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Thread Statistics | Show CCP posts - 8 post(s) |
Marlenus
Ironfleet Towing And Salvage
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Posted - 2010.05.06 21:04:00 -
[61]
 Originally by: GM Spiral
My apologies to the player base for massive walls of text.
No apologies needed. What you're calling massive walls of text are actually very useful and quite reminiscent of what dev blogs used to look like before they all started getting vetted-to-death by marketing. In sum you've written a much better dev blog about the GMs than the official dev blog about GMs. And I, for one, appreciate it.
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Ironfleet.com |
Batolemaeus
Caldari
Free-Space-Ranger
Morsus Mihi
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Posted - 2010.05.06 21:56:00 -
[62]
Originally by: GM Spiral
To put it plainly, if we reimburse one loss from a large scale engagement we are obligated to reverse them all and most likely required to set the system back to the status it was in prior to that engagement. I.e. this means that if there is at least one valid case for reimbursement in a fleet engagement then that engagement has to be fully reverted and erased from history. One player experiencing server related issues does mean that it must have affected everyone involved. Given that this would mean that the political landscape in New Eden would almost never change and that all fleet engagements would pretty much just be a horrid waste of time for all involved (as they would never amount to change anything)
Exactly.
The new sov system and server performance since Dominion made sov warfare a horrid waste of time for all involved. I don't see anything wrong with stopping it until both problems are fixed.
The state of the game currently means that whenever someone takes out a fleet of over 100 people, they risk losing it to black screen with no reimbursement from ccp whatsoever and with no warning beforehand. It has been 5 months with no support from neither ccp nor gms and quite honestly, i'm growing tired of it.
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Selene D'Celeste
Caldari
The D'Celeste Trading Company
ISK Six
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Posted - 2010.05.06 22:08:00 -
[63]
Thanks for taking the time to reply Spiral =D
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Caladain Barton
Navy of Xoc
Wildly Inappropriate.
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Posted - 2010.05.07 02:20:00 -
[64]
Edited by: Caladain Barton on 07/05/2010 02:23:38
Sweet Server Monkeys!!!one!
(NOT SARCASTIC, COMPLETELY HONEST)
Please. Don't. Stop. Posting.
It may seem like a wall of text to you..but it really isn't. You've just demonstrated exactly the kind of responses the player base has been clamoring for. What we've been missing. Print out this thread. Pass it around the office. Mass mail it to everyone in CCP. What you've just done, only more.
Is there any progress in fixing the "grid loading bug"..(it's not lag..lag we know and hate and love and expect..this is a black loading screen :-))?
The other Dev Blog said that you want to take away Deep Safe Spots..but then the dev got silenced before answering any real questioned..he kindof just cherry picked the irrelevant ones (unrelated to the matter at hand)...Do Dev's get their posts "filtered" or do they get "silenced" if they start talking too much or answering too many questions?
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Kerfira
Audaces Fortuna Iuvat
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Posted - 2010.05.07 23:23:00 -
[65]
Originally by: GM Spiral
When they hack into your account, they proceed to sell everything off it and then donate the ISK to ISK buyers.
Have you thought about implementing some kind of storage for players where they can 'time-lock' items in a station or money in their account?
Example:
I decide than I'm not going to use ship XYZ for a while. I put it in time-locked storage, and say that I want a 7-day lock. This means that when I decide to unlock it, it'll be 7 days after the unlock before I can access it.
When you log in, you should be presented with a list of your currently unlocking items/money.
This would severely limit what a hacker can steal (if people use it) from active players. You could also do something similar for character recycling or transfer to protect the characters.
Originally by: CCP Wrangler
EVE isn't designed to just look like a cold, dark and harsh world, it's designed to be a cold, dark and harsh world.
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Liandra Xi
Amarr
Volatile Nature
Systematic-Chaos
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Posted - 2010.05.08 07:50:00 -
[66]
Thanks for taking the time to reply, knowing we are at least listened to is very important!
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Viktor Villiance
Caldari
Astrosemites Unlimited
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Posted - 2010.05.09 02:19:00 -
[67]
Spiral, this is EXACTLY the kind of response we're all looking for from GMs/CCP when it comes to addressing player concerns and issues.
It would be far, far more helpful if the GM team did this from time to time, instead of leaving us in some type of black-hole of information when it comes to the 'other side' of the game (the game administrators vs. game players).
Please, please continue to do this in the future. You've made at least 1 subscriber very happy by doing so.
It was once thought that man could be trusted with the keys to his own destiny, but as it turns out, that destiny was to forever deny himself entry to that fate from the futile effort of ever-lasting |
Cinori Aluben
Minmatar
Gladiators of Rage
Systematic-Chaos
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Posted - 2010.05.09 07:50:00 -
[68]
Wow, this thread has certainly changed paths since I last checked on it!
GM Spiral, I can only reiterate what others have said here: Thank you for the care of your replies. CCP needs to give you a bonus/raise or something for these, and encourage this behavior and close care and concern for its players. You replied to very specific concerns of people, and squelched some fires as well. You've just finished training Social 3, now lets see it up to 5.
I think players are just seriously sick of "Sux to be you, deal with it." responses from GMs to their petitions. People want to know that you care about their specific situation, it makes them feel appreciated for paying money every month. Reality is, we're a client, you provide a product and a service. The intent of my original reply has been heard apparently, and I thank you kindly for that.
Keep this up guys.
Cinori Aluben CSM5 2010Fix the Little Things First!
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Cinori Aluben -- CSM 2010!!
"Fix the Little Things First!"
http://www.littlethingsfirst.com |
IVeige
Caldari
IVever.
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Posted - 2010.05.10 02:01:00 -
[69]
We need a log that show something.
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Nika Dekaia
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Posted - 2010.05.11 00:28:00 -
[70]
Edited by: Nika Dekaia on 11/05/2010 00:30:33
Originally by: IVeige
We need a log that show something.
Read the GM reply. Then you'd know why CCP does not and can not know (and not be responsible) for what's happening on your machine, with your sucky ISP or the whole damn intenet.
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Phlyk
The VonBraun Institute
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Posted - 2010.05.11 08:26:00 -
[71]
Thank you Spiral!
This thread is very informative and appreciated.
Keep up the good work.
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maniac69uk
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Posted - 2010.05.12 10:59:00 -
[72]
Nice to see a GM actually reading what has been posted.
I have been the victim of the petition response copy and paste.
I have also been lucky enough to have a bs returned due to lag (Yay)
But.. Macros need sorting BIG STYLE. Has CCP got a plan of action to deal with this problem?
Maybe we need a team to look at the issue?
How would someone apply to become a GM as I have been guilty of slating some of the GM's in the past and feel something needs doing.
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Bagehi
Association of Commonwealth Enterprises
Gentlemen's Club
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Posted - 2010.05.12 17:51:00 -
[73]
Originally by: GM Spiral
@Batolemaeus û Concerns & Controversy: Fleet Battles & Consistency
HereÆs a subject that is a pretty hot potato. Before going into too much detail IÆd like to direct you to the blog by CCP Atlas, read the last section ôA Word from Customer Supportö.
URL: http://www.eveonline.com/devblog.asp?a=blog&bid=727
To put it plainly, if we reimburse one loss from a large scale engagement we are obligated to reverse them all and most likely required to set the system back to the status it was in prior to that engagement. I.e. this means that if there is at least one valid case for reimbursement in a fleet engagement then that engagement has to be fully reverted and erased from history. One player experiencing server related issues does mean that it must have affected everyone involved. Given that this would mean that the political landscape in New Eden would almost never change and that all fleet engagements would pretty much just be a horrid waste of time for all involved (as they would never amount to change anything), we took the stance of non-involvement in those engagements. We will still hear the arguments from the leaders of individual fleets involved in such engagements, but all rulings are taken on an alliance to alliance level rather than the more personal pilot to pilot level.
Some pilots receiving reimbursement where it was not warranted (such as in a fleet engagement) is of course something that we attempt to stamp out. But mistakes do happen still and the GMs involved in such decisions are admonished appropriately. We do appreciate when this is pointed out to us. The reverse is also true with some pilots not receiving reimbursement where it should be given according to our policies while their friends are granted the benefit. Remember you can always request a new GM to review your petition or request an escalation at your own discretion.
Thanks for the reply on this. However, this amounts to saying that the GMs will not police the abuse of a bug in game mechanics to win fights. Fleet fights are much better than they had been shortly after Dominion was released, however it remains a valid tactic to heavily load a grid enemies are entering to create an advantage. I am reminded of the POS bowling fiasco here. Is it the official position that this is not an exploit (at this time)?
This signature is useless, but it is red.
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GM Spiral
Game Masters
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Posted - 2010.05.19 10:22:00 -
[74]
My apologies for the delay in responding to the last few questions here. Things are going up a notch in the preparation towards Tyrannis.
Concerning the grid loading issue.
@Caladain Barton - I am not really in a position to say much on that. Best I can offer is to check with the engineering guys working on this if there are any blogs or other information available soon and even then I can not promise anything. But you can rest assured that they ARE working on this and have been since Dominion, work will continue until conditions on TQ are acceptable, and then we will of course keep expanding the boundaries of whatÆs possible as we have been doing for the past seven years.
Concerning devs being "silenced"
@Caladain Barton - They donÆt get ôsilencedö (you make it sound like our PR department hires hitmen or something) and they donÆt get ôfilteredö as much as you might believe. Simply put, things have been crazy busy with the race towards Tyrannis and updating forum threads may take lower priority for those directly working on the features that are coming.
Concerning hacking and possible solutions
@Kerfira - I am not sure if our anti-RMT and security guys thought of that specifically. We do have an ongoing effort to increase security on all accounts. This is done in increments as solutions become viable, stable and secure. You already have some of these solutions in place on our webpage which is what we are looking at now. We do of course value suggestions and input in these matters as every little drop to help tip the scales help.
Concerning applications for a GM position
@Maniac69UK - You have to be very capable in written English and have EVE Online experience, preferably extensive experience. Other language skills are a plus, especially German and Russian since we offer support in those languages. YouÆll have to pass a few interviews and then youÆll have to live through the rigorous GM rookie training program. Even if there are no jobs listed as free in the GM department, you can still send in an application for when one opens up. There will still be more hiring done this year.
Concerning macro users
@Maniac69UK - We are of course still accepting petitions with list of suspected macroers and all such reports are guaranteed to be investigated. We are also doing our research and maintaining constant pressure as follow up from our Unholy Rage efforts. But yes, more people we have, the better.
Concerning the policing of manipulating latency in large scale engagements
@Bagehi - It is true, the situation is somewhat better than right after the release of Dominion and our efforts to improve the situation are still in full swing. Hopefully you will feel the fruits of that labour sooner than SoonÖ. As our much debated policy on fleet fights state, we will not intervene in them for the reasons already mentioned in CCP AtlasÆs blog as well as my previous replies here. With that in mind we can not intervene with those ôheavily loading a gridö, to answer your question more directly. Customer support does not enjoy the current situation at all and we will celebrate the day when this policy will no longer be such a necessary part of our operations.
Furthermore!
I will keep an eye on this thread for further questions. There will also be more regular blogging from the GM department and if there are any questions which we can answer in more depth we may very well simply dedicate a whole blog to a particular concern.
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Senior GM Spiral
EVE Online Customer Support Team |
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Caladain Barton
Navy of Xoc
Wildly Inappropriate.
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Posted - 2010.05.25 04:28:00 -
[75]
Edited by: Caladain Barton on 25/05/2010 04:29:45
Edit: stupid browser
Originally by: GM Spiral
WIN
Spiral! You just seriously gave more info in a single post than the last devs in the last 4 dev blogs combined (all devs, in the last 4 dev blogs comment section).
Seriously. Take this thread and email it around CCP. The reason the "silenced theory" came about is because a dev would be talking to the players, one or two replies at most, and then all CCP presence on the page would abruptly cease..go read the previous dev blog comments one afternoon..players started making jokes that marketing was silencing them :-D only then it continued and it started to feel like the truth :-(
Fleet lag is something we've always lived with, and always will, but it's never been made clear, from a single dev statement, that you guys acknowledge that there are currently two forms of lag..the Blackscreen (not loading grid) lag that's new to dominion (the one everyone is complaining about) and the regular fleet lag (which we all know and love and hate, but aren't complaining about). Perhaps lag is a bad term for this new dominion lag, so i'll call it evil grid monster :-)
I say this to prep an example, i'm not seeking an answer (unless you have one :-)
Anywho..the dev's refused to answer anyone in the Deep Safe Nerf thread about the fact that players have figured out a way to get around the EGM by using deep safes...one fleet is in system, second fleet pops a cyno at 1000au so their fleet has time to load grid safely. It seemed a bit short sighted to nuke deep safes before fixing EGM, and a bit short sighted considering EGM could come back again later..We don't like cynoing in at a deep safe, we like hotdropping and going siege green :-)
The Devs fell very, very quiet and stopped posting..read the end of that dev blog..there are a lot of very bitter people who grow more bitter every dev blog. Read Eve's facebook page. Any of the posts..lots of angry negative PR that can be solved by *this* sort of dialog.
CCP used to talk to us..even if it was a "We don't have answers at this time, but we're working on it fellas :-)" This is good PR and makes for happy players..so please, don't stop :-)
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Shootin' Star
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Posted - 2010.05.25 13:43:00 -
[76]
Originally by: maniac69uk
Nice to see a GM actually reading what has been posted.
QFT.
@ GM Spiral - If I have been critical of GMs and yourself in particular, the bottom line is that - regardless of the merits of the petition/s filed - like maniac69uk I have not felt myself to be dealing honestly with a person but rather a process intent on shunting me aside with mostly C&P'd replies. So, as critical as I have been in the past, I must also commend you highly in particular for the work you've done in this thread - both in terms of explaining things well and properly, and doing so with a more human face.
This is a face I would urge you and your fellow GMs to be sure to bring to the petition process as well. You are not just faceless, otherwise-nameless toons but people. Remember that, please. While the need to process petitions and the like efficiently is understood, a disservice is done both to yourselves and to your game if you do not take the opportunity to remind and assure your customers of that fact. This was an integral part of the conversation I had with GM Lilith on the subject, really the heart of it, and it is my hope that it will be taken with all proper gravity.
Development of tools to aid this process, such as realtime communication made available once your proper offline research had been completed, would be a good start. Indeed, if I understand correctly, GM help chats are already available; perhaps these might be better and more openly promoted and utilized?
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Budsin Adar
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Posted - 2010.05.26 13:24:00 -
[77]
This is 1 day I have been waiting for since i found out about it first they had low sec moon mining now we can go home to our families on the planets. Then do ring mining etc and work on worlds. Can't wait :).
Just wonder if we get landing craft BPO's or BPC?? fly safe all Peace. 07 or 0/
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CCP Shadow
C C P
C C P Alliance
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Posted - 2010.05.27 14:32:00 -
[78]
Off-topic posts have been removed.
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Neja Halcyon
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Posted - 2010.06.02 15:51:00 -
[79]
I want to start by saying I'm pleased with Tyranus and I hope these comments can be taken as suggestions and not criticisms.
The original post said "We [the GMs] are also responsible for providing the material necessary to have new EVElopedia wiki articles written ...." I'm using Eve Gate to check my character's stats and plan for Planetary Interaction. I notice that I've only started training 2 of the PI skills but I don't know which skills I'm missing.
Since I can't get into the game from work, I checked the online database and to my surprise, the new PI skills aren't listed. I also notice that none of the Dev Blogs list the names of the skills.
I'd like to ask if someone can get the online database updated to reflect the new skill book changes. I suspect with the advent of Eve Gate, there will be more people like myself using the online database, wiki articles, et al.
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Caladain Barton
Navy of Xoc
Wildly Inappropriate.
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Posted - 2010.06.17 05:17:00 -
[80]
Edited by: Caladain Barton on 17/06/2010 05:17:07
So much for following through.
~sigh~
Zero CCP replies on the Tfail expansion feedback thread.
Sad times.
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Whenua Momona
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Posted - 2010.06.29 22:02:00 -
[81]
Originally by: GM Spiral
My apologies for the delay in responding to the last few questions here. Things are going up a notch in the preparation towards Tyrannis.
Concerning the grid loading issue.
@Caladain Barton - I am not really in a position to say much on that. Best I can offer is to check with the engineering guys working on this if there are any blogs or other information available soon and even then I can not promise anything. But you can rest assured that they ARE working on this and have been since Dominion, work will continue until conditions on TQ are acceptable, and then we will of course keep expanding the boundaries of whatÆs possible as we have been doing for the past seven years.
Concerning devs being "silenced"
@Caladain Barton - They donÆt get ôsilencedö (you make it sound like our PR department hires hitmen or something) and they donÆt get ôfilteredö as much as you might believe. Simply put, things have been crazy busy with the race towards Tyrannis and updating forum threads may take lower priority for those directly working on the features that are coming.
Concerning hacking and possible solutions
@Kerfira - I am not sure if our anti-RMT and security guys thought of that specifically. We do have an ongoing effort to increase security on all accounts. This is done in increments as solutions become viable, stable and secure. You already have some of these solutions in place on our webpage which is what we are looking at now. We do of course value suggestions and input in these matters as every little drop to help tip the scales help.
Concerning applications for a GM position
@Maniac69UK - You have to be very capable in written English and have EVE Online experience, preferably extensive experience. Other language skills are a plus, especially German and Russian since we offer support in those languages. YouÆll have to pass a few interviews and then youÆll have to live through the rigorous GM rookie training program. Even if there are no jobs listed as free in the GM department, you can still send in an application for when one opens up. There will still be more hiring done this year.
Concerning macro users
@Maniac69UK - We are of course still accepting petitions with list of suspected macroers and all such reports are guaranteed to be investigated. We are also doing our research and maintaining constant pressure as follow up from our Unholy Rage efforts. But yes, more people we have, the better.
Concerning the policing of manipulating latency in large scale engagements
@Bagehi - It is true, the situation is somewhat better than right after the release of Dominion and our efforts to improve the situation are still in full swing. Hopefully you will feel the fruits of that labour sooner than SoonÖ. As our much debated policy on fleet fights state, we will not intervene in them for the reasons already mentioned in CCP AtlasÆs blog as well as my previous replies here. With that in mind we can not intervene with those ôheavily loading a gridö, to answer your question more directly. Customer support does not enjoy the current situation at all and we will celebrate the day when this policy will no longer be such a necessary part of our operations.
Furthermore!
I will keep an eye on this thread for further questions. There will also be more regular blogging from the GM department and if there are any questions which we can answer in more depth we may very well simply dedicate a whole blog to a particular concern.
The above is words to say "I know nothing!" Colonel Shultz from Hogan's Heros is more productive.
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Whenua Momona
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Posted - 2010.06.29 22:09:00 -
[82]
Originally by: GM Spiral
My apologies for the delay in responding to the last few questions here. Things are going up a notch in the preparation towards Tyrannis.
Concerning the grid loading issue.
@Caladain Barton - I am not really in a position to say much on that. Best I can offer is to check with the engineering guys working on this if there are any blogs or other information available soon and even then I can not promise anything. But you can rest assured that they ARE working on this and have been since Dominion, work will continue until conditions on TQ are acceptable, and then we will of course keep expanding the boundaries of whatÆs possible as we have been doing for the past seven years. Over the last 4 years ccp have attempted "to expand the boundaries" attempts to make TQ acceptable have been very few or been so futile as to simply be a download with an attached note, claiming it fixes lag.
Concerning the policing of manipulating latency in large scale engagements
@Bagehi - It is true, the situation is somewhat better than right after the release of Dominion and our efforts to improve the situation are still in full swing. Hopefully you will feel the fruits of that labour sooner than SoonÖ. As our much debated policy on fleet fights state, we will not intervene in them for the reasons already mentioned in CCP AtlasÆs blog as well as my previous replies here. With that in mind we can not intervene with those ôheavily loading a gridö, to answer your question more directly. Customer support does not enjoy the current situation at all and we will celebrate the day when this policy will no longer be such a necessary part of our operations.
It is not true, the situation is worse than right after the release of dominion...
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Dreae
Black Talon Federation
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Posted - 2010.07.09 20:21:00 -
[83]
Originally by: Whenua Momona
The above is words to say "I know nothing!" Colonel Shultz from Hogan's Heros is more productive.
Shultz is a sergeant, and I found Spiral's post to be informative and knowledgeable.
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NereSky
Gallente
Domination.
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Posted - 2010.07.27 21:51:00 -
[84]
Best comedy ive read to date
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