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Atraxerxes
Caldari
22nd Black Rise Defensive Unit
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Posted - 2009.12.08 22:20:00 -
[1]
So it's been 2 years since I started playing EVE, and I've always been very grateful that CCP made such an awesome game available on the MAC.
However, the amount of time I've been kept from being able to play due to faulty patches for the MAC client I think has finally started to add up to the point that I feel myself along with other MAC users may be due some form of compensation.
Given the fact that most of us only get 2-3 hours a day on average to log in and play EVE, I'm pretty sure that these botched patches have therefore wasted any chance we may have had to play EVE in that given day. You may not realize it, but every time you make a bug report it's logged in your records for you to look at, which means it's also logged for CCP customer support to look at.
At the very least I could see an EVE MAC player of multiple years having enough bug reports to making a nice claim for a credit, or on the extreme, enough of us might have enough bug reports logged to prove that CCP has done a less than stellar job at giving MAC user the same testing support they give PC users, since we are being charged the same price as they are.
So CCP, which is it? Keep going down the path you are know where MAC players lose 1-3 days after each expansion? Give us some form of credit for having to deal with these under tested patches? Or sit back and hope somebody doesn't know a lawyer who likes class action suits?
AX
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Flynn Fetladral
Caldari
BlackSite Prophecy
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Posted - 2009.12.08 22:26:00 -
[2]
Let's remember that all the expansions are free :)
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Lucius Akai
Gallente
Kublai Khan Holdings
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Posted - 2009.12.09 17:52:00 -
[3]
 Originally by: Flynn Fetladral
Let's remember that all the expansions are free :)
Free yes, but not optional.
While we enjoy the benefit of these expansions that CCP deploys in an effort to attract new users, the Eve online game is a paid service. CCP obligated to maintain that service in exchange for payment.
CCP does not grant grace periods to those whose payments are delayed; they cut them off. They *understand* the obligatory relationship between vendor and customer.
Where they blur the line or flat out fail is in the deployment of these releases. These client deployments should be OPTIONAL. This way they do not default their service agreements and would be under no obligation to provide a refund apparatus to customers who are prohibited from service due to poorly managed releases. When the release becomes stable again, then folks can choose to switch. CCP's current contempt towards affected customers during these releases is deplorable.
Their current release strategy rolls the dice at best. At worst, it is an intentional theft of time and money from their customer base.
Not a bad racket actually... customers provide free QA in the hope that the vendor will restore services.
All the while, CCP is still cashing the customer cheques!
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LittleRed Hauler
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Posted - 2009.12.09 18:42:00 -
[4]
I'm always reading these complaints about the Mac client, and I must be the luckiest Mac user in the game... I have experienced 0 game breaking issues using a Mac in over a year and a half. Sure I've had the graphics glitches in missions and the loss of direction arrows while probing, and eve-voice doesn't work (but I don't miss it, as I never use it), but everything else works fine.
I lose no 3 days of eve after patches... I'm always on that day after the servers come up.
I use both an early 2008 MBP and a brand new 27" iMac, both running snow leapard, and both work fine.
Just wanted to thank CCP for Mac support, and hope they keep it up. |
The Geoman
Gallente
Cayman Islands Tax Shelter
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Posted - 2009.12.12 21:53:00 -
[5]
Originally by: Flynn Fetladral
Let's remember that all the expansions are free :)
What are called "expansions" in Eve are called content paches in other MMOs. Actual expansions have far more new content. Just had to mention this.
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