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MissileBella
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Posted - 2009.04.10 16:36:00 -
[1]
Hi guys,
Just a quick question, have any of you experienced what I've detailed below in a petition I submitted? Basically, I have formatted my PC, installed the right drivers and EVE either freezes the PC or just restarts it. Been happening ever since Empyrean Age.
Hello. I have a completely fresh install of XP and have EVE-Online installed. The game will very frequently lock up or restart my PC. It doesn't matter what I'm doing in game, the issue will spontaneously occur. I can't even login to just create a petition in game, it restarted my PC twice trying to write 2 petitions to you. I have the correct drivers for all my PC components, and this issue has been occurring for me ever since the release of Empyrean Age. EVE-Online is the only application that is causing this issue to occur. Please find attached my DirectX Diagnostic File. It is worth noting that I have just re-subbed my account, and currently I am unable to play. Would it be possible to pause my subscription until I get a response from yourself? Thank you for your time.
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Jarlath Whitbray
Eve University
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Posted - 2009.04.10 16:44:00 -
[2]
This is most likely an issue with your PC and not the game, but hey, anything is possible. Have you tried some other game that uses DirectX? Also, don't you file petitions on Eve's website, which is not in-game?
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Ginako
Southern Cross Empire
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Posted - 2009.04.10 16:47:00 -
[3]
Right click on the "My Computer" Icon and hit Properties. Go to the Advanced tab and select "Settings" under "Startup and Recovery".
Under "System Failure", uncheck the option to "Automatically Restart". Accept and Apply changes.
Try to duplicate the failure again only this time instead of your computer restarting it will give you a Blue Screen with an Error Code. Ex: 0x000001A(00000000, 00000000, 0000000...) Something like that.
Copy down that Error code and post it here or perform a Google search with it. It is EXTREMELY likely you'll get search results containing people that have had the exact same issue/crash.
Please resize sig to a maximum file size no greater than 24000 bytes - Mitnal BAH! - Me
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Susan Emmalaute
Blue Singularity Group
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Posted - 2009.04.10 16:49:00 -
[4]
Sounds like your graphics card is damaged or overheating. Does setting Present Interval on graphics options to "Interval one" increase the time it takes to lock up?
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Georgina Eldridge
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Posted - 2009.04.10 16:55:00 -
[5]
Originally by: MissileBella Hi guys,
Just a quick question, have any of you experienced what I've detailed below in a petition I submitted? Basically, I have formatted my PC, installed the right drivers and EVE either freezes the PC or just restarts it. Been happening ever since Empyrean Age.
Hello. I have a completely fresh install of XP and have EVE-Online installed. The game will very frequently lock up or restart my PC. It doesn't matter what I'm doing in game, the issue will spontaneously occur. I can't even login to just create a petition in game, it restarted my PC twice trying to write 2 petitions to you. I have the correct drivers for all my PC components, and this issue has been occurring for me ever since the release of Empyrean Age. EVE-Online is the only application that is causing this issue to occur. Please find attached my DirectX Diagnostic File. It is worth noting that I have just re-subbed my account, and currently I am unable to play. Would it be possible to pause my subscription until I get a response from yourself? Thank you for your time.
CPU and GPU temperatures under load please.
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MissileBella
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Posted - 2009.04.10 17:02:00 -
[6]
Thanks for the quick replies, guys.
I don't believe it's a heat issue, as I've recently blasted all dust out of my machine using compressed air. And frankly, the problem occurs too quickly to allow either the CPU or GPU to heat to an unstable level.
I have interval one selected, v-sync disabled and sound disabled.
Trying to get the BSOD error code is proving difficult as well, since the game seems to just freeze the PC as much as it restarts it. Would there be any data in Windows Event Viewer if that was the case? (for freezing I mean)
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Petra Katell
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Posted - 2009.04.10 17:07:00 -
[7]
If windows freezes it won't write anything to the log.
Also, it only takes a few seconds for your card and CPU to overheat.
And as others have said, you're likely overheating or one of your components is failing.
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MissileBella
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Posted - 2009.04.10 17:09:00 -
[8]
If one of my components is overheating or failing, would it not make sense to see the same type of problem occur in other programs?
I run TF2, CS: Source, L4D, Supreme Commander and 3DMark 06 flawlessly. I also use many other intensive programs such as Photoshop and nothing like this has ever happened. EVE appears to be the only common trait between these failures.
I will try and get a CPU and GPU temperature readout program. Can you recommend any?
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Petra Katell
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Posted - 2009.04.10 17:15:00 -
[9]
http://www.techpowerup.com/realtemp/
It's odd that only EVE is causing issues, but when it comes right down to it, it's actually impossible for EVE to crash your machine itself. EVE runs in user mode and has no access to kernel space. Granted, it accesses hardware that in turn has access to kernel space.
A machine locking up (ie: no mouse movement) is always, always, always a hardware issue.
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MissileBella
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Posted - 2009.04.10 17:29:00 -
[10]
Interesting bit of information there, thank you very much!
I tested my temperatures with Everest Home Edition. I purposefully tried to get the CPU and GPU temp to their highest.
At normal load, in station and next to a busy stargate: CPU - 32 degrees celcius GPU - 63 degrees celcius
At heightened load, in station with interval immediate selected: CPU - 34 degrees celcius GPU - 68 degrees celcius
Going from my experience, that's no where near hot enough to cause a crash. If you were to take a guess, what piece of hardware do you suspect would cause a restart or freezing issue as I am experiencing?
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Susan Emmalaute
Blue Singularity Group
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Posted - 2009.04.10 17:33:00 -
[11]
Originally by: MissileBella If one of my components is overheating or failing, would it not make sense to see the same type of problem occur in other programs?
I run TF2, CS: Source, L4D, Supreme Commander and 3DMark 06 flawlessly. I also use many other intensive programs such as Photoshop and nothing like this has ever happened. EVE appears to be the only common trait between these failures.
I will try and get a CPU and GPU temperature readout program. Can you recommend any?
EVE seems to put a very high amount of stress in the graphics card. (in fact, I'm pretty sure it's EVE that burned my last graphics card, in conjunction with accumulated dust) The damaged card would display a bunch of glitches in most FPS games, but it only heated up to the point of locking up while in EVE.
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MissileBella
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Posted - 2009.04.10 17:43:00 -
[12]
As much as I hate to say it, I may need to run the lower-speced version of EVE and see if that causes the issue to disappear.
Thank you for your responses everyone. I will keep this thread bookmarked and respond with any answers CCP may provide me with.
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Ginako
Southern Cross Empire
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Posted - 2009.04.10 17:48:00 -
[13]
Dont forget to get the Error Code!
Please resize sig to a maximum file size no greater than 24000 bytes - Mitnal BAH! - Me
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Ergle
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Posted - 2009.04.10 18:01:00 -
[14]
Originally by: Susan Emmalaute
Originally by: MissileBella If one of my components is overheating or failing, would it not make sense to see the same type of problem occur in other programs?
I run TF2, CS: Source, L4D, Supreme Commander and 3DMark 06 flawlessly. I also use many other intensive programs such as Photoshop and nothing like this has ever happened. EVE appears to be the only common trait between these failures.
I will try and get a CPU and GPU temperature readout program. Can you recommend any?
EVE seems to put a very high amount of stress in the graphics card. (in fact, I'm pretty sure it's EVE that burned my last graphics card, in conjunction with accumulated dust) The damaged card would display a bunch of glitches in most FPS games, but it only heated up to the point of locking up while in EVE.
I have an Asus ENGTX295, and it kicks up my gfx card temps to 90 C. No other game I have puts it up past 60 (Fallout 3, Dead Space). Though it could be just be a setting in the Nvidia control panel. Will check this later.
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NightF0x
Gallente Intergalactic League of Terrorists
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Posted - 2009.04.10 18:34:00 -
[15]
Why is it that the first place everyone says to check is the GPU? Chances are that it's not an over heating issue from what the OP has been saying. I would put my money on a bad stick of RAM. Ram is made so cheap now days. Everyone that I know that has bought RAM in the past 6 months has had about a 50% success rate on their Ram. Meaning that about 50% of the RAM was DOA upon arrival. With that kind of success rate, just imagine how long the ram actually lasts. ------------------------------------
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Kweel Nakashyn
Minmatar Star's Dust Industrie
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Posted - 2009.04.10 19:18:00 -
[16]
My first impression is a power failure.
Could you give hardware + alimentation power + its age ? Fetchez la vache ! moar(tm) > soon(tm) \o/
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Amber Coldheart
Caldari
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Posted - 2009.04.10 20:33:00 -
[17]
I've noticed that the heat on the graphics card increases incredibly when playing this game. I've run the deluxe or extended or whatsitsname client for a long time, so its not the switch to that thats causing it.
I have an ATI Radeon 4870, and have upped the fanspeed on it a little, so it stays at around 65 degrees instead of 85-90, which is default (not comfy with that high a temp). In any game i play, be it an FPS or what have you, the temp does not go over 70 celcius on full load.
Except for EVE. After install of the latest expansion, temp jumps to between 80 and 90 degrees in less than 30 seconds. Probably some hilariously badly written code or something, as it doesnt happen with any other game (DoW II, Crysis, ETW, etc). Before the latest expansion, this never happened.
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Jana Clant
New Dawn Tribe New Eden Research
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Posted - 2009.04.11 00:57:00 -
[18]
Originally by: NightF0x Why is it that the first place everyone says to check is the GPU? Chances are that it's not an over heating issue from what the OP has been saying. I would put my money on a bad stick of RAM. Ram is made so cheap now days. Everyone that I know that has bought RAM in the past 6 months has had about a 50% success rate on their Ram. Meaning that about 50% of the RAM was DOA upon arrival. With that kind of success rate, just imagine how long the ram actually lasts.
From my experience, bad RAM will never cause your computer to lock up. What it does is cause a blue screen when the OS tries to use the damaged sectors. Lock ups are usually caused by the video card.
New Eden Research, where your research gets done!
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Lord TYMAN
You're Doing It Wrong
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Posted - 2009.04.11 01:21:00 -
[19]
i had the exact same problem and it WAS sh!t RAM. Change ur RAM
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ISHKUR MASTER
Gallente
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Posted - 2009.04.11 01:50:00 -
[20]
PSU. Is it enough for what your require.
Corpy burnt out two 8800gtx, used shop spec PSU, under load up and intense stuff it would BSOD, thought he was buying faulty Vid cards, got warranty (shhhh)
I re- assessed his requirements, game runs sweet with a PSU supplying the enough load to stay stable.
http://www.antec.outervision.com/index.jsp
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SirSpectre
Gallente Harbingers Of Destruction
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Posted - 2009.04.11 02:00:00 -
[21]
Edited by: SirSpectre on 11/04/2009 02:01:20 Right click My Computer > Properties > Advanced tab > Start up and recovery. Disable auto reboot. After that give us the error and the file name that is causing it. It will be right next to the STOP: error code ----
Sig here. ---> X |
MissileBella
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Posted - 2009.04.11 04:36:00 -
[22]
Thank you all for the informative replies.
I'll be running diagnostic checks on my hardware (memtest, HDD sector scan, stress test GPU etc) and will report back with findings. It is indeed odd that EVE is the only program to cause this to happen, but from reading your replies it seems EVE smacks the hell out of your system. It may just be that performance hit that's causing my HDD to up and pod itself.
Just for reference, my PC specs aren't the best: CPU - AMD 3200+ RAM - 2GB generic ram HDD - Western Digital 200gb GPU - 8800GTS 320MB PSU - Hyper 500w PCB - Gigabyte K8NF
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ISHKUR MASTER
Gallente
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Posted - 2009.04.11 05:15:00 -
[23]
Edited by: ISHKUR MASTER on 11/04/2009 05:16:04
Originally by: MissileBella Thank you all for the informative replies.
I'll be running diagnostic checks on my hardware (memtest, HDD sector scan, stress test GPU etc) and will report back with findings. It is indeed odd that EVE is the only program to cause this to happen, but from reading your replies it seems EVE smacks the hell out of your system. It may just be that performance hit that's causing my HDD to up and pod itself.
Just for reference, my PC specs aren't the best: CPU - AMD 3200+ RAM - 2GB generic ram HDD - Western Digital 200gb
GPU - 8800GTS 320MB PSU - Hyper 500w PCB - Gigabyte K8NF
I have almost identical, bigger cpu, my psu is named 550w and it's only just enough running a 7900gs
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Khlitouris RegusII
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Posted - 2009.04.11 08:48:00 -
[24]
Originally by: MissileBella Hi guys,
Just a quick question, have any of you experienced what I've detailed below in a petition I submitted? Basically, I have formatted my PC, installed the right drivers and EVE either freezes the PC or just restarts it. Been happening ever since Empyrean Age.
Hello. I have a completely fresh install of XP and have EVE-Online installed. The game will very frequently lock up or restart my PC. It doesn't matter what I'm doing in game, the issue will spontaneously occur. I can't even login to just create a petition in game, it restarted my PC twice trying to write 2 petitions to you. I have the correct drivers for all my PC components, and this issue has been occurring for me ever since the release of Empyrean Age. EVE-Online is the only application that is causing this issue to occur. Please find attached my DirectX Diagnostic File. It is worth noting that I have just re-subbed my account, and currently I am unable to play. Would it be possible to pause my subscription until I get a response from yourself? Thank you for your time.
You mean eve crashed your pc, windows and your bios restarted it.
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Elgalis
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Posted - 2009.04.11 13:42:00 -
[25]
A friend of mine was having this exact situation, he tried swapping out almost everything in his computer, even did a fresh install, so after a month of troubleshooting, he finally figured out that it was a USB missile launcher that was causing the game to crash that he never pulled out...
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Jmanis Catharg
Caldari Absolutely No Retreat Blade.
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Posted - 2009.04.11 14:23:00 -
[26]
Maybe on a slightly unrelated note, but I did just reformat my PC tonite in strange circumstances.
I found a radar site while exploring, then EVE crashed. I reloaded EVE and it crashed immediately. I logged on as a different character and it was fine. Logged on as the character in the radar site and it crashed immediately again.
So I restarted my computer and it BSOD'ed immediately. And again. And again, and again. (not in this order, can't be stuffed retyping) In safe mode I did any diagnostic I could think of, uninstalled almost everything (basically left only windows on there), and still the machine BSOD'ed immediately.
Re-downloading EVE now,, will be interesting to see what happens when I arc up in the radar again, if it's still there. ---
Originally by: CCP Mitnal I went to the forums for special powers and all I got was a dancing padlock and a banhammer.
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Lathaniel
Clown Punchers. Clown Punchers Syndicate
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Posted - 2009.04.11 15:00:00 -
[27]
are you running eve with sound? if so try updating your sound drivers. my sound card kept crashing my computer for me while playing eve
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Sanguis Sanies
Amarr
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Posted - 2009.04.11 16:03:00 -
[28]
Originally by: Lathaniel are you running eve with sound? if so try updating your sound drivers. my sound card kept crashing my computer for me while playing eve
I had the exact same problem when I first started playing EVE literally the first day of my trial crash after crash after crash.
Check, Double-Check and Triple-Check ALL of your drivers.
have you noticed any similarities between the crashes? do they only occur in combat? do the only occur in station? after undocking? within certain systems? do you have other characters that you can access and do the crashes occur with these characters in similar or identical circumstances? If you can trigger a crash then you're one step closer to fixing the problem.
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Kweel Nakashyn
Minmatar Star's Dust Industrie
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Posted - 2009.04.12 00:05:00 -
[29]
Edited by: Kweel Nakashyn on 12/04/2009 00:12:36
Originally by: MissileBella Thank you all for the informative replies.
I'll be running diagnostic checks on my hardware (memtest, HDD sector scan, stress test GPU etc) and will report back with findings. It is indeed odd that EVE is the only program to cause this to happen, but from reading your replies it seems EVE smacks the hell out of your system. It may just be that performance hit that's causing my HDD to up and pod itself.
Just for reference, my PC specs aren't the best: CPU - AMD 3200+ RAM - 2GB generic ram HDD - Western Digital 200gb GPU - 8800GTS 320MB PSU - Hyper 500w PCB - Gigabyte K8NF
Definitly PSU, especially if it's >=3 year old. Try a very small GPU to diminish your W consuption, launch Eve, and see if it's still reset. If it is, either PSU or GPU, but I'd say PSU... Fetchez la vache ! moar(tm) > soon(tm) \o/
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Astigmatic
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Posted - 2009.04.12 00:47:00 -
[30]
Originally by: Amber Coldheart I've noticed that the heat on the graphics card increases incredibly when playing this game. I've run the deluxe or extended or whatsitsname client for a long time, so its not the switch to that thats causing it.
I have an ATI Radeon 4870, and have upped the fanspeed on it a little, so it stays at around 65 degrees instead of 85-90, which is default (not comfy with that high a temp). In any game i play, be it an FPS or what have you, the temp does not go over 70 celcius on full load.
Except for EVE. After install of the latest expansion, temp jumps to between 80 and 90 degrees in less than 30 seconds. Probably some hilariously badly written code or something, as it doesnt happen with any other game (DoW II, Crysis, ETW, etc). Before the latest expansion, this never happened.
Possibly because by default Eve throws as many frames to the GPU as it can. This can result in mad FPS of 100+. You don't need that.
Press escape, go to the graphics settings and change the interval timer from immediate to interval one. This sends frames to the GPU in sync with the framerate of your monitor. Any higher is just a waste and runs the risk of overheating. As you have found out. The other intervals available are not used.
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