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Miso
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Posted - 2004.08.26 13:59:00 -
[31]
Ive always had prompt responses to my petitions, and Wrangler often sends me very prompt emails concerning my forum posts. 
So overall, 5 pineapples out of 5 from me.
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Dead
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Miso
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Posted - 2004.08.26 13:59:00 -
[32]
Ive always had prompt responses to my petitions, and Wrangler often sends me very prompt emails concerning my forum posts.
So overall, 5 pineapples out of 5 from me.
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Dead
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Rangar
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Posted - 2004.08.26 14:24:00 -
[33]
I can compare the support for EVE with the support for Ultima Online, Jumpgate, Everquest and Dark Age of Camelot. CCP has by far the best support of these 5 games.
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Rangar
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Posted - 2004.08.26 14:24:00 -
[34]
I can compare the support for EVE with the support for Ultima Online, Jumpgate, Everquest and Dark Age of Camelot. CCP has by far the best support of these 5 games.
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Ris Dnalor
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Posted - 2004.08.26 14:46:00 -
[35]
I have had nothing but good personal experiences with CCP customer support. I don't always LIKE the answers i get, but they are quick & fair imho. That is not to say that all people have the same experience, but i can only speak for what I myself know. CCP is aware of the lag issue with large pvp battles & is working on it, what else can they do? CCP isn't perfect, but no company is. I do hope you get your issues resolved, however, losing skill training b/c of a billing problem is something i'm sure CCP doesn't want to happen.
tralala
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Jump Drive Operation / Rank 5 / SP: 1280000 of 1280000
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Ris Dnalor
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Posted - 2004.08.26 14:46:00 -
[36]
I have had nothing but good personal experiences with CCP customer support. I don't always LIKE the answers i get, but they are quick & fair imho. That is not to say that all people have the same experience, but i can only speak for what I myself know. CCP is aware of the lag issue with large pvp battles & is working on it, what else can they do? CCP isn't perfect, but no company is. I do hope you get your issues resolved, however, losing skill training b/c of a billing problem is something i'm sure CCP doesn't want to happen.
tralala
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Jump Drive Operation / Rank 5 / SP: 1280000 of 1280000
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Loka
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Posted - 2004.08.26 15:09:00 -
[37]
seems iam the only one haveing problems in the past. In this case, its probably something i did wrong and i apologize to CCP for my "attacks".
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Dead or Alive
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Loka
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Posted - 2004.08.26 15:09:00 -
[38]
seems iam the only one haveing problems in the past. In this case, its probably something i did wrong and i apologize to CCP for my "attacks".
_____________________________________
Dead or Alive
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Slardibardfast
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Posted - 2004.08.26 16:18:00 -
[39]
 Quote:
I for my self had wrote several petitions about billing problems
Quote:
Btw i wrote 4 petitions on this issues and several mails.
Quote:
I lost a BS and havent got my insurance
Quote:
I petitioned it 3 times
Quote:
Iam pretty sure CCP is very busy and has no time for answering
Yep, they are trying to match the multiple petitions you have sent in to work out the duplicates and remove them.
I believe that it was said "Please only submit one petition on one subject until it is closed. Multiple petitons on one problem from the same person take much longer to sort out and delay us from resolving the original problem" or something like that.
I have never had a problem with CCP and petitions. I placed one once for lost minerals during a server hickup. I lost in total about 7 million isk worth. It was not the end of the world & I got them back after 2 weeks (I did not need the money & went out & bought replacment ones).
The lessons today are:
1) Dont flood the que with duplicate entries as it slows them down.
2) Be polite as the person who read the petition did not cause the problem just to hurt you. (even though you may think they did)
3) Provide as much information as possible. e.g. in my case the time, date, location (System & station), anything strange noticed & the thing I was trying to do at the time (trading from xxxx to yyyy)
4) Remove the petition if it is resolved either by you or by them (e.g. your insurance problem) this speeds up other petitions in the que
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Slardibardfast
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Posted - 2004.08.26 16:18:00 -
[40]
Quote:
I for my self had wrote several petitions about billing problems
Quote:
Btw i wrote 4 petitions on this issues and several mails.
Quote:
I lost a BS and havent got my insurance
Quote:
I petitioned it 3 times
Quote:
Iam pretty sure CCP is very busy and has no time for answering
Yep, they are trying to match the multiple petitions you have sent in to work out the duplicates and remove them.
I believe that it was said "Please only submit one petition on one subject until it is closed. Multiple petitons on one problem from the same person take much longer to sort out and delay us from resolving the original problem" or something like that.
I have never had a problem with CCP and petitions. I placed one once for lost minerals during a server hickup. I lost in total about 7 million isk worth. It was not the end of the world & I got them back after 2 weeks (I did not need the money & went out & bought replacment ones).
The lessons today are:
1) Dont flood the que with duplicate entries as it slows them down.
2) Be polite as the person who read the petition did not cause the problem just to hurt you. (even though you may think they did)
3) Provide as much information as possible. e.g. in my case the time, date, location (System & station), anything strange noticed & the thing I was trying to do at the time (trading from xxxx to yyyy)
4) Remove the petition if it is resolved either by you or by them (e.g. your insurance problem) this speeds up other petitions in the que
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QwaarJet
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Posted - 2004.08.26 17:08:00 -
[41]
Edited by: QwaarJet on 26/08/2004 17:09:44
CCP Customer support sucks.Why do you think so many of these topics spring up?
I have petitioned several times and never actually had a response, and on the forums and in-game, ask them a question and they will avoid it/flame you and then answer a really stupid question.
Perhaps when every topic on the first page is moaning about Customer Support CCP might then realise that they have some work to do in the CS department.
BTW Josh, I have patience and am British.Doesn't make an difference to me.
"Hobbes, she stepped into the Perimter Of Wisdom.Run!" |
QwaarJet
|
Posted - 2004.08.26 17:08:00 -
[42]
Edited by: QwaarJet on 26/08/2004 17:09:44
CCP Customer support sucks.Why do you think so many of these topics spring up?
I have petitioned several times and never actually had a response, and on the forums and in-game, ask them a question and they will avoid it/flame you and then answer a really stupid question.
Perhaps when every topic on the first page is moaning about Customer Support CCP might then realise that they have some work to do in the CS department.
BTW Josh, I have patience and am British.Doesn't make an difference to me.
"Hobbes, she stepped into the Perimter Of Wisdom.Run!" |
fuze
|
Posted - 2004.08.26 23:53:00 -
[43]
Edited by: fuze on 27/08/2004 00:05:54
To me EVE customer care is like a brick wall hitting me at 100KM/s every time I try to contact them.
I so much hope they will improve on this because its the biggest letdown for me in Eve.
Just hope that they will hire more people so the response time goes down and there will be no need for this stupid email automated message which is clearly a stalling tactic to filter out the stupid n00b questions and nagging from people who can't PvP.
It's chapter 9 in the book 'Guide for managers in ICT'.
"Make you're customers wait so you can look more powerfull."
Which normal people will translate into
"Make customer support look more pittyfull"
___________________________
Favorite bumpersticker of the month:
My head hurts! |
fuze
|
Posted - 2004.08.26 23:53:00 -
[44]
Edited by: fuze on 27/08/2004 00:05:54
To me EVE customer care is like a brick wall hitting me at 100KM/s every time I try to contact them.
I so much hope they will improve on this because its the biggest letdown for me in Eve.
Just hope that they will hire more people so the response time goes down and there will be no need for this stupid email automated message which is clearly a stalling tactic to filter out the stupid n00b questions and nagging from people who can't PvP.
It's chapter 9 in the book 'Guide for managers in ICT'.
"Make you're customers wait so you can look more powerfull."
Which normal people will translate into
"Make customer support look more pittyfull"
___________________________
Favorite bumpersticker of the month:
My head hurts! |
Lurk
|
Posted - 2004.08.27 00:32:00 -
[45]
I never had any problems with CCP's support, unlike in other mmorpgs.
I must say i had a lot of problems, i petioned (one time) and usually the problem was solved.
I have to admit i didn't need to petition for some time now (luckily), so this might have changed but i doubt it.
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Lurk
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Posted - 2004.08.27 00:32:00 -
[46]
I never had any problems with CCP's support, unlike in other mmorpgs.
I must say i had a lot of problems, i petioned (one time) and usually the problem was solved.
I have to admit i didn't need to petition for some time now (luckily), so this might have changed but i doubt it.
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