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Go'fx
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Posted - 2009.10.25 21:24:00 -
[1]
Hey
I've been a paying customer for more then 3 years now, i had up to 7 active acounts at one point.. i think i've payed more then enough money to have access to a decent customer support service.. not the case.
Two days ago, sometime after the Thursday downtime, one of my accounts got banned, initialy i thought i was hacked as i tryied to log on forums and the password didn't work, after trying to log ingame i got the following message:
"User xxxxxxx is banned pending investigation
Last login: 2009.10.23 07:59
Number of visits: 689
Reason: EULA violation. Ban mail sent to registered email address."
I haven't received any mail about it, on my registered email address, ofcourse.. i made the first petition regarding this, requesting info about the ban and reasons behind it about 3-4 hours after the Thursday donwtime, witch would be 3-4 hurs after the ban occured, at most.
More petitions have been sent as time passed, still no reply, needless to say it's extremly frustrating.. it's simply imposible to contact a CCP official regarding something witch i think is a serious issue, a banned account.. it's not like i'm requesting reibursement for a lost Caracal, a 2-3 days delay related to such a petitions might be acceptable.. a 3 days delay reagrding a banned account is not.
Taking agressive action towards one of your customers without giving any reson as to why, and completly ignoring that customer afterwards speaks volumes about your customer care policy, the quality of your services and eployees.
Witch makes the following question a little ironic i guess..
Why is CCP raping and ignoring it's customers?
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Doomed Predator
Red Federation
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Posted - 2009.10.25 21:26:00 -
[2]
you gonna get locked
The 'Fendahlian Collective' strikes again |
Lord Windu
Echelon Warfare Unit
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Posted - 2009.10.25 21:26:00 -
[3]
A member of CCP once ****d me and I liked it 
------
In Before Kanye West |
Khemul Zula
Amarr
Keisen Trade League
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Posted - 2009.10.25 21:30:00 -
[4]
Edited by: Khemul Zula on 25/10/2009 21:32:03
 Originally by: Go'fx
Taking agressive action towards one of your customers without giving any reson as to why...
Originally by: Go'fx
Reason: EULA violation.
Maybe they'll give you more information when the investigation is done? 
Also, pretty sure your statement at the end is in no way ironic.
Veal, murder. Baby Carrots, healthy snack. Food hypocrisy at work. |
Breaker77
Gallente
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Posted - 2009.10.25 21:30:00 -
[5]
Originally by: Go'fx
More petitions have been sent as time passed, still no reply,
The more petitions you send in the less likely they are to even think about looking at them.
Seriously, not even CCP likes someone that whines and cries like they are the only person in the universe.
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Julius Rigel
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Posted - 2009.10.25 21:50:00 -
[6]
Edited by: Julius Rigel on 25/10/2009 21:50:12
Quote:
Why is CCP raping it's customers!?
Have you ever had your metaphorical Thorax inside a customer's unwilling docking bay? Feels good, man. 
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Ranger 1
Amarr
Dynaverse Corporation
Vertigo Coalition
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Posted - 2009.10.25 21:51:00 -
[7]
I'd check your junk mail on your email account. If it's not there, I'd double check to make sure that your email information is indeed still correct.
Account banning is considered fairly serious business, and the investigation will take some time. Someone could very well have hacked your account and been caught right away, and the account was temp banned while they verify everything.
If you purchased that account, the old owner could have tried to get it back.
Any number of things could be happening. Just keep watching your petition for a reply. If you did nothing wrong you'll get your account back once they are satisfied all is in order again. If you did something ban worthy, the ban will stick.
Making an issue on the forums, and being rude about it as well, isn't going to help you in the slightest.
=====
If you go to Za'Ha'Dum I will gank you. |
Alaura Aquila
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Posted - 2009.10.25 21:52:00 -
[8]
Originally by: Go'fx
Hey
Witch makes the following question a little ironic i guess..
Are you spelling "which" like that to be festive for Halloween?
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sg3s
Caldari
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Posted - 2009.10.25 22:13:00 -
[9]
Originally by: Go'fx
Hey
I've been a paying customer for more then 3 years now, i had up to 7 active acounts at one point.. i think i've payed more then enough money to have access to a decent customer support service.. not the case.
Two days ago, sometime after the Thursday downtime, one of my accounts got banned, initialy i thought i was hacked as i tryied to log on forums and the password didn't work, after trying to log ingame i got the following message:
"User xxxxxxx is banned pending investigation
Last login: 2009.10.23 07:59
Number of visits: 689
Reason: EULA violation. Ban mail sent to registered email address."
I haven't received any mail about it, on my registered email address, ofcourse.. i made the first petition regarding this, requesting info about the ban and reasons behind it about 3-4 hours after the Thursday donwtime, witch would be 3-4 hurs after the ban occured, at most.
More petitions have been sent as time passed, still no reply, needless to say it's extremly frustrating.. it's simply imposible to contact a CCP official regarding something witch i think is a serious issue, a banned account.. it's not like i'm requesting reibursement for a lost Caracal, a 2-3 days delay related to such a petitions might be acceptable.. a 3 days delay reagrding a banned account is not.
Taking agressive action towards one of your customers without giving any reson as to why, and completly ignoring that customer afterwards speaks volumes about your customer care policy, the quality of your services and eployees.
Witch makes the following question a little ironic i guess..
Why is CCP raping and ignoring it's customers?
Yeah I know you, like me and many others, do not give a ****, but weekends, I am thinking that is the problem here...
But even then CCP had a good 24 hours to look into this and give some heads up at the very least. And maybe more support on duty in the weekends would well speed things up?... hmmm
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JSC
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Posted - 2009.10.25 22:18:00 -
[10]
Do not discuss CCP actions on the forum.
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Cypherous
Minmatar
Liberty Rogues
Rally Against Evil
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Posted - 2009.10.25 22:20:00 -
[11]
Took me nearly 2 months to deal with the last ban petition i answered and reimbursement takes a lot longer than 3 days to deal with, if you haven't done anything wait it out, given that the petition system will be flooded with hacked account petitions due to the not so recent keyloggers you're going to have to be patient :)
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Deva Blackfire
24th Imperial Crusade
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Posted - 2009.10.25 22:26:00 -
[12]
Originally by: Ranger 1
I'd check your junk mail on your email account. If it's not there, I'd double check to make sure that your email information is indeed still correct.
Account banning is considered fairly serious business, and the investigation will take some time. Someone could very well have hacked your account and been caught right away, and the account was temp banned while they verify everything.
If you purchased that account, the old owner could have tried to get it back.
Any number of things could be happening. Just keep watching your petition for a reply. If you did nothing wrong you'll get your account back once they are satisfied all is in order again. If you did something ban worthy, the ban will stick.
Making an issue on the forums, and being rude about it as well, isn't going to help you in the slightest.
I know the case and tbh its probably another missed witch hunt by CCP. Already had other friend banned for 3 months "pending investigation". 3 month investigation ban and end of which you get acc back is just a joke. Thats why in this case really isnt much OP can do... On the other hand with cases of account bans for "investigation" CCP could actually hurry the f up or at least responds to petitions regarding bans. They answer faster to "golem lost in lvl3 mission" which is of much less importance than account block.
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Tippia
Raddick Explorations
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Posted - 2009.10.25 22:33:00 -
[13]
Originally by: Deva Blackfire
On the other hand with cases of account bans for "investigation" CCP could actually hurry the f up or at least responds to petitions regarding bans. They answer faster to "golem lost in lvl3 mission" which is of much less importance than account block.
…and you don't think that maybe that has something to do with how easy it is to investigate such a loss? 
———
“If you're not willing to fight for what you have in ≡v≡…
you don't deserve it, and you will lose it.”
— Karath Piki |
Go'fx
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Posted - 2009.10.25 22:35:00 -
[14]
Originally by: Cypherous
Took me nearly 2 months to deal with the last ban petition i answered and reimbursement takes a lot longer than 3 days to deal with, if you haven't done anything wait it out, given that the petition system will be flooded with hacked account petitions due to the not so recent keyloggers you're going to have to be patient :)
I know mate, i understand that.. that's not what buggs me, the time it takes to investigate it, but the fact that i haven't received any info about it, as to why it happened and what i should expect time wise.. no mail received and no petition reply, i don't exect them to solv it overnight, but atleast they could motivate theyr actions.
Also, as far as i'm aware of, i have never engaged in any EULA violationg activities, all accounts i own, active or not were created by me, and used exclusively by myself, all character sales i've made were in acordance with CCPs ruls.. the only thing i can think of is the unusual high cashflow on this character/acount as it's a trading character, a pretty sucessfull one too.
Thanks for the reply!
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Khemul Zula
Amarr
Keisen Trade League
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Posted - 2009.10.25 22:36:00 -
[15]
Originally by: Tippia
Originally by: Deva Blackfire
On the other hand with cases of account bans for "investigation" CCP could actually hurry the f up or at least responds to petitions regarding bans. They answer faster to "golem lost in lvl3 mission" which is of much less importance than account block.
àand you don't think that maybe that has something to do with how easy it is to investigate such a loss?
Plus there is always the possibility that only certain GMs can work on the banned account investigations, but any GM can do a reimbursement.
Veal, murder. Baby Carrots, healthy snack. Food hypocrisy at work. |
Spurty
Caldari
D00M.
Triumvirate.
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Posted - 2009.10.25 23:05:00 -
[16]
Nd me 10mill isk and receive your EULA violation 'tinfoil hat' to be picked up in jita 4-4
Originally by: Machine Delta
When making a point, anyone taking it should consider the source.
pretty deep coming from you |
PerrinAybarra
The Ancient One's
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Posted - 2009.10.25 23:11:00 -
[17]
i believe you get 1 account banned they all should be
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Lord Windu
Echelon Warfare Unit
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Posted - 2009.10.25 23:24:00 -
[18]
Originally by: PerrinAybarra
i believe you get 1 account banned they all should be
True, so when the mod's see this thread the account the OP is posting on will probably be banned too, then the lol's will be had by all.
------
In Before Kanye West |
gfldex
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Posted - 2009.10.25 23:43:00 -
[19]
Maybe because they show bad taste in choosing their words?
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Go'fx
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Posted - 2009.10.25 23:55:00 -
[20]
Originally by: gfldex
Maybe because they show bad taste in choosing their words?
Witty!
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Dirk Mortice
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Posted - 2009.10.26 00:47:00 -
[21]
dude this really isn't the place for this.
If CCP is raping you I suggest that you take your story to the local police station and head from there
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Moonlight Express
Amarr
Moonlight Express Inc.
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Posted - 2009.10.26 01:04:00 -
[22]
CCP and customer service does not belong in the same sentence tbh.
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Serpents smile
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Posted - 2009.10.26 02:29:00 -
[23]
Originally by: Moonlight Express
CCP and customer service does not belong in the same sentence tbh.
Wut!?
Those 'C's' do not stand for Customer Care? 
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Ghoest
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Posted - 2009.10.26 03:27:00 -
[24]
Originally by: Breaker77
Originally by: Go'fx
More petitions have been sent as time passed, still no reply,
The more petitions you send in the less likely they are to even think about looking at them.
Seriously, not even CCP likes someone that whines and cries like they are the only person in the universe.
You are basically saying CCP is run by a-holes. Lets hope youre an idiot.
If the OP is honest he should be upset. Of course I have no reason to suspect the OP is telling us the whole story.
Wherever you went - Here you are.
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Rakshasa Taisab
Caldari
Sane Industries Inc.
Novus Auctorita
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Posted - 2009.10.26 03:56:00 -
[25]
Originally by: Ghoest
f the OP is honest he should be upset. Of course I have no reason to suspect the OP is telling us the whole story.
Why would you think the OP has anything but clean Crash in his bag, it's not like this is the first time someone has posted on the forums about a ban an it has turned out they actually told the truth for once.
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soldieroffortune 258
Gallente
Trinity Council
Initiative Mercenaries
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Posted - 2009.10.26 04:09:00 -
[26]
Originally by: Go'fx
Hey
stuff, i had up to 7 active acounts at one point..more stuff
Maybe this is CCP's way of telling to go get a life
Please re-size your signature to a maximum of 400 x 120 with the file size not exceeding 24000 bytes.Applebabe
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The AEther
Caldari
Red Federation
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Posted - 2009.10.26 04:26:00 -
[27]
with a twelve-inch ... how does it feel?
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Khemul Zula
Amarr
Keisen Trade League
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Posted - 2009.10.26 04:34:00 -
[28]
Originally by: Dirk Mortice
dude this really isn't the place for this.
If CCP is raping you I suggest that you take your story to the local police station and head from there
Hmmm...from a legal standpoint. Considering a corporation is treated like a seperate entity. This may actually be possible.
I mean the whole anatomy thing would be difficult. Maybe if we consider a tax form...well I don't think we need the graphic details. Although it could invent a whole new form of adult entertainment...
Veal, murder. Baby Carrots, healthy snack. Food hypocrisy at work. |
Anubis Xian
Reavers
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Posted - 2009.10.26 04:44:00 -
[29]
Get. Your. Tempest. Out. Of. My. Avatar.
Originally by: CCP Oveur
The client handles no logic, it is simply a dumb terminal.
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Ban Doga
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Posted - 2009.10.26 05:12:00 -
[30]
Originally by: Tippia
Originally by: Deva Blackfire
On the other hand with cases of account bans for "investigation" CCP could actually hurry the f up or at least responds to petitions regarding bans. They answer faster to "golem lost in lvl3 mission" which is of much less importance than account block.
àand you don't think that maybe that has something to do with how easy it is to investigate such a loss?
... and you don't think that they can reply to a petition before they finished the investigation?
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