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Thread Statistics | Show CCP posts - 0 post(s) |
Xanou
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Posted - 2009.10.14 21:07:00 -
[1]
Not sure if this is an issue or just something that I am missing.
I had CCP reactivate an alt of mine for 1 day so I could apply a PLEX to it.
Got the account up. Bought and applied the PLEX.
Log in today and it says I have no subscription.
In account details, it shows that the PLEX was applied but the message next to it shows as "Failed" and I get this message next to it:
"Payment failed since payment details have been removed from the database. Please update payment details for this payment and retry."
I'm assuming it means I don't have a card on the account or something, but why should that matter if I am using PLEX?
Any help would be great.
Thanks
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Trioxi
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Posted - 2009.10.15 15:48:00 -
[2]
LOL, owned 
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Some Advisor
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Posted - 2009.10.15 16:10:00 -
[3]
any help you would expect is by filling out an petition, not the forum.
but thanks for sharing the amusement
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Kallikor
Caldari
Perkone
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Posted - 2009.10.19 13:40:00 -
[4]
There are definitely problems with the account system. I am getting the same error on my other account even though my account shows a plex was applied on the 8th. I can't even log into that account now because it says my password is wrong. I did the change password thing and successfully changed my pass but it still says wrong pass.
Yes, I did put in a petition but it's been over a week with no response. I'm hoping the announcement I just saw today about fixing the account system fixes this but it would be nice to have some kind of response to petitions.
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Navinsha
RPS holdings
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Posted - 2009.10.19 22:09:00 -
[5]
Ditto the OP. My main's account is now suspended after applying a PLEX on the 11th.
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Navinsha
RPS holdings
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Posted - 2009.10.21 00:46:00 -
[6]
Anyone received a reply to petition, or had their account reactivated? I'm rapidly losing patience as I can no longer afford to pay RL cash for game time, but if I can't play on an account I can't earn ISK. I bought a PLEX for this account last week also, so now I'm worried that this one will be suspended for the same fail reasons.
CCP, you're losing a customer ffs.
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linnanar
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Posted - 2009.10.21 02:43:00 -
[7]
I am having the exact same issue with my main who purchased and applied a PLEX recently and it even shows that 30 days was added to my account but I can not log on to that account anymore because of no subscription. I also have sent in a petition but if nothing is done soon Im no longer will be able to play eve and I have other things I need to take care of with my money so I can not afford to pay and play.
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