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| Author |
Thread Statistics | Show CCP posts - 4 post(s) |
Rundle Allnighter
Blackwater USA Inc.
Against ALL Authorities
20
   |
Posted - 2012.07.04 18:44:00 -
[1] - Quote
Here it is... Enjoy!
Players Guidebook To CCP Developer Interaction (v1.0)
- Rundle
Need more?-áRead more of what I have to say at my blog EVE All Night.
Still not satisfied? -áCome listen to me with Jade on the Lost in EVE Podcasts! |
T' Elk
Happy Little Spaceships
472
|
Posted - 2012.07.04 18:48:00 -
[2] - Quote
Wat.
~Badposter since FOOOOREEEEEVAAAAAR~
// Inferno Came. It was meh. //
The Beard is Back, Ladies and Gents! |
Petrus Blackshell
Rifterlings
Ushra'Khan
1366
|
Posted - 2012.07.04 18:51:00 -
[3] - Quote
Was expecting a sarcastic post about how CCP Devs are the worst people ever. Instead found actual reasonable advice that people should really take to heart (if it's not already obvious via common sense).
Good job, OP.
Rifterlings - Small gang lowsec combat corp specializing in frigates and cruisers (all races, not just Rifters!). US Timezone veterans and newbies alike are welcome to join. Come chat in the "we fly rifters" in-game channel. Free fitted frigates for members! |
rodyas
Tie Fighters Inc
551
|
Posted - 2012.07.04 18:51:00 -
[4] - Quote
I am pretty sure the relationship of just being banned is working well for me.
I will not be voting in the CSM election, so you need to go vote to make up for me. |
Lilliana Stelles
Mindstar Technology
Executive Outcomes
74
|
Posted - 2012.07.04 19:06:00 -
[5] - Quote
Yeah... don't even mention the dev blog.... Not like they ever respond to comments on their blogs or anything. |
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CCP karkur
C C P
C C P Alliance
1094
|
Posted - 2012.07.04 21:02:00 -
[6] - Quote
Lilliana Stelles wrote:Yeah... don't even mention the dev blog.... Not like they ever respond to comments on their blogs or anything.
we do too!
That's a good guide... I have one pro tip from a real person dev: positive and constructive posts are much more effective than crazy aggressive posts, at least for me. If people are respectful, it's more likely that I will want to help them out with stuff.
Although, I'm not sure about cc-ing Seleene in all mails... we do not have to answer evemails, and if someone would cc Seleene in a evemail to me to force me to answer it, I think it would rub me the wrong way. (not that I have anything against Seleene, she's a very cool lady  )
CCP karkur | User Interface Programmer | Team Avatar | @CCP_karkur |
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Celeste Taylor
Ruby Dynasty
37
|
Posted - 2012.07.04 21:51:00 -
[7] - Quote
CCP Karkur, Reddawn, Bayesean and the rest of team avatar are great at keeping us all informed! Some of you give us info and feedback so often that we even miss you when you are are on vacation 
I enjoyed Seleene's article in Eon last issue and fun blog (with pictures) on the last CSM meeting. I can't think of any other game where the developers are so real and involved in the game. In my experiences most companies have one or two public relations correspondents who really have little in term of actually working on the game. |
Jace Errata
Lawlz Brawlz
216
|
Posted - 2012.07.04 21:57:00 -
[8] - Quote
Nice guide.
I have one issue though.
The underscore is only part of the dev names when it comes to Twitter. :)
Stealth OST puns and blatant lies since 2009
Jace Errata on Twitter
One day they woke me up so I could live forever
It's such a shame the same will never happen to you |
Adhar Khorin
AK Sciences
10
|
Posted - 2012.07.04 22:24:00 -
[9] - Quote
Great guide, and completely agree with earlier commenter about your ability to keep the edge on the humor while imparting good info.
One thing people might also consider is when it's appropriate to jump into a conversation (most relevant on Twitter), and when to take a sideline. As public as Twitter is, sometimes it can feel like you're walking in half way through a conversation. (Voice of experience...) |
adam smash
University of Caille
Gallente Federation
108
|
Posted - 2012.07.04 23:45:00 -
[10] - Quote
make **** that works = good feedback
Make a UI like it is, get told it is ****, put it out anyways
Massive issues
Don't roll it back
Get told to die in a fire. |
Crunchie Attuxors
Always Another Corporate Venture
77
|
Posted - 2012.07.04 23:51:00 -
[11] - Quote
adam smash wrote:make **** that works = good feedback
Make a UI like it is, get told it is ****, put it out anyways
Massive issues
Don't roll it back
Get told to die in a fire.
U doin it wrong.
Eve forums official anthem:http://www.youtube.com/watch?v=pudOFG5X6uA |
Malcom Vincent
12
|
Posted - 2012.07.05 17:25:00 -
[12] - Quote
Oddly enough, these points are often not known by many people that take developer access for granted.
For the same purpose, I've created a similar guide on our internal staff forum :)
Well done :)
EVE Stratics!
Managing Editor
Interviews, Guides, Reviews and more! |
Xython
Merch Industrial
Goonswarm Federation
990
|
Posted - 2012.07.05 17:46:00 -
[13] - Quote
I was going to come in and make some snarky comment about "Don't you have a war to lose" or "I guess you have plenty of time to write faqs while never undocking" but this is actually well written and a very useful guide. Bravo!
|
Lucy Ferrr
Sebiestor Tribe
Minmatar Republic
128
|
Posted - 2012.07.05 18:00:00 -
[14] - Quote
Xython wrote:I was going to come in and make some snarky comment about "Don't you have a war to lose" or "I guess you have plenty of time to write faqs while never undocking" but this is actually well written and a very useful guide. Bravo!
Well you still did kinda make those snarky comments, no? |
Rundle Allnighter
Blackwater USA Inc.
Against ALL Authorities
30
|
Posted - 2012.07.06 02:07:00 -
[15] - Quote
Lucy Ferrr wrote:Xython wrote:I was going to come in and make some snarky comment about "Don't you have a war to lose" or "I guess you have plenty of time to write faqs while never undocking" but this is actually well written and a very useful guide. Bravo! Well you still did kinda make those snarky comments, no?
It's ok because my comment back would have been "I wrote this while on planes and at airports during a trip. My lack of undocking has been completely voluntary and not hindered by any sort of writing what so ever. (Truth be told every time I'm online I've been able to undock.)" But since I put it in italics it's not really a response and I'll just say thanks for the kind words and what I can tell is as much restrain as is possible from a goon! 
As for the rest of the comments, I will be incorporating them into the next version shortly.
Need more?-áRead more of what I have to say at my blog EVE All Night.
Still not satisfied? -áCome listen to me with Jade on the Lost in EVE Podcasts! |
Nova Fox
Novafox Shipyards
4015
|
Posted - 2012.07.07 07:25:00 -
[16] - Quote
CCP karkur wrote:Lilliana Stelles wrote:Yeah... don't even mention the dev blog.... Not like they ever respond to comments on their blogs or anything. we do too! That's a good guide ... I have one pro tip from a real person dev: positive and constructive posts are much more effective than crazy aggressive posts, at least for me. If people are respectful, it's more likely that I will want to help them out with stuff. Although, I'm not sure about cc-ing Seleene in all mails... we do not have to answer evemails, and if someone would cc Seleene in a evemail to me to force me to answer it, I think it would rub me the wrong way. (not that I have anything against Seleene, she's a very cool lady )
Darn that means my crazy mini-profession made full blown idea will never get read. Then again Im falling behind on updates and need to commit tiericide on my ships as well.
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Pipa Porto
School of Applied Knowledge
Caldari State
269
|
Posted - 2012.07.07 21:33:00 -
[17] - Quote
CCP karkur wrote:Although, I'm not sure about cc-ing Seleene in all mails... we do not have to answer evemails, and if someone would cc Seleene in a evemail to me to force me to answer it, I think it would rub me the wrong way. (not that I have anything against Seleene, she's a very cool lady )
I think that the idea is to ensure that the Dev had a chance to get the information/hear the issue contained in the EvE-Mail, in case that Dev doesn't habitually read their EvE-Mail.
At least that's how I read it. I can certainly see how it could easily be seen as an attempt to force an answer though.
-RubyPorto
IB4TS |
Gogela
Freeport Exploration
Loosely Affiliated Pirates Alliance
1194
|
Posted - 2012.10.03 22:02:00 -
[18] - Quote
Ariiiise chicken. Chicken, ariiiise.
Should make this into an EvE wiki page.
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oldbutfeelingyoung
Perkone
Caldari State
701
|
Posted - 2012.10.04 15:26:00 -
[19] - Quote
Celeste Taylor wrote:CCP Karkur, Reddawn, Bayesean and the rest of team avatar are great at keeping us all informed! Some of you give us info and feedback so often that we even miss you when you are are on vacation I enjoyed Seleene's article in Eon last issue and fun blog (with pictures) on the last CSM meeting. I can't think of any other game where the developers are so real and involved in the game. In my experiences most companies have one or two public relations correspondents who really have little in term of actually working on the game.
ROFL !!!
If Dust has social areas ,then vanishing the blog is not an CCP decision ,but an all exclusive
Sony decision |
|
CCP Punkturis
C C P
C C P Alliance
3309
|
Posted - 2012.10.04 16:46:00 -
[20] - Quote
hey that's really good! I really really liked this part
Rundle Allnighter wrote:
You can avoid becoming an ******* by remembering that developers are real people with a job to do. Most of them love their job so much that they are willing to spend personal time to interact with the players or to simply do more than their job requires. As most people who have a job will tell you, when you have to deal with assholes every moment of your work day you immediately lose interest in doing anything extra and eventually you donGÇÖt want to even continue getting paid to do the job.
I loooove interacting with the players because I think it's super fun to have a bunch of space friends, but when people are mean to me (sometimes for no obvious reason) it makes me really really sad. Just imagine saying those mean things to the dev's face and imagine how much it would hurt! Well to me the forum posts are sometimes the same.
But 99,99999% of all the interaction I have with players are really pleasant and I try to take all positive feedback and do what I can do with it (as can be seen by some of my dev blogs and some of my posts in the test server feedback forums)
spacebrofist to all of you
Gÿà EVE User Interface Programmer Gÿà
GÖÑ Team Super Friends GÖÑ
@CCP_Punkturis
My Dev Blogs |
|
oldbutfeelingyoung
Perkone
Caldari State
701
|
Posted - 2012.10.04 17:05:00 -
[21] - Quote
CCP Punkturis wrote:hey that's really good! I really really liked this part Rundle Allnighter wrote:
You can avoid becoming an ******* by remembering that developers are real people with a job to do. Most of them love their job so much that they are willing to spend personal time to interact with the players or to simply do more than their job requires. As most people who have a job will tell you, when you have to deal with assholes every moment of your work day you immediately lose interest in doing anything extra and eventually you donGÇÖt want to even continue getting paid to do the job.
I loooove interacting with the players because I think it's super fun to have a bunch of space friends, but when people are mean to me (sometimes for no obvious reason) it makes me really really sad. Just imagine saying those mean things to the dev's face and imagine how much it would hurt! Well to me the forum posts are sometimes the same. But 99,99999% of all the interaction I have with players are really pleasant and I try to take all positive feedback and do what I can do with it (as can be seen by some of my dev blogs and some of my posts in the test server feedback forums) spacebrofist to all of you
but that is what we all want ,do we
a little interaction with the devs ,that is when they are allowed to speak openly.
If Dust has social areas ,then vanishing the blog is not an CCP decision ,but an all exclusive
Sony decision |
Brooks Puuntai
Brutor Tribe
Minmatar Republic
826
|
Posted - 2012.10.04 17:09:00 -
[22] - Quote
Should add in to always compliment CCP Guard on his height deficiency. It helps your petitions get answered quicker.
I kid. |
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ISD TYPE40
ISD Community Communications Liaisons
1431
|
Posted - 2012.10.04 17:15:00 -
[23] - Quote
Being able to directly interact with the CCP Devs is one of the primary reasons I joined the EVE community, and why I have stayed as long as I have Very few MMO's I have played over the years afford their players such close contact with the very people who created and continue to nurture those games.
ISD Type40
Lieutenant
Community Communication Liaisons (CCLs)
Interstellar Services Department |
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Sarah Schneider
PonyWaffe
Test Alliance Please Ignore
1569
|
Posted - 2012.10.04 17:42:00 -
[24] - Quote
CCP Punkturis wrote:hey that's really good! I really really liked this part Rundle Allnighter wrote:
You can avoid becoming an ******* by remembering that developers are real people with a job to do. Most of them love their job so much that they are willing to spend personal time to interact with the players or to simply do more than their job requires. As most people who have a job will tell you, when you have to deal with assholes every moment of your work day you immediately lose interest in doing anything extra and eventually you donGÇÖt want to even continue getting paid to do the job.
I loooove interacting with the players because I think it's super fun to have a bunch of space friends, but when people are mean to me (sometimes for no obvious reason) it makes me really really sad. Just imagine saying those mean things to the dev's face and imagine how much it would hurt! Well to me the forum posts are sometimes the same. But 99,99999% of all the interaction I have with players are really pleasant and I try to take all positive feedback and do what I can do with it (as can be seen by some of my dev blogs and some of my posts in the test server feedback forums) spacebrofist to all of you
*hugs*
"I think weGÇÖre just getting closer and closer to a place where the people we lose are people that itGÇÖs okay to lose."
-Kristoffer Touborg, Eve lead designer |
|
CCP Punkturis
C C P
C C P Alliance
3312
|
Posted - 2012.10.04 18:31:00 -
[25] - Quote
Sarah Schneider wrote:CCP Punkturis wrote:hey that's really good! I really really liked this part Rundle Allnighter wrote:
You can avoid becoming an ******* by remembering that developers are real people with a job to do. Most of them love their job so much that they are willing to spend personal time to interact with the players or to simply do more than their job requires. As most people who have a job will tell you, when you have to deal with assholes every moment of your work day you immediately lose interest in doing anything extra and eventually you donGÇÖt want to even continue getting paid to do the job.
I loooove interacting with the players because I think it's super fun to have a bunch of space friends, but when people are mean to me (sometimes for no obvious reason) it makes me really really sad. Just imagine saying those mean things to the dev's face and imagine how much it would hurt! Well to me the forum posts are sometimes the same. But 99,99999% of all the interaction I have with players are really pleasant and I try to take all positive feedback and do what I can do with it (as can be seen by some of my dev blogs and some of my posts in the test server feedback forums) spacebrofist to all of you *hugs*
*hugs*
Gÿà EVE User Interface Programmer Gÿà
GÖÑ Team Super Friends GÖÑ
@CCP_Punkturis
My Dev Blogs |
|
KIller Wabbit
The Scope
Gallente Federation
73
|
Posted - 2012.10.04 21:08:00 -
[26] - Quote
The only thing I see missing is an understanding of a company-customer relationship. Everyone wants puppies and cuddles, but when you pay for something you have expectation(s) of delivery. I still find it hard to believe that company's still don't get the huge cost incurred when they disappoint a customer - the direct cost of a customer walking away and even worse the bad will that spreads like a virus in today's web connected world. |
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