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Thread Statistics | Show CCP posts - 4 post(s) |
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Chribba
Otherworld Enterprises Otherworld Empire
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Posted - 2010.05.08 10:58:00 -
[1]
As I've been collecting the status of TQ (and pretty much all other EVE servers) since 2006 here's the statistics for you all. With all the *OMG RAGE* from yesterdays unfortunate downtime - is it really that bad? Well ofc we addicts never really want our drug to be unavailable... (I know I had to resort to that aweful thing called alcohol to get through yesterday haha ).
tl;dr read the violet part at the bottom.
First timestamp of TQ was at 2006-03-15 11:53:59 and last 2010-05-08 05:59:04 (for the sake of this report).
So the timespan is 130,874,705 seconds or 1514d 18h 05m 05s
TQ has been online for 123,509,335 seconds - 1429d 12h 08m 55s TQ has been offline for 73,65,370 seconds - 85d 5h 56m 10s - This includes the daily downtime! - 5,6278%/day
So let's assume the daily downtime on average is 30 minutes, then TQ has been down for 7,365,370-2,725,200=4,640,170 seoncds -> 53d 16h 56m 10s - 3,5455%/day Or we can assume the daily downtime on average is 60 minutes, then TQ has been down for 7,365,370-5,450,400=1,914,970 seoncds -> 22d 3h 56m 10s - 1,4632%/day
So in a period of over 4 years, the most TQ in total have been down (unscheduled DT, including expansions) is short of 54 days or ~3,5455%. And tbh those 99.99% SLA uptime is just bull anyawy (as that would pretty much be less than an hour of DT PER YEAR). So TQ having an uptime of ~96% (not counting daily DT) is pretty good.
While I do understand all whiners that go OMG CCP fix your ****! Really, it's pretty much nothing and CCP do fix things rather quickly (ofc destroying a friday night of fun with their DT is the suck haha).
Note: These stats would be slightly better since my monitor would report TQ downtime if it cannot check status as well, and/or having own network trouble.
Either way, there's the stats for you all. It's not as bad as it looks, but ofc in the long run it does makes days like yesterday smaller as both you and me - and all other addicts would wish TQ would be on 24/7
/c
Secure 3rd party service | my in-game channel 'Holy Veldspar' |
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Suboran
Gallente Di-Tron Heavy Industries Atlas Alliance
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Posted - 2010.05.08 11:01:00 -
[2]
Originally by: Chribba
TQ has been offline for 73,65,370 seconds - 85d 5h 56m 10s - This includes the daily downtime! - 5,6278%/day
This is unfair, I want a free 90day gtc!!
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T'Amber
www.shipsofeve.com
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Posted - 2010.05.08 11:04:00 -
[3]
no wonder you've been ignoring my love letters
-T'amber
POLITICS:SIMULATORÖ
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Dan O'Connor
Cerberus Network Dignitas.
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Posted - 2010.05.08 11:05:00 -
[4]
Excellent report (As always). These stats are really good... I doubt others in the market can say the same. ________________________
Apply | Channel CBSN Lounge |
Captain Mastiff
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Posted - 2010.05.08 11:14:00 -
[5]
Bring in 31 day game time cards for the price of 30 days!!
I want my life back but I also want my precious Eve DT hours back!!
Time to An hero
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Jasdemi
Caldari Caldari Frontiers
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Posted - 2010.05.08 11:15:00 -
[6]
This proves that we don't QQ enough. Let's push the uptime to 99.99%!
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vulnevia
The Exploited. Black Star Alliance
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Posted - 2010.05.08 11:24:00 -
[7]
CCP should start demanding more IRL-ISK from us since their promised one hour Downtime often os shorter than one hour. RAAAAAGE!!!!
--------- the EVE Crafting Blog |
Tuttomenui II
Gallente Contamination Control Project
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Posted - 2010.05.08 11:47:00 -
[8]
Originally by: T'Amber no wonder you've been ignoring my love letters
-T'amber
/me Touches himself...
-Tutto
!ALL YOUR ROOKIES ARE BELONG TO ME! |
45thtiger 0109
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Posted - 2010.05.08 14:37:00 -
[9]
Hey People
Guys we all have to stop and listen to ourselfs winging about oh no the server has gone offline.
BTW the op has miss calcuated the downtime. The downtime many times has only been between 10 to 15 minutes not 1 hour.
This is technology and sometimes it fails.
What do you do say if you had bad weather in your area where you live and the power went out or you phone lines went down who do you blame then.
Do you blame CCP, your ISP, or your electric company.
Me i would not blame anyone & sometimes nature is unpredictable.
So guys give CCP a chance to fix things and stop emo-rageing about nothing.
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Grez
Core Contingency
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Posted - 2010.05.08 14:56:00 -
[10]
I love you Chibs. ---
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Chribba
Otherworld Enterprises Otherworld Empire
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Posted - 2010.05.08 15:15:00 -
[11]
Originally by: 45thtiger 0109 BTW the op has miss calcuated the downtime. The downtime many times has only been between 10 to 15 minutes not 1 hour.
It's not misscalculated one bit I used 30/60 minutes in my calculations on purpose since if I had used 15 min people would have gone OMG it's more than 15 minutes at times!! So using 30/60 gives the "worst" average DT calculated, while in fact like you say the DT at many times is shorter, thus improving the overall score.
/c
Secure 3rd party service | my in-game channel 'Holy Veldspar' |
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Dan O'Connor
Cerberus Network Dignitas.
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Posted - 2010.05.08 15:29:00 -
[12]
Originally by: Chribba
Originally by: 45thtiger 0109 BTW the op has miss calcuated the downtime. The downtime many times has only been between 10 to 15 minutes not 1 hour.
It's not misscalculated one bit I used 30/60 minutes in my calculations on purpose since if I had used 15 min people would have gone OMG it's more than 15 minutes at times!! So using 30/60 gives the "worst" average DT calculated, while in fact like you say the DT at many times is shorter, thus improving the overall score.
/c
This has not always been that way... Before the upgrade to Microsoft SQL 2008 or something it used to be longer. I remember Apocrypha having downtimes of, in fact, nearly an hour. ________________________
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Ulviirala Vauryndar
Gallente Vauryndar Dalharil
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Posted - 2010.05.08 15:46:00 -
[13]
Originally by: Chribba ~96%
Carebear approval! o/
Unfortunately, your signature is not 22239 bytes, it exceeds the 24000 byte limit allowed on the forums. -Darth Patches I fail, regards to Cortes - Ulvi |
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CCP Soundwave
C C P Alliance
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Posted - 2010.05.08 15:51:00 -
[14]
Don't forget to include 24 hour downtime as a standard on all our expansions!
Also nice stats.
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CCP Prism X
Gallente C C P C C P Alliance
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Posted - 2010.05.08 15:51:00 -
[15]
I demand these calculations take up-time in VIP mode into effect! ~ Prism X EvE Database Developer Relocating your character to a cozy, secure container since 2006. Relocating your cozy, secure container to the EVE cemetery since 2008. |
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sMoKe AU
FactorMax
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Posted - 2010.05.08 15:59:00 -
[16]
Edited by: sMoKe AU on 08/05/2010 16:01:48 Hey Chribba,
Nice stats. Tho you also failed to point out that the server has also been down for scheduled Upgrades. That accounts for what at least 2 full days per year for major expansions plus all the other smaller planned extended DT's.
Just taking into account the expansions over the time frame mentioned that's 8 days alone.
From my memory the biggest crash was that time that somebody gained (attempted to gain) access to the database which caused CCP to completely shut down the service for an extended period of time. I can't see how CCP can be blamed for that considering it was an outside influence that had nothing to do with the quality of the ccp server or anything else. Remove that and it's even significantly less down time.
I do also remember the years of DT being pretty much almost exactly 1 hour so I would hazard to guess the average DT being approximately 40 - 45minutes over the duration of the monitoring.
Would be nice if CCP could actually provide some stats on the average length of dt.
Edit = Missus interupted whilst typing hence I get in after GM points out the expansion. Damn Wagro
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CCP Soundwave
C C P Alliance
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Posted - 2010.05.08 16:05:00 -
[17]
Hours of downtime caused by Tuxford accidentallying the whole server: 0 (but almost a whole lot)
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Zeke Mobius
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Posted - 2010.05.08 16:12:00 -
[18]
Originally by: CCP Soundwave Hours of downtime caused by Tuxford accidentallying the whole server: 0 (but almost a whole lot)
I was online for that. Was like "Did I really just see a shutdown message?"
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CCP Soundwave
C C P Alliance
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Posted - 2010.05.08 16:15:00 -
[19]
Originally by: Zeke Mobius
Originally by: CCP Soundwave Hours of downtime caused by Tuxford accidentallying the whole server: 0 (but almost a whole lot)
I was online for that. Was like "Did I really just see a shutdown message?"
Yeah, I was online and thought the exact same thing. Sat close enough to hear his massive sigh of relief when he realized his mistake and fixed it too.
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Mme Pinkerton
United Engineering Services
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Posted - 2010.05.08 16:22:00 -
[20]
Originally by: 45thtiger 0109
What do you do say if you had bad weather in your area where you live and the power went out or you phone lines went down who do you blame then.
Do you blame CCP, your ISP, or your electric company.
Me i would not blame anyone & sometimes nature is unpredictable.
I would of course blame my electric company (the one providing the infrastructure not the one selling the energy, if the two happen to be different) - because they know perfectly well that bad weather can happen and didn't build enough redundancy into their power grid to make it robust against this kind of failure.
Stuff happens but intelligent people take precautions and have failover systems in place in case anything goes wrong.
How do you think people get the 3-5 nine SLAs they keep touting as the gold standard in their rage posts? caertainly not by relying on good luck... servers have 2 power supplies (powered with electricity from two different energy companies), UPS's, 2x the necessary network cards, RAID setups for HDDs, hotplug so you can replace as much as many components on the running system as possible (try swapping a HD or a network card on a running home PC), your database servers are clusters with replication between them so if one goes down you can still get your information from one of the others, you have diesel generators in the backyard, off-site storage for backups and if you are really serious a second datacenter at least a few dozen kilometers away.
And all of this doesn't prevent anything software-side going wrong
"nature is unpredictable" is a heavily over-used excuse - nature is unpredictable in when stuff will happen but it is usually very predictable in what can/could happen.
With software it is much more difficult to get an idea what possibly could go wrong (and thus more difficult to ward against these scenarios) and I think in the light of the uniqueness & complexity of CCP's setup (remember practically all of the software your webhoster runs to support his service has been debugged on hundreds of thousands other machines with similar configurations before) 96% is pretty good.
But if my power would go down just because of bad weather I would get very, very angry at my power company (luckily I cannot remember that happening in the last 10-15 years).
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JASON W0RTHING
Nomad LLP Wayfarer Stellar Initiative
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Posted - 2010.05.08 16:37:00 -
[21]
<3 Chribba
CCP are win. It's not like my night was horrible anyway, instead of logging into EVE I went out with some friends, we had a couple of drinks, played some pool, argued over rifter fittings, then went back to the dorm and pulled an all-night Tarantino film marathon.
CCP does such a good job, I don't mind if they screw up now and again. ===
I wonder if this is a bannable offense... |
Erichk Knaar
Caldari Noir. Noir. Mercenary Group
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Posted - 2010.05.08 17:04:00 -
[22]
Originally by: Mme Pinkerton Edited by: Mme Pinkerton on 08/05/2010 16:34:03
Originally by: 45thtiger 0109
What do you do say if you had bad weather in your area where you live and the power went out or you phone lines went down who do you blame then.
Do you blame CCP, your ISP, or your electric company.
Me i would not blame anyone & sometimes nature is unpredictable.
I would of course blame my electric company (the one providing the infrastructure not the one selling the energy, if the two happen to be different) - because they know perfectly well that bad weather can happen and didn't build enough redundancy into their power grid to make it robust against this kind of failure.
Stuff happens but intelligent people take precautions and have failover systems in place in case anything goes wrong.
How do you think people get the 3-5 nine SLAs they keep touting as the gold standard in their rage posts? caertainly not by relying on good luck... servers have 2 power supplies (powered with electricity from two different energy companies), UPS's, 2x the necessary network cards, RAID setups for HDDs, hotplug so you can replace as much as many components on the running system as possible (try swapping a HD or a network card on a running home PC), your database servers are clusters with replication between them so if one goes down you can still get your information from one of the others, you have diesel generators in the backyard, off-site storage for backups and if you are really serious a second datacenter at least a few dozen kilometers away.
And all of this doesn't prevent anything software-side going wrong
"nature is unpredictable" is a heavily over-used excuse - nature is unpredictable in when stuff will happen but it is usually very predictable in what can/could happen.
With software it is much more difficult to get an idea what possibly could go wrong (and thus more difficult to ward against these scenarios) and I think in the light of the uniqueness & complexity of CCP's setup (remember practically all of the software your webhoster runs to support his service has been debugged on hundreds of thousands other machines with similar configurations before) 96% is pretty good.
But if my power would go down just because of bad weather I would get very, very angry at my power company (luckily I cannot remember that happening in the last 10-15 years).
edit: to give this post some kind of direction - I don't emorage when CCP needs a few hours to locate and fix some nasty software bug (because unit tests and fuzz testing can only take you so far); but I get a little angry when CCP tells us several times in a row that their MSSQL failover crashes every time they need it (some months back).
The first scenario has a "**** happens" quality and there's not much you can do (if you run the same software on your production and failsave systems); the second would make me angry because it would/should be preventable (and apparently someone had been planning for that kind of scenario but forgot to properly test the last few meters beforehand).
Pretty much spot on. 5 9s is extremely expensive to achieve. Extremely. I'd much rather have CCP spend the money I give them on more capacity etc. Its a game, not a system carrying launch codes.
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Ran Khanon
Amarr Ministry of War
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Posted - 2010.05.08 17:11:00 -
[23]
Originally by: Erichk Knaar Its a game, not a system carrying launch codes.
*turns the red key, clicks "proceed" twice and cackles hysterically*
Help us to make parrots game related today! |
Serpents smile
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Posted - 2010.05.08 17:41:00 -
[24]
Edited by: Serpents smile on 08/05/2010 17:44:04
Originally by: Chribba So TQ having an uptime of ~96% (not counting daily DT) is pretty good.
I demand 100%. Gimme 100%, niouw! I pay for it gotdanmit!
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Dirk Mortice
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Posted - 2010.05.08 17:42:00 -
[25]
Edited by: Dirk Mortice on 08/05/2010 17:43:14
Originally by: Erichk Knaar Its a game, not a system carrying launch codes.
Sorry, this is definately not a game. It's SERIOUS BUSINESS!!!!
/me goes back to spreadsheets online
Edit - Forgot to say. Chribba, you should consider getting a job on CCP's PR department, they need somebody like you :P
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Taxesarebad
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Posted - 2010.05.08 17:48:00 -
[26]
Originally by: CCP Soundwave
Originally by: Zeke Mobius
Originally by: CCP Soundwave Hours of downtime caused by Tuxford accidentallying the whole server: 0 (but almost a whole lot)
I was online for that. Was like "Did I really just see a shutdown message?"
Yeah, I was online and thought the exact same thing. Sat close enough to hear his massive sigh of relief when he realized his mistake and fixed it too.
devs quoting devs.... it's official eve is dieing. oh wait
-------------SIGZONE-------------- Remove Shadow.... ;) |
Vaal Erit
Science and Trade Institute
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Posted - 2010.05.08 19:21:00 -
[27]
Whenever I think I'm being a huge nerd, I just think to myself "at least I'm not as big a nerd as Chribba". <3
Originally by: Jim Raynor EVE needs danger, EVE needs risks, EVE needs combat, even piracy, without these things, the game stagnates to a trivial game centering around bloating your wallet with no purpose. |
Abdiel Kavash
Caldari Paladin Order Fidelas Constans
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Posted - 2010.05.08 20:30:00 -
[28]
Edited by: Abdiel Kavash on 08/05/2010 20:30:41 I would be interested in this number (though I don't think it's realy feasible to obtain with any sort of accuracy):
(60 * number of daily downtimes so far) + (24 * 60 * number of expansion day-long downtimes so far) - (total length of actual daily downtimes so far in minutes) - (total length of unexpected downtimes so far in minutes)
People are complaining about the unexpected downtimes due to server problems, but you never see anyone complaining when the server goes up at 12:20. I would like to know whether, in total, TQ is actually up as long as is promised (i.e. whether the occasional failures are paid off by the shorter daily downtimes.)
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Musical Fist
Gallente Center for Advanced Studies
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Posted - 2010.05.09 00:15:00 -
[29]
I actually wasnt bothered by the DT drama yesterday, wasnt all that major, thats why I think people should support my idea This is so not my main
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Spc One
Gallente
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Posted - 2010.05.09 01:22:00 -
[30]
Edited by: Spc One on 09/05/2010 01:22:38
.... and here are my statistics of the whole eve system: http://xi-networks.net:8005/cgi-bin/smokeping.cgi?target=EveOnline
So you get real time info.
____________________________________________________________________________ Angel 0/A |
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