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Thread Statistics | Show CCP posts - 3 post(s) |
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CCP Alice
Caldari
C C P Alliance
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Posted - 2010.02.22 22:14:00 -
[31]
 Originally by: OrionDude
Were talking about using a plex on a second char with a plex which is currently on the first char. Now i know you said use the costumer service for that but the devs clearly stated that costumer service intervention was not gonna be needed anymore.
I'm going to assume you mean the PLEX is on another account that is active, then yes you would need to petition to get the expired account temporarily activated so you could transfer the PLEX from the active account to the one that needs to be extended.
Originally by: OrionDude
They made it look like Plex > redeem system > GTC number > Account website > second char > enter GTC number > WIN
Well I can definitely clarify that for you now - Customer Support intervention is not needed in the scenario where you have left a PLEX in the Redeeming System to use in case you forgot to apply one before your account expired.
KaarBaak is correct - The ability to transfer PLEX from an active account that has the PLEX in its Redeeming System to an expired account is what you're looking for. That's not possible at the moment, but that's not to say we won't add that feature in, in the future :)
Oh and don't forget that you can purchase PLEX in Account Management on an expired account and those will then be available for you to use shortly thereafter to reactivate!
Does that help?
CCP Alice
Web Development
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Akhmed TDT
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Posted - 2010.02.22 22:24:00 -
[32]
Not to hijack the thread or anything, but is it a known issue (or just me) that the character I get the PLEX on seems to be tied to my credit card # and not the account I'm logged in as? Meaning, if I sign in on my alt acct on the website and purchase a PLEX, it always applies them to my main account. I keep having to contract them to the needy character.
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CCP Alice
Caldari
C C P Alliance
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Posted - 2010.02.22 23:04:00 -
[33]
Originally by: Akhmed TDT
Not to hijack the thread or anything, but is it a known issue (or just me) that the character I get the PLEX on seems to be tied to my credit card # and not the account I'm logged in as? Meaning, if I sign in on my alt acct on the website and purchase a PLEX, it always applies them to my main account. I keep having to contract them to the needy character.
I haven't heard anything about an issue like this before now, I'll look into it.
If do you notice anything strange about your billing or there's something you have concerns about - please don't hesitate to log into the Support website to file a billing petition (or alternatively file a petition in game). That's the best way to get your particular issue resolved :)
CCP Alice
Web Development
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