apologize for the long wait. I've read every post in this thread and I'm going to comment on some of the major concerns raised. I can not make any comment on the outcome of individual reimbursement tickets or specific account suspensions...
- by GM Lelouch - at 2014.10.02 10:16:00
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9. Why my ticket is deleted? - in EVE General Discussion [original thread]
Yasique Gautier wrote: Again, I submitted a report this morning, about launcher doesn work. This morning, not August. About launcher stuck, not about cargo. It showed me TT# 8 digits or so, then I closed the page. Now admin says I did not submi...
- by GM Arcade - at 2014.10.01 14:42:00
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10. Can't create private contracts or search using "People &... - in Issues, Workarounds & Localization [original thread]
Indeed. This should be resolved now. Apologies for any inconvenience caused.
- by GM Arcade - at 2014.10.01 12:24:00
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11. Can't create private contracts or search using "People &... - in Issues, Workarounds & Localization [original thread]
This issue is being looked into. I will update this thread when I get more news.
- by GM Arcade - at 2014.10.01 12:05:00
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12. Why my ticket is deleted? - in EVE General Discussion [original thread]
There does not seem to be any ticket submitted from your account or associated email address. Can you try submitting another ticket through the following web site: http://community.eveonline.com/support/support-tickets/ Alternatively you can s...
- by GM Arcade - at 2014.10.01 11:03:00
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13. [EVENT] Sacrifice to the Capsuleers of New Eden 2014-09-05 @ 22:00 E... - in In-Game Events and Gatherings [original thread]
If you feel that it is warranted then please submit a fleet fight notification through the following URL: Fleet fight notifications Thanks and good luck all.
- by GM Arcade - at 2014.09.04 14:50:00
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14. EVE client does nothing after hitting "play"?? - in Macintosh [original thread]
Hey guys, The developers are aware of this issue and are investigating. Thanks for your patience.
- by GM Arcade - at 2014.09.02 11:43:00
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15. The server you are connecting to can not be reached. - in Issues, Workarounds & Localization [original thread]
The issues surrounding Slovenian ISPs should now be fixed, using the old DNS should work. Let us know if you're still having issues
- by GM Bjorn - at 2014.09.01 15:27:00
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16. Sticky:Atlanta (Decatur) Player Gathering! - 30/08/2014 - in Out of Game Events and Gatherings [original thread]
Getting everything together now! I hope everyone had a fun and safe evening last night at Dragon*Con!
- by GM Luthor - at 2014.08.30 15:51:00
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17. The server you are connecting to can not be reached. - in Issues, Workarounds & Localization [original thread]
Can players still experiencing issues and getting the error message "Server Can Not Be Reached" shoot me an EVE mail with their IP address and the IP address of the DNS server they're using. We appreciate it.
- by GM Bjorn - at 2014.08.29 13:45:00
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18. The server you are connecting to can not be reached. - in Issues, Workarounds & Localization [original thread]
Hello all, Can players from Sweden confirm that the issue has been resolved for them?
- by GM Bjorn - at 2014.08.29 10:46:00
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19. The server you are connecting to can not be reached. - in Issues, Workarounds & Localization [original thread]
Hey all, Our contact with the Swedish providers believe the issue is now resolved. If you were connecting from Sweden and have changed your DNS to an alternate one can you revert back to your providers DNS and reply to this thread letting us know...
- by GM Arcade - at 2014.08.28 19:40:00
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20. The server you are connecting to can not be reached. - in Issues, Workarounds & Localization [original thread]
Have players here been able to connect (both from Sweden and Slovenia) without changing the DNS? Please file tickets in Billing / Login Issues if you were affected by this and we'll compensate those that were.
- by GM Bjorn - at 2014.08.27 19:01:00
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