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Thread Statistics | Show CCP posts - 3 post(s) |
little 69er
kadian blades
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Posted - 2009.03.19 21:34:00 -
[1]
so i put a petition in on the 15th, been all most 5 days and not one response. is this a joke of the old days coming back. the 2 weeks before we even think of looking at it crap. no its not a reimbursement type ether.
come on ccp get your heads out of your back sides and get busy. stop drinking and answer a few.
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Lazarann
Caldari
Ideal Machine
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Posted - 2009.03.19 21:43:00 -
[2]
What kind of petition is it? Typically account, stuck, or agent missions get the fastest replies.
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Micheal Dietrich
Caldari
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Posted - 2009.03.19 21:46:00 -
[3]
Now if I remember we have around 200k players. At any point in time there are around 40k online. lets say maybe 10% of those file a petition, or about 4k (petitions may vary depending on proximity of new patches).
Now lets say it takes about an hour to deal with a petition, so with 4K we are talking about around 240000 hours. Even with, oh, about 60 customer service reps we are still talking days to get through each petition.
In other words hold your horses princess, they'll get to you when they get to you.
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Abrazzar
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Posted - 2009.03.19 21:48:00 -
[4]
Congratulations.
Posting this thread has bumped all your petitions to the back of the queue and flagged with a "Delay and Deny" notice.
--------
Ideas for: Mining
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little 69er
kadian blades
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Posted - 2009.03.19 22:30:00 -
[5]
 Originally by: Lazarann
What kind of petition is it? Typically account, stuck, or agent missions get the fastest replies.
its a pos petition. so it will take a week or 2 i guess. but seeing how they dont keep logs back that far(just guessing) it wont matter since said pos was destroyed now. so thanks for ccp's fast response time.
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Malthros Zenobia
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Posted - 2009.03.19 23:31:00 -
[6]
Originally by: little 69er
Originally by: Lazarann
What kind of petition is it? Typically account, stuck, or agent missions get the fastest replies.
its a pos petition. so it will take a week or 2 i guess. but seeing how they dont keep logs back that far(just guessing) it wont matter since said pos was destroyed now. so thanks for ccp's fast response time.
It'll probably be a few days before they answer the petition. If it's a critical/time sensitive thing you could try stuck but if your tower's gone already I guess the time issue is irrelevant now.
Originally by: kieron
The Carrier was never intended to be a solo OMGWTF mission-farming PWNmobile.
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CCP Fallout
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Posted - 2009.03.20 08:27:00 -
[7]
With Apocrypha, the petition queue has been quite high. Please be patient... the GMs have been working double time on getting the queue down.
Fallout
Associate Community Manager
CCP Hf, EVE Online
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ollobrains2
Gallente
New Eve Order Holdings
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Posted - 2009.03.20 08:38:00 -
[8]
After every patch half - 75% of the CCP staff are given leave - time off so they work on skelecton crew post patch hence petitons tgake years to respond to.
But CCP staff deserver a holiday so patience grasshopper
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Sheriff Jones
Amarr
Clinical Experiment
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Posted - 2009.03.20 08:46:00 -
[9]
Originally by: CCP Fallout
With Apocrypha, the petition queue has been quite high. Please be patient... the GMs have been working double time on getting the queue down.
How dare you?! How dare you use double the manpower to fix things!? I demand justice! 
If you people want to complain to someone, complain to the 100k people getting lost in W-Space and thinking "i'll petition this".
Petition system should have a clear "what's the problem?" secton, after which thee system would inform you "don't be silly, it's how it works" pop up would appear and a hand from the USB drive would slap the player on the bum.
My opinions represent the opinions of my corporation completely. I'm the CEO damnit. |
Esamir
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Posted - 2009.03.20 09:34:00 -
[10]
The problem is the mongs who abuse the petition system, and I'd bet there are a staggering number of these.
I wonder how many cretins filed a "Halp I R stuck in wurmhole" petition in the last week...
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Lazarann
Caldari
Ideal Machine
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Posted - 2009.03.20 14:07:00 -
[11]
Originally by: little 69er
Originally by: Lazarann
What kind of petition is it? Typically account, stuck, or agent missions get the fastest replies.
its a pos petition. so it will take a week or 2 i guess. but seeing how they dont keep logs back that far(just guessing) it wont matter since said pos was destroyed now. so thanks for ccp's fast response time.
I've submitted ship reimbursement petitions that have taken a couple weeks or more for a reply, so they definitely keep logs that far back (yes I have been given the ship back). Just be patient and they'll get to you.
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Gunnanmon
Gallente
UNITED STAR SYNDICATE
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Posted - 2009.03.20 14:20:00 -
[12]
Originally by: little 69er
so i put a petition in on the 15th, been all most 5 days and not one response. is this a joke of the old days coming back. the 2 weeks before we even think of looking at it crap. no its not a reimbursement type ether.
come on ccp get your heads out of your back sides and get busy. stop drinking and answer a few.
Their log show nothing, please move along.
------------------------
Please do not discuss moderation in your sig - Mitnal
Sig "moderated" for discussing moderation count: 2
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GM Horse
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Posted - 2009.03.20 14:39:00 -
[13]
Originally by: ollobrains2
After every patch half - 75% of the CCP staff are given leave - time off so they work on skelecton crew post patch hence petitons tgake years to respond to.
But CCP staff deserver a holiday so patience grasshopper
This is absolutely not true. Where the devs work double time to get the patches out on time for a while prior to release, the GMs work double time after the patch to deal with all the issues that inevitably arise. No staff is given any time off as far as I'm aware.
The reason for the longer than average petition response time is simply because any major expansion (And what a expansion it is!) will inevitably cause a lot of issues that must simply be dealt with.
So, my friends, please be a bit patient. We will answer you eventually, even though it may take a while. 
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Bethulsunamen
Viziam
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Posted - 2009.03.20 14:50:00 -
[14]
Originally by: GM Horse
Originally by: ollobrains2
After every patch half - 75% of the CCP staff are given leave - time off so they work on skelecton crew post patch hence petitons tgake years to respond to.
But CCP staff deserver a holiday so patience grasshopper
This is absolutely not true. Where the devs work double time to get the patches out on time for a while prior to release, the GMs work double time after the patch to deal with all the issues that inevitably arise. No staff is given any time off as far as I'm aware.
The reason for the longer than average petition response time is simply because any major expansion (And what a expansion it is!) will inevitably cause a lot of issues that must simply be dealt with.
So, my friends, please be a bit patient. We will answer you eventually, even though it may take a while.
So.. When am i getting my 4 Omens replaced that were lost due to FW 4-minute-nonresponsive-lagspikes? 
Comedy grammar fail is fail at comedy.. |
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CCP Fallout
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Posted - 2009.03.20 14:58:00 -
[15]
Originally by: ollobrains2
After every patch half - 75% of the CCP staff are given leave - time off so they work on skelecton crew post patch hence petitons tgake years to respond to.
But CCP staff deserver a holiday so patience grasshopper
Oh, I think 100% of the staff missed that memo :D
Fallout
Associate Community Manager
CCP Hf, EVE Online
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Gierling
Gallente
Viper Squad
Triumvirate.
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Posted - 2009.03.20 15:00:00 -
[16]
Originally by: GM Horse
Originally by: ollobrains2
After every patch half - 75% of the CCP staff are given leave - time off so they work on skelecton crew post patch hence petitons tgake years to respond to.
But CCP staff deserver a holiday so patience grasshopper
This is absolutely not true. Where the devs work double time to get the patches out on time for a while prior to release, the GMs work double time after the patch to deal with all the issues that inevitably arise. No staff is given any time off as far as I'm aware.
The reason for the longer than average petition response time is simply because any major expansion (And what a expansion it is!) will inevitably cause a lot of issues that must simply be dealt with.
So, my friends, please be a bit patient. We will answer you eventually, even though it may take a while.
This is the funniest post in all of Eve if you look at his Avatar first and read the post with a pepe-le-pew voice.
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5pinDizzy
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Posted - 2009.03.20 15:08:00 -
[17]
Originally by: Micheal Dietrich
Now lets say it takes about an hour to deal with a petition.
Bahahahahah, yeah right.
Even for the trickier ones, an hour? You gotta be kidding.
It's apparent they skim read and cut and paste responses for a lot of the more common stuff.
I bet a good 50% of petitions take up all of 10 seconds of the GM's time.
if you disagree with me then you should probably post a response and stop reading my signature. |
Exlegion
Caldari
New Light
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Posted - 2009.03.20 15:08:00 -
[18]
Originally by: Gierling
Originally by: GM Horse
Originally by: ollobrains2
After every patch half - 75% of the CCP staff are given leave - time off so they work on skelecton crew post patch hence petitons tgake years to respond to.
But CCP staff deserver a holiday so patience grasshopper
This is absolutely not true. Where the devs work double time to get the patches out on time for a while prior to release, the GMs work double time after the patch to deal with all the issues that inevitably arise. No staff is given any time off as far as I'm aware.
The reason for the longer than average petition response time is simply because any major expansion (And what a expansion it is!) will inevitably cause a lot of issues that must simply be dealt with.
So, my friends, please be a bit patient. We will answer you eventually, even though it may take a while.
This is the funniest post in all of Eve if you look at his Avatar first and read the post with a pepe-le-pew voice.
Dude, that's just wrong .
One of us equals many of us. Disrespect one of us, you'll see plenty of us. - Gang Starr |
Tammaria Snegallja
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Posted - 2009.03.20 15:12:00 -
[19]
Originally by: GM Horse
The reason for the longer than average petition response time is simply because any major expansion (And what a expansion it is!) will inevitably cause a lot of issues that must simply be dealt with.
Just a suggestion: How about giving one GM the job just to look at all petitions for 10 seconds and tag them with "time critical", "normal" or "some rubbish for the end of the queue"?
That should speed up felt response times for the customers.
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Jimer Lins
Gallente
Noir.
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Posted - 2009.03.20 15:13:00 -
[20]
Originally by: Gierling
Originally by: GM Horse
Originally by: ollobrains2
After every patch half - 75% of the CCP staff are given leave - time off so they work on skelecton crew post patch hence petitons tgake years to respond to.
But CCP staff deserver a holiday so patience grasshopper
This is absolutely not true. Where the devs work double time to get the patches out on time for a while prior to release, the GMs work double time after the patch to deal with all the issues that inevitably arise. No staff is given any time off as far as I'm aware.
The reason for the longer than average petition response time is simply because any major expansion (And what a expansion it is!) will inevitably cause a lot of issues that must simply be dealt with.
So, my friends, please be a bit patient. We will answer you eventually, even though it may take a while.
This is the funniest post in all of Eve if you look at his Avatar first and read the post with a pepe-le-pew voice.
Heh, I lol'd.
Corp killboard-How to Kill Logoffskis |
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Kappas.
Galaxy Punks
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Posted - 2009.03.20 15:17:00 -
[21]
Originally by: GM Horse
Originally by: ollobrains2
After every patch half - 75% of the CCP staff are given leave - time off so they work on skelecton crew post patch hence petitons tgake years to respond to.
But CCP staff deserver a holiday so patience grasshopper
This is absolutely not true. Where the devs work double time to get the patches out on time for a while prior to release, the GMs work double time after the patch to deal with all the issues that inevitably arise. No staff is given any time off as far as I'm aware.
The reason for the longer than average petition response time is simply because any major expansion (And what a expansion it is!) will inevitably cause a lot of issues that must simply be dealt with.
So, my friends, please be a bit patient. We will answer you eventually, even though it may take a while.
I wouldn't even bother replying tbh, the angry mob would never be happy even if you answered everything within 10 minutes. Then you'd get the "BUT I WANT A PRIVATE CHAT WITH THE GMS!1!! CCP U SUK!1!" posts.
__________________
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Rodj Blake
Amarr
PIE Inc.
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Posted - 2009.03.20 15:23:00 -
[22]
Originally by: Tammaria Snegallja
Originally by: GM Horse
The reason for the longer than average petition response time is simply because any major expansion (And what a expansion it is!) will inevitably cause a lot of issues that must simply be dealt with.
Just a suggestion: How about giving one GM the job just to look at all petitions for 10 seconds and tag them with "time critical", "normal" or "some rubbish for the end of the queue"?
That should speed up felt response times for the customers.
That's pretty much what the category system is meant to do.
Dulce et decorum est pro imperium mori.
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Gariuys
Evil Strangers Inc.
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Posted - 2009.03.20 15:24:00 -
[23]
Originally by: Tammaria Snegallja
Originally by: GM Horse
The reason for the longer than average petition response time is simply because any major expansion (And what a expansion it is!) will inevitably cause a lot of issues that must simply be dealt with.
Just a suggestion: How about giving one GM the job just to look at all petitions for 10 seconds and tag them with "time critical", "normal" or "some rubbish for the end of the queue"?
That should speed up felt response times for the customers.
You're assuming that they don't, but you don't really know, it's quite possible that OP's petition is the "some rubbish for the end of the queue" type... which explains the long delay in response.
But really it's the same story pretty much every release ( and not just here, for IT everywhere ) post release/patch customers will bombard you with questions, bugs, incidents, and since most don't have any patience, they'll throw every issue at you 5 times. Just have a little faith, and they'll get to it eventually.
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Gariuys
Evil Strangers Inc.
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Posted - 2009.03.20 15:30:00 -
[24]
Originally by: 5pinDizzy
Originally by: Micheal Dietrich
Now lets say it takes about an hour to deal with a petition.
Bahahahahah, yeah right.
Even for the trickier ones, an hour? You gotta be kidding.
It's apparent they skim read and cut and paste responses for a lot of the more common stuff.
I bet a good 50% of petitions take up all of 10 seconds of the GM's time.
Even not counting the time taken to actually adress an issue, just the administrative actions needed to process a petition ( we call it calls ) tend to take quite a bit of time, and so does the initial research needed to figure out what a customer actually means, so while an hour is a tad on the long side, you're talking a couple of minutes per petition atleast, and that's without actually fixing the situation, and writing more then the standard replies you can choose from.
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white kight
Galaxy Punks
Axiom Empire
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Posted - 2009.03.20 15:34:00 -
[25]
Took them 2 weeks to get back to me. Then solved it within 30 minutes of talking to me lol. But understand this, there are always post patch issues needing more time for gm's on petitions. If its an account issue create a nub alt in the meantime. My first ever capital kill in eve came on that character. Give the gm's a break. Lord knows they need.
Originally by: CCP Greyscale
:facepalm:
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Dyre
Minmatar
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Posted - 2009.03.20 15:47:00 -
[26]
Originally by: Tammaria Snegallja
Just a suggestion: How about giving one GM the job just to look at all petitions for 10 seconds and tag them with "time critical", "normal" or "some rubbish for the end of the queue"?
That should speed up felt response times for the customers.
The problem with this is that the people who file those "back of the line, rubbish" petitions are the same ones who come on the forums and whine about their response time.
Putting in stupid CSR requests and whining about waiting in line for help come from the same source... self centered disregard for the value of other's time.
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