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Author |
Thread Statistics | Show CCP posts - 2 post(s) |
Frostys Virpio
The Mjolnir Bloc The Bloc
1269
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Posted - 2014.10.01 12:17:00 -
[31] - Quote
Abrazzar wrote:Yasique Gautier wrote:Deck Cadelanne wrote:It takes time to respond to a ticket. There aren't operators standing by ready to instantly respond to every complaint. If your ticket was submitted, it is probably in a queue. Why do you think you are entitled to an instant response?
They not 'taking time to respond to a ticket', now they denying there was a ticket at all. This all becoming more and more repulsive. Time to quit while you're ahead.
He's not ahead. Just less far behind than he will be later. |
Abrazzar
Vardaugas Family
4752
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Posted - 2014.10.01 12:18:00 -
[32] - Quote
Tyburn Stannis wrote:OK, one last try... tell us exactly how did you send this mysterious vanishing ticket? Email, evemail, in game (f12) , via the website if so which website - what?
o/ Let me guess: He followed a link from an email he got to the support page where he entered his account details and credit card information to resolve a billing issue they mailed him about. Sovereignty and Population New Mining Mechanics |
Yasique Gautier
Center for Advanced Studies Gallente Federation
1
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Posted - 2014.10.01 12:24:00 -
[33] - Quote
Tyburn Stannis wrote:OK, one last try... tell us exactly how did you send this mysterious vanishing ticket? Email, evemail, in game (f12) , via the website if so which website - what?
o/
http://i.imgur.com/TXzwqX6.png
http://i.imgur.com/smAXIaY.png |
Solecist Project
I'm So Meta Even This Acronym
10239
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Posted - 2014.10.01 12:31:00 -
[34] - Quote
And still we wait for you to tell us what happens when you try to log in.
You are fake.
You never even tried accepting help regarding your issue.
You should be permabanned and we all benefit from it. I am Sol. I cook my bacon naked, you sissies. Check out the newest and sexiest in New Eden Fashion! https://forums.eveonline.com/default.aspx?g=posts&t=374461&find=unread |
Deck Cadelanne
Exigent Circumstances CAStabouts
46
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Posted - 2014.10.01 12:34:00 -
[35] - Quote
OK, that's a more constructive response.
Did you actually complete the ticket submission process or did you close the browser window before it was complete?
Also, note the text that follows:
"GÇóEach player is allowed to have at most two open support tickets at a time. Please note that your open tickets can only be closed by you after 24 hours have elapsed."
Do you already have 2 open support tickets? If so, try closing one of them. |
Deck Cadelanne
Exigent Circumstances CAStabouts
48
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Posted - 2014.10.01 12:36:00 -
[36] - Quote
I note you were posting complaining about this "bug" of yours in August:
So you just filed a support ticket about it today?
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Yasique Gautier
Center for Advanced Studies Gallente Federation
1
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Posted - 2014.10.01 12:40:00 -
[37] - Quote
Deck Cadelanne wrote: OK, that's a more constructive response.
Did you actually complete the ticket submission process or did you close the browser window before it was complete?
Also, note the text that follows:
"GÇóEach player is allowed to have at most two open support tickets at a time. Please note that your open tickets can only be closed by you after 24 hours have elapsed."
Do you already have 2 open support tickets? If so, try closing one of them.
Yes, I waited enough before the stupid thing 'thinks', it showed me the TT number of ~8 digits, but I did not bother to write it down or check if it appeared in the 'My Tickets' list. Then I closed the page. No, I did not have any tickets opened before submitting this one. |
Yasique Gautier
Center for Advanced Studies Gallente Federation
1
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Posted - 2014.10.01 12:42:00 -
[38] - Quote
Deck Cadelanne wrote:I note you were posting complaining about this "bug" of yours in August: So you just filed a support ticket about it today?
No, the 'bug' with industrials cargo it was an example. Today I submitted a ticket about the laucher stuck at 3.8% applying the patch and hanging up, making me unable to login to the game. |
Deck Cadelanne
Exigent Circumstances CAStabouts
48
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Posted - 2014.10.01 12:47:00 -
[39] - Quote
Yasique Gautier wrote:
No, the 'bug' with industrials cargo it was an example. Today I submitted a ticket about the laucher stuck at 3.8% applying the patch and hanging up, making me unable to login to the game.
Then follow the GM's advice, check to see you don't already have two open tickets, and open another ticket. Then be patient and await a response. |
Tyburn Stannis
Xenon Salvage Inc.
161
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Posted - 2014.10.01 12:47:00 -
[40] - Quote
As people have already pointed out - it's not a bug.
Your ship maximum capacity is based on the model, the modules/rigs, and pilot skills. If you take the modules off, capacity drops. If you take the pilot out, capacity drops. (Or doesn't increase, depending which way you look at it.) Having cargo expanders in your hangar wouldn't increase the ships cargo bay, having your pilot sat in a different ship is the same effect.
If you've complained about it since August it's possible you've fallen foul of the "do not file multiple tickets on the same subject" followed by "action may be taken against your account" bit.
o/ |
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Tyburn Stannis
Xenon Salvage Inc.
161
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Posted - 2014.10.01 12:56:00 -
[41] - Quote
OK, if your "bug reports" are anything like as clear and easy to follow as your information in this thread no wonder no-one can help you...
What the hell possessed you to post a load of info on a cargo "bug" when asked to give more details about a very vague "my petition vanished" complaint?! |
Deck Cadelanne
Exigent Circumstances CAStabouts
48
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Posted - 2014.10.01 13:01:00 -
[42] - Quote
Not understanding how something works =/= it is broken.
Launcher being busted during a patch is a genuine support issue, OP needs to go submit a ticket and BE PATIENT and await a response.
By the way, unless you opened a ticket in August about your cargo hold expander issue, there is no bug report.
No Ticket = No Bug Report.
Once again,
Not understanding how it works =/= it is broken |
Yasique Gautier
Center for Advanced Studies Gallente Federation
1
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Posted - 2014.10.01 13:05:00 -
[43] - Quote
Again, I submitted a report this morning, about launcher doesn work. This morning, not August. About launcher stuck, not about cargo. It showed me TT# 8 digits or so, then I closed the page. Now admin says I did not submit at all. Fine, this is not going nowhere anyway. |
Solecist Project
I'm So Meta Even This Acronym
10242
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Posted - 2014.10.01 13:10:00 -
[44] - Quote
Less self entitlement would have made you google around, which would have told you to try and run repair.exe, which you should do now.
So far you have done everything to make yourself look like a troll.
Show us that you can do better. I am Sol. I cook my bacon naked, you sissies. Check out the newest and sexiest in New Eden Fashion! https://forums.eveonline.com/default.aspx?g=posts&t=374461&find=unread |
Ralph King-Griffin
Lords.Of.Midnight The Devil's Warrior Alliance
5398
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Posted - 2014.10.01 13:11:00 -
[45] - Quote
Yasique Gautier wrote:Again, I submitted a report this morning, about launcher doesn work. This morning, not August. About launcher stuck, not about cargo. It showed me TT# 8 digits or so, then I closed the page. Now admin says I did not submit at all. Fine, this is not going nowhere anyway.
https://forums.eveonline.com/default.aspx?g=topics&f=272 =]I[= |
Tyburn Stannis
Xenon Salvage Inc.
161
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Posted - 2014.10.01 13:14:00 -
[46] - Quote
Kid, you're the one who brought up the whole cargo crap when asked for details, no wonder people are confused.
All the support tickets I've sent have had 23 digits (3 groups of 8-7-8, alphanumeric not just numbers), not just 8, so I dunno what you submitted or where... but it looks like it wasn't an actual ticket on an actual Eve website.
Do what the GM said hours ago - send it again, give as much clear detail as possible, and be patient. |
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GM Arcade
Game Masters C C P Alliance
156
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Posted - 2014.10.01 14:42:00 -
[47] - Quote
Yasique Gautier wrote:Again, I submitted a report this morning, about launcher doesn work. This morning, not August. About launcher stuck, not about cargo. It showed me TT# 8 digits or so, then I closed the page. Now admin says I did not submit at all. Fine, this is not going nowhere anyway.
I can now confirm we have received your ticket. With the help of our of the QA team it has been located. One of my colleagues who works in the Technical ticket queue will pick it up when its turn comes. There may be a delay and as such you have our apologies.
Senior GM Arcade | Customer Support
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