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i'Pod
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Posted - 2009.09.14 20:44:00 -
[1]
Hello,
Is anyone else having problems with the petition response time? I filed a petition almost 10 days ago for billing issues and have gotten absolutely no response. I've seen others saying you should get a response in 2-3 days... obviously that is not the case and I was just wondering if anyone else was just stuck waiting. Should I file another petition or just sit and wait? |
Nareg Maxence
Gallente
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Posted - 2009.09.14 20:54:00 -
[2]
Well, between accounts being hacked, post-patch server issues and whatnot, I suspect customer service have their hands full. On the other hand, billing issues are usually moved up in the queue.
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Jarna
Amarr
Exhumer Industries
Darkmatter Initiative
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Posted - 2009.09.14 21:14:00 -
[3]
 Originally by: Nareg Maxence
Well, between accounts being hacked, post-patch server issues and whatnot, I suspect customer service have their hands full. On the other hand, billing issues are usually moved up in the queue.
Possibly, but at the same time, the day of the first server crash on Saturday morning, about 7 hours later, I asked to have my mission reset and they had it done in like 3 minutes. It seems billing issues should take precedent over my mission that was eff'ed up by the server crashing.
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i'Pod
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Posted - 2009.09.14 21:21:00 -
[4]
Haha, so is it just me then? Also, I lodged my petition on September 5th and it is now September 13th. That predates the recent server issues and the patch...
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randomname4me
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Posted - 2009.09.14 21:32:00 -
[5]
They are still talking with Apples layers about whether or not your name is a copyright infringement...
EVE Online: Rated RRR- For Explicit Breakfast Piercing Bullets. |
Jarna
Amarr
Exhumer Industries
Darkmatter Initiative
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Posted - 2009.09.14 21:39:00 -
[6]
Originally by: randomname4me
They are still talking with Apples layers about whether or not your name is a copyright infringement...
lol
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i'Pod
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Posted - 2009.09.14 21:46:00 -
[7]
Bahahahaha, yeah that could be it. It must be my extremely clever name. ; )
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i'Pod
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Posted - 2009.09.14 23:46:00 -
[8]
So no one else is having issues with this? Just me?
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Adeena Torcfist
Caldari
Dark Underground Forces
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Posted - 2009.09.14 23:49:00 -
[9]
i petitioned about a misison other day, it was responded & fixed within 5 mins.
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Cypherous
Minmatar
Liberty Rogues
Rally Against Evil
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Posted - 2009.09.14 23:55:00 -
[10]
I have a petition thats over a month old now and no its not a reimbursement petition :P
These things take time but as the outcome of this petition isn't affecting my immediate game playing ability i don't mind waiting :)
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i'Pod
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Posted - 2009.09.14 23:58:00 -
[11]
Have you had any response or movement on the petition at least? Like have they acknowledged that they are working on it?
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Washell Olivaw
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Posted - 2009.09.15 00:03:00 -
[12]
Originally by: Jarna
Possibly, but at the same time, the day of the first server crash on Saturday morning, about 7 hours later, I asked to have my mission reset and they had it done in like 3 minutes. It seems billing issues should take precedent over my mission that was eff'ed up by the server crashing.
Different team, possibly even a temp. Resetting a mission requires less autorization and training than sorting out billing issues.
Originally by: Signature
Everybody has a photographic memory, some people just don't have film.
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Liua Ae
Minmatar
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Posted - 2009.09.15 00:07:00 -
[13]
About a week here, but they added my lost subscription days \o/
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Ninja Troll
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Posted - 2009.09.15 00:28:00 -
[14]
Originally by: Nareg Maxence
Well, between accounts being hacked, post-patch server issues and whatnot, I suspect customer service have their hands full. On the other hand, billing issues are usually moved up in the queue.
Errrr, there's that little get together [drunkfest] called the alliance tourney and it just so happens to be the Monday after o_O
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Talthor Cowasaki
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Posted - 2009.09.15 03:51:00 -
[15]
i filed a petition cos my acount was hacked recieved a reply a day or two later saying theyd locked down my acount and wanted certain info to prove its my account, replied including said info stil no answer and my acount is stil locked (cant log into game or forums and api doesnt work(before api was shutdown)
i replied to there email on the 22nd August 2009
:(
hope gm sparkle hasnt forgot me :P
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Cybelee
Caldari
The Ancient One's
The Firm.
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Posted - 2009.09.15 11:12:00 -
[16]
Originally by: i'Pod
So no one else is having issues with this? Just me?
I setup a petition on the 9th and still no response so your not alone ;)
Creator of http://www.eve-online-fan.co.uk and http://www.dust514-fan.co.uk |
i'Pod
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Posted - 2009.09.15 18:57:00 -
[17]
Well, in brighter news for me my petition was answered this morning. The issues have been resolved favorably and everything is taken care of. So, if you are having account issues maybe the response time is sitting between 1-2 weeks since mine was taken care of in 10 days. Good luck to everyone who's still waiting!
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FeliciaDay
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Posted - 2009.09.15 21:26:00 -
[18]
I'm on my second petition about getting my account that is "banned pending investigation" open and playable again... right now CCP has... what shall we call it?.. Lag, yes, they're lagging behind in petitions. We just have to wait for them to catch up... I hope.
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Kawazu
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Posted - 2009.09.16 07:35:00 -
[19]
4 days of waiting.
I managed to time a jump betwen two clones exactly when the server crashed and now i have one of the clones implants scaterd betwen the two clones and one sett of implants deleted.
Dont want to undock and play untill this is sorted if i get podded or somthing like that ccp may say that i lost them to enemy fire. So i gues i have to wait another 10 days or so, so untill then i cancel my accounts.
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Freya's Valkyrie
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Posted - 2009.09.17 01:36:00 -
[20]
Im going on 2 weeks now for a petition. Youre not the only one, brother. Also, 2 weeks on just an EMAIL.
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Systranite
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Posted - 2009.09.17 02:54:00 -
[21]
I lost 2.7bil to someone running away with it in character bazaar after I sold my old character to get a new one.
Now the guys account is inactive, and he bought a new character with my ISK (after telling me all this himself).
pushing 7 days of waiting so far. holy ****, ive officially hit 1 week of waiting soon.
worst customer service award goes to....
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Kawazu
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Posted - 2009.09.17 07:31:00 -
[22]
Finaly got my petition answerd today.
Now i can start playing again.
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Freya's Valkyrie
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Posted - 2009.09.17 18:47:00 -
[23]
Still no reply for me. This is amazing.
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Jarna
Amarr
Eternal Frontier
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Posted - 2009.09.17 18:59:00 -
[24]
Originally by: Washell Olivaw
Originally by: Jarna
Possibly, but at the same time, the day of the first server crash on Saturday morning, about 7 hours later, I asked to have my mission reset and they had it done in like 3 minutes. It seems billing issues should take precedent over my mission that was eff'ed up by the server crashing.
Different team, possibly even a temp. Resetting a mission requires less autorization and training than sorting out billing issues.
That it does, but an actual acknowledgement from a real person that your petition is at least being reviewed would be proper and professional.
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Bethany Blaze
Amarr
Cool Story Bro
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Posted - 2009.09.17 19:49:00 -
[25]
I'm having socket closed issues and put in a petition at the beginning of last weekend. The game is virtually unplayable to me right now, so while I understand the possible complexity of the issue, no resolution let alone any progress towards one really sucks for customer service. I've certainly given them enough files and data to go off of so they should be able to respond with some sort of possible solution to try. Heck, I won't even mind if it's one I've tried before so long as I get something from them..........
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Korovyov
Cool Story Bro
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Posted - 2009.09.17 22:21:00 -
[26]
Back in 2004 CS/GM response time was very, very fast if your account was in good standing. It could be post-patch Sunday with the server having a heart attack three times a day and half the player base stuck on gates. I never had a petition go unresolved for more than 6 hours.
Five years later...
If the CS/GM goons respond at all, it takes over 48 hours. That first response is always a copy/paste form response now. It takes another 48 hours to get another follow up. Again, that's if you get one. If you're lucky enough you might get help. The most likely thing is that your petition will drag on for 9 months and then time out and die, or you'll get some cheeky copy/paste where the TL;DR is "The logs. They show nothing." If you're really lucky someone might crash your petition and start harassing the GMs until you get banned, so you don't have to worry about it anymore.
It's nice to know that in these harsh economic times, they laid off their entire CS/GM department and replaced them with Injuns... err, Indians. If they were Injuns they'd actually be fun and helpful.
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OwlManAtt
Gallente
Yasashii Heavy Industries
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Posted - 2009.09.17 22:52:00 -
[27]
Originally by: Korovyov
Back in 2004 CS/GM response time was very, very fast if your account was in good standing. It could be post-patch Sunday with the server having a heart attack three times a day and half the player base stuck on gates. I never had a petition go unresolved for more than 6 hours.
Five years later...
If the CS/GM goons respond at all, it takes over 48 hours. That first response is always a copy/paste form response now. It takes another 48 hours to get another follow up. Again, that's if you get one. If you're lucky enough you might get help. The most likely thing is that your petition will drag on for 9 months and then time out and die, or you'll get some cheeky copy/paste where the TL;DR is "The logs. They show nothing." If you're really lucky someone might crash your petition and start harassing the GMs until you get banned, so you don't have to worry about it anymore.
It's nice to know that in these harsh economic times, they laid off their entire CS/GM department and replaced them with Injuns... err, Indians. If they were Injuns they'd actually be fun and helpful.
Quote:
Korovyov
Cool Story Bro
Emphasis mine.
---
Owl |
Bethany Blaze
Amarr
Cool Story Bro
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Posted - 2009.09.18 01:15:00 -
[28]
Originally by: OwlManAtt
Emphasis mine.
Awww, look! How cute!!! He learned how to quote. ^_^
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Gunnanmon
Gallente
Imperial Syndicate Forces
The Laughing Men
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Posted - 2009.09.18 15:12:00 -
[29]
Please do not question petition response times.
Signature locked for discussing moderation. Navigator
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Freya's Valkyrie
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Posted - 2009.09.18 19:11:00 -
[30]
2 and a half weeks now.
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