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Petition response times

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Author	Thread Statistics \| Show CCP posts - 3 post(s)
Jackie Fisher Syrkos Technologies Joint Venture Conglomerate 57	Posted - 2012.05.25 13:44:00 - [31] - Quote CCP Guard wrote: There was candy and snacks in 20 liter bowls throughout and beer at the end of it all...so working conditions were tolerable :) As GMs are understandably busy post patch I'm willing to help with consumption of free beer and snacks to ease their load. Fear God and Thread Nought
Lyron-Baktos Selective Pressure Rote Kapelle 192	Posted - 2012.05.25 14:11:00 - [32] - Quote I lost a ship Monday evening due to the server crashing for a second and got it resolved yesterday morning so it was about 2 days or so. Not too bad On holiday. -áIn some other world. Where the music of the radio was a labyrinth of sonorous colours. To a bright centre of absolute convicton where the dripping patchouli was more than scent, It was a sun-á
Cutter Isaacson Brutor Tribe Minmatar Republic 138	Posted - 2012.05.25 14:13:00 - [33] - Quote in to my second day of waiting to find out why my corp nuked itself, taking all of my corpmates stuff with it.
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.05.30 07:18:00 - [34] - Quote Well more time in Petition limbo. It's been more than a week now and CCP have still not resolved the problem.
Pok Nibin Viziam Amarr Empire 184	Posted - 2012.05.30 07:34:00 - [35] - Quote Here we go again. Do not post things about the game EVE online. This is the Mitt Fan Club Forum. Don't fight it.-á Rejoin your Amarrian patriarchs.-á You know you want to.
Sentinel Smith Center for Advanced Studies Gallente Federation 104	Posted - 2012.05.30 07:47:00 - [36] - Quote You know what helps petition times, bitching about them.. It's like when you go to the DMV, the best way to get service is to yell at them.. they will do everything they can to help you then.. In short, Elijah Bry'an Baudoin, I think I can sum up your petition response in this. The logs show nothing.
RubyPorto SniggWaffe YOUR VOTES DON'T COUNT 1654	Posted - 2012.05.30 07:52:00 - [37] - Quote Elijah Bry'an Baudoin wrote: Well more time in Petition limbo. It's been more than a week now and CCP have still not resolved the problem. So they have responded? In that case the reason you're waiting is either investigation time, or they've decided you're bad and should feel bad, but you don't feel bad so you've repetitioned. Single-Shard, *Player Driven-áSandbox*. 5 words. That's what makes it special.
Abdiel Kavash Paladin Order Fidelas Constans 527	Posted - 2012.05.30 07:55:00 - [38] - Quote Never had a petition take longer than a day, or a bug report take longer than three to get a response. And I filled plenty of both. Maybe the problem is not with the GMs, but with your petitions?
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.05.30 08:53:00 - [39] - Quote Abdiel Kavash wrote: Never had a petition take longer than a day, or a bug report take longer than three to get a response. And I filled plenty of both. Maybe the problem is not with the GMs, but with your petitions? I admire your ability to call out something that obviously piques the interested of interested parties be they GM's or support. Well done to you. No, no the petition is quite clear. I am not sending multiple petitions, that wouldn't help matters be resolved any faster. People who submit multiple petitions on the same topic are doing themselves and CCP a disservice. It's all there in plain English, for some reason there just seems to be a needless run around.
killorbekilled TBE Dare Bears 91	Posted - 2012.05.30 09:02:00 - [40] - Quote a friend of mine lost a ship due to a bug and couldn't jump through the gate his petition is nearly a week old and not even a response hes very disappointed to say the least @ the devs who had to work over time sorting through petitions you get zero sympathy from me huh?
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.05.30 09:11:00 - [41] - Quote Sentinel Smith wrote: You know what helps petition times, bitching about them.. Well I don't know if I am "bitching". I understand your sentiment, but I wouldn't want to put words in anyone's mouth but I will accept I am inquiring. Sentinel Smith wrote: It's like when you go to the DMV, the best way to get service is to yell at them.. they will do everything they can to help you then.. I'm not sure what a "DMV" is, but I can't agree with that approach. I always find that calmly explaining the facts in clear English should be more than enough. Sentinel Smith wrote: In short, Elijah Bry'an Baudoin, I think I can sum up your petition response in this. The logs show nothing. Sentinel Smith, in my situation I believe that would be better than any response to date.
Cutter Isaacson Peace N Quiet 170	Posted - 2012.05.30 10:57:00 - [42] - Quote A little update for my petition. I had it looked at and responded to after 5 days, which to be fair was a pretty good response time when the Inferno Expansion release is taken in to account. CCP, WHEN AM I GOING TO GET MY CORP BACK? KINDA WANT MY STUFF BACK FROM THE HANGARS.
RubyPorto SniggWaffe YOUR VOTES DON'T COUNT 1657	Posted - 2012.05.30 11:01:00 - [43] - Quote Elijah Bry'an Baudoin wrote: Sentinel Smith wrote: You know what helps petition times, bitching about them.. Well I don't know if I am "bitching". I understand your sentiment, but I wouldn't want to put words in anyone's mouth but I will accept I am inquiring. Sentinel Smith wrote: It's like when you go to the DMV, the best way to get service is to yell at them.. they will do everything they can to help you then.. I'm not sure what a "DMV" is, but I can't agree with that approach. I always find that calmly explaining the facts in clear English should be more than enough. Sentinel Smith wrote: In short, Elijah Bry'an Baudoin, I think I can sum up your petition response in this. The logs show nothing. Sentinel Smith, in my situation I believe that would be better than any response to date. DMV is the Department of Motor Vehicles, famed for it's long lines. What you're doing is shouting from the back of the line. No matter how calm you think you are, everyone else is patiently waiting in line, and you're the one shouting. Anyway, Not sure if you missed my other post, but has your petition not gotten any response, or is it that it hasn't been resolved yet? Single-Shard, *Player Driven-áSandbox*. 5 words. That's what makes it special.
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.05.30 11:26:00 - [44] - Quote RubyPorto wrote: DMV is the Department of Motor Vehicles, famed for it's long lines. Ah yes, we have similar. I believe your analogy is apt. RubyPorto wrote: What you're doing is shouting from the back of the line. No matter how calm you think you are, everyone else is patiently waiting in line, and you're the one shouting. I don't quite think this is a case of shouting from the back of the line as I have indeed have been responded to. So to that point, I am indeed at the front of the queue. I simply wish to conduct a dialogue that is not measured in weeks. The issue is quite simple, has been explained in plain English to CCP and for some reason they seem unable to correct it. I am resigned to the fact that I will simply have to escalate this issue but I am simply not sure who to take it to at this point. I know this might seem churlish at a first glace but if I am repeatedly contacting people who do not feel empowered to correct the issue it simply results in time not being spent on petitions that they do feel empowered to resolve. RubyPorto wrote: Anyway, Not sure if you missed my other post, but has your petition not gotten any response, or is it that it hasn't been resolved yet? I apologise. I missed your previous post, but I think I have answered your question in my response above.
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.05.30 11:30:00 - [45] - Quote Cutter Isaacson wrote: A little update for my petition. I had it looked at and responded to after 5 days, which to be fair was a pretty good response time when the Inferno Expansion release is taken in to account. I am very pleased that you have had a positive result. I hope that I soon discover that my petition is as successful. I suspect you may need to consider changing your forum signature now.
RubyPorto SniggWaffe YOUR VOTES DON'T COUNT 1658	Posted - 2012.05.30 11:41:00 - [46] - Quote Elijah Bry'an Baudoin wrote: RubyPorto wrote: DMV is the Department of Motor Vehicles, famed for it's long lines. Ah yes, we have similar. I believe your analogy is apt. RubyPorto wrote: What you're doing is shouting from the back of the line. No matter how calm you think you are, everyone else is patiently waiting in line, and you're the one shouting. I don't quite think this is a case of shouting from the back of the line as I have indeed have been responded to. So to that point, I am indeed at the front of the queue. I simply wish to conduct a dialogue that is not measured in weeks. The issue is quite simple, has been explained in plain English to CCP and for some reason they seem unable to correct it. I am resigned to the fact that I will simply have to escalate this issue but I am simply not sure who to take it to at this point. I know this might seem churlish at a first glace but if I am repeatedly contacting people who do not feel empowered to correct the issue it simply results in time not being spent on petitions that they do feel empowered to resolve. RubyPorto wrote: Anyway, Not sure if you missed my other post, but has your petition not gotten any response, or is it that it hasn't been resolved yet? I apologise. I missed your previous post, but I think I have answered your question in my response above. If the response time is long, it's probably that the issue is complex. If you're having to escalate, it could be anything. We might be able to help more if you provided more insight into your issue. Single-Shard, *Player Driven-áSandbox*. 5 words. That's what makes it special.
Cody Zamorah Science and Trade Institute Caldari State 65	Posted - 2012.05.30 12:03:00 - [47] - Quote CCP Guard wrote: There was candy and snacks in 20 liter bowls throughout and beer at the end of it all...so working conditions were tolerable :) That explains a lot towards some replies on the forums. You know.... the ones that got removed after sobering up?
RubyPorto SniggWaffe YOUR VOTES DON'T COUNT 1658	Posted - 2012.05.30 12:14:00 - [48] - Quote Cody Zamorah wrote: CCP Guard wrote: There was candy and snacks in 20 liter bowls throughout and beer at the end of it all...so working conditions were tolerable :) That explains a lot towards some replies on the forums. You know.... the ones that got removed after sobering up? Those only happen when they get Beer in their sodastreams. Single-Shard, *Player Driven-áSandbox*. 5 words. That's what makes it special.
Spartan SC State War Academy Caldari State 1	Posted - 2012.05.30 12:16:00 - [49] - Quote have never got any response for my petition at all...
Qdlaty Quantum Link Company 0	Posted - 2012.05.30 18:09:00 - [50] - Quote Petition submitted on the 23.05.2012 with problem of jumping trough a gate. No any response till now !!!! Customer services unacceptable , never been waiting for a response from any company that long. Regards Qd
Cutter Isaacson Peace N Quiet 177	Posted - 2012.05.30 18:26:00 - [51] - Quote Elijah Bry'an Baudoin wrote: Cutter Isaacson wrote: A little update for my petition. I had it looked at and responded to after 5 days, which to be fair was a pretty good response time when the Inferno Expansion release is taken in to account. I am very pleased that you have had a positive result. I hope that I soon discover that my petition is as successful. I suspect you may need to consider changing your forum signature now. I only said that my petition had been answered, I did not say it had been resolved satisfactorily as sadly it has not. Still waiting on all my items to be returned. Also gonna be suggesting that perhaps when a corp gets shut down, that it might be an idea for any assets to be taken out first, rather than deleted with the corp. CCP, WHEN AM I GOING TO GET MY CORP BACK? KINDA WANT MY STUFF BACK FROM THE HANGARS.
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.05.30 23:10:00 - [52] - Quote Spartan SC wrote: have never got any response for my petition at all... That does not seem like an acceptable situation. If you go to the trouble of creating it then CCP should at least respond. I would even hazard that they should do their best to resolve it as well. Historically I have found the responses to various petitions to be rather glib I am afraid.
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.05.30 23:16:00 - [53] - Quote Qdlaty wrote: Petition submitted on the 23.05.2012 with problem of jumping trough a gate. No any response till now !!!! Customer services unacceptable , never been waiting for a response from any company that long. Regards Qd You have been stuck at a gate for over a week? Did you put in a "stuck" petition? If so, over a week with no response really is not acceptable in my opinion. I should hope that CCP at least compensate you with some game time as a gesture of goodwill for inconvenience caused.
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.05.31 03:12:00 - [54] - Quote Sadly another day has passed with no correction of the issue raised with CCP. I contacted them again with further information but it doesn't seem to be getting me anywhere. I have Hilmar's email address so I am drafting an email to him. Does anyone know of any other CCP email addresses I should try?
RubyPorto SniggWaffe YOUR VOTES DON'T COUNT 1666	Posted - 2012.05.31 03:30:00 - [55] - Quote Elijah Bry'an Baudoin wrote: Sadly another day has passed with no correction of the issue raised with CCP. I contacted them again with further information but it doesn't seem to be getting me anywhere. I have Hilmar's email address so I am drafting an email to him. Does anyone know of any other CCP email addresses I should try? Have you had a response or no? I'm not clear on that. If you have, it may be that your issue is complex. Go ahead an briefly describe you issue, and maybe we can help. Single-Shard, *Player Driven-áSandbox*. 5 words. That's what makes it special.
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.05.31 10:31:00 - [56] - Quote RubyPorto wrote: Have you had a response or no? I'm not clear on that. If you have, it may be that your issue is complex. Go ahead an briefly describe you issue, and maybe we can help. Sorry, I'll clear things up somewhat. I have had a response but it was rather glib. The issue is not complex as far as I see it and should be relatively to fix based on details provided back and forth to date. I do not mean to be rude to anyone at CCP but I feel that language barriers may be the problem here. There simply seems to be a basic problem of communication or understanding of the English language. That or my descriptions of the problem are just too nuanced. Either way looks like now the CCP "crunch" of working on petitions is over we can expect to move back into a rut of what seems to be neglect.
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.05.31 20:50:00 - [57] - Quote A new day and no response. I must confess my confidence in the petition process is wavering somewhat.
RubyPorto SniggWaffe YOUR VOTES DON'T COUNT 1740	Posted - 2012.05.31 21:55:00 - [58] - Quote Elijah Bry'an Baudoin wrote: A new day and no response. I must confess my confidence in the petition process is wavering somewhat. You have had a response. Stop claiming you haven't. Response time is the measure of petition > first response, not resolution since some issues take time to resolve. Try to describe your issue here, and we might be able to help or at least give you an idea how long to expect it to take to resolve. Single-Shard, *Player Driven-áSandbox*. 5 words. That's what makes it special.
Elijah Bry'an Baudoin EVE Exchange 6	Posted - 2012.06.01 06:54:00 - [59] - Quote RubyPorto wrote: Elijah Bry'an Baudoin wrote: A new day and no response. I must confess my confidence in the petition process is wavering somewhat. You have had a response. Stop claiming you haven't. Response time is the measure of petition > first response, not resolution since some issues take time to resolve. Try to describe your issue here, and we might be able to help or at least give you an idea how long to expect it to take to resolve. Hello again. The issue is very easy to correct as I have demonstrated to CCP several times. So I measure their response in the time it takes the petition to be resolved. All information has been provided to them, no stone left unturned. A resolution would take moments. I simply suspect they don't understand what is being asked of them. As for a resolution time? That will be the time it takes CCP to recruit people who can read the words I have written, so that may be variable. I also emailed various staff members including the CEO to see if that assists the situation.
RubyPorto SniggWaffe YOUR VOTES DON'T COUNT 1740	Posted - 2012.06.01 06:57:00 - [60] - Quote Elijah Bry'an Baudoin wrote: RubyPorto wrote: Elijah Bry'an Baudoin wrote: A new day and no response. I must confess my confidence in the petition process is wavering somewhat. You have had a response. Stop claiming you haven't. Response time is the measure of petition > first response, not resolution since some issues take time to resolve. Try to describe your issue here, and we might be able to help or at least give you an idea how long to expect it to take to resolve. Hello again. The issue is very easy to correct as I have demonstrated to CCP several times. So I measure their response in the time it takes the petition to be resolved. All information has been provided to them, no stone left unturned. A resolution would take moments. I simply suspect they don't understand what is being asked of them. As for a resolution time? That will be the time it takes CCP to recruit people who can read the words I have written, so that may be variable. I also emailed various staff members including the CEO to see if that assists the situation. What issue? It's probably not nearly as simple as you think. They still need to investigate to make sure they're not doing the wrong thing. Single-Shard, *Player Driven-áSandbox*. 5 words. That's what makes it special.

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