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Wrangler
   |
Posted - 2004.09.10 19:52:00 -
[1]
Since there was some problems on TQ today, and we noticed a lot of threads on the subject, we would like you all to post here if you wish to discuss it. This is mainly to give other topics a chance to be discussed. 
[Read the Rules!] - [Email the Moderators] |
Wrangler
|
Posted - 2004.09.10 19:52:00 -
[2]
Since there was some problems on TQ today, and we noticed a lot of threads on the subject, we would like you all to post here if you wish to discuss it. This is mainly to give other topics a chance to be discussed.
[Read the Rules!] - [Email the Moderators] |
Eugene Spencer
|
Posted - 2004.09.10 19:57:00 -
[3]
It's a bummber it happened - but to be honest could CCP do anything bout it at the time? - I dont think so.
It's a glitch and hopefully CCP can fix it. But TBH it's not the end of the world - some people might actually have been able to go outside today  Or MAYBE even had a bath - who knows.
Shake it Easy
www.gumpcom.com |
Eugene Spencer
|
Posted - 2004.09.10 19:57:00 -
[4]
It's a bummber it happened - but to be honest could CCP do anything bout it at the time? - I dont think so.
It's a glitch and hopefully CCP can fix it. But TBH it's not the end of the world - some people might actually have been able to go outside today Or MAYBE even had a bath - who knows.
Shake it Easy
www.gumpcom.com |
Wrangler
|
Posted - 2004.09.10 20:01:00 -
[5]
Summer bath was a while ago and it's not winter yet.
[Read the Rules!] - [Email the Moderators] |
Wrangler
|
Posted - 2004.09.10 20:01:00 -
[6]
Summer bath was a while ago and it's not winter yet.
[Read the Rules!] - [Email the Moderators] |
Mrmuttley
|
Posted - 2004.09.10 20:03:00 -
[7]
To preempt all you pilots planning on bleating like distressed sheep about losing a couple of hours play. Overall Eve is pretty stable losing a few hours here and there is no biggie
If you think it is then probably time to cancel your subs to eve and go and get a life
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hmmm I need a Sig |
Mrmuttley
|
Posted - 2004.09.10 20:03:00 -
[8]
To preempt all you pilots planning on bleating like distressed sheep about losing a couple of hours play. Overall Eve is pretty stable losing a few hours here and there is no biggie
If you think it is then probably time to cancel your subs to eve and go and get a life
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hmmm I need a Sig |
drunkenmaster
|
Posted - 2004.09.10 20:05:00 -
[9]
 Originally by: Mrmuttley
To preempt all you pilots planning on bleating like distressed sheep about losing a couple of hours play. Overall Eve is pretty stable losing a few hours here and there is no biggie
If you think it is then probably time to cancel your subs to eve and go and get a life
gah, you beat me to it :(
.
|
drunkenmaster
|
Posted - 2004.09.10 20:05:00 -
[10]
Originally by: Mrmuttley
To preempt all you pilots planning on bleating like distressed sheep about losing a couple of hours play. Overall Eve is pretty stable losing a few hours here and there is no biggie
If you think it is then probably time to cancel your subs to eve and go and get a life
gah, you beat me to it :(
.
|
Dynamite Dan
|
Posted - 2004.09.10 20:05:00 -
[11]
Well since you locked my thread, I'll re-paste it here...
When the server goes down like this why can't we have an option to start a new skill training via the web? Make it only available in these situations. When the server comes back up - disable the web-based training option.
This would not be "playing the game off-line" like some people said as it'd only be a temporary option available during a server crash. The players using it would be "playing" the game if they could!
Skill-queing and general off-line training I'm against. And I dont think this falls into that category.
Server crashes are a pain to us all - but newer players suffer the most imho.
|
Dynamite Dan
|
Posted - 2004.09.10 20:05:00 -
[12]
Well since you locked my thread, I'll re-paste it here...
When the server goes down like this why can't we have an option to start a new skill training via the web? Make it only available in these situations. When the server comes back up - disable the web-based training option.
This would not be "playing the game off-line" like some people said as it'd only be a temporary option available during a server crash. The players using it would be "playing" the game if they could!
Skill-queing and general off-line training I'm against. And I dont think this falls into that category.
Server crashes are a pain to us all - but newer players suffer the most imho.
|
Faramir
|
Posted - 2004.09.10 20:05:00 -
[13]
Any news on postponing the CBD Qualifyings?
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Faramir
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Posted - 2004.09.10 20:05:00 -
[14]
Any news on postponing the CBD Qualifyings?
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Wrangler
|
Posted - 2004.09.10 20:06:00 -
[15]
Originally by: Faramir
Any news on postponing the CBD Qualifyings?
I'll see if I can get an answer to that.
EDIT:
Gnauton posted here about it and linked to this announcement. So it seems they will change the schedule tomorrow, you should be able to see what happens then.
/EDIT
[Read the Rules!] - [Email the Moderators] |
Wrangler
|
Posted - 2004.09.10 20:06:00 -
[16]
Originally by: Faramir
Any news on postponing the CBD Qualifyings?
I'll see if I can get an answer to that.
EDIT:
Gnauton posted here about it and linked to this announcement. So it seems they will change the schedule tomorrow, you should be able to see what happens then.
/EDIT
[Read the Rules!] - [Email the Moderators] |
Martin Duggard
|
Posted - 2004.09.10 20:09:00 -
[17]
I am a new player to Eve online, but a long time player of MMO's (since Sierra's Imagination NETwork) for international play, and since Legend of the Red Dragon and other MuD's/Doors....
Crashes happen. I just can't wait to get back into my ship and kill some fat merchants.
-Martin
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Martin Duggard
|
Posted - 2004.09.10 20:09:00 -
[18]
I am a new player to Eve online, but a long time player of MMO's (since Sierra's Imagination NETwork) for international play, and since Legend of the Red Dragon and other MuD's/Doors....
Crashes happen. I just can't wait to get back into my ship and kill some fat merchants.
-Martin
|
Sarina
|
Posted - 2004.09.10 20:14:00 -
[19]
Mrmuttley: It does matter bigtime since it happened during the time I have to spend on this game.
Secondly: It caused a multi million ISK loss.
Third: I had a number (5) agent missions running, major loss there also.
Fourth: Skill completed during this.
Fifth: No chance in hell I can make up for the above losses.
Enough?
Mad scientist, but wrong kind of madness right now.
|
Sarina
|
Posted - 2004.09.10 20:14:00 -
[20]
Mrmuttley: It does matter bigtime since it happened during the time I have to spend on this game.
Secondly: It caused a multi million ISK loss.
Third: I had a number (5) agent missions running, major loss there also.
Fourth: Skill completed during this.
Fifth: No chance in hell I can make up for the above losses.
Enough?
Mad scientist, but wrong kind of madness right now.
|
agrizla
|
Posted - 2004.09.10 20:21:00 -
[21]
These things happen - they seem to be happening a little too frequently to CCP right now but that can happen too. I'll wait and see if it carries on happening and judge them at that point.
However the web site/forums should be decoupled from the cluster as a matter of urgency. It is monumentally, mindblowingly, incredibly <insert your chosen adjective here> stupid to have the forums and parts of the website running on the same hardware as the cluster. Seriously stop doing it - I'd rather have faster forums/website with little or no character info than the bodged mess you have right now.
I'm not even going to touch on the fact that (because of this) every damn time there is a server problem you cannot adequately communicate with your users as I'd hope (and pray) that this fact has penetrated even the most stubborn and recalcitrant brain at CCP. 
Good work to the server guys at recovering what seems to have been a rather nasty failure BTW
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agrizla
|
Posted - 2004.09.10 20:21:00 -
[22]
These things happen - they seem to be happening a little too frequently to CCP right now but that can happen too. I'll wait and see if it carries on happening and judge them at that point.
However the web site/forums should be decoupled from the cluster as a matter of urgency. It is monumentally, mindblowingly, incredibly <insert your chosen adjective here> stupid to have the forums and parts of the website running on the same hardware as the cluster. Seriously stop doing it - I'd rather have faster forums/website with little or no character info than the bodged mess you have right now.
I'm not even going to touch on the fact that (because of this) every damn time there is a server problem you cannot adequately communicate with your users as I'd hope (and pray) that this fact has penetrated even the most stubborn and recalcitrant brain at CCP.
Good work to the server guys at recovering what seems to have been a rather nasty failure BTW
|
QwaarJet
|
Posted - 2004.09.10 20:23:00 -
[23]
A glitch here and there is fine.It's an online game, it happens.But this has been happening constantly, and I don't think making up excuses like "get a life" are going to make anything better.This isn't about life.It's about the state of EVE.
I don't even play EVE that much, yet it seems that whenever I DO come on, there is always loads of slowdown or I can't get on at all, due to someone farting near the cluster or something like that.
It's unacceptable whatever way you slice it.
"Hobbes, she stepped into the Perimter Of Wisdom.Run!" |
QwaarJet
|
Posted - 2004.09.10 20:23:00 -
[24]
A glitch here and there is fine.It's an online game, it happens.But this has been happening constantly, and I don't think making up excuses like "get a life" are going to make anything better.This isn't about life.It's about the state of EVE.
I don't even play EVE that much, yet it seems that whenever I DO come on, there is always loads of slowdown or I can't get on at all, due to someone farting near the cluster or something like that.
It's unacceptable whatever way you slice it.
"Hobbes, she stepped into the Perimter Of Wisdom.Run!" |
Eugene Spencer
|
Posted - 2004.09.10 20:26:00 -
[25]
Edited by: Eugene Spencer on 10/09/2004 20:36:45
Originally by: Sarina
Mrmuttley: It does matter bigtime since it happened during the time I have to spend on this game.
Secondly: It caused a multi million ISK loss.
Third: I had a number (5) agent missions running, major loss there also.
Fourth: Skill completed during this.
Fifth: No chance in hell I can make up for the above losses.
Enough?
Mad scientist, but wrong kind of madness right now.
Call the Four Horsemen... ITS THE END OF THE WORLD 
www.gumpcom.com |
Eugene Spencer
|
Posted - 2004.09.10 20:26:00 -
[26]
Edited by: Eugene Spencer on 10/09/2004 20:36:45
Originally by: Sarina
Mrmuttley: It does matter bigtime since it happened during the time I have to spend on this game.
Secondly: It caused a multi million ISK loss.
Third: I had a number (5) agent missions running, major loss there also.
Fourth: Skill completed during this.
Fifth: No chance in hell I can make up for the above losses.
Enough?
Mad scientist, but wrong kind of madness right now.
Call the Four Horsemen... ITS THE END OF THE WORLD
www.gumpcom.com |
flummox
|
Posted - 2004.09.10 20:33:00 -
[27]
Originally by: Dynamite Dan
Well since you locked my thread, I'll re-paste it here...
When the server goes down like this why can't we have an option to start a new skill training via the web? Make it only available in these situations. When the server comes back up - disable the web-based training option.
This would not be "playing the game off-line" like some people said as it'd only be a temporary option available during a server crash. The players using it would be "playing" the game if they could!
Skill-queing and general off-line training I'm against. And I dont think this falls into that category.
Server crashes are a pain to us all - but newer players suffer the most imho.
4 words:
possible exploit...
there is a fine, but dissasterous line between a fart and a shart. i suggest you make sure which side you want to be on... |
flummox
|
Posted - 2004.09.10 20:33:00 -
[28]
Originally by: Dynamite Dan
Well since you locked my thread, I'll re-paste it here...
When the server goes down like this why can't we have an option to start a new skill training via the web? Make it only available in these situations. When the server comes back up - disable the web-based training option.
This would not be "playing the game off-line" like some people said as it'd only be a temporary option available during a server crash. The players using it would be "playing" the game if they could!
Skill-queing and general off-line training I'm against. And I dont think this falls into that category.
Server crashes are a pain to us all - but newer players suffer the most imho.
4 words:
possible exploit...
there is a fine, but dissasterous line between a fart and a shart. i suggest you make sure which side you want to be on... |
Mrmuttley
|
Posted - 2004.09.10 20:35:00 -
[29]
Originally by: QwaarJet
It's unacceptable whatever way you slice it.
If it really is unacceptable then stop playing eve. Im noyt being flippant I'm deadly serious. you pay money to play this game if the service is below the standard you expect for your $/ú/euros then dont pay.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hmmm I need a Sig |
Mrmuttley
|
Posted - 2004.09.10 20:35:00 -
[30]
Originally by: QwaarJet
It's unacceptable whatever way you slice it.
If it really is unacceptable then stop playing eve. Im noyt being flippant I'm deadly serious. you pay money to play this game if the service is below the standard you expect for your $/ú/euros then dont pay.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hmmm I need a Sig |
Sarina
|
Posted - 2004.09.10 20:37:00 -
[31]
Lol Eugene: Its #not# the end of the world, but it IS the end of customer satisfaction.
This together with the other things that have happened all the way back to the early days when you lost your ship and got killed from using a jumpgate, reimbursment promised but CCP never delivered.
|
Sarina
|
Posted - 2004.09.10 20:37:00 -
[32]
Lol Eugene: Its #not# the end of the world, but it IS the end of customer satisfaction.
This together with the other things that have happened all the way back to the early days when you lost your ship and got killed from using a jumpgate, reimbursment promised but CCP never delivered.
|
QwaarJet
|
Posted - 2004.09.10 20:48:00 -
[33]
Originally by: Mrmuttley
Originally by: QwaarJet
It's unacceptable whatever way you slice it.
If it really is unacceptable then stop playing eve. Im noyt being flippant I'm deadly serious. you pay money to play this game if the service is below the standard you expect for your $/ú/euros then dont pay.
I don't give in that easily.Shiva decides whether I stay or not, but I really don't wanna leave this game unless it gets to the point where there is no other option.
"Hobbes, she stepped into the Perimter Of Wisdom.Run!" |
QwaarJet
|
Posted - 2004.09.10 20:48:00 -
[34]
Originally by: Mrmuttley
Originally by: QwaarJet
It's unacceptable whatever way you slice it.
If it really is unacceptable then stop playing eve. Im noyt being flippant I'm deadly serious. you pay money to play this game if the service is below the standard you expect for your $/ú/euros then dont pay.
I don't give in that easily.Shiva decides whether I stay or not, but I really don't wanna leave this game unless it gets to the point where there is no other option.
"Hobbes, she stepped into the Perimter Of Wisdom.Run!" |
Holi
|
Posted - 2004.09.10 20:49:00 -
[35]
Edited by: Holi on 10/09/2004 20:53:39
I have to agree, that you really should detach the main site from the cluster.
Just a simple, clean, no menus/links/shiny-stuff page that has in big white on blue: "year-month-day hour:minute - Servers and forums down due to critical hardware failure." - edit the page with a simple editor if ya want, no need for fancy scripts, etc
If it's not so simple to detach it, just get a box, and have it standing in the cornet for these kind of situations and just plug that on the network with the same IP as the http server.
Otherwise good job on getting the cluster back up again
Any info what caused the problems?
--
Holi
[ md5 checksum calculator ] |
Holi
|
Posted - 2004.09.10 20:49:00 -
[36]
Edited by: Holi on 10/09/2004 20:53:39
I have to agree, that you really should detach the main site from the cluster.
Just a simple, clean, no menus/links/shiny-stuff page that has in big white on blue: "year-month-day hour:minute - Servers and forums down due to critical hardware failure." - edit the page with a simple editor if ya want, no need for fancy scripts, etc
If it's not so simple to detach it, just get a box, and have it standing in the cornet for these kind of situations and just plug that on the network with the same IP as the http server.
Otherwise good job on getting the cluster back up again
Any info what caused the problems?
--
Holi
[ md5 checksum calculator ] |
Celt Eireson
|
Posted - 2004.09.10 20:52:00 -
[37]
Im fairly sure the website doesn't run on the same servers as TQ, its just that when TQ goes down everyone and their uncle goes to the website to see what's happened and it gets a bit overloaded
|
Celt Eireson
|
Posted - 2004.09.10 20:52:00 -
[38]
Im fairly sure the website doesn't run on the same servers as TQ, its just that when TQ goes down everyone and their uncle goes to the website to see what's happened and it gets a bit overloaded
|
Eugene Spencer
|
Posted - 2004.09.10 20:55:00 -
[39]
Edited by: Eugene Spencer on 10/09/2004 20:57:51
Maybe i'm just lucky, but i've never lost ANYTHING to lag or the system not working properly. 'Lucky you' I hear you saying
Anyway, Eve was probably at its more stable before the upgrades - except for Sunday evenings.
Then the upgrades came and things have been glitchy ever since. One thing's for sure tho - Eve is still a helluva lot more stable than a year ago.
Yeah so anyway, CCP acheived system stability up to March through extensive by constantly sorting and Ironing out problems after Castor. I destictly remember a Devblog somone wrote about the night Castor was released they managed to find a long-term bug that made nodes crash when the amount of players dipped below a certain amount. This would never have been found if CCP had'nt taken the time to slowly allow players back on the server that night.
Anway i'm blabbing here, my point is CCP ARE doing their best to iron out problems but we all as a community have to give them time. If sombody's not prepaired to give them time then that's their problem and if they really feel strongly about it they can leave.
I've been playing Eve for just over a year now - i'm more than satisfied with the game. Infact i'm going to say its the best game i've ever played - bugs and all.
www.gumpcom.com |
Eugene Spencer
|
Posted - 2004.09.10 20:55:00 -
[40]
Edited by: Eugene Spencer on 10/09/2004 20:57:51
Maybe i'm just lucky, but i've never lost ANYTHING to lag or the system not working properly. 'Lucky you' I hear you saying
Anyway, Eve was probably at its more stable before the upgrades - except for Sunday evenings.
Then the upgrades came and things have been glitchy ever since. One thing's for sure tho - Eve is still a helluva lot more stable than a year ago.
Yeah so anyway, CCP acheived system stability up to March through extensive by constantly sorting and Ironing out problems after Castor. I destictly remember a Devblog somone wrote about the night Castor was released they managed to find a long-term bug that made nodes crash when the amount of players dipped below a certain amount. This would never have been found if CCP had'nt taken the time to slowly allow players back on the server that night.
Anway i'm blabbing here, my point is CCP ARE doing their best to iron out problems but we all as a community have to give them time. If sombody's not prepaired to give them time then that's their problem and if they really feel strongly about it they can leave.
I've been playing Eve for just over a year now - i'm more than satisfied with the game. Infact i'm going to say its the best game i've ever played - bugs and all.
www.gumpcom.com |
sKully42
|
Posted - 2004.09.10 20:55:00 -
[41]
well i aint typing it all again seeing as my 1st post went astray (removed),ppl pay for it so prb best if ya sort it :moon:
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sKully42
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Posted - 2004.09.10 20:55:00 -
[42]
well i aint typing it all again seeing as my 1st post went astray (removed),ppl pay for it so prb best if ya sort it :moon:
|
Wrangler
|
Posted - 2004.09.10 21:05:00 -
[43]
Originally by: Holi
Any info what caused the problems?
Was a hardware failure.
Originally by: In game message
Dear player,
The cluster is currently operating at reduced capacity. The hardware failure causing this condition has been fixed but in order to bring the cluster up to full capacity a reboot would be needed. In order not to further interrupt your gaming we are hoping this won¦t be neccessary until tomorrow¦s downtime. Please be assured we are monitoring the situation closely.
Our deepest appologies for the inconvenience caused.
-The EVE Online Team
[Read the Rules!] - [Email the Moderators] |
Wrangler
|
Posted - 2004.09.10 21:05:00 -
[44]
Originally by: Holi
Any info what caused the problems?
Was a hardware failure.
Originally by: In game message
Dear player,
The cluster is currently operating at reduced capacity. The hardware failure causing this condition has been fixed but in order to bring the cluster up to full capacity a reboot would be needed. In order not to further interrupt your gaming we are hoping this won¦t be neccessary until tomorrow¦s downtime. Please be assured we are monitoring the situation closely.
Our deepest appologies for the inconvenience caused.
-The EVE Online Team
[Read the Rules!] - [Email the Moderators] |
Tostig
|
Posted - 2004.09.10 21:06:00 -
[45]
OMG what kind of cheese do we want with that whining? Its an online game and subject to these types of occurances. If a few hours of downtime has ruined someones life its time to move outside I think.
This is insane talk.
Originally by: Sarina
Mrmuttley: It does matter bigtime since it happened during the time I have to spend on this game.
Secondly: It caused a multi million ISK loss.
Third: I had a number (5) agent missions running, major loss there also.
Fourth: Skill completed during this.
Fifth: No chance in hell I can make up for the above losses.
Enough?
Mad scientist, but wrong kind of madness right now.
|
Tostig
|
Posted - 2004.09.10 21:06:00 -
[46]
OMG what kind of cheese do we want with that whining? Its an online game and subject to these types of occurances. If a few hours of downtime has ruined someones life its time to move outside I think.
This is insane talk.
Originally by: Sarina
Mrmuttley: It does matter bigtime since it happened during the time I have to spend on this game.
Secondly: It caused a multi million ISK loss.
Third: I had a number (5) agent missions running, major loss there also.
Fourth: Skill completed during this.
Fifth: No chance in hell I can make up for the above losses.
Enough?
Mad scientist, but wrong kind of madness right now.
|
Dooder
|
Posted - 2004.09.10 21:16:00 -
[47]
I was about to switch skills, and head out to work. Boom. Yep, I agree this affects the new players the most, as I now am not training a skill. I may not have lost a ship and it's goodies, but how do you put a price on time lost? I am glad it is only a day, so I wouldn't mind if I had all my skills magically at 5 when I got home. Okay, okay.... just the learning skills. 
|
Dooder
|
Posted - 2004.09.10 21:16:00 -
[48]
I was about to switch skills, and head out to work. Boom. Yep, I agree this affects the new players the most, as I now am not training a skill. I may not have lost a ship and it's goodies, but how do you put a price on time lost? I am glad it is only a day, so I wouldn't mind if I had all my skills magically at 5 when I got home. Okay, okay.... just the learning skills.
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sKully42
|
Posted - 2004.09.10 21:32:00 -
[49]
Edited by: sKully42 on 10/09/2004 21:41:15
Edited by: sKully42 on 10/09/2004 21:37:55
ok aurelius new reply, i just rejoined and got
Dear players, the servers will be closing in 5 minutes for a short unscheduled reboot at GMT 21:25. Please make sure your characters are out of harms way before the servers close. See you again in 15 minutes.
btw aurelius i seen ur sort b4 ,lick lick suck suck :moon:
omg i just see ur 1,2,3 i must have warped bac 5 years
and wot about the ppl who work hard for the money and they spend wort they got spare on this ,smart arse
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sKully42
|
Posted - 2004.09.10 21:32:00 -
[50]
Edited by: sKully42 on 10/09/2004 21:41:15
Edited by: sKully42 on 10/09/2004 21:37:55
ok aurelius new reply, i just rejoined and got
Dear players, the servers will be closing in 5 minutes for a short unscheduled reboot at GMT 21:25. Please make sure your characters are out of harms way before the servers close. See you again in 15 minutes.
btw aurelius i seen ur sort b4 ,lick lick suck suck :moon:
omg i just see ur 1,2,3 i must have warped bac 5 years
and wot about the ppl who work hard for the money and they spend wort they got spare on this ,smart arse
|
Galk
|
Posted - 2004.09.10 21:33:00 -
[51]
Why am i sad right now.
1) im drunk
2) i couldn't get in the game before i was drunk
3) i love this game
4) my opinion counts for nothing
5) iv'e been playing from the start
6) im not happy:(
7) is it ever going to get any better :(
------------------------
----
Little wonder why people were, what this person was telling my friends: http://galk.50megs.com/logs/ |
Galk
|
Posted - 2004.09.10 21:33:00 -
[52]
Why am i sad right now.
1) im drunk
2) i couldn't get in the game before i was drunk
3) i love this game
4) my opinion counts for nothing
5) iv'e been playing from the start
6) im not happy:(
7) is it ever going to get any better :(
------------------------
----
Little wonder why people were, what this person was telling my friends: http://galk.50megs.com/logs/ |
Aurelius Zarander
|
Posted - 2004.09.10 21:39:00 -
[53]
Originally by: sKully42
Edited by: sKully42 on 10/09/2004 21:37:55
ok aurelius new reply, i just rejoined and got
Dear players, the servers will be closing in 5 minutes for a short unscheduled reboot at GMT 21:25. Please make sure your characters are out of harms way before the servers close. See you again in 15 minutes.
btw aurelius i seen ur sort b4 ,lick lick suck suck :moon:
omg i just see ur 1,2,3 i must have warped bac 5 years
I bet you heared of the saying "never argue with an idiot, they'll drag you down to their own level and beat you with experience".
So i'll just leave you alone now. 
|
Aurelius Zarander
|
Posted - 2004.09.10 21:39:00 -
[54]
Originally by: sKully42
Edited by: sKully42 on 10/09/2004 21:37:55
ok aurelius new reply, i just rejoined and got
Dear players, the servers will be closing in 5 minutes for a short unscheduled reboot at GMT 21:25. Please make sure your characters are out of harms way before the servers close. See you again in 15 minutes.
btw aurelius i seen ur sort b4 ,lick lick suck suck :moon:
omg i just see ur 1,2,3 i must have warped bac 5 years
I bet you heared of the saying "never argue with an idiot, they'll drag you down to their own level and beat you with experience".
So i'll just leave you alone now.
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Wrangler
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Posted - 2004.09.10 21:41:00 -
[55]
sKully42, I suggest you adjust your attitude slightly and start posting a bit more mature.
I don't think you understand the difference between an online game and a MMOG. Most, if not all online games such as battlefield, CS and similar are free, most MMOGs such as EVE costs a monthly fee. There are of course exceptions, but most cost.
There will be a reboot, and hopefully that will fix it.
[Read the Rules!] - [Email the Moderators] |
Wrangler
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Posted - 2004.09.10 21:41:00 -
[56]
sKully42, I suggest you adjust your attitude slightly and start posting a bit more mature.
I don't think you understand the difference between an online game and a MMOG. Most, if not all online games such as battlefield, CS and similar are free, most MMOGs such as EVE costs a monthly fee. There are of course exceptions, but most cost.
There will be a reboot, and hopefully that will fix it.
[Read the Rules!] - [Email the Moderators] |
Zibun Ionic
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Posted - 2004.09.10 21:42:00 -
[57]
Server wasn't running very smooth, so CCP made right decision by rebooting it.
In this constuctive conversation both sides are definately right. We should get more stability for we pay for play, but then again flaming won't help you either.
I personally almost forgot how it was like when server is running poorly. I've had long period in which I didn't even bothered to pay my suscription and been now playing about couple of weeks. I almost get used to stability but this day has returned me to planet earth.. What makes me wonder is that why it's running crap now when it endured all the stress at simultaneous player records?
forgive our sins that we are about to commit |
Zibun Ionic
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Posted - 2004.09.10 21:42:00 -
[58]
Server wasn't running very smooth, so CCP made right decision by rebooting it.
In this constuctive conversation both sides are definately right. We should get more stability for we pay for play, but then again flaming won't help you either.
I personally almost forgot how it was like when server is running poorly. I've had long period in which I didn't even bothered to pay my suscription and been now playing about couple of weeks. I almost get used to stability but this day has returned me to planet earth.. What makes me wonder is that why it's running crap now when it endured all the stress at simultaneous player records?
forgive our sins that we are about to commit |
sKully42
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Posted - 2004.09.10 21:44:00 -
[59]
dam and i edited my post aswell
u heard the 1 about idiot poseing as an idiot who really is the original lick lick suck suck kinda person :moon:
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sKully42
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Posted - 2004.09.10 21:44:00 -
[60]
dam and i edited my post aswell
u heard the 1 about idiot poseing as an idiot who really is the original lick lick suck suck kinda person :moon:
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Archbishop
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Posted - 2004.09.10 21:47:00 -
[61]
After playing countless online games and remember what it was like back in Eve Beta (God what a nightmare that was) I must say CCP would get a grade of about A- from me for dealing with problems.
Unless there is a catastrophic node hardware issue (like today) they nearly always warn us of reboots and problems. They are WILLING to reboot when lag is bad.
I've played alot of MMORPG's and have yet to see customer service that rivals CCP. Compared to others like EA (the destroyer of games) and Atari (with pong customer service quality) I think CCP does a great job and I am happy they are here for us.
I realize some people probably lost ships and items in the crash. I'm sure I would be angry as well. I just wanted to say something in support of a company that at least responds when there is a problem.
/me bows to CCP.
Archbishop
PIE CORPORATION
VISIT THE PIE HOMEPAGE & FORUMS
PIE INFORMATION CENTER |
Archbishop
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Posted - 2004.09.10 21:47:00 -
[62]
After playing countless online games and remember what it was like back in Eve Beta (God what a nightmare that was) I must say CCP would get a grade of about A- from me for dealing with problems.
Unless there is a catastrophic node hardware issue (like today) they nearly always warn us of reboots and problems. They are WILLING to reboot when lag is bad.
I've played alot of MMORPG's and have yet to see customer service that rivals CCP. Compared to others like EA (the destroyer of games) and Atari (with pong customer service quality) I think CCP does a great job and I am happy they are here for us.
I realize some people probably lost ships and items in the crash. I'm sure I would be angry as well. I just wanted to say something in support of a company that at least responds when there is a problem.
/me bows to CCP.
Archbishop
PIE CORPORATION
VISIT THE PIE HOMEPAGE & FORUMS
PIE INFORMATION CENTER |
sKully42
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Posted - 2004.09.10 21:50:00 -
[63]
Originally by: Wrangler
sKully42, I suggest you adjust your attitude slightly and start posting a bit more mature.
I don't think you understand the difference between an online game and a MMOG. Most, if not all online games such as battlefield, CS and similar are free, most MMOGs such as EVE costs a monthly fee. There are of course exceptions, but most cost.
There will be a reboot, and hopefully that will fix it.
erm u must be a freind of the other guy ,i know i`m paying for it ffs, and i apologise for my attitude it only goes astray wen i read the sucky sucky posts,so i take it u fixed it now ,n1 good job :moon:
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sKully42
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Posted - 2004.09.10 21:50:00 -
[64]
Originally by: Wrangler
sKully42, I suggest you adjust your attitude slightly and start posting a bit more mature.
I don't think you understand the difference between an online game and a MMOG. Most, if not all online games such as battlefield, CS and similar are free, most MMOGs such as EVE costs a monthly fee. There are of course exceptions, but most cost.
There will be a reboot, and hopefully that will fix it.
erm u must be a freind of the other guy ,i know i`m paying for it ffs, and i apologise for my attitude it only goes astray wen i read the sucky sucky posts,so i take it u fixed it now ,n1 good job :moon:
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Qutsemnie
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Posted - 2004.09.10 22:05:00 -
[65]
Other games servers crash alot compared to eve. Atleast CCPs servers dont crash when they start failing. Much rather have a reboot then an unexplained disconnect.
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Qutsemnie
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Posted - 2004.09.10 22:05:00 -
[66]
Other games servers crash alot compared to eve. Atleast CCPs servers dont crash when they start failing. Much rather have a reboot then an unexplained disconnect.
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iqplayer
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Posted - 2004.09.10 22:10:00 -
[67]
I just don't understand people who say 'if you can't handle a little downtime, shut up and quit'. I agree that a server crash isn't the end of the world... but we are paying to play the game, and that creates a responsibility on CCP's part to deliver a product - the game. If this was the first time we'd had a problem in a while, I'd say they should be more understanding... but especially when you consider that some people don't have the time to play hours on end, or every day, and that those same people might have lost their only chance to log in, or update a skill, and might not get a chance for x hours, or even days in some cases - for those individuals, a few hours downtime ends up costing them a large part of what they pay for this game for.
That having been said, I was amazed when during the upgrade CCP credited everyone with one day's play time, as I feel it truly reflects the responsibility they feel toward keeping the game up as much as possible. I hope they continue to show that same dedication. It's not really about a dollar (or actually, 50 cents), it's about telling your customers you're really sorry that it happened.
On a side note though, I'd be just as satisfied to know a few more details of what went wrong, and what steps are being taken to ensure it doesn't happen again (instead of just "critical cluster failure"). In fact, I'd gladly chip in my .50 cents credit towards buying whatever piece of equipment might prevent such a thing from happening again ;)
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iqplayer
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Posted - 2004.09.10 22:10:00 -
[68]
I just don't understand people who say 'if you can't handle a little downtime, shut up and quit'. I agree that a server crash isn't the end of the world... but we are paying to play the game, and that creates a responsibility on CCP's part to deliver a product - the game. If this was the first time we'd had a problem in a while, I'd say they should be more understanding... but especially when you consider that some people don't have the time to play hours on end, or every day, and that those same people might have lost their only chance to log in, or update a skill, and might not get a chance for x hours, or even days in some cases - for those individuals, a few hours downtime ends up costing them a large part of what they pay for this game for.
That having been said, I was amazed when during the upgrade CCP credited everyone with one day's play time, as I feel it truly reflects the responsibility they feel toward keeping the game up as much as possible. I hope they continue to show that same dedication. It's not really about a dollar (or actually, 50 cents), it's about telling your customers you're really sorry that it happened.
On a side note though, I'd be just as satisfied to know a few more details of what went wrong, and what steps are being taken to ensure it doesn't happen again (instead of just "critical cluster failure"). In fact, I'd gladly chip in my .50 cents credit towards buying whatever piece of equipment might prevent such a thing from happening again ;)
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Wrangler
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Posted - 2004.09.10 22:15:00 -
[69]
To be honest I think that people who has played other MMOGs are usually used to it, and in a lot of cases think that EVE is better compared. But the people who hasn't been in other MMOGs is comparing EVE to offline games or online games such as CS, BFV and similar.
I've never managed to convince someone who hasn't been in another MMOG that this is true, but good luck to the rest of you. 
[Read the Rules!] - [Email the Moderators] |
Wrangler
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Posted - 2004.09.10 22:15:00 -
[70]
To be honest I think that people who has played other MMOGs are usually used to it, and in a lot of cases think that EVE is better compared. But the people who hasn't been in other MMOGs is comparing EVE to offline games or online games such as CS, BFV and similar.
I've never managed to convince someone who hasn't been in another MMOG that this is true, but good luck to the rest of you.
[Read the Rules!] - [Email the Moderators] |
Chepe Nolon
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Posted - 2004.09.10 22:22:00 -
[71]
Typically, I switched to a skill that was only 1 hour left off today. And suddenly the server crashed when I got 15 minutes left. I really like the idea of an offline training option when the servers are down. Like in the dt. Though I doubt it will be doable. Or maybe a two-slot training queue. You can only queue up just one skill after the current one. Assures a smoother change when you are in battle of maybe have to leave eve for an hour or two. Like server crashes. This you could set a short skill to train to the middle of the night and let the gallente battleship V take over after that. At least you would get some more freedom.
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Chepe Nolon
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Posted - 2004.09.10 22:22:00 -
[72]
Typically, I switched to a skill that was only 1 hour left off today. And suddenly the server crashed when I got 15 minutes left. I really like the idea of an offline training option when the servers are down. Like in the dt. Though I doubt it will be doable. Or maybe a two-slot training queue. You can only queue up just one skill after the current one. Assures a smoother change when you are in battle of maybe have to leave eve for an hour or two. Like server crashes. This you could set a short skill to train to the middle of the night and let the gallente battleship V take over after that. At least you would get some more freedom.
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Kahn Moquil
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Posted - 2004.09.10 22:44:00 -
[73]
Knowing a bit about hardware failures, as I run around all day trying to fix them, I can tell you two things.
1. You can't really prevent them. If it's possible for something to break, it will break at least once.
2. Only thing that can effectively minimize the risk of critical failure is to make all your systems redundant. Which would at the very least mean you'd have to double the hardware that's already there, or switch to an entire new configuration. That in turn would result in at least twice the costs of buying and maintaining the hardware.
It's all a matter of risk vs cost really. It's possible to have systems with a guaranteed 99.9% uptime, but that's something only the really big players can afford. We're talking about electricity suppliers, that spend millions to make sure we all get juice from the wall sockets. Phone companies that want to make sure the accounting on cell phones works (they lose millions each hour a system would be down). I honestly don't think that anyone can believe that playing Eve compares to that.
Ofcourse, there are more pleasant things then the Eve servers going down, perhaps if CCP quadrupled the subscription fee, they could start thinking about investing in a true high availability solution. Then again, that would mean a complete migration of, well, everything, with all the downtime involved
Oh, and for those that want to be able to use a website for training skills when the servers are down: Wouldn't the servers need to be up in order to have access to the database in the first place?
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Kahn Moquil
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Posted - 2004.09.10 22:44:00 -
[74]
Knowing a bit about hardware failures, as I run around all day trying to fix them, I can tell you two things.
1. You can't really prevent them. If it's possible for something to break, it will break at least once.
2. Only thing that can effectively minimize the risk of critical failure is to make all your systems redundant. Which would at the very least mean you'd have to double the hardware that's already there, or switch to an entire new configuration. That in turn would result in at least twice the costs of buying and maintaining the hardware.
It's all a matter of risk vs cost really. It's possible to have systems with a guaranteed 99.9% uptime, but that's something only the really big players can afford. We're talking about electricity suppliers, that spend millions to make sure we all get juice from the wall sockets. Phone companies that want to make sure the accounting on cell phones works (they lose millions each hour a system would be down). I honestly don't think that anyone can believe that playing Eve compares to that.
Ofcourse, there are more pleasant things then the Eve servers going down, perhaps if CCP quadrupled the subscription fee, they could start thinking about investing in a true high availability solution. Then again, that would mean a complete migration of, well, everything, with all the downtime involved
Oh, and for those that want to be able to use a website for training skills when the servers are down: Wouldn't the servers need to be up in order to have access to the database in the first place?
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Celt Eireson
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Posted - 2004.09.10 23:35:00 -
[75]
Wrangler, I think part of it is also due to the fact that most other MMOGs are sharded so they have just as many or more hardware/server/software problems but the sharding means that a particular shard probably doesn't get affected by that many. I know during my six years with UO that pretty regularly shards would either need rebooted or would be down for a period or patches rolled back, its just that it didn't happen as often to a particular shard.
Eve's setup with everything in the one basket, so to speak, means that any hardware problems tends to affect everyone at the same time unfortunately. Certainly would agree that in terms of downtime Eve is as good as any other MMOG, and probably better than many, and I've played about 4 different MMOGs for over 6 years now.
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Celt Eireson
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Posted - 2004.09.10 23:35:00 -
[76]
Wrangler, I think part of it is also due to the fact that most other MMOGs are sharded so they have just as many or more hardware/server/software problems but the sharding means that a particular shard probably doesn't get affected by that many. I know during my six years with UO that pretty regularly shards would either need rebooted or would be down for a period or patches rolled back, its just that it didn't happen as often to a particular shard.
Eve's setup with everything in the one basket, so to speak, means that any hardware problems tends to affect everyone at the same time unfortunately. Certainly would agree that in terms of downtime Eve is as good as any other MMOG, and probably better than many, and I've played about 4 different MMOGs for over 6 years now.
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Kar Harkuna
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Posted - 2004.09.11 00:19:00 -
[77]
I'd like to just say - not bad, not bad at all. Being playing online for well over 10 years and the first ones where up and down constantly. I still play one of the original ones and now only its very rarely it goes offline and then its only for a while.
I've played many online since whether they are subscription based, one off costs or free and aside the daily downtime I've hardly been offline from eve at all. I generally leave an account logged in just because I can and maybe once a fortnight (tops) I might find my node's gone. Other than that EvE has very reliable much more so than any previous online games (aside from the text based MUD I still play :) )
So congrats on being able to sustain a large number of players constantly for many months. Oh and keep doin those 20 min dt's during the week it's nice and peaceful when you first login :)
I suggest a few try some other online games as much as they do EvE and then complain - I for one won't do. I'm not a fanboi/y I play about 5 online games atm I just want to say congrats.
Cheers
Kar
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Kar Harkuna
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Posted - 2004.09.11 00:19:00 -
[78]
I'd like to just say - not bad, not bad at all. Being playing online for well over 10 years and the first ones where up and down constantly. I still play one of the original ones and now only its very rarely it goes offline and then its only for a while.
I've played many online since whether they are subscription based, one off costs or free and aside the daily downtime I've hardly been offline from eve at all. I generally leave an account logged in just because I can and maybe once a fortnight (tops) I might find my node's gone. Other than that EvE has very reliable much more so than any previous online games (aside from the text based MUD I still play :) )
So congrats on being able to sustain a large number of players constantly for many months. Oh and keep doin those 20 min dt's during the week it's nice and peaceful when you first login :)
I suggest a few try some other online games as much as they do EvE and then complain - I for one won't do. I'm not a fanboi/y I play about 5 online games atm I just want to say congrats.
Cheers
Kar
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iqplayer
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Posted - 2004.09.11 04:45:00 -
[79]
I would go even further Kahn, and say that *anything* is subject to breaking, even the stuff that they tell you will never go down.... been there, done that.
But I disagree about redundancy. Yes, it does increase costs, but most of the time if you build the system from the beginning with it in mind, it doesn't have to break the bank. And in fact, a system on the scale of the Eve servers nearly *has to* have redundancy, as the amount of hardware guarantees that there will be failures occasionally.
But a failure that brings the system to it's knees (read 'critical failures') point to problems... to a single point of failure, or to a system that didn't fail over as it was supposed to. Given the current state and demand for redundancy in critical systems, there is almost nothing that can't be backed up. If we figure in Eve's scheduled one hour per day DT, and don't count software patching or planned outages, 99.9% uptime would still allow 8.395 hours of unscheduled downtime per year (23H per day x 365 days per year / 1000). This really isn't that hard to obtain, and companies smaller than Eve manage it.
Think this is still unreasonable? Consider this. The recent article on the new ships cited a figure of roughly 50,000 pod fitted pilots. Given the roughly 10k peak usage, I'd say this is a reference to the number of players. So, that would mean crediting everyone for a single days loss would cost about $25,000 ($15/month / 30 days x 50k players). Even if the numbers are quite a bit lower, it really wouldn't take much downtime to make it worth preventing it. Then again, the way Eve is set up, we pay for a month's subscription, not per hour, so the hit to the pocketbook isn't so direct. I just hope that the powers that be in CCP continue to be as conscientious in this regard as they have so far, and that these events are just isolated happenings. :)
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iqplayer
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Posted - 2004.09.11 04:45:00 -
[80]
I would go even further Kahn, and say that *anything* is subject to breaking, even the stuff that they tell you will never go down.... been there, done that.
But I disagree about redundancy. Yes, it does increase costs, but most of the time if you build the system from the beginning with it in mind, it doesn't have to break the bank. And in fact, a system on the scale of the Eve servers nearly *has to* have redundancy, as the amount of hardware guarantees that there will be failures occasionally.
But a failure that brings the system to it's knees (read 'critical failures') point to problems... to a single point of failure, or to a system that didn't fail over as it was supposed to. Given the current state and demand for redundancy in critical systems, there is almost nothing that can't be backed up. If we figure in Eve's scheduled one hour per day DT, and don't count software patching or planned outages, 99.9% uptime would still allow 8.395 hours of unscheduled downtime per year (23H per day x 365 days per year / 1000). This really isn't that hard to obtain, and companies smaller than Eve manage it.
Think this is still unreasonable? Consider this. The recent article on the new ships cited a figure of roughly 50,000 pod fitted pilots. Given the roughly 10k peak usage, I'd say this is a reference to the number of players. So, that would mean crediting everyone for a single days loss would cost about $25,000 ($15/month / 30 days x 50k players). Even if the numbers are quite a bit lower, it really wouldn't take much downtime to make it worth preventing it. Then again, the way Eve is set up, we pay for a month's subscription, not per hour, so the hit to the pocketbook isn't so direct. I just hope that the powers that be in CCP continue to be as conscientious in this regard as they have so far, and that these events are just isolated happenings. :)
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iqplayer
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Posted - 2004.09.11 04:57:00 -
[81]
Edited by: iqplayer on 11/09/2004 04:59:34
Quote:
To be honest I think that people who has played other MMOGs are usually used to it, and in a lot of cases think that EVE is better compared. But the people who hasn't been in other MMOGs is comparing EVE to offline games or online games such as CS, BFV and similar.
I'm not sure what you're trying to get at here Wrangler... not trying to be ugly or anything, but should we just accept system outages, and vague explanations of 'critical system failures'? I know my paying customers would demand much better explanations from me if their systems were down for hours at a time. They would also demand much better communications during the outage, and best estimates as to when the system might be back up.
I really think the problem is that everyone sees this as 'just a game'. I argue that while it is indeed a game, I am paying for a service for which I expect to have 'reasonable use'. Eve has done an excellent job overall in this regard, but I do think the last few months have seen an increase in 'incidents'. And, as someone else pointed out, the server model that CCP chose for this game makes any server outage much more serious, as it affects everyone.
It's not that I don't understand the problems, nor that I'm unsympathetic. I do truly wish for better communication when these incidents happen, so that A) I know whether the problem is with my PC, internet connection, etc or with Eve and B) so that I have an idea of whether I should give up trying to get on the server for the rest of the day and find something else to do. And maybe even just a little bit out of curiousity, as I do understand the equipment that they're using and many of the problems that they would have with that type of equipment.
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iqplayer
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Posted - 2004.09.11 04:57:00 -
[82]
Edited by: iqplayer on 11/09/2004 04:59:34
Quote:
To be honest I think that people who has played other MMOGs are usually used to it, and in a lot of cases think that EVE is better compared. But the people who hasn't been in other MMOGs is comparing EVE to offline games or online games such as CS, BFV and similar.
I'm not sure what you're trying to get at here Wrangler... not trying to be ugly or anything, but should we just accept system outages, and vague explanations of 'critical system failures'? I know my paying customers would demand much better explanations from me if their systems were down for hours at a time. They would also demand much better communications during the outage, and best estimates as to when the system might be back up.
I really think the problem is that everyone sees this as 'just a game'. I argue that while it is indeed a game, I am paying for a service for which I expect to have 'reasonable use'. Eve has done an excellent job overall in this regard, but I do think the last few months have seen an increase in 'incidents'. And, as someone else pointed out, the server model that CCP chose for this game makes any server outage much more serious, as it affects everyone.
It's not that I don't understand the problems, nor that I'm unsympathetic. I do truly wish for better communication when these incidents happen, so that A) I know whether the problem is with my PC, internet connection, etc or with Eve and B) so that I have an idea of whether I should give up trying to get on the server for the rest of the day and find something else to do. And maybe even just a little bit out of curiousity, as I do understand the equipment that they're using and many of the problems that they would have with that type of equipment.
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Mrmuttley
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Posted - 2004.09.11 06:29:00 -
[83]
iqplayer I gotta side with khan here.
I too know a little about these things from RL and I am prepared to bet CCP couldn't provide much better uptime than they have (which for a game with almost 12k players connecting is really quite good) without a big hike in costs.
While that would be nice its gonna kill off the player base as the increased subs will stop new players joining and drive current players of in the direction of other games.
Hell I used to play alot of counterstrike and ive seen servers with only 20 players fall over many times.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hmmm I need a Sig |
Mrmuttley
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Posted - 2004.09.11 06:29:00 -
[84]
iqplayer I gotta side with khan here.
I too know a little about these things from RL and I am prepared to bet CCP couldn't provide much better uptime than they have (which for a game with almost 12k players connecting is really quite good) without a big hike in costs.
While that would be nice its gonna kill off the player base as the increased subs will stop new players joining and drive current players of in the direction of other games.
Hell I used to play alot of counterstrike and ive seen servers with only 20 players fall over many times.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hmmm I need a Sig |
bUBbLeS
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Posted - 2004.09.11 09:09:00 -
[85]
i'll just do what i did before
dear CCP , please let me offer you my time for free
for my day job i design and implement and support highly available clusters for global top 100 companies!
I've set up 30 node SQL/oracle clusters that use TB's of disk, and process far more info far faster than you guys seem to be able to do
Just about all the systems we have implemented attain 5 nines uptime (some have been up for 5 yrs with no downtime, even for o/s application upgrades)
And these systems dont need to get rebooted everyday!
The companies i deal with loose millions per minute of downtime,
perhaps i can give you a hand!
(and maybe some cAKe)
Julius ceaser : "operor vos volo MCCCXXXVII laganum bUBbLeS?"
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bUBbLeS
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Posted - 2004.09.11 09:09:00 -
[86]
i'll just do what i did before
dear CCP , please let me offer you my time for free
for my day job i design and implement and support highly available clusters for global top 100 companies!
I've set up 30 node SQL/oracle clusters that use TB's of disk, and process far more info far faster than you guys seem to be able to do
Just about all the systems we have implemented attain 5 nines uptime (some have been up for 5 yrs with no downtime, even for o/s application upgrades)
And these systems dont need to get rebooted everyday!
The companies i deal with loose millions per minute of downtime,
perhaps i can give you a hand!
(and maybe some cAKe)
Julius ceaser : "operor vos volo MCCCXXXVII laganum bUBbLeS?"
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Holi
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Posted - 2004.09.11 09:09:00 -
[87]
Originally by: Wrangler
Originally by: Holi
Any info what caused the problems?
Was a hardware failure.
Was interested in what kind of HW failure it was - if it's known -, but it's not so important, just the techie in me
On the topic of server outages and other stuff:
On the server issues level EVE does look a tad worse than the games I've played, but this might be due to the fact that they try to get the server back up as soon as possible. In other games there is just 3 hours downtime and after those hours they just plug it in and the server works. In EVE there is 3 hours 15 min downtime and during this time the server comes up for a few min, but something goes wrong and dies again. The total outage is almost the same but most people feel it's much more since the server went down 3 times 
On the development side EVE is on the top. There are MMO games out there that have a bigger company behind them, more money behind them and have done about 1/5th of the development in the same timeframe.
The only area where I could complain is that if there is a problem it takes too long till the community is informed, that there is a problem and that the EVE staff knows about it and is working on it - it is trivial, that they are working on it, but people are much happier if it's written down somewhere where they can read it. It's not much better in other games, infact EVE's scheduled downtime information is more accurate than most I've seen, but posting about unscheduled downtimes has some problems.
What actually is scary is that many, more critical services have worse customer-provider interaction than EVE does and EVE is a game. You think that loosing a few hours of skill training time is bad? Think about how it is when eight banks can't do transactions because there is a problem and the CS of the provider doesn't even call you back on the issue! 
--
Holi
[ md5 checksum calculator ] |
Holi
|
Posted - 2004.09.11 09:09:00 -
[88]
Originally by: Wrangler
Originally by: Holi
Any info what caused the problems?
Was a hardware failure.
Was interested in what kind of HW failure it was - if it's known -, but it's not so important, just the techie in me
On the topic of server outages and other stuff:
On the server issues level EVE does look a tad worse than the games I've played, but this might be due to the fact that they try to get the server back up as soon as possible. In other games there is just 3 hours downtime and after those hours they just plug it in and the server works. In EVE there is 3 hours 15 min downtime and during this time the server comes up for a few min, but something goes wrong and dies again. The total outage is almost the same but most people feel it's much more since the server went down 3 times
On the development side EVE is on the top. There are MMO games out there that have a bigger company behind them, more money behind them and have done about 1/5th of the development in the same timeframe.
The only area where I could complain is that if there is a problem it takes too long till the community is informed, that there is a problem and that the EVE staff knows about it and is working on it - it is trivial, that they are working on it, but people are much happier if it's written down somewhere where they can read it. It's not much better in other games, infact EVE's scheduled downtime information is more accurate than most I've seen, but posting about unscheduled downtimes has some problems.
What actually is scary is that many, more critical services have worse customer-provider interaction than EVE does and EVE is a game. You think that loosing a few hours of skill training time is bad? Think about how it is when eight banks can't do transactions because there is a problem and the CS of the provider doesn't even call you back on the issue!
--
Holi
[ md5 checksum calculator ] |
Kahn Moquil
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Posted - 2004.09.11 09:16:00 -
[89]
Originally by: iqplayer
If we figure in Eve's scheduled one hour per day DT, and don't count software patching or planned outages, 99.9% uptime would still allow 8.395 hours of unscheduled downtime per year (23H per day x 365 days per year / 1000). This really isn't that hard to obtain, and companies smaller than Eve manage it.
True, it isn't that hard to maintain such an uptime, physically. Financially however, it's a completely different story. I'm much more of a techie than a financial wizz, but I do know that support contracts that offer those uptimes take a really big bite out of your wallet. Companies usually only buy that kind of harware and support contracts if they lose humunguous amounts of money each hour a server is down, and bar perhaps the occasional player quiting, Eve doesn't lose any money if the servers go down.
Then again, this is all hypothetical, each time you click the accept button for the EULA, you agree with CCP that they have no obligation whatsoever to keep their servers running. All in all I think they do a pretty good job in keeping the system available to us, especially considering the OS they're using
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Kahn Moquil
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Posted - 2004.09.11 09:16:00 -
[90]
Originally by: iqplayer
If we figure in Eve's scheduled one hour per day DT, and don't count software patching or planned outages, 99.9% uptime would still allow 8.395 hours of unscheduled downtime per year (23H per day x 365 days per year / 1000). This really isn't that hard to obtain, and companies smaller than Eve manage it.
True, it isn't that hard to maintain such an uptime, physically. Financially however, it's a completely different story. I'm much more of a techie than a financial wizz, but I do know that support contracts that offer those uptimes take a really big bite out of your wallet. Companies usually only buy that kind of harware and support contracts if they lose humunguous amounts of money each hour a server is down, and bar perhaps the occasional player quiting, Eve doesn't lose any money if the servers go down.
Then again, this is all hypothetical, each time you click the accept button for the EULA, you agree with CCP that they have no obligation whatsoever to keep their servers running. All in all I think they do a pretty good job in keeping the system available to us, especially considering the OS they're using
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Wrangler
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Posted - 2004.09.11 09:17:00 -
[91]
Originally by: iqplayer
Edited by: iqplayer on 11/09/2004 04:59:34
Quote:
To be honest I think that people who has played other MMOGs are usually used to it, and in a lot of cases think that EVE is better compared. But the people who hasn't been in other MMOGs is comparing EVE to offline games or online games such as CS, BFV and similar.
I'm not sure what you're trying to get at here Wrangler... not trying to be ugly or anything, but should we just accept system outages, and vague explanations of 'critical system failures'? I know my paying customers would demand much better explanations from me if their systems were down for hours at a time. They would also demand much better communications during the outage, and best estimates as to when the system might be back up.
I really think the problem is that everyone sees this as 'just a game'. I argue that while it is indeed a game, I am paying for a service for which I expect to have 'reasonable use'. Eve has done an excellent job overall in this regard, but I do think the last few months have seen an increase in 'incidents'. And, as someone else pointed out, the server model that CCP chose for this game makes any server outage much more serious, as it affects everyone.
It's not that I don't understand the problems, nor that I'm unsympathetic. I do truly wish for better communication when these incidents happen, so that A) I know whether the problem is with my PC, internet connection, etc or with Eve and B) so that I have an idea of whether I should give up trying to get on the server for the rest of the day and find something else to do. And maybe even just a little bit out of curiousity, as I do understand the equipment that they're using and many of the problems that they would have with that type of equipment.
No, not at all, my point is that you can't compare a MMOG with a simple online game such as games like counterstrike or single player games. The only thing you can compare it to is similar things, such as other MMOGs, end even there you have the difference because most other MMOGs are sharded and have less players in the gameworld.
But that doesn't mean you should "accept system outages, and vague explanations of 'critical system failures'", just that I kinda think it's silly to point at counterstrike and scream "how come they can make it work but you cant?", and some people do that.
I have no idea if it is possible, or rather cost efficient, to create the kind of system with backups such as telecoms use, but I think that if it was they would have made it. After all, it's not like CCP doesn't care about it when the server is down, weather it's because of a hardware failure or bugs.
So, I don't mean that you should take it sitting down. It is just a game, but it is also very important to a lot of people so I completely understand if you are upset, but you have to realise that CCP can't wave a magic stick and make it all better. I think there has to be an understanding that sometimes they did indeed make a mistake, but sometimes it was out of their control, and in the case of hardware failures there wasn't much they could do except for fixing it.
I've basically given you all the information I recieved, all I know is that there was a hardware failure. I'm sure someone will explain it more as soon as they can, but I don't have any more information.
[Read the Rules!] - [Email the Moderators] |
Wrangler
|
Posted - 2004.09.11 09:17:00 -
[92]
Originally by: iqplayer
Edited by: iqplayer on 11/09/2004 04:59:34
Quote:
To be honest I think that people who has played other MMOGs are usually used to it, and in a lot of cases think that EVE is better compared. But the people who hasn't been in other MMOGs is comparing EVE to offline games or online games such as CS, BFV and similar.
I'm not sure what you're trying to get at here Wrangler... not trying to be ugly or anything, but should we just accept system outages, and vague explanations of 'critical system failures'? I know my paying customers would demand much better explanations from me if their systems were down for hours at a time. They would also demand much better communications during the outage, and best estimates as to when the system might be back up.
I really think the problem is that everyone sees this as 'just a game'. I argue that while it is indeed a game, I am paying for a service for which I expect to have 'reasonable use'. Eve has done an excellent job overall in this regard, but I do think the last few months have seen an increase in 'incidents'. And, as someone else pointed out, the server model that CCP chose for this game makes any server outage much more serious, as it affects everyone.
It's not that I don't understand the problems, nor that I'm unsympathetic. I do truly wish for better communication when these incidents happen, so that A) I know whether the problem is with my PC, internet connection, etc or with Eve and B) so that I have an idea of whether I should give up trying to get on the server for the rest of the day and find something else to do. And maybe even just a little bit out of curiousity, as I do understand the equipment that they're using and many of the problems that they would have with that type of equipment.
No, not at all, my point is that you can't compare a MMOG with a simple online game such as games like counterstrike or single player games. The only thing you can compare it to is similar things, such as other MMOGs, end even there you have the difference because most other MMOGs are sharded and have less players in the gameworld.
But that doesn't mean you should "accept system outages, and vague explanations of 'critical system failures'", just that I kinda think it's silly to point at counterstrike and scream "how come they can make it work but you cant?", and some people do that.
I have no idea if it is possible, or rather cost efficient, to create the kind of system with backups such as telecoms use, but I think that if it was they would have made it. After all, it's not like CCP doesn't care about it when the server is down, weather it's because of a hardware failure or bugs.
So, I don't mean that you should take it sitting down. It is just a game, but it is also very important to a lot of people so I completely understand if you are upset, but you have to realise that CCP can't wave a magic stick and make it all better. I think there has to be an understanding that sometimes they did indeed make a mistake, but sometimes it was out of their control, and in the case of hardware failures there wasn't much they could do except for fixing it.
I've basically given you all the information I recieved, all I know is that there was a hardware failure. I'm sure someone will explain it more as soon as they can, but I don't have any more information.
[Read the Rules!] - [Email the Moderators] |
Oveur
|
Posted - 2004.09.11 09:46:00 -
[93]
News Announcement post mortem on hardware failure.
After reading this thread, I have only one thing to say. If you think you are that good that you can foresee and prevent multiple hardware failures, contact me and you are hired on the spot. If not, don't pretend you do
Heck, I'll even quit CCP and be your agent, we can make big bucks
_____________________________
I say hey sky, s'other say I won say, I pray to J I get the same ol' same ol. |
Oveur
|
Posted - 2004.09.11 09:46:00 -
[94]
News Announcement post mortem on hardware failure.
After reading this thread, I have only one thing to say. If you think you are that good that you can foresee and prevent multiple hardware failures, contact me and you are hired on the spot. If not, don't pretend you do
Heck, I'll even quit CCP and be your agent, we can make big bucks
_____________________________
I say hey sky, s'other say I won say, I pray to J I get the same ol' same ol. |
Warsawa
|
Posted - 2004.09.11 14:30:00 -
[95]
Edited by: Warsawa on 11/09/2004 14:49:50
Originally by: Oveur
News Announcement post mortem on hardware failure.
After reading this thread, I have only one thing to say. If you think you are that good that you can foresee and prevent multiple hardware failures, contact me and you are hired on the spot. If not, don't pretend you do
Heck, I'll even quit CCP and be your agent, we can make big bucks
Hi,
My name is Ian Restil. I can help you out. But I already have an agent.
I want a Miata! |
Warsawa
|
Posted - 2004.09.11 14:30:00 -
[96]
Edited by: Warsawa on 11/09/2004 14:49:50
Originally by: Oveur
News Announcement post mortem on hardware failure.
After reading this thread, I have only one thing to say. If you think you are that good that you can foresee and prevent multiple hardware failures, contact me and you are hired on the spot. If not, don't pretend you do
Heck, I'll even quit CCP and be your agent, we can make big bucks
Hi,
My name is Ian Restil. I can help you out. But I already have an agent.
I want a Miata! |
Reva Ortov
|
Posted - 2004.09.12 13:24:00 -
[97]
Quote:
Was a hardware failure.
[quote
Our deepest appologies for the inconvenience caused.
-The EVE Online Team
Should have got a better warranty on all that new hardware 
|
Reva Ortov
|
Posted - 2004.09.12 13:24:00 -
[98]
Quote:
Was a hardware failure.
[quote
Our deepest appologies for the inconvenience caused.
-The EVE Online Team
Should have got a better warranty on all that new hardware
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