| Pages: 1 2 :: [one page] |
| Author |
Thread Statistics | Show CCP posts - 0 post(s) |
Felonius Redeemer
   |
Posted - 2010.05.28 19:46:00 -
[1]
Bought a new computer from Alienware. It arrived in nonworking order where on startup screen showed red with failed error message. Contacted support and spend hours with them reinstalling most of the programs that were to have come with the computer. So this was call number 1
Finally have gotten it installed and got nic card errors. Tech support reinstalled driversą.call number 2
Screen freezes ą.mostly on eve, cause that where my gaming occurs. Have to hardboot computer each time. Finally call tech support when it wonĘt at all after shut down. Tech support replace drivers. Call number 3
Again freezingąNow more proactive, I call after first freezeą.Call number 4 . Tech support replaces various drivers and send me on my merry way.
Again freezingącall againą.again drivers get replacedą.and they start wondering if Eve is compatible. Am ticked want to register a complaint, ask for customer support number and an escalation. They connect me with Tech (supposedly a senior tech) ą.Hey ya, Earlą.I just got done talking to you 5 minutes agoą..simple pass the buck carousel practicesą.Call number 5
30 minutes later (had to have something to eat, cause call5 took over 3 hrs) tried to get on internet and couldnĘt. However other computer in house was able toą.so not an outage. Tech support again replace drivers. Call number 6 was only 2hours 30 mins.
Freezing occurred again within about one hour, but I was too worn out from my marathon sessions to call back for another multi hour fun session with tech support to watch them do the same thing ą.again.
During call number 5 I had requested an escalation, but was told no manager was available. I was assured one would call by ten am. And you guessed itąąno call. So by 1030 I pick up the phoneą.now thourouly irritatedąyes even P.O.Ęd I call customer support and ask for a managerą..They connect me to a gent in India who agrees a replacement is in order. Oh waitąnot Dellą.you need to talk to Alienware. They connect me to a Manager ..drum rollą.Earląyes himąremember Earlą.fastest career boost everą.nice guyąbut not a Manager.
Finally talk to a Manager and demand an exchangeą.Bamąrefused. Wait a minute Dell was ready to give me a computer but Alienware is not.!! Reason? ō ItĘs the better, more expensive systemö. Huh? OK give me the managers manager I aską.ooh noąimpossible, he only answers to the board of directors. Address please..or a phone number? OOOh we donĘt have thatą..(insert conclusion here) And you MUST try one last thing in the testingą You guessed it more drivers reinstalledą.and Oh btw, Eve is incompatible if you have all these errors since most of the computer time is spend there and most of the errors occur during game timeąThatĘs their best answer . Call number 7
So, fellow capsuleers, with that in mind, be warnedąEVE not compatible to Alienware!
PS on the phone again, as the computer froze while posting this. wish me luck with call number 8
|
omgfreemoniez
|
Posted - 2010.05.28 19:50:00 -
[2]
In my opinion... you are overusing ... it can get a bit annoying...
|
Warbzyyy
|
Posted - 2010.05.28 19:51:00 -
[3]
A wall of text appears!
|
Terro Deagas
Double-Down
|
Posted - 2010.05.28 19:52:00 -
[4]
lol you bought alienware
|
Zeke Mobius
|
Posted - 2010.05.28 19:53:00 -
[5]
Edited by: Zeke Mobius on 28/05/2010 19:53:11
HA HA HA alienware
*since you bought alienware, can i has your stuff? surely you fall for that.
|
Zeba
Minmatar
Honourable East India Trading Company
|
Posted - 2010.05.28 19:55:00 -
[6]
lol you got brushed off by someone who was probably repeatedly pod killed then emoragequit the game.
I'm certain it's some hardware fault so better to not mention eve anymore and say something like mw2 is going belly up. That game is probably closer to the level of intelligence of their tech support guys anyways.
 Originally by: CCP Zymurgist
Get off the forums and go kill someone!
|
Straight Chillen
Gallente
Solar Wind
AAA Citizens
|
Posted - 2010.05.28 19:55:00 -
[7]
An alienware computer is like slapping a ferrari logo on your honda and trying to sell it off as a ferrari.
You bought a dell with a different badge.
Please resize image to a maximum of 400 x 120, not exceeding 24000 bytes. If you would like further details please mail [email protected] ~Saint |
Tiberizzle
|
Posted - 2010.05.28 19:57:00 -
[8]
lol, Alienware
for what you'd spend on an Alienware just buy a Dell Latitude or Precision w/ business class support, get probably a more capable laptop, and best of all they'll send an (English-speaking) tech to your house for issues like that |
Ti'anla
Minmatar
|
Posted - 2010.05.28 19:57:00 -
[9]
The William Shatner school of thread posting strikes again! |
Akita T
Caldari
Caldari Navy Volunteer Task Force
|
Posted - 2010.05.28 20:02:00 -
[10]
Originally by: Felonius Redeemer
Bought a new computer from Alienware. It arrived in nonworking order where on startup screen showed red with failed error message. Contacted support and spend hours with them reinstalling most of the programs that were to have come with the computer. So this was call number 1
Finally have gotten it installed and got nic card errors. Tech support reinstalled driversą.call number 2
Screen freezes ą.mostly on eve, cause that where my gaming occurs. Have to hardboot computer each time. Finally call tech support when it wonĘt at all after shut down. Tech support replace drivers. Call number 3
Again freezingąNow more proactive, I call after first freezeą.Call number 4 . Tech support replaces various drivers and send me on my merry way.
Again freezingącall againą.again drivers get replacedą.and they start wondering if Eve is compatible. Am ticked want to register a complaint, ask for customer support number and an escalation. They connect me with Tech (supposedly a senior tech) ą.Hey ya, Earlą.I just got done talking to you 5 minutes agoą..simple pass the buck carousel practicesą.Call number 5
30 minutes later (had to have something to eat, cause call5 took over 3 hrs) tried to get on internet and couldnĘt. However other computer in house was able toą.so not an outage. Tech support again replace drivers. Call number 6 was only 2hours 30 mins.
Freezing occurred again within about one hour, but I was too worn out from my marathon sessions to call back for another multi hour fun session with tech support to watch them do the same thing ą.again.
During call number 5 I had requested an escalation, but was told no manager was available. I was assured one would call by ten am. And you guessed itąąno call. So by 1030 I pick up the phoneą.now thourouly irritatedąyes even P.O.Ęd I call customer support and ask for a managerą..They connect me to a gent in India who agrees a replacement is in order. Oh waitąnot Dellą.you need to talk to Alienware. They connect me to a Manager ..drum rollą.Earląyes himąremember Earlą.fastest career boost everą.nice guyąbut not a Manager.
Finally talk to a Manager and demand an exchangeą.Bamąrefused. Wait a minute Dell was ready to give me a computer but Alienware is not.!! Reason? ō ItĘs the better, more expensive systemö. Huh? OK give me the managers manager I aską.ooh noąimpossible, he only answers to the board of directors. Address please..or a phone number? OOOh we donĘt have thatą..(insert conclusion here) And you MUST try one last thing in the testingą You guessed it more drivers reinstalledą.and Oh btw, Eve is incompatible if you have all these errors since most of the computer time is spend there and most of the errors occur during game timeąThatĘs their best answer . Call number 7
So, fellow capsuleers, with that in mind, be warnedąEVE not compatible to Alienware!
PS on the phone again, as the computer froze while posting this. wish me luck with call number 8
Wall of text tl;dr : I bought an Alienware, it's faulty, and I spent a lot of time trying to get it replaced, so now I must nerdrage here. Oh, and random EVE tie-in based on an off-hand remark from one of the douches I talked to.
|
JitaBum
Gallente
Center for Advanced Studies
|
Posted - 2010.05.28 20:04:00 -
[11]
Originally by: Terro Deagas
lol you bought alienware
|
Rashmika Clavain
Gallente
|
Posted - 2010.05.28 20:12:00 -
[12]
That sounds like a hardware issue. If you're in the UK, bought it from a UK supplier and you've had it for less than six months, throw the revised Sale of Goods Act (2004 ish?) in their faces and demand a replacement or a repair.
|
Th0rG0d
Omnimodus Operandi
|
Posted - 2010.05.28 20:13:00 -
[13]
Originally by: Tiberizzle
lol, Alienware
for what you'd spend on an Alienware just buy a Dell Latitude or Precision w/ business class support, get probably a more capable laptop, and best of all they'll send an (English-speaking) tech to your house for issues like that
While most of your post is spot on, I can't agree with the bolded parts. Dell and English-speaking tech do not belong in the same sentence.
lol at OP.
Double lol at CCP for dealing with Alienware errr I mean Dell.
They should have worked out a deal with Logitech for cool keyboard lights.
Adrift in New Eden |
el caido
School of Applied Knowledge
|
Posted - 2010.05.28 20:42:00 -
[14]
Originally by: Terro Deagas
lol you bought alienware
This.
But at least his pretty lights work before his system freezes ... right?
|
Elyseum
|
Posted - 2010.05.28 20:44:00 -
[15]
Originally by: Terro Deagas
lol you bought alienware
|
jona1
|
Posted - 2010.05.28 21:06:00 -
[16]
Wow that really sucks, Ailienware are basically Dell arent they?, tell them to screw the replacement and get a refund if you can,buy the parts online bring it to a local pc store and build a desktop that wont failload on first boot. Wouldnt like to see you phone bill at end of month either.
|
Crumplecorn
Gallente
Eve Cluster Explorations
|
Posted - 2010.05.28 21:17:00 -
[17]
Originally by: Terro Deagas
lol you bought alienware
-
DesuSigs - Now with ThreadAssignÖ and SigSelectÖ |
Kephael
Caldari
SERENDIPITY INC
R-I-P
|
Posted - 2010.05.28 21:20:00 -
[18]
Who buys a built computer these days?
__________________________________________
|
Dan Garvin
|
Posted - 2010.05.28 21:32:00 -
[19]
The first thing I would do is reinstall the operating system. If you are using windows 7 it should be easy. This will reinstall all drivers. Next check thru all the software that windows 7 installs. Make sure you have good internet connection. If windows keeps on asking for drivers or you dont have an internet connection you have a motherboard problem. If everything works and EVE does not run you need to get the latest driver for the graphics card. Good luck!
|
Mr Funkadelic
x13
IT Alliance
|
Posted - 2010.05.28 21:36:00 -
[20]
Originally by: Kephael
Who buys a built computer these days?
if its a notebook i do.
|
Slapchop Gonnalovemynuts
|
Posted - 2010.05.28 21:44:00 -
[21]
The OP probably pulled an attitude on the first call and the techs were giving him what he deserved (probably a nice little note on the call logs so all further techs would know as well).
As for buying an alienware, well I have one that I bought about a year and a half ago (M9750 laptop) and it works fine, has no problem running eve whatsoever and has never had an issue.
And then the whole price thing. I always see people bring that up, well if you actually go looking for other laptops that are actually suitable for gaming, and do some real price comparison, the funny thing is that the alienware lineup is actually not really overpriced at all, if you want overpriced go look at falcon northwest. When I bought mine I priced it vs a dell and a lenovo with comparable setups and the alienware was just a little bit more expensive than the boring looking dell, so yea I paid around $100 extra for a fancy case...
--------------------------------------------
Quote:
EVE-Online... Too rough for ya? Don't like it? GTFO...
|
Dan O'Connor
Cerberus Network
Dignitas.
|
Posted - 2010.05.28 21:53:00 -
[22]
Originally by: Warbzyyy
A wall of text appears!
Crumplecorn, I choose you!
Apply | CBSN Lounge
|
Flex Nebura
Caldari
|
Posted - 2010.05.28 22:02:00 -
[23]
Seems to be the standard operating procedure in any large company.. have a external company handle claims and complaints in a way that can be summed up as blowing them off with driver reinstalls and having customers install hardware on their own (voiding the waranty in the process).
This all to fix computers that were clearly faulty comming off the assembly line.. but NOOOOO they dont replace individual parts when they can just string you along till you either give up or they get you to void their waranty.
These ******ed hotline people are not tech people and they dont know **** about computers. Their job is to handle as many calls as they can in a day.... And by handling I mean get you to hang up, try installing something that doesnt work and then forcing you to wait for another 2 hours.
|
Aurum Bellator
|
Posted - 2010.05.28 22:03:00 -
[24]
Felonious,
Unlike the above jackasses, I actually feel for you bigtime . Why, you ask? I too made the mistake of purchasing an Alienware Area-51 m9750 back in summer 2008. Yes, it is less than 2 years old. I have shipped it back to them twice to fix an issue I believe with the graphics card, and the first time they shipped it back completely broken i.e. wouldnt work at all. The second time, it worked again but the original problem wasn't fixed!
Now, I've owned Alienwares since I believe 2002. They've never been known for their quality customer service, and I totally get what you went thru (I've had nearly the exact same experience with their non-customer service and tech support). They're worse now. And their product sucks. Sure, the computer is great WHEN IT WORKS. But this is the second Alienware I've had warranty issues with early on in its life . . . not good.
So since everyone wants to criticize, any suggestions on which companies actually make a quality product for gaming? And no, I can't build my own computer I don't know how.
AUB
|
Ti'anla
Minmatar
|
Posted - 2010.05.28 22:06:00 -
[25]
'Surprised the possibility that nobody at Dell bothered updating their list of FX-compatible software hasn't been mentioned yet.
I mean, farbeit for Dell to actually care about someone else's product, especially a game, enough to update their compatibility lists inside less than a month of release.
|
Flex Nebura
Caldari
|
Posted - 2010.05.28 22:12:00 -
[26]
Originally by: Aurum Bellator
Felonious,
So since everyone wants to criticize, any suggestions on which companies actually make a quality product for gaming? And no, I can't build my own computer I don't know how.
AUB
I cant tell you exactly where to get your next computer.. but I would suggest a small retailer that can help you build a computer from scratch.
Somewhere you can show up in person and where they cant dodge your calls.
And where they take a bit of pride in their work.
Somewhere where you can talk to an actual tech person and not some phone jockey.
|
Cipher Jones
Minmatar
|
Posted - 2010.05.28 22:19:00 -
[27]
emachines ftw
Just kidding, never purchase an emachines computer, they have faulty power supplies.
MSI and ASUS are both top notch companies that offer both desktops and laptops that will run eve out of the box.
My wife plays eve on an MSI notebook she purchased from newegg for around 400 USD. nothing fancy but runs eve nicely. the only aftermarket product is a laptop cooler, but only a total nubtard would run a gaming laptop with no cooler. My brother got his hands on an ASUS notebook for around 600 USD that could run 2 eve clients.
Co-incidentally, my setup is an emachines with a heavy duty aftermarket power supply, 2 dual chan 667mhz 1gb memory modules, an 8600gt, and the cheapest dual core AMD I could find. Slackware 13 for the operating system.
This is clearly a signature. |
Jhagiti Tyran
Invicta.
|
Posted - 2010.05.28 22:20:00 -
[28]
Originally by: Aurum Bellator
And no, I can't build my own computer I don't know how.
Honestly building your own machine is ridiculously easy if I can do it anyone can, all it takes is a little bit of research to check you have the right parts like a PSU that's powerful enough and you have the right RAM and CPU for your motherboards sockets and it takes less than 30 mins to put it all together with little or no expertise needed.
If you can put together some flatpack furniture or cook a meal you can build a PC.
|
Obsidian Hawk
RONA Legion
|
Posted - 2010.05.28 22:31:00 -
[29]
Alienwares were cool before dell bought them out and alienware sold out.
Alienwares are just dells wiht with a bunch of lights and shiney things on them. If i were you, just return the damn thing, and buy an Asus
|
Paknac Queltel
Standards and Practices
|
Posted - 2010.05.28 22:35:00 -
[30]
This is why I assemble my own machine.  No lolalienware, loldell or loltechsupport. If you absolutely need to buy pre-assembled, buy something business-y. Support on those typically causes slightly less eyebleed, and you don't pay extra for the alien logo.
Have a look at consumer rights in your country. In some places, they're legally obliged to take it back and refund you, in others, they aren't. Since you mention it being new and effectively DOA, I do expect the law to be on your side. Find the book and throw it at them.
Some advice for the next time you receive a defective product: the only topics worth discussing with tech support (and I use the term lightly) are 'DOA replacement' and 'DOA refund'. The driver juggling game isn't going to get you anywhere.
I'm also going to concur on it likely being hardware. Perhaps a cooling issue or bad RAM.
Originally by: Warbzyyy
A wall of text appears!
Wall of text used Dazzle. It's super effective!
-
Paknac Queltel
|
Niccolado Starwalker
Gallente
Shadow Templars
|
Posted - 2010.05.28 22:38:00 -
[31]
Edited by: Niccolado Starwalker on 28/05/2010 22:38:42
Originally by: Jhagiti Tyran
Originally by: Aurum Bellator
And no, I can't build my own computer I don't know how.
Honestly building your own machine is ridiculously easy if I can do it anyone can, all it takes is a little bit of research to check you have the right parts like a PSU that's powerful enough and you have the right RAM and CPU for your motherboards sockets and it takes less than 30 mins to put it all together with little or no expertise needed.
If you can put together some flatpack furniture or cook a meal you can build a PC.
I have built a few PCs in my life, and I cant say its ridiculously easy. Most of it is relatively simple, but putting a huge ribbon and fan on a small CPU is not. I have to agree building PCs once upon a time where easy. A time when we had 486 PCs where you just dropped the CPU in a slot, with a very tiny fan on top to cool it all. But today its different, with collosal ribbons and fans, all needed to cool down the cpu.
I would say its like trying to make a restaurant dinner at your home with very expensive ingrediences. Lobster, oysters, scallops etc. You know how you want it, but not how to prepare it or cook it. And failing preparing the dinner correctly, and it will be an expensive cooking lession.
Building PCs are not difficult, but calling it ridiculously easy and compare it with a standard IKEA building set or a home made dinner is not really true either..
Originally by: Dianabolic
Your tears are absolutely divine, like a fine fine wine, rolling down your cheeks until they flow down the river of LOL. |
Vaal Erit
Science and Trade Institute
|
Posted - 2010.05.28 22:49:00 -
[32]
You know that Alienware/Dell are trying to scam you by saying it is a software problem when it is obviously a hardware problem, right? You need to either return it (only 30d with a 15% restocking fee iirc) or ship it back to them and have them take however many days/weeks/months to fix it. Tell them you know it is a hardware problem and they need to fix it within a few days or else.
tl;dr lol alienware/dell. You are screwed and need to bail immediately.
-
It's not "Play through a pre-set story, become stronger, do endgame". Gameplay is open ended, and you make your own story. Unless you're too afraid of 'pvp grief' to do anything relevant |
Paknac Queltel
Standards and Practices
|
Posted - 2010.05.28 22:50:00 -
[33]
Originally by: Niccolado Starwalker
Edited by: Niccolado Starwalker on 28/05/2010 22:38:42
Originally by: Jhagiti Tyran
Originally by: Aurum Bellator
And no, I can't build my own computer I don't know how.
Honestly building your own machine is ridiculously easy if I can do it anyone can, all it takes is a little bit of research to check you have the right parts like a PSU that's powerful enough and you have the right RAM and CPU for your motherboards sockets and it takes less than 30 mins to put it all together with little or no expertise needed.
If you can put together some flatpack furniture or cook a meal you can build a PC.
I have built a few PCs in my life, and I cant say its ridiculously easy. Most of it is relatively simple, but putting a huge ribbon and fan on a small CPU is not. I have to agree building PCs once upon a time where easy. A time when we had 486 PCs where you just dropped the CPU in a slot, with a very tiny fan on top to cool it all. But today its different, with collosal ribbons and fans, all needed to cool down the cpu.
I would say its like trying to make a restaurant dinner at your home with very expensive ingrediences. Lobster, oysters, scallops etc. You know how you want it, but not how to prepare it or cook it. And failing preparing the dinner correctly, and it will be an expensive cooking lession.
Building PCs are not difficult, but calling it ridiculously easy and compare it with a standard IKEA building set or a home made dinner is not really true either..
I'm afraid I'm going to have to disagree with you here.
In between 486 and now were the harsh times. Assembling the motherboard-CPU-fan is indeed the hard part, but it's still very easy if you follow instructions. Everything besides that is rediculously easy anyway.
Seriously, 8 to 10 years ago, you had to find the CPU socket under 10 inches of packed snow, then carry the finished product up-hill, both ways before using it! 
So yeah, exactly like IKEA. You just need to make sure you don't install the hinges backward. (Which I actually did on an IKEA cupboard once. Didn't pay attention to the pretty graphics.  )
-
Paknac Queltel
|
Xeross155
Minmatar
Fusion Death Inc.
Intrepid Crossing
|
Posted - 2010.05.28 23:04:00 -
[34]
Edited by: Xeross155 on 28/05/2010 23:05:20
I myself have learned quite a few things about computers, however this was all software wise. We had a project at school involving disassembling and reassembling a computer.
I let someone else do the disassembling and assembled it back myself. The only prior experience I had was installing a hard disk, which I also figured out myself easily.
So it's quite easy, especially with a bit of research. The only thing you need to watch out for is that you don't end up with the wrong RAM memory or CPU.
Also back on the real topic, this indeed sounds like a busted PC, get them to take it back and send you a new one, or get a refund and buy a normal PC (You can probably buy a good laptop too with the money saved).
Regards, Xeross
---------------------------------------------
Xeross' ventures into EVE |
Trader20
|
Posted - 2010.05.29 00:06:00 -
[35]
lol such jealousy in this thread. I guess some ppl can't afford a name brand product.
I build my own rigs but for ppl who don't like to mess with comp hardware and want nice performance and warranties, Alienware is the way to go. So stop hating on the ppl with cash to burn, anyways noone cares about poor ppls opinions.
|
Taxesarebad
|
Posted - 2010.05.29 00:10:00 -
[36]
Originally by: Felonius Redeemer
Bought a new computer from Alienware.
quit reading when i saw that you failed
-------------SIGZONE--------------
Remove Shadow.... ;) |
Leianna
StarFleet Enterprises
Intrepid Crossing
|
Posted - 2010.05.29 00:22:00 -
[37]
I feel for you. sorry to hear your troubles.
I noticed some people asking where to buy a decent gaming PC and that they can't build their own. I work in a reputable locally-owned computer centre, and we build everything from budget PC's to extreme gaming machines, with all quality parts, not generic licensed-to-dell crap. Also, you pick the parts, we build it and slap on a 3 year warranty.
If anyone not-capable of building their own would like more info, give me a shout.
========================
Assumption is the mother of all ****-ups. |
Mashie Saldana
Red Federation
|
Posted - 2010.05.29 00:33:00 -
[38]
I have a Dell XPS laptop where the motherboard has blown twice but it doesn't matter as each time I have had an engineer fix it within 24h.
As for desktops you are definitely better off to build it yourself or ask a friend to build one for you.
|
Flex Nebura
Caldari
|
Posted - 2010.05.29 01:32:00 -
[39]
Originally by: Leianna
I feel for you. sorry to hear your troubles.
I noticed some people asking where to buy a decent gaming PC and that they can't build their own. I work in a reputable locally-owned computer centre, and we build everything from budget PC's to extreme gaming machines, with all quality parts, not generic licensed-to-dell crap. Also, you pick the parts, we build it and slap on a 3 year warranty.
If anyone not-capable of building their own would like more info, give me a shout.
That is how you do it.. You might get a bargain by buying the components on your own and slapping them together like some ikea cabinet.. but quite alot might screw this up the first few times or maybe they just dont want to mess about with the mechanics.. or they are unsure what components will work well together... work it out with a profesional and have them build it for you... the price of that is nothing concidering the warranty you will get on the finished product. And if you still get a problem with the hardware at least you can go talk to a person that knows a thing or tow about computers.
Chances are, if there is a problem its becuase you insisted on a crappy motherboard like I did the first time around cause it had a cool name.... but turned out to be poorly made.
|
tribalfreak
|
Posted - 2010.05.29 01:57:00 -
[40]
*slams into wall o text*
sorry to here your computer is jacked up man:/ send that sucker back to dell.
|
Julius Romanus
Amarr
|
Posted - 2010.05.29 02:27:00 -
[41]
Originally by: Trader20
lol such jealousy in this thread. I guess some ppl can't afford a name brand product.
I build my own rigs but for ppl who don't like to mess with comp hardware and want nice performance and warranties, Alienware is the way to go. So stop hating on the ppl with cash to burn, anyways noone cares about poor ppls opinions.
Because the OP's experience reeeeeally elicits jealousy from everyone with working rigs.
------------------
For Medicinal Use Only. |
De'Veldrin
Minmatar
Special Projects Executive
The Obsidian Legion
|
Posted - 2010.05.29 02:58:00 -
[42]
Originally by: Aurum Bellator
Felonious,
Unlike the above jackasses, I actually feel for you bigtime . Why, you ask? I too made the mistake of purchasing an Alienware Area-51 m9750 back in summer 2008. Yes, it is less than 2 years old. I have shipped it back to them twice to fix an issue I believe with the graphics card, and the first time they shipped it back completely broken i.e. wouldnt work at all. The second time, it worked again but the original problem wasn't fixed!
Now, I've owned Alienwares since I believe 2002. They've never been known for their quality customer service, and I totally get what you went thru (I've had nearly the exact same experience with their non-customer service and tech support). They're worse now. And their product sucks. Sure, the computer is great WHEN IT WORKS. But this is the second Alienware I've had warranty issues with early on in its life . . . not good.
So since everyone wants to criticize, any suggestions on which companies actually make a quality product for gaming? And no, I can't build my own computer I don't know how.
AUB
I bought an HP with Vista Home Premium 64 bit and an upgraded graphics card (so I could run two monitors).
It runs multiple Eve clients, an oracle database server instance, and javac instances without blinking and has thus far run without a single failure (save for the videocard fan, which actually didn't fail, HP issued a recall because they were and I kid you not "too loud" - I never even knew mine was running, but whatever).
Having owned an IBM, several Gateways, a couple of Dells and a pair of HP's, I can tell you without a doubt that HP makes the better PC's (in my opinion) and Gateway has the best customer service (in my experience). Though, to be fair, having never had to call HP's customer service department, I can't really rate them.
ymmv
--Vel
|
Harotak
THE FINAL STAND
The Final Stand.
|
Posted - 2010.05.29 03:30:00 -
[43]
Edited by: Harotak on 29/05/2010 03:31:14
Alienware overclocks their hardware from the factory IIRC. I would lower the the CPU and GPU clock speeds down to stock for whatever components you have in your rig and try it again. EVE has always been picky about overclocking for me. My overclocks that are rock-solid stable with everything else I can throw at the computer including grueling stress-testing software run for days at at time will still crash when I play eve. I normally have to back off a bit on what would otherwise be my normal stable speeds to run eve reliably.
|
Mr Kidd
|
Posted - 2010.05.29 04:14:00 -
[44]
Felonius,
First off, when you saw that the computer was not working on arrival you should have boxed it up and called tech support to RMA it (return it).
Because you worked on it, now customer support is going to blame you for all the problems which is of course what they're doing when they say Eve is the problem. Ok so maybe they're not saying it's YOUR problem but they're passing the buck because now, they have pretense to do so and so they are.
It sounds like they're not going to correct the issue by allowing you to return the computer, which I would HIGHLY suggest you attempt to do. If you can return the computer for a refund make a note to yourself NEVER EVER buy Dell computers again. I'm sure they're great for some people but they're jerking you around. I haven't bought or suggested a Dell to anyone since the day that I had troubleshot a problem down to a component on a Dell desktop. And in order to expedite the over the phone troubleshooting process I explained exactly what the problem was and exactly how I came to that conclusion step by step and the tech spent the next hour running me through those exact steps with me very frequently asking him to repeat himself because I couldn't understand him from his thick accent. Being from India, apparently he had no idea what I was talking about. But he needed me to provide several possible answers that fit his scripts. And that was the last time I ever bought or suggested a Dell.
If you can't get them to agree to a return and refund, IF you paid with a CREDIT CARD, call your credit card company. Tell them you bought a brand new computer from Alienware using your credit card, the computer didn't work out of the box and that no amount of working with technical support is fixing the problems. Tell your credit card company that you want a refund but the company is not working with you and that you want to DISPUTE the charges. They will then send you some forms to fill out. Once you submit these forms back to your credit card company they will decide if a refund is due to you. If they decide in your favor, and they usually do then they will charge back the cost of the laptop to Alienware and refund your money. You did pay with a credit card, didn't you?
|
Quaristice
|
Posted - 2010.05.29 04:53:00 -
[45]
Hate on Alienware all you want guys, afterall they are overpriced crap before and after Dell bought them out. But I wouldnt go as far as hating on Dell themselves. I have 3 PC's....1 desktop that is a Dell that I do a lot of music production and gaming on, a new Dell laptop for music production and a custom build. Now I know computers probably just as well as you guys but my Dells have given me less issues than my custom build... which I've had to replace RAM, PSU, mobo drivers, etc. etc. to fix various issues. So far NO problems with either Dell's.
So yeah, the elitest can hate all they want but I've been on both sides of the fence and while I do like custom building PC's (there is some kind of "satisfaction" you get from doing it and its cheaper) the pre-builds arent that bad if you know where to go.
|
Quaristice
|
Posted - 2010.05.29 04:58:00 -
[46]
Originally by: De'Veldrin
Originally by: Aurum Bellator
Felonious,
Unlike the above jackasses, I actually feel for you bigtime . Why, you ask? I too made the mistake of purchasing an Alienware Area-51 m9750 back in summer 2008. Yes, it is less than 2 years old. I have shipped it back to them twice to fix an issue I believe with the graphics card, and the first time they shipped it back completely broken i.e. wouldnt work at all. The second time, it worked again but the original problem wasn't fixed!
Now, I've owned Alienwares since I believe 2002. They've never been known for their quality customer service, and I totally get what you went thru (I've had nearly the exact same experience with their non-customer service and tech support). They're worse now. And their product sucks. Sure, the computer is great WHEN IT WORKS. But this is the second Alienware I've had warranty issues with early on in its life . . . not good.
So since everyone wants to criticize, any suggestions on which companies actually make a quality product for gaming? And no, I can't build my own computer I don't know how.
AUB
I bought an HP with Vista Home Premium 64 bit and an upgraded graphics card (so I could run two monitors).
It runs multiple Eve clients, an oracle database server instance, and javac instances without blinking and has thus far run without a single failure (save for the videocard fan, which actually didn't fail, HP issued a recall because they were and I kid you not "too loud" - I never even knew mine was running, but whatever).
Having owned an IBM, several Gateways, a couple of Dells and a pair of HP's, I can tell you without a doubt that HP makes the better PC's (in my opinion) and Gateway has the best customer service (in my experience). Though, to be fair, having never had to call HP's customer service department, I can't really rate them.
ymmv
I can tell you right now Gateway's customer service is TERRIBLE! My buddy bought a desktop from them and owned it for about a year before he kept getting random shutdowns, BSOD's, etc. He sent it back to Gateway cause it was still under warranty and they have had the PC now for 6 months!!! They are finally just sending him an all new build.
|
| |
|
| Pages: 1 2 :: [one page] |